Mercury Sable Complaints

5,381 consumer complaints on file.

#10254087January 7, 2009
AIR BAGS, AIR BAGS:FRONTAL
INVOLVED IN MVC. PASSENGER AIRBAG DEPLOYED ALTHOUGH NO PASSENGER IN VEHICLE. DRIVERS SIDE AIR BAG DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10254126January 7, 2009
SUSPENSION:FRONT, SUSPENSION:REAR
DAY 1 - FAILURE OR LEFT FRONT COIL SPRING - SPEED APPROX. 30MPH SPRING JUST POPPED WITH A LOUD JARRING BANG. HAD VEHICLE TOWED TO REPAIR FACILITY - REPAIRED AND REPLACED LEFT FRONT SPRING ASSEMBLY. NEXT MORNING - FAILURE - LEFT REAR COIL SPRING. RESULTING IN TIRE BLOW OUT SPEED 5 MPH. CURRENTLY BACK AT REPAIR FACILITY. FORD/MERCURY ARE KNOWN TO HAVE SPRING PROBLEMS BUT EVIDENTLY UNLESS SOMEONE DIES NOTHING WILL BE DONE ABOUT IT. CONTACTED FORD ABOUT THE PROBLEM THE SAID NO RECALL NOTHING WE CAN DO. JUST LOOK AT THE COMPLAINTS - OBVIOUSLY THIS IS NOT A FREAK OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254187January 7, 2009
TIRES:VALVE, TIRES
TRAVELING AT APPROXIMATELY 65MPH WHEN LEFT FRONT TIRE NEAR INSTANTLY DEFLATED CAUSING TOTAL TIRE FAILURE BEFORE THE VEHICLE COULD BE PULLED TO SIDE OF ROAD. TIRE SIDEWALL WAS TOTALLY DESTROYED. SPARE INSTALLED. VISITED THE TIRE DEALERSHIP WHERE THE FOUR NEW REPLACEMENT TIRES WERE INSTALLED 2 YEARS, 4 MONTHS AND 23,032 MILES PRIOR. NO PUNCTURES, TEARS OR CUTS WERE FOUND ANYWHERE ON THE TIRE TREAD OR SIDEWALL. THE ONLY KNOWN CAUSE OF THE TIRE FAILURE WAS A CRACKED VALVE STEM IN THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL ALLOWING AIR TO EXHAUST QUICKLY FROM THE TIRE ONCE THE CRACK PROPAGATED TO INSIDE. A NEW TIRE WAS INSTALLED ALONG WITH A NEW VALVE STEM. CRACKED VALVE STEM INFORMATION; TR 413, EHA GERMANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254191January 7, 2009
TIRES:VALVE, TIRES
TRAVELED APPROXIMATELY 120 MILES FROM HOME. UPON ARRIVING AT THE DESTINATION, I NOTICED THE RIGHT REAR TIRE WAS EXTREMELY LOW WITH AS ESTIMATED 10 P.S.I. AIR PRESSURE REMAINING. KNOWING THAT I HAD TWO PREVIOUS TIRE BLOWOUTS ON THIS VEHICLE DUE TO CRACKED VALVE STEMS AND OCCURRING WITHIN THE PREVIOUS 4 MONTHS, I MOVED THE VALVE STEM SLIGHTLY BACK AND FORTH AND NOTICED AIR ESCAPING FROM THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL. I PUT SOME SOAP BUBBLES AROUND THE STEM AND CONFIRMED THAT AIR WAS ESCAPING FROM A CRACK IN THE VALVE STEM. REFERENCE ODI #'S 10254187 AND 10254189 AS A REFERENCE ON THE PREVIOUS TWO VALVE STEM ISSUES ON SAME VEHICLE. SPARE INSTALLED. VISITED THE TIRE DEALERSHIP WHERE THE FOUR NEW REPLACEMENT TIRES WERE INSTALLED 2 YEARS, 8 MONTHS AND 26,068 MILES PRIOR. NO PUNCTURES, TEARS OR CUTS WERE FOUND ANYWHERE ON THE TIRE TREAD OR SIDEWALL. THE ONLY KNOWN CAUSE OF THE LOW TIRE WAS A CRACKED VALVE STEM IN THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL ALLOWING AIR TO EXHAUST QUICKLY FROM THE TIRE ONCE THE CRACK PROPAGATED TO INSIDE. A NEW VALVE STEM WAS INSTALLED. THE LEFT REAR TIRE VALVE STEM WAS ALSO REPLACED AT THIS TIME TO AVOID A FUTURE PROBLEM. CRACKED VALVE STEM INFORMATION; TR 413, EHA GERMANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254189January 7, 2009
TIRES:VALVE, TIRES
TRAVELING AT APPROXIMATELY 65 MPH WHEN RIGHT FRONT TIRE NEAR INSTANTLY DEFLATED CAUSING TOTAL TIRE FAILURE BEFORE THE VEHICLE COULD BE PULLED TO SIDE OF ROAD. TIRE SIDEWALL WAS TOTALLY DESTROYED. SPARE INSTALLED. VISITED THE TIRE DEALERSHIP WHERE THE FOUR NEW REPLACEMENT TIRES WERE INSTALLED 2 YEARS, 5 MONTHS AND 23,911 MILES PRIOR. NO PUNCTURES, TEARS OR CUTS WERE FOUND ANYWHERE ON THE TIRE TREAD OR SIDEWALL. THE ONLY KNOWN CAUSE OF THE TIRE FAILURE WAS A CRACKED (CUT) VALVE STEM (AS DOCUMENTED BY DEALERSHIP) IN THE AREA WHERE THE STEM SEATS AGAINST THE ALUMINUM WHEEL ALLOWING AIR TO EXHAUST QUICKLY FROM THE TIRE ONCE THE CRACK PROPAGATED TO INSIDE. A NEW TIRE WAS INSTALLED ALONG WITH A NEW VALVE STEM. CRACKED VALVE STEM INFORMATION; TR 413, EHA GERMANY. THIS WAS THE SECOND TIME (WITHIN 900 MILES) THAT A TIRE BLOWOUT OCCURRED DUE TO WHAT APPEARS TO BE A BAD VALVE STEM. CRACKED VALVE STEM WAS SAVED FOR REFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254006January 6, 2009
SUSPENSION:REAR
DROVE 10 HOURS FROM LOUISVILLE KENTUCKY TO CARLISLE PENNSYLVANIA. STOPPED AT A HOLIDAY INN FOR THE NIGHT. NO PROBLEMS NOTED WITH THE CAR DURING THE DRIVE. WHEN ATTEMPTING TO BACK UP 2001 MERCURY SABLE IN HOTEL PARKING LOT, A GRINDING NOISE WAS HEARD COMING FROM THE RIGHT REAR SIDE OF THE VEHICLE. TIRE WAS REMOVED BY AAA AND THE RIGHT REAR SUSPENSION SPRING COIL WAS FOUND TO BE FAILED WITH A PORTION MISSING. THE REMAINING END OF THE COIL HAD EMBEDDED ITSELF INTO THE INNER WALL OF THE RIGHT REAR TIRE CREATING A GOUGE. THE TIRE DID NOT RUPTURE. THE CAR WAS TOWED TO L.B. SMITH FORD LINCOLN MERCURY LOCATED AT 1100 MARKET ST. LEMOYNE, PA 17043 (717) 697-2273 BY AAA. THE RIGHT REAR COIL SPRING WAS FOUND TO BE BROKEN. ONE (1) PART NO. 4F1Z*5560 WAS REMOVED AND REPLACED. ONE AST*52* SHOCK ABSORBER ASSEMBLY WAS REMOVED AND REPLACED. ONE REAR TIRE WAS REMOVED AND REPLACED WITH A 9007*1004552* P215/60R6 TIRE. THE TIRE WAS MOUNTED AND BALANCED. ALL FOUR WHEELS WERE ALIGNED. TOTAL CHARGE FOR THE REPAIR BY THE DEALERSHIP WAS $504.47. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253550January 2, 2009
ENGINE AND ENGINE COOLING, STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING TO WORK, I SMELLED BURNING PLASTIC. I ROLLED UP THE WINDOW THINKING IT WAS ANOTHER VEHICLE. A FEW MINUTES LATER I NOTICED AN ODD MELTING LOOK ON THE REAR WINDSHIELD, AND A STRONGER BURNING PLASTIC SMELL. IMMEDIATELY I TURNED OFF THE REAR DEFROST, AND CRACKED THE WINDOW TO LET THE FUMES ESCAPE. APPROXIMATELY A MILE LATER (WHILE DRIVING 70 MPH) THE REAR WINDSHIELD EXPLODED. THE GLASS INITIALLY STAYED INTACT, BUT PRIOR TO ME DRIVING TO THE CLOSEST DEALERSHIP (3 MILES FROM THAT POINT), THE SHARDS BEGAN FALLING INTO THE BACK SEAT OF THE VEHICLE. I AM GRATEFUL THERE WAS NO ONE IN THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253266December 30, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. SHE IMMEDIATELY TURNED OFF THE ENGINE. SHE INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT AND THE STRUT SPRING WAS STICKING OUT OF THE TIRE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 24,964. UPDATED 2/23/09 *CN UPDATED 02/25/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252822December 26, 2008
POWER TRAIN, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS STOPPED WORKING AND THE GEAR SHIFTER FAILED. HE REFERENCED NHTSA CAMPAIGN ID NUMBER 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). THE DEALER STATED THAT THE BRAKE SWITCH AND WIRING HARNESS WERE FAULTY. THEY WOULD NOT REPAIR THE VEHICLE ACCORDING TO THE RECALL BECAUSE HIS VIN WAS NOT INCLUDED. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252878December 26, 2008
SUSPENSION:REAR
NOTICED RATTLE SOUND GOING OVER BUMPS FOR ABOUT 6 MONTHS. COULD NOT FIGURE OUT WHERE IT WAS COMING FROM. SAW A PIECE OF COIL SPRING ABOUT 5" LONG ON THE GARAGE FLOOR. OK CAR TO DEALER AND WAS TOLD BOTH REAR COIL SPRINGS WERE BROKEN. DEALER MAKING REPAIRS BROKE A BOLT AND HAD TO ORDER A NEW KNUCKLE CASTING FOR THE LEFT SIDE. WAS GOING TO BE $491 TO REPAIR, NOW IT WILL BE $180 MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252647December 23, 2008
SUSPENSION:FRONT, SUSPENSION:REAR
3 OF 4 SPRINGS BROKE ON SABLE AT A HOTEL IN INDIANA. 2 REAR SPRINGS AND 1 FRONT SPRING. VEHICLE WAS NOT MOVING. REPAIR INCLUDED 2 TIRES, 1 REAR STRUT, ONE FRONT STEERING BAR AND ALL FOUR SPRINGS ALSO REQUIRED RENTAL VEHICLE FOR 1 WEEK, AND AN ADDITIONAL TRIP TO INDIANAPOLIS TO GET THE REPAIRED VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252180December 18, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. AFTER SEVERE RAINY CONDITIONS, THE FRONT PASSENGER SIDE FLOOR EXHIBITED AN EXCESSIVE ACCUMULATION OF WATER. THERE WERE NO PRIOR WARNINGS. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V087000 (VISIBILITY, WINDSHIELD) WHICH IDENTIFIES THE WATER LEAKAGE. THE VEHICLE EXPERIENCED THE FAILURES IDENTICAL TO THE RECALL; HOWEVER, IT HAS NOT BEEN DETERMINED IF THE VEHICLE IDENTIFICATION NUMBER IS INCLUDED IN THE RECALL DEFECT. THE VEHICLE WILL BE TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252237December 18, 2008
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2003 MERCURY SABLE SUSPENSION-FRONT:SPRINGS:COIL SPRING NHTSA ACTION # PE04044 CAMPAIGN ID #04V332000 THIS IS A OLD PROBLEM THAT IS STILL HERE AND ALIVE. MY 2003 MERCURY SABLE HAS BROKEN A SPRING AND DESTROYED THE DRIVER SIDE FRONT TIRE. I CALL THE LOCAL FORD DEALER SERVICE DEPARTMENT AND WAS TOLD THERE ARE NO RECALLS FOR THIS PROBLEM. I HAD MY CAR TOWED TO A REPAIR SHOP AND THEY SAID THIS IS A NORMAL PROBLEM WITH FORD & MERCURY. THEY REPLACED BOTH STRUTS AND COILS AND TIRE AND ALIGNMENT FOR $1366.00. THE CAR HAD JUST ARRIVED HOME AND WAS IN THE GARAGE WHEN THE TIRE BLOW. THIS COULD HAVE HAPPENED WHILE DRIVING AND CAUSED INJURY. I THINK THE RECALL SHOULD BE EXTENDED TO INCLUDE ALL FORD & MERCURY CARS UNTIL THIS PROBLEM GOES AWAY. I HAVE CUT OFF ABOUT ONE FOOT OF THE OLD COIL TO PROVE A FAULTY COIL BEFORE THE CAR WAS TOWED TO THE REPAIR SHOP AND TOOK PICTURES OF THE TIRE AND COIL SPRING WHILE STILL ON THE CAR.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251797December 15, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING ON A RESIDENTIAL ROAD AT 15 MPH, THE CONTACT SMELLED A STRANGE ODOR. WITHIN A SECOND, THE FRONT DRIVER'S SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND DISCOVERED THAT THE COIL SPRING FAILED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251642December 13, 2008
SUSPENSION:FRONT
PUTTING CAR INTO REVERSE, I FELT THE AIR GO UT OF THE PASSENGER FRONT TIRE. UPON FURTHER INVESTIGATION IT WAS THE COIL SPRING THAT BROKE AND PUNCTURED THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252408December 12, 2008
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
LTR FROM CONSUMER RE PROBLEM WITH THE HOOD LATCH ON HIS 2008 MERCURY SABLE. *NJ THE CONSUMER BELIEVED THE HOOD LATCH RELEASED BECAUSE THE PARKING BRAKE WAS LOCATED BELOW THE HOOD LATCH RELEASE HANDLE. WHEN PUSHING ON THE PARKING BRAKE PEDAL, TO SET OR RELEASE THE PARKING BRAKE, HIS SHOE WOULD COME IN CONTACT WITH THE HOOD LEASE HANDLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251583December 12, 2008
SUSPENSION:REAR
THE REAR SPRINGS ON MY 2001 MERCURY SABLE HAVE BOTH FRACTURED. THE CAR IS IN THE SHOP RIGHT NOW BEING REPAIRED AND NO ONE IN THE SHOP CAN BELIEVE THAT BOTH OF THE SPRINGS HAVE FRACTURED. THEY ARE AMAZED!! THIS IS A VERY BIG JOB TO FIX AND IS VERY DANGEROUS. THE REPAIR TECH COULD NOT BELIEVE THAT THE CAR WAS EVEN DRIVABLE. I WOULD LIKE FORD MOTOR COMPANY TO CONTACT ME WITH A RESPONSE. I SEE ON THE INTERNET THAT MANY 2000-2001 SABLES ARE EFFECTED BY THIS PROBLEM AND YET FORD DID NOTHING, ALLOWING PEOPLE TO DRIVE UNSAFE CARS. THIS SHOULD HAVE BEEN RECALLED AND CORRECTED. IF I DO NOT HEAR BACK, THIS WILL BE MY VERY LAST FORD CAR. I WOULD LIKE A REPLY FROM FORD MOTOR CO. I AM JUST GLAD NO ONE WAS HURT. THANK GOD!! PLEASE SEE : EA06002 AND PE05-054. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251496December 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1997 MERCURY SABLE. THE CONTACT NOTICED TRANSMISSION FLUID LEAKING ONTO THE CATALYTIC CONVERTER. THE WAS INFORMED BY A FORD REPRESENTATIVE THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 97V097000 (POWER TRAIN:AUTOMATIC TRANSMISSION), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT STILL HAS THE VEHICLE, BUT IS AFRAID TO DRIVE. THE FAILURE AND CURRENT MILEAGES WERE 37,840. UPDATED 12/30/08. *LJ THE CONSUMER ALSO DISCOVERED OIL LEAKING IN THE TRANSAXLE AREA. UPDATED 01/05/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251204December 9, 2008
SUSPENSION:FRONT
MY WIFE ASKED ME TO CHECK THE STRANGE NOISE IN HER CAR WHEN SHE STARTED TO BACK OUT OF OUR DRIVEWAY ON THE MORNING OF DECEMBER 8, 2008. I REMOVED THE RIGHT FRONT WHEEL EXPECTING TO SEE WORN OUT BRAKE PADS. INSTEAD, THE WHEEL STARTED TO MOVE TOWARD ME WHEN I BEGAN REMOVING THE LUG NUTS. THE COIL SPRING WAS BROKEN INTO TWO PARTS. FORTUNATELY, IT BROKE OVERNIGHT AND DOESN'T APPEAR TO HAVE DAMAGED THE TIRE. TIME WILL TELL WHETHER OR NOT IT WEAKENED THE INNER SIDEWALL OF THE RIGHT FRONT TIRE. FAILURE ANALYSIS OF THE 28 CM LENGTH OF SPRING BROKEN OFF FROM THE LOWER END OF THE SPRING IS AS FOLLOWS: THE BROKEN CROSS-SECTION OF THE SPRING HAS A DARK RUST SECTION, ABOUT 15 MM CIRCUMFERENTIALLY AND 2 MM RADIAL FROM THE EXTERIOR SURFACE. THE EXTERIOR SURFACE OF THE SPRING IS RUSTED WHERE THERE IS NO LONGER ANY PROTECTIVE BLACK COATING NEAR THE DEFECTIVE CROSS SECTION. THIS SURFACE AREA IS ABOUT 25 MM CIRCUMFERENTIALLY AND 15 MM LONG FROM THE FRACTURED CROSS SECTION. THERE ARE ABOUT 4 RADIAL FRACTURE LINES EMANATING FROM THE BOTTOM SIDE OF THE SPRING STARTING AT THE 15 MM X 2MM RUSTED AREA. THERE APPEARS TO BE PINPOINT RUST AREAS THROUGHOUT ABOUT 70 PER CENT OF THE REMAINING CROSS SECTION, BY MY NAKED EYE. I WILL BE REPLACING THE COIL SPRING TODAY OR TOMORROW, EITHER MYSELF OR AT A GARAGE. THIS APPEARS TO BE THE SAME TYPE OF FAILURE AS RECALL NUMBER 04N-332. THIS DEFECT IS ONE OF THE REASONS WHY I AM LAID OFF. I HAVE BEEN A FRICTION MATERIAL ENGINEER FOR OVER 25 YEARS. NO WONDER AMERICANS HAVE STOPPED BUYING AMERICAN AUTOMOBILES. THIS MERCURY VEHICLE HAS BEEN MUCH BETTER THAN MY DODGE VEHICLES UP UNTIL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251069December 8, 2008
SUSPENSION:FRONT
DRIVING ALONG AND TIRE BLEW OUT. COIL SPRING PUT HOLE IN TIRE PER MECHANIC. NEW TIRE,SPRING,ALIGNMENT-TOTAL BILL $439. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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