Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10136145September 11, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS:FRONT
BACK LIFT SHATTERED WHEN CLOSING, RESULTING IN SHATTERED GLASS IN MY HAND, INSIDE THE CAR, ON TOP OF THE CAR AND ALL OVER THE PARKING LOT NEAR OTHER CARS (EVERYWHERE) AND BRACKETS HANGING FROM THE WIRES ON THE TOP (IT WAS RAINING OUTSIDE!). I DROVE CAR TO DEALER WHO AFTER INITIAL QUESTIONS AND FORD APPROVAL THEN ADVISED OF RECALL AND PROVIDED A REPLACEMENT CAR DURING REPAIRS BUT IT TOOK 6 WEEKS TO REPAIR. AMAZING WHILE THE 6 WEEK REPAIRS OF "WAITING FOR PARTS" I GOT A RECALL NOTICE IN THE MAIL (AUG 05). AFTER BOTHERING THE DEALER TO GET THE CAR BACK, I WAS CALLED TO PICK UP THE CAR AND I WAS TOLD THE "CHECK ENGINE SOON LIGHT" IS COMING ON! WHEN I PICKED IT UP, I NOT ONLY SEE THE LIGHT IS INTERMITTENT COMING ON, BUT MY ELECTRIC WINDOW SWITCHES ARE NOT WORKING TO PUT THE WINDOWS UP AND DOWN (EXCEPT THE FRONT PASSENGER WORKS FINE) AND THE DRIVER SEAT BELT IS NOT RETRACTING CORRECTLY! THIS CAR IS ONLY 3 YEARS OLD!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137734September 9, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER, TIRES, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS
1999 MERCURY MOUNTAINEER DEVELOPED PROBLEMS WITH THE WINDSHIELD WIPERS, TIRES, DRIVER'S SIDE MIRROR, LINKAGE ON THE TRANSMISSION, CHECK ENGINE LIGHT AND THE AIRBAG LIGHT.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135784September 8, 2005
ENGINE AND ENGINE COOLING
1. PURCHASED THIS VEHICLE 4/05. 2. 8/26/05 WHILE DRIVING ON I-81 THE VEHICLE BEGAN VIBRATING AND MAKING A TAPPING NOISE. CHECK ENGINE LIGHT CAME ON. PULLED OVER, COULD NOT DETERMINE THE PROBLEM AND DROVE STRAIGHT TO THE DEALERSHIP OF PURCHASE. 3. 8/26/05 -CYLINDER HEAD NEEDS TO BE REPLACED BECAUSE SPARK PLUG BLEW OUT AND DAMAGED THE HEAD. EXTENDED WARRANTY DOES NOT COVER THE REPLACEMENT/REPAIR BECAUSE IT "WAS NOT CAUSED BY A MOVING LUBRICATED PART." VEHICLE WOULD BE READY BY FRIDAY, 9/2/05. 4. ORIGINAL TECHNICIAN AT SCHOOL, AND NEW TECHNICIAN WOULD BE ASSIGNED. NEW DATE FOR VEHICLE TO BE READY WEDNESDAY 9/7/05. 5. TURNED IN MY RENTAL CAR ON 9/7/05. AFTER TEST DRIVE BY DEALERSHIP THE VEHICLE APPEARS TO STILL HAVE A PROBLEM. GOT A RIDE HOME. RECEIVED A CALL ABOUT 5:30PM ADVISING THAT THE "TIMING CHAIN PULLEY" NEEDS TO BE REPLACED. PART ORDERED AND VEHICLE MAY BE READY ON 9/8/05. NO DISCUSSION ON THE WARRANTY COVERAGE FOR THIS ADDITIONAL REPAIR. 6. GO TO HTTP://CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPARK.HTML AND YOU WILL FIND THAT SINCE JUNE 2001 THIS SPARK PLUG DEFECT HAS BEEN REPORTED. 7. COSTS ARE EXTENSIVE FOR THE REPAIR IN EXCESS OF $3000, AND I'VE ONLY HAD THE VEHICLE FOR 4 MONTHS AND DROVE IT ONLY 2 MONTHS BECAUSE I HAVE BEEN AWAY WITH THE VIRGINIA ARMY NATIONAL GUARD. 8. NO GUARANTEE THAT THIS PROBLEM WON'T HAPPEN AGAIN SINCE FORD HAS NOT RECALLED THE VEHICLES TO CORRECT THE PROBLEM. HOW CAN I GET MY MONEY BACK FOR THE REPAIR? I FEEL THAT I HAVE PURCHASED A LEMON AND I ALSO FEEL THAT THE DEALERSHIP KNEW MORE ABOUT THE ISSUES WITH THIS VEHICLE THAN THEY REVEALED. I WOULD LIKE THE VEHICLE EXCHANGED FOR ONE OF EQUAL VALUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135795September 8, 2005
VEHICLE SPEED CONTROL
VEHICLE HAS SUDDEN SPEED WHILE TRYING TO BRAKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135805September 8, 2005
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
VEHICLE WAS PARKED IN FRONT OF MY HOME--APPROXIMATELY AROUND 6:00 AM THE VEHICLE CAUGHT ON FIRE WITH NO KEYS IN THE IGNITION!*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10134358August 26, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: 1997 MERCURY MOUNTAINEER. I THE CONSUMER BOUGHT THE CAR USED, AND WHEN USING THE CRUISE CONTROL FOR THE FIRST TIME IT WOULD NOT DISENGAGE. IT WAS AT 70 MPH AND IT ACCELERATED TO 85 MPH. TO STOP VEHICLE HAD TO PUT IT INTO NEUTRAL AND TURN THE KEY OFF. THEN VEHICLE COASTED UNTIL IT WOULD STOP. ALSO HAD TO PUMP THE BRAKES MANY TIMES TO STOP. THERE WAS NO CRASH. HAD THE CAR LOOKED AT BY A MECHANIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134539August 24, 2005
POWER TRAIN
2002 2002 MERCURY MOUNTAINEER DEVELOPED PROBLEMS WITH THE TRANSMISSION.*MR THE TRANSMISSION DID NOT SHIFT SMOOTHLY, BUT WOULD HANG UP. THE TRANSMISSION WOULD NOT SHIFT FROM 2ND TO 3RD GEAR WITHOUT THE CONSUMER TAKING HIS FOOT OFF THE GAS AND THE ENGINE WOULD RACE TO HIGH RPM'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127124August 19, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, STRUCTURE:BODY:DOOR, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
DT:THE CONSUMER STATED DURING BRAKING THE VEHICLE STALLS. WHEN THE CVONSUMER WENT TO RESTART AND PUT IT IN DRIVE IT STALLED AGAIN. TOOK VEHICLE TO THE SERVICE DEPARTMENT 3 TIMES. THE SECOND TIME THEY REPLACED THE FUEL PUMP, THE FIRST TIME THEY UPDATED THE ENGINE CONTROLLER SOFTWARE.*AK FOR THE 4TH TIME TOTAL LOSS OF VEHICLE POWER WHEN BRAKING FROM 55 MPH. DEALER REPLACED MAF SENSOR. DRIVER REAR DOOR MOLDING CATCHING FRONT DOOR MOLDING AT TIMES WHEN OPENING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133026August 16, 2005
SEAT BELTS:FRONT
I FLIPPED IN MY 2004 MERCURY MOUNTAINEER AND HUNG UPSIDE DOWN FOR AN HOUR TILL SOMEONE CAME BY BECAUSE MY SEAT BELT WOULD NOT RELEASE. THE EMT'S COULD NOT EVEN GET IT TO RELEASE SO THEY HAD TO CUT IT OFF OF ME. I THE THING RELEASED I COULD HAVE CRAWLED OUT THE WINDOW AND WOULD NOT HAVE HAD TO HAVE $12,000.00 DAMAGE TO MY CAR BECAUSE THEY WOULD NOT LET ME CRAWL OUT AND HAD TO USE THE JAWS OF LIFE TO GET ME AND THE BOARD OUT. I WAS TOLD THAT THIS IS HOW THEY ARE DESIGNED AND I FEEL THIS IS NOT A GOOD THING. HAD I LANDED IN WATER OR CAUGHT ON FIRE I WOULD HAVE BEEN DEAD BEFORE I WAS FOUND. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10132946August 15, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
DT: THE AUTOMATIC TIRE WARNING SYSTEM HAS NOT WORKED SINCE THE CONSUMER PURCHASED THE VEHICLE. HOWEVER, THERE WAS NO PROBLEM WITH THE TIRES. EVERY TIME HE TOOK IT TO THE DEALER THEY RECALIBRATED THE COMPUTER EVERY 3,000 MILES, BUT THIS HAS NOT IMPROVED THE CONDITION. WHEN HE CONTACTED THE MANUFACTURER THEY TELL HIM TO TAKE IT TO THE TIRE DEALER. THE TIRE DEALER REFERRED HIM BACK TO FORD BECAUSE IT WAS A PROBLEM WITH THE VEHICLE ITSELF. THE CONSUMER FELT THAT IT WAS A SAFETY ISSUE BECAUSE THE COMPUTER DID NOT WARN HIM IF THERE WAS A LOSS OF AIR PRESSURE IN ANY OF THE TIRES. THIS OCCURRED FIRST IN 12-2003, AND HAPPENED AGAIN WHEN THE CONSUMER HAD TAKEN A TRIP IN 5-2004, AND IT KEPT RECURRING. *AK UPDATED 12/27/2005 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132779August 14, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
LAST NIGHT WHILE TRAVELING HOME ON THE NYS THRUWAY, APPROXIMATELY 5 MILES FROM MY EXIT, THE CRUISE CONTROL DIDN'T DISENGAGE. IT WAS LATE, AND WE CAME UPON SOME ROAD WORK, SO I DEPRESSED THE COAST BUTTON SEVERAL TIMES TO LOWER MY SPEED. I HAVE DONE THIS NUMEROUS TIMES BEFORE WITHOUT ANY MECHANICAL/ELECTRICAL/SOFTWARE PROBLEM. WHEN THIS DIDN'T LOWER MY SPEED, I DEPRESSED THE OFF BUTTON NUMEROUS TIMES-THIS DIDN'T WORK-SO I DEPRESSED THE BRAKE-AND THIS DIDN'T WORK. I BECAME SCARED AND IMMEDIATELY PUT THE SUV IN NEUTRAL. THE ENGINE RPM WENT HIGH OVER 5 ON THE TACHOMETER SO I PUT THE TRANSMISSION BACK INTO DRIVE. THE SPEED CONTROL INDICATOR DASH LIGHT WAS NO LONGER ON BUT THE SUV'S RPM WAS STILL HIGHER THAN NORMAL LIKE THE SPEED CONTROL WAS STILL ENGAGED. THE SUV NOW WAS NOT TRYING MAINTAIN PREVIOUS SPEED BUT IT WAS STILL PULLING AHEAD WITHOUT AND ANY GAS PEDAL. USING A LOT OF BRAKES, I WAS ABLE TO SLOW DOWN WAY IN ADVANCE AND STOP. I WAS ABLE TO DRIVE AND STOP IN MY DRIVEWAY (APPROXIMATELY 1.5 MILES FROM THE THRUWAY EXIT). I PURCHASED MY 2000 MOUNTAINEER NEW AND HAVE NEVER ABUSED IT. NO OFF ROAD - MOSTLY JUST WINTER DRIVING. LESS THAN 47 K MILES. I NOTICED A RECALL FOR THE SPEED CONTROL CABLE WHICH CAN BECOME FLARED AT THE END. THIS IS FOR CERTAIN MOUNTAINEERS EQUIPPED WITH 4.0L SOHC ENGINES. MY ENGINE IS A V-8; THE OLDER 5.0L THAT EARLIER MUSTANGS HAD. I AM THANKFUL THAT THIS HAPPENED LATE AT NIGHT WITH NO TRAFFIC ON THE THRUWAY AND VERY LITTLE IN THE VILLAGE OF SAUGERTIES. SO THERE YOU HAVE IT. I'M NOT SURE WHERE THIS GLITCH IS-POSSIBLY THE SPEED CONTROL CABLE IS FLARED AND WILL NOT LOOSEN TO ALLOW REGULAR IDLE, OR SOMETHING ELSE IN THE SPEED CONTROL SOFTWARE OR SOMETHING ELSE. I CONSIDER MYSELF AN ABOVE AVERAGE DRIVER. THIS COULD HAVE BEEN TRAGIC IF THIS HAPPENED IN TRAFFIC WITH A LESS EXPERIENCED DRIVER. GOOD LUCK AND KEEP UP THE GOOD WORK. NOT AN EASY THING TO DO CONSIDERING EVERYTHING YOU DO. THANK YOU FOR MAKING OUR DAILY LIVES SAFER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132270August 10, 2005
SUSPENSION
DEALER STATES THAT MY VEHICLE [XXX] IS NOT INCLUDED IN THE RECALL FOR 1997 MERCURY MOUNTAINEER SWAY BAR LINKS 00S47- RECALL ID#00V402000. I DON'T UNDERSTAND WHY MY VEHICLE SHOULD BE EXCLUDED EVEN THOUGH IT IS A 1997 MOUNTAINEER. I WOULD LIKE SOME COMPENSATION FROM FORD MOTOR COMPANY. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131921August 8, 2005
SUSPENSION:FRONT:STABILIZER BAR
I HAVE A 2000 MERCURY MOUNTAINEER AND MY STABILIZER BARS HAVE BROKEN TWICE NOW WHEN I SPOKE TO FORD MECHANICS THEY STATED THAT IT WAS UNUSUAL FOR THAT TO HAPPEN WHEN I LOOKED FOR RECALLS ON INTERNET I FOUND THAT (FORD CORP) HAD RECALLED 95-97 FOR THIS SAFETY PROBLEM AS A SUV CAN TURN OVER. WHEN I CONTACTED (FORD) THEY SAID SORRY NOT OUR PROBLEM THIS ISSUE HAS BEEN GOING ON SINCE WE BOUGHT THE VEHICLE IN 2000 NOW THEY WANT ME TO REPAIR IT AGAIN AND THEY DO NOT WANT TO BE RESPONSIBLE AT ANY POINT AND I BELIEVE THAT TO BE WRONG AND HOW MANY OTHER MOUNTAINEERS OR EXPLORERS HAVE THE SAME ISSUES AND WONT KNOW ABOUT IT TILL THERE VEHICLES TURN OVER AND TAKE A LIFE IS THIS WHAT FORD WAITS FOR BEFORE THEY ACT AND RECALL A VEHICLE PLEASE HELP I FELT SO ALONE WHEN I SPOKE TO FORD. I BELIEVE THAT FORD SHOULD STAND BEHIND THERE PRODUCT . THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132408August 5, 2005
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
2002 MERCURY MOUNTAINEER REAR TAILGATE WINDOW SHATTERED .*MR WHILE DRIVING THE CONSUMER NOTICED THAT HE DOOR AJAR LIGHT HAD ILLUMINATED ON THE DASH. HE PULLED OVER, AND EXITED THE VEHICLE TO CHECK ALL THE DOORS. AFTER OPENING AND CLOSING ALL THE DOOR THE DOOR AJAR LIGHT WAS STILL ON. HE THEN WENT TO THE REAR OF THE VEHICLE TO CHECK THE TAILGATE. WHEN HE RAISED THE TAILGATE WINDOW IT SPRUNG FROM HIS HANDS AND SHATTERED INTO MANY PIECES. UPON FURTHER INSPECTION THE CONSUMER NOTICED THAT ONE OF THE HINGES ON THE TAILGATE WINDOW HAD SEPARATED FROM THE VEHICLE WHICH CAUSED THE WINDOW TO RELEASE THEN SHATTER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126010August 1, 2005
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
DT: CONTACT STATES WHILE DRIVING 2003 MERCURY MOUNTAINEER SHE WAS TURNING AND PRESSED ON THE BRAKES THE PEDAL FELL OFF. THE SERVICE DEALER STATED THE REASON THIS HAPPENED WAS BECAUSE THE BRACKET BROKE. *AK THE BRAKE PEDAL FELL OFF WHEN PRESSED BECAUSE A SELF LOCKING BOLT WAS NEVER INSTALLED DURING ASSEMBLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099135August 1, 2005
SEATS:FRONT ASSEMBLY:RECLINER
WHEN USING THE RECLINE SEAT HANDLE, THE SEAT WOULD LURCH FORWARD, THIS CAUSED A MINOR HEAD INJURY. *JB WHILE THE CONSUMER WAS LOWERING THE MIDDLE BACK SECOND ROW SEAT SHE BENT OVER THE SEAT TO GAIN ACCESS TO THE RELEASE LEVER. THIS ACTION POSITIONED THE RIGHT SIDE OF THE CONSUMER'S FACE LEVEL WITH THE SHOULDER HARNESS ASSEMBLY. WHEN THE LEVER WAS RELEASED THE SEAT SPRUNG FORWARD WITH ENOUGH FORCE TO CRUSH THE CONSUMER'S RIGHT EYE. THE CONSUMER NO LONGER HAS VISION IN HER RIGHT EYE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10129082July 18, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I READ AN ARTICLE FROM THE CHICAGO TRIBUNE TITLED "STICKY THROTTLES." I HAVE A 2003 MERCURY MOUNTAINEER AND THE UNINTENDED ACCELERATION HAPPENED TO ME ON JULY 13TH. I WAS COMING TO A STOP AT A STOP LIGHT AND JUST AS I WAS ABOUT TO A COMPLETE STOP, WITH MY FOOT ON THE BRAKE, IT TRIED TO ACCELERATE AND THEN STOPPED. SO YOU MAY ALSO WANT TO LOOK A THE 2003 MODEL ALSO. THE ARTICLE I MENTIONED IS BELOW. STICKY THROTTLES CHICAGO (CHICAGO TRIBUNE)--THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IS INVESTIGATING 690,000 2002 FORD EXPLORERS AND MERCURY MOUNTAINEER SPORT-UTILITY VEHICLES AFTER COMPLAINTS OF STICKING THROTTLES AND UNINTENDED ACCELERATION. THE AGENCY'S PRELIMINARY INVESTIGATION OF VEHICLES WITH 4- LITER, 6-CYLINDER ENGINES WAS PROMPTED BY 15 COMPLAINTS. NHTSA IS INVESTIGATING 2003 AND 2004 FORD MUSTANG, MUSTANG CONVERTIBLE AND MUSTANG GTS AFTER COMPLAINTS OF ACCELERATOR PEDAL INTERFERENCE WITH THE CAR'S CARPET. THE PROBE INVOLVES ABOUT 20,000 MUSTANGS. NHTSA INVESTIGATIONS CAN LEAD TO VEHICLE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129023July 17, 2005
POWER TRAIN, FUEL SYSTEM, GASOLINE
THIS IS A 2002 MERCURY MOUNTAINEER WITH A V8 ENGINE. THE VEHICLE ACCELERATES ON ITS OWN WITH NO DRIVER INPUT FROM A STOP. IT LURCHES BOTH IN DRIVE AND IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128756July 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: ABOUT TWO YEARS AGO OWNER PURCHASED THE VEHICLE 2002 MERCURY MOUNTAINEER. RIGHT AWAY OWNER COMPLAINED OF ACCELERATION PROBLEM. WHILE DRIVING ON THE ROAD VEHICLE FELT LIKE IT WAS SHIFTING WHEN IT ACCELERATED. VEHICLE USUALLY DID THIS ABOUT 25-30 MPH OR EVEN HIGHER SPEEDS. THE RPMS WOULD RAISE AND INCREASE SPEED. IT FELT LIKE A TRANSMISSION PROBLEM BECAUSE IT WOULD ACCELERATE, AND RAISE THE RPMS WITHOUT WARNING. THERE WERE NO LIGHTS TO INDICATE A PROBLEM. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THE DEALERSHIP WAS COOPERATIVE. THE DEALER REPLACED ABOUT HALF THE TRANSMISSION BECAUSE THEY WERE THINKING THAT IT WAS A TRANSMISSION PROBLEM. THE PROBLEM HAS REMAINED ABOUT THE SAME AND WAS STILL GOING ON. WHEN IT ACCELERATED BY ITSELF IT SPED UP ABOUT 5-10 MPH. THE RPMS WENT UP BY ABOUT 1000. OWNER WOULD LIKE TO MAKE THE OFFICE OF DEFECT INVESTIGATION INVESTIGATORS AWARE THAT HE WOULD LIKE TO HAVE SOMEONE COME AND CHECK OUT THE VEHICLE, AND EVEN TAKE THE VEHICLE AWAY FOR FURTHER ANALYSIS IF THEY WOULD LIKE TO. HE ANOTHER VEHICLE TO DRIVE, AND INSISTED ABOUT GETTING THE PROBLEM WITH THE ACCELERATOR REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128621July 13, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I HEARD ON THE RADIO THAT THERE IS AN INVESTIGATION INTO 2002 MY FORD EXPLORERS AND MERCURY MOUNTAINEERS. I HAVE A 2000 MERCURY MOUNTAINEER THAT SEEMS TO HAVE THE SAME PROBLEM. I HAVE HAD IT TO THE DEALERSHIP SEVERAL TIMES AND THEY REFUSE TO ADMIT THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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