Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10267155April 28, 2009
SUSPENSION:REAR
FAILURE OF REAR COIL SPRING ON 2002 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267189April 28, 2009
SUSPENSION:REAR
BOTH REAR COIL SPRINGS WERE BROKEN. BOTH HAD BEEN WEAKENED DUE TO CORROSION BEFORE THEY BROKE. THIS IS A WIDELY-KNOWN ISSUE WITH THIS VEHICLE AND I HAD BEEN CHECKING FOR THIS PROBLEM EVERY COUPLE MONTHS. I LAST CHECKED IN DECEMBER OF 2008 AND NEITHER SPRING WAS BROKEN THROUGH AND NEITHER SHOWED EXTERNAL CORROSION AT THE TIME, BUT THEY MUST HAVE BEEN VERY DETERIORATED EVEN THEN. MY POINT IS THAT A VISUAL INSPECTION WITH THE WHEELS OFF DID NOT REVEAL THE PROBLEM BEFORE THE SPRINGS BROKE. ONE OF THE BROKEN SPRINGS HAS A SPLIT ALONG THE LENGTH OF THE SPRING WIRE SEVERAL INCHES LONG AND A COMPLETE FAILURE ROUGHLY PERPENDICULAR TO THE WIRE. THE OTHER DOES NOT HAVE THE SPLIT; IT IS JUST BROKEN IN SHEAR PERPENDICULAR TO THE WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266536April 23, 2009
STRUCTURE
UNDER BACK GLASS OF MERCURY MOUNTAINEER THERE IS A STRIP ALL THE WAY ACROSS THE BACK THAT IS CRACKED IN 2 I HAVE NOTICE EVERY MOUNTAINEER I HAVE SEEN OLD AND NEW ALL ARE DOING THE SAME ITS LIKE ALL THE ONES ON THE ROAD TO DAY ARE LIKE THAT AND IT COULD BREAK ALL THE WAY OFF AND HIT A CAR AND IT HAS SHARP EDGES AND DEALERS WANT TO MUNCH TO FIX IT WELL I THANK IF ALL MOUNTAINEERS ARE LIKE THIS IT SHOULD BE RECALLED U CAN DRIVE DOWN THE ROAD AND LOOK AT THEM ALL THEY ARE LIKE THAT SO THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266473April 23, 2009
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
MERCURY MOUNTAINEER 05 WITH LESS THEN 60,000 MILES, I WAS TOLD THAT THERE WAS WEARING IN THE VALVE CASE FROM AUTOMATIC TRANSMISSION WHICH CAUSES TRANSMISSION TO SKIP AND SHIFT HARD AND POP FORWARD, I NEED TO HAVE IT REPAIRED , TRANSMISSION PLACE STATES THIS IS A KNOWN PROBLEM WHICH HAS A TECHNICAL ADVISORY ABOUT IT....WHAT'S MY RECOURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266177April 20, 2009
SUSPENSION:REAR
WHILE DRIVING MY 2002 MERCURY MOUNTAINEER I HIT A BUMP ON A SMALL BRIDGE AND MY REAR DRIVERS SIDE COILSPRING SNAPPED IN HALF. ODDLY ABOUT TEN DAYS LATER I WAS FOLLOWING A MOUNTAINEER THAT HIT A DIP IN THE ROAD AND THE SAME COILSPRING BROKE. I DO NOT KNOW THE YEAR OF THAT MOUNTAINEER THOUGH. TO REPAIR THE COILSPRING IS EXTREMELY EXPENSIVE BECAUSE IT IS DEALER ONLY 300.00 FOR THE PART AND 135.00 TO INSTALL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265979April 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
OD LIGHT STARTING FLASHING, THEN CHECK TRANSMISSION LIGHT STARTING FLASHING, THEN 3 AND 5TH GEAR STARTED SNATCHING, TRANSMISSION WENT OUT. I HEARD ALOT OF THESE SUVS ARE HAVING PROBLEMS JUST LIKE MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265613April 16, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHEN THE CONTACT CLOSED THE REAR LIFTGATE DOOR, IT SUDDENLY CRACKED UNDERNEATH THE WINDOW. THE DEALER STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT, BUT THERE WAS NO RECALL. THE CONTACT BELIEVES THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265224April 14, 2009
SEATS
MEMORY SEATS CHANGE SEAT SETTING WHILE DRIVING WITHOUT ASSISTANCE OF DRIVER. WHILE ON A LENGTHY ROAD TRIP, INCIDENT OCCURRED 3 TIMES. ONE OF WHICH NEARLY RESULTED IN A COLLISION WHEN DRIVER WAS FORCED ONTO SHOULDER OF ROAD TO AVOID TRAFFIC. DRIVER MEMORY SEAT POSITIONS ITSELF IN SUCH A POSITION THAT DRIVER IS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS. THIS FAULT SEEMS TO MAINTAIN CONTROL OF THE SEAT FOR A RANDOM AND UNSPECIFIED AMOUNT TIME FORCING DRIVER TO MAINTAIN VEHICLE CONTROL AND WHILE ATTEMPTING TO MAINTAIN SEAT POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264926April 10, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
A CRACKED LIFTGATE APPLIQUE..IT IS CRACKED AROUND THE APPLIQUE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264281April 6, 2009
POWER TRAIN
I WAS IN THE PARK POSITION. I TURNED MY ENGINE ON AND PLACED MY FOOT ON THE BRAKE AND TAKE MY CAR OUT OF PARK, WHEN THEN GEAR SHAFT/STICK BROKE IN HALF. I CONTACTED THE DEALER AND I HAD THEM COME GET THE CAR, THEY CONTACTED ME, AND STATED "THAT THEY HAVE NEVER SEEN SOMETHING LIKE THIS BEFORE", THAT CAME FROM THE SERVICE MANAGER BILL AMADEI, AND ANOTHER PERSON BILL IN THE SERVICE DEPARTMENT. I HAVE TAKEN A PICTURE OF WHAT IT LOOKS LIKE. IF I WAS NOT ALREADY IN THE PARK POSITION AND I WENT TO PLACE MY CAR FROM THE DRIVE TO PARK AND THIS HAPPENED, MY CAR COULD HAVE WENT RIGHT INTO MY HOUSE. WHEN I STATED THIS TO THE DEALER, HIS COMMENT WAS "YES, I GUESS THAT COULD HAVE HAPPENED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264172April 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPAGE, NUMEROUS CODES. COMMON WITH THE 2002 MERCURY MOUNTAINEER. COST OF REPLACEMENT OR REBUILT MORE THAT $2,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264131April 4, 2009
POWER TRAIN
2002 MERCURY MOUNTAINEER TRANSMISSION FAILURE! COMMON PROBLEM AND SHOULD BE A FACTORY RECALL. THOUSANDS TO REPAIR!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263907April 1, 2009
STEERING
I HAVE A 2005 MERCURY MOUNTAINEER, AND I TURNED THE KEY AND WENT TO MOVE FROM R TO DRIVE AND THE HANDLE (GEAR SHAFT) JUST SNAPPED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263574March 30, 2009
SUSPENSION:REAR
I HAD A FLAT TIRE AT THE LEFT REAR OF THE VEHICLE, WHEN CHANGING THE TIRE I NOTICED THE SPRING WAS BROKEN IN SEVERAL PIECES. I HAVE TO SEE OF THE DEALER WILL REPLACE IT UNDER WARRANTY MY VEHICLE HAS 90,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263270March 27, 2009
STRUCTURE
I HAVE A 2005 MERCURY MOUNTAINEER WHICH HAS BEEN GARAGE KEPT AND ONLY 20,000 MILES. I NOTICED THE PAINT PEELING FROM THE ROOF OF THIS VEHICLE AND RETURNED IT TO THE DEALER WHO REFERRED ME TO THE FORD CUSTOMER CARE, WHO REFUSED TO HELP ME WITH THIS PROBLEM BECAUSE IT WAS OVER THE 36 MONTH WARRANTY. I TOOK IT TO MY LOCAL AUTO SHOP WHO TOLD ME THIS IS A MAJOR ISSUE AND HE TOLD ME THE ENTIRE CARS PAINT CAN PEEL BECAUSE OF THE FAULTY WAY IT WAS PAINTED. HE SHOWED ME THE UNDERCOAT WAS NOT PREPARED PROPERLY AND THE PAINT IS JUST NOT ADHERING TO THE UNDERCOAT. I DID A SEARCH ON THE INTERNET AND NOW FIND THAT THIS WAS A KNOWN ISSUE AND AN EXPENSIVE FIX AS IT MEANS REMOVING THE PAINT AND UNDERCOAT AND REDOING THE ENTIRE VEHICLE. WHAT CAN I DO SHORT OF SEEKING LEGAL REMEDIES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263178March 26, 2009
STRUCTURE:BODY
I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS STAYED ON CONSISTENTLY, CAUSING THE INTERIOR LIGHT TO STAY ON, DRAINING THE BATTERY, WHICH HAD TO BE REPLACED. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER THAT I SEE. I HAVE NOT YET ATTEMPTED A REPAIR BECAUSE I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262916March 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE AN 2002 MERCURY MOUNTAINEER HAD THE TRANSMISSION REBUILT 6 MONTHS AGO BEEN BACK TO THE TRANSMISSION SHOP 7 TIMES ...THREE TIMES FOR A SYNLAN PACK??OR SO THAT'S WHAT HE (THE MECHANIC) HAS TOLD ME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262655March 21, 2009
SUSPENSION:REAR
WHEN REPLACING WHEEL BEARINGS (ANOTHER INFAMOUS FORD DEFECT ON THESE VEHICLES), NOTICED BOTH REAR COIL SPRINGS BROKEN IN MULTIPLE PLACES AT TOP OF SPRING, WHERE COILS DUG INTO EACH OTHER AND CREATED A STRESS RISER. THIS CAN EVENTUALLY CAUSE A LOSS OF VEHICLE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262595March 20, 2009
STRUCTURE:BODY
UPPER REAR LIFT GATE BELOW THE REAR GLASS WINDOW WAS FOUND WITH SEVERAL CRACKS ON A COLD WINTER MORNING. NO RECENT IMPACTS OTHER THAN NORMAL REAR HATCH CLOSINGS. HAVE NOTICED MANY OTHER SIMILAR MAKE/MODELS OF FORD/MERCURY WITH THE SAME DAMAGE IN EXACT SAME LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262435March 19, 2009
ELECTRICAL SYSTEM
FIRE UNDER HOOD WHILE DRIVING. VEHICLE ENGINE, WIRING, BATTERY, FRONT TIRES, ALL RUBBER PARTS, BELTS DESTROYED. LOOKS TO BE TOTALED/BURT BEYOND REPAIR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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