Mercury Milan Complaints

2,579 consumer complaints on file.

#10702713March 30, 2015
STEERING
AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING POSSIBLY 25 MPH. I WENT INTO THE LEFT LANE BUT THERE WAS NO VEHICLE THERE. IF THERE HAD BEEN I WOULD HAVE HIT IT. A WARNING CAME ON "SERVICE ADVANCE TRAC & SERVICE POWER STEERING NOW" THIS ALSO HAPPENED ABOUT 2 YEARS AGO WHEN I WAS STOPPED. AT THAT TIME A FORD TECH REPROGRAMMED A MODULE & IT HAS BEEN OK TIL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702309March 28, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
DRIVER SIDE REAR BRAKE LIGHT IS FULLY ILLUMINATED AT ALL TIMES WHEN THE HEADLIGHTS ARE ON. THIS IS A SAFETY ISSUE AND REPLACEMENT OF THE DRIVER SIDE TAILLIGHT IS $400+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702167March 27, 2015
STEERING
3 TIMES WHEN I HAVE STARTED MY CAR THE "POWER STEERING FAULT ASSIST" IS DISPLAYED AND I HAVE NO POWER STEERING. AFTER RESTARTING IT WAS FINE BUT NOW IT HAS COMPLETELY GONE OUT. THE VEHICLE ISN'T OLD ENOUGH FOR IT TO FAIL. IF IT HAPPENED WHILE I WAS DRIVING I COULD HAVE WRECKED. IT IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701749March 25, 2015
EXTERIOR LIGHTING
ALL 4 LED TAIL LIGHT UNITS FAILED. 1 EACH LEFT AND RIGHT BODY. 1 EACH LEFT & RIGHT TRUNK LID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700910March 22, 2015
STEERING, SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON HIGHWAY AT 65MPH WHEN THE SERVICE POWER STEERING LIGHT COMES ON AND THE POWER STEERING GOES OUT WITH STABILITY CONTROL. IT WAS VERY HARD TO JUST KEEP THE CAR IN THE LANE OF THE HIGHWAY NOT TO MENTION TO TURN THE CAR. THIS HAD HAPPEN TWICE BEFORE WITH A FORD DEALERSHIP RESETTING THE SENSOR. THIS TIME THE CAR WENT INTO THE FORD SHOP COMING OUT WITH THEM HAVING TO REPLACE THE POWER STEERING UNIT FOR A COST OF 1700.00 BUT WHEN THEY REPORTED IT TO CARFAX IT WAS ONLY REPORTED AS AN ALIGNMENT AND INSPECTION! I FEEL THAT FORD KNOWS THIS IS AN ISSUE WITH THIS MODEL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695198March 18, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE TAIL LIGHT ASSEMBLY BURNED OUT AFTER AN UNUSUALLY SHORT PERIOD OF TIME, THEY ARE LED TYPE AND LASTED ONLY 5 YEARS. LED'S WITH THIS SHORT LIFE SPAN SHOULD BE CONSIDERED DEFECTIVE AS THERE ARE NUMEROUS INCIDENTS BEING REPORTED ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694297March 14, 2015
EXTERIOR LIGHTING
LED TAIL/STOP LIGHT FAILS; FORD GARAGE SAYS THIS IS A COMMON PROBLEM WITH THIS CAR AND PART; THIS IS A REAL SAFETY ISSUE THAT FORD REFUSES TO FIX UNDER EXTENDED WARRANTY; REPAIR NOT POSSIBLE; ONLY REPLACEMENT OF ASSEMBLY AT A COST OF ~$400 EACH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693876March 12, 2015
STEERING
WHILE DRIVING, AS I TURNED THE STEERING WHEEL THE TURN WAS SLOW TO RESPOND AND TURNING BACK TO STRAIGHT DRIVING POSITION, STEERING WHEEL WAS EXTREMELY HARD TO TURN WHICH ALMOST CAUSED ME TO HIT A PARKED CAR. AFTER PARKING (WHICH TOOK EXTREME EFFORT AND ARM/SHOULDER PAIN) AND STARTING AGAIN, AUTOMATIC STEERING ABILITY HAD FAILED AND INDICATOR LIGHT READ "SERVICE POWER STEERING NOW". THE CAR CAN NOT BE DRIVEN BECAUSE IT IS TOO HARD TO TURN STEERING WHEEL AND FOR FEAR THAT THE LACK OF POWER STEERING WILL CAUSE AN ACCIDENT. I ALSO NOTICED THAT THERE HAS BEEN NUMEROUS SIMILAR COMPLAINTS POSTED ON THE INTERNET WITH THE SAME PROBLEM AND CONCERNS. PLEASE ADD MY VEHICLE IN THE RECALL LIST SO THAT NOT ONLY I AND MY FAMILY WILL BE SAFE BUT ALSO ANYONE ELSE THAT MAY BE ON THE ROAD WHO CAN BE INVOLVED IN AN ACCIDENT CAUSED BY THE INABILITY TO MANEUVER SAFELY DUE TO NO POWER STEERING CAPABILITY. ACCORDING TO FORD'S MOTTO "BUILT FOR THE ROAD AHEAD", I CAN'T GET TO THE "ROAD AHEAD" SAFELY WITHOUT POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693598March 11, 2015
STEERING
I WAS DRIVING DOWN I94 IN WASHTENAW COUNTY AND I RECEIVED A NOTIFICATION TO THE EXTENT "SERVICE POWER STEERING SYSTEMS" WITHIN THE NEXT 5 MINUTES I COMPLETELY LOSS POWER STEERING. ONCE IN A SAFE LOCATION, I TURNED OFF THE CAR AND RESTARTED; THE PROBLEM REMAINED. REPEATED TWICE TO NO AVAIL. REPRESENTATIVES AT FORD CLIENT RELATIONS STATES "NO OUTSTANDING RECALLS FOR THIS ISSUE" DEALER STATES "NOT A LOT OF KNOWN PROBLEMS THAT THEY HAVE SEEN". I REITERATED TO BOTH THAT MY RESEARCH SHOWS THE OPPOSITE THAT THERE HAVE BEEN NUMEROUS INCIDENTS OF THE SAME REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693145March 9, 2015
STEERING
GOING DOWN THE ROAD AT 30 MPH AND LOST STEERING, IT DIDN'T LOCK DOWN COMPLETELY BUT WAS VERY HARD TO TURN. AND POWER STEERING ASSIST FAULT SHOWED UP ON MY DASH INFORMATION PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692427March 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED MY 2010 MERCURY MILAN USED ON AUGUST 30, 2012 WITH 987 MILES. APPROXIMATELY IN JUNE, 2013 THE CAR'S RIGHT REAR TAIL LAMP WENT COMPLETELY OUT AND I HAD A NEW TAIL LAMP INSTALLED FOR $408 + LABOR. IN NOVEMBER, 2013 THE CAR'S LEFT REAR TAIL LAMP WENT COMPLETELY AND I HAD A NEW TAIL LAMP INSTALLED FOR $408 + LABOR. NOW, MARCH 6, 2015 THE RIGHT REAR TAIL LAMP HAS GONE OUT AND I CANNOT AFFORD TO KEEP ON PAYING THESE EXPENSES WHEN I NOW KNOW THAT THIS IS A FORD PROBLEM AND DUE TO POOR ENGINEERING OF THE LIGHT ASSEMBLY AND BECAUSE IT HAS NOT BEEN RE-ENGINEERED TO CORRECT THE PROBLEM, THIS WILL BE A RECURRING PROBLEM FOR THE LIFE OF THE CAR. I RUN THE CHANCE OF BEING STOPPED BY THE POLICE FOR AN UNSAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692614March 6, 2015
EXTERIOR LIGHTING
APPROXIMATELY 25% OF THE REAR PASSENGER-SIDE BRAKE LIGHTS ON MY CAR PERMANENTLY WENT OUT WHEN I FIRST DISCOVERED THIS PROBLEM IN JULY 2014. DURING THE FOLLOWING MONTH, ADDITIONAL LED LIGHTS IN THE REAR LIGHT ASSEMBLY FAILED UNTIL, FINALLY, NONE OF THEM WOULD LIGHT UP. THIS WAS OUTRAGEOUS IN THAT MY CAR, BOUGHT BRAND NEW IN AUGUST 2009 AND CONSISTENTLY HOUSED IN A GARAGE, WAS FEWER THAN 5 YEARS OLD AND HAD YET TO REACH THE 30,000-MILE MARK. A LICENSED PENNSYLVANIA CAR INSPECTION STATION REPRESENTATIVE TOLD ME THAT MY CAR WOULD NOT PASS ITS SAFETY INSPECTION UNLESS THE REAR BRAKE LIGHT ASSEMBLY WAS REPLACED. CONSEQUENTLY, I WAS FORCED TO DO SO; THE BILL CAME TO $445 FOR ITS REPLACEMENT. BECAUSE THE LIGHT ASSEMBLY CONSISTS OF LED LIGHTS, THE ENTIRE ASSEMBLY SHOULD HAVE LASTED FOR THE LIFE OF THE AUTOMOBILE, IN MY OPINION. OBVIOUSLY, THIS IS A GLARING SAFETY DEFECT SINCE ITS MALFUNCTION ALONE RESULTS IN A FAILURE TO PASS AN ANNUAL PENNSYLVANIA AUTOMOBILE SAFETY INSPECTION. NOT TO MENTION THAT ITS REPLACEMENT COST IS ASTONISHING. I FEEL STRONGLY THAT FORD MOTOR COMPANY SHOULD ADDRESS THIS SITUATION SINCE OTHER MERCURY MILAN OWNERS, AS WELL AS OWNERS OF ITS TWINS -- THE FORD FUSION AND THE LINCOLN MKZ -- HAVE REPORTED ON THIS DATABASE NEARLY IDENTICAL SAFETY FAILURES. OWNERS OF THESE VEHICLES SHOULD BE COMPENSATED FOR A SAFETY PROBLEM THAT IS REPEATEDLY REPORTED ON THIS WEBSITE. FORD CERTAINLY CAN NO LONGER VALIDLY CLAIM THAT IT IS UNAWARE OF THIS SAFETY DEFECT; IT SHOULD ISSUE A RECALL ON ITS OWN AND FIX THIS DESIGN PROBLEM IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691863March 3, 2015
STEERING
THE ELECTRIC POWER ASSIST STEERING WOULD FAIL INTERMITTENTLY AND A MESSAGE WOULD DISPLAY TO THAT EFFECT MOST OF THE TIME. SOMETIMES RESTARTING THE CAR WOULD MAKE IT WORK AND OTHER TIMES IT WOULD JUST START WORKING.THIS ONLY HAPPEN WHEN THE CAR WAS NOT ROLLING BUT WE COULD NOT TRUST IT AND HAD IT REPLACED, AT A COST OF $1789.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691667March 2, 2015
SERVICE BRAKES
BROUGHT THE CAR FOR STATE SAFETY INSPECTION. INSPECTION FAILED BECAUSE BRAKE LIGHTS WOULD NOT INCREASE BRIGHTNESS WHEN BRAKES APPLIED AND HEADLAMPS ON. LIGHTS APPEAR OK WHEN HEADLAMPS NOT ON. CAR IS UNSAFE TO DRIVE WHEN HEADLIGHTS ARE REQUIRED. FORD SAYS NOT COVERED UNDER WARRANTY OR UNDER EXTENDED WARRANTY. COULD COST NEARLY $1000.00 TO REPAIR. ONLINE FORUMS SEEM TO INDICATE IT IS A COMMON PROBLEM. AFRAID TO DRIVE THE CAR FOR FEAR IT WILL HAPPEN AGAIN AND I WON'T KNOW UNTIL SOMEONE RUNS INTO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690468February 24, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVER'S SIDE BREAK LIGHT IS HYDERACTIVE WHEN MY HEADLIGHTS ARE ON. WHEN THE HEADLIGHTS ARE OFF THE BREAK LIGHT WORKS FINE. THIS SEEMS TO BE A POPULAR ISSUE WITH MANY MERCURY MILIANS. THE PART WAS 377.00 TO REPLACE IT AND I HAVE NO HAD THE CAR A FULL YEAR. ALSO MY DRIVER'S SIDE ACTUATOR IN MY HEADLIGHT WENT AS WELL. MY FIRST CAR PURCHASED EVER AND IT WAS FORD AND I HAVE HAD NOTHING BUT ISSUE WITH THE CAR. DISAPPOINTING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690487February 24, 2015
EXTERIOR LIGHTING
THE DRIVER SIDE OUTER TAIL LIGHT IS PARTIALLY OUT. THE OUTER 2 SEGMENTS STILL LIGHT UP, BUT THE INNER 5 ARE OUT. IF YOU TAP THE LIGHT IT FLICKS ON FOR A SECOND ON THEN GOES OUT AGAIN. THE LIGHTS DO NOT ILLUMINATE WHEN THE BRAKE IS PRESSED EITHER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689968February 23, 2015
EXTERIOR LIGHTING
I WAS ISSUED A WARNING BY LOCAL POLICE THAT MY LEFT REAR TAILLIGHT WAS NOT WORKING. THIS IS AN LED ARRAY THAT HAS BEEN REPLACED ONCE BEFORE. ON INVESTIGATION, I OBSERVED THAT THE TAILLIGHT ONLY WORKS INTERMITTENTLY, AND WILL FLICKER ON AND OFF WHEN THE HEADLIGHTS ARE ON. FURTHER, THERE IS NO BRIGHTNESS DIFFERENCE BETWEEN BRAKING AND NON BRAKING INTENSITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689761February 21, 2015
EXTERIOR LIGHTING
TAIL LIGHTS STAY ILLUMINATED BRIGHT WHENEVER THE HEAD/PARKING LIGHTS ARE ON. HAVE BEEN TOLD THIS NUMEROUS TIMES EVEN BY TENN HIGHWAY PATROL. TOOK IT MTN VIEW FORD, MY REGULAR DEALER WHO REPLACED THE BRAKE LIGHT SWITCH UNDER PREMIUMCARE FOR THE $100 DEDUCTIBLE. THEN THEY TOLD ME THAT I NEEDED TO REPLACE BOTH OF MY TAIL LIGHTS WHICH IS $375 EACH PLUS LABOR DUE TO THE FACT THAT THEY WERE LED LIGHTS AND COULD NOT BE REPAIRED. THIS VERY DISHEARTENING SINCE I SEE THAT THIS IS EVIDENTLY A COMMON PROBLEM WITH THESE VEHICLES AND IS NOT COVERED UNDER THE EXTENDED WARRANTY. I GUESS FORD KNEW THAT THERE WOULD BE A PROBLEM WITH THE LIGHTS AND EXCLUDED IT. I NEED THE NHTSA TO HAVE A RECALL ISSUED SO FORD WILL ADMIT THEIR PROBLEM AND MAKE IT RIGHT FOR THEIR CONSUMERS. THE APPROXIMATELY $1000 DOLLARS TO REPAIR THIS IS UNREASONABLE WHEN A SIMPLE BULB CHANGE COULD HAVE RESOLVED THE PROBLEM. YES, I DID HAVE A THROTTLE BODY PROBLEM WHICH WAS REPAIRED UNDER MY WARRANTY BEFORE THE RECALL AND WHEN THE RECALL WAS ISSUED MTN VIEW FORD SENT ME A CHECK FOR MY $100 DEDUCTIBLE. I WONDER WHAT WILL GO WRONG NEXT. THE ONLY INJURY OR FATALITY DUE TO THIS IS MAY WALLET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684046February 18, 2015
SERVICE BRAKES
WHEN DRIVING ON SNOW OR ICE OR WHEN THE TEMPERATURE IS IN THE TEENS OR SINGLE DIGITS BRAKES WILL NOT WORK PROPERLY. BRAKE PEDAL WILL GO DOWN TO THE FLOOR THE FIRST TIME YOU STEP ON THEM BUT WILL WORK IF YOU PUMP THEM A COUPLE OF TIMES. TOOK THE CAR TO THE DEALER LAST WINTER WHEN IT FIRST HAPPENED AND THEY COULD NOT FIND ANYTHING WRONG BUT NOW WITH A SNOW STORM AND VERY LOW TEMPERATURES THE BRAKES ARE NOT WORKING PROPERLY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683662February 16, 2015
POWER TRAIN
WHILE DRIVING AT 40-50MPH AND THEN TRYING TO ACCELERATE TO PASS OR GO UPHILL THE TRANSMISSION WOULD CLUCK OUT OF GEAR AND THEN SLAM BACK IN VIOLENTLY. IT WAS SO VIOLENT THAT IT SNAPPED THE TRANSMISSION TORQUE MOUNT. WHEN IT DOES THIS THE CAR LUNGES FORWARD WITH LOSS OF POWER AND THEN SNAPS BACK WHEN IT SLAMS BACK INTO GEAR. I TOOK IT TO A TRANSMISSION SPECIALIST AND AFTER CONSULTING WITH SONNAX TECHNICAL SUPPORT, THE ONLY SOLUTION IS TO REPLACE THE VALVE BODY AND UPDATE THE PCM/TCM WITH THE LATEST SOFTWARE. HOWEVER, THEY DID SAY THAT THERE WAS NO GUARANTEE THAT THIS WOULDN'T HAPPEN AGAIN BECAUSE AISIN/FORD HAVE NOT FIGURE OUT HOW TO FIX THE ISSUE WITH THE VALVE BODY, THEY KEEP THROWING UPDATES AT THE PROBLEM BUT BUY THEN DAMAGE HAS ALREADY BEEN DONE AND FORD WONT DO ANYTHING ABOUT IT. THIS IS NOT JUST A CONSUMER COMPLAINING, THIS IS A CONSUMER THAT BELIEVES THAT THIS IS A SAFETY ISSUE AND AISIN/FORD SHOULD STEP UP AND RECALL THIS VALVE BODY AND FIX THE ISSUE AT NO COST TO THE CONSUMER BECAUSE THEY KNEW THAT THERE WAS A PROBLEM WITH THAT TRANSMISSION BUT IGNORED IT AND KEPT THROWING UPDATES AT IT INSTEAD OF DOING THE RIGHT THING AND RECALLING IT AND FIXING IT. I SHOULD NOT HAVE TO PAY TO FIX A FAULTY PART WITH SOMETHING THAT IS NOT GUARANTEED TO WORK. FORD STEP UP AND DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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