Mercury Milan Complaints

2,579 consumer complaints on file.

#10937909December 28, 2016
SERVICE BRAKES
THE BRAKE PEDAL WENT SOFT AS MY WIFE WAS DRIVING THE VEHICLE ON A SNOWY CITY STREET ON HER WAY TO WORK. SHE WAS ABLE TO STOP EVENTUALLY BUT THE STOPPING DISTANCE NEEDED WAS GREATLY INCREASED. SCARED HER TO DEATH. WE TOOK IT IN TO A FORD DEALER (BILL BROWN) AND IT WAS DIAGNOSED AS HAVING A FAULTY ABS SYSTEM AND NEEDED THE HCU MODULE REPLACED TO THE COST OF $1459.48. WE INQUIRED IF THERE WAS A RECALL ON SUCH A DANGEROUS ISSUE AS THIS. THEY LOOKED IT UP AND FROM THERE WAS NO RECALL. WE WERE OUTRAGED BY BOTH THE DANGER OF THE ISSUE AND THE COST OF THE REPLACEMENT. WE DO HAVE A REPAIR INVOICE #583098 FROM BILL BROWN FORD IN LIVONIA MI. BUT I HAVE NO WAY TO SCAN IT ELECTRONICALLY AND UPLOAD TO YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937928December 28, 2016
SERVICE BRAKES
I LOOSE ANTI LOCK BRAKES COMPLETELY/PARTIALLY WHEN STOPPING SUDDENLY. THE BRAKES BECOME VERY "LOOSE" MEANING ALL THEY WAY TO THE FLOOR. I NOTICED THIS STARTING LAST YEAR, THEN AGAIN THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938016December 28, 2016
SERVICE BRAKES
AFTER A CAR PULLED OUT IN FRONT OF ME I WAS FORCED TO SLAM ON MY BRAKES. AFTER THIS INCIDENT, DURING WHICH TIME ABS DID ACTIVATE, I HAD VERY LITTLE PEDAL. I BROUGHT MY VEHICLE INTO A LOCAL REPAIR SHOP AND THE CAUSE WAS DETERMINED TO BE (INCORRECTLY) THE MASTER CYLINDER. THE BRAKES WERE ALSO BLED AND THE ABS SYSTEM SCANNED, BUT THE PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938023December 28, 2016
SERVICE BRAKES
WHEN THE CAR IS UNDER BRAKING (LIGHT OR HEAVY) CONDITIONS OVER ROUGH OR UNEVEN SURFACES, SUCH AS A MANHOLE COVER, OR ON SLIPPERY ROADS, THE ANTI-LOCK BRAKING SYSTEM DOES NOT WORK PROPERLY. THIS INCREASES THE DISTANCE REQUIRED TO STOP THE CAR, HEIGHTENING THE CHANCE OF A CRASH. SPECIFICALLY- THE VEHICLE IS OPERATING UNDER NORMAL BRAKING CIRCUMSTANCES OVER A ROUGH OR SLIPPERY SURFACE AT LESS THAN 30MPH, AT THIS TIME THE ABS ENGAGES (SOMETIMES INAPPROPRIATELY/TOO CONSERVATIVE APPLICATION OF ABS), AND IT FEELS AS IF AIR IS INJECTED INTO THE HYDRAULIC SYSTEM BY THE ABS PUMP AT THIS TIME (NOT 100% SURE IF THAT IS WHAT IS OCCURRING, BUT THAT IS WHAT IT FEELS LIKE), AS THE PEDAL WILL BECOME EITHER VERY SOFT (POOR BRAKES WITH HEAVY BIAS FRONT TO BACK THROUGHOUT THE PEDAL TRAVEL) OR GO ALL THE WAY TO THE FLOOR (NO BRAKES). IF THE BRAKES ARE PUMPED IN A PANIC MODE RAPID SUCCESSION AFTER THIS "NO BRAKES" CONDITION, THE PEDAL WILL INCREASE IN STIFFNESS SOMEWHAT, BUT STILL ONLY WHAT I WOULD CHARACTERIZE AS 30% BRAKING EFFECTIVENESS. BARELY ENOUGH TO COME TO A STOP IN A REASONABLE DISTANCE. AFTER THIS ABS PUMP CYCLING, THE PEDAL WILL ALSO HAVE A DIFFERENT BRAKING "FEEL" WITH EVERY SINGLE SUBSEQUENT BRAKE PEDAL OPERATION CYCLE. SOMETIMES THE REAR BRAKES ENGAGE FIRST, NOT SLOWING THE CAR SUFFICIENTLY ENOUGH W/OUT THE FRONT BRAKES, FORCING INCREASED PEDAL PRESSURE TO BE APPLIED, THEN THE FRONT BRAKES ENGAGE SUDDENLY AND UNSETTLE THE CAR. THIS BRAKING CONDITION LASTS INDEFINITELY AFTER THE ABS PUMP CYCLING EVENT. EVEN IF THE BRAKES ARE BLED BY A FORD OR OTHERWISE QUALIFIED MECHANIC, THE CAR IS SUBJECT TO THIS SAME BEHAVIOR UPON THE NEXT CYCLING OF THE ABS BRAKING SYSTEM. THE VEHICLE HAS 201K MILES, AND HAS BEEN EXHIBITING THIS ANNOYING AND DANGEROUS BEHAVIOR SINCE APPROXIMATELY 75K MILES. DATE OCCURRED FIELD ON THIS WEBPAGE IS MOST RECENT TIME THAT THIS HAS OCCURRED OVER MANY YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938326December 28, 2016
SERVICE BRAKES
WHEN BRAKING, I HAVE TO PUT THE BRAKE PEDAL TO THE FLOOR AND MANY TIMES ENDED IN THE INTERSECTION WHILE DOING SO. I HAVE TO PUMP THE PEDAL 2 SOMETIMES 3 TIMES FOR IT TO STOP CORRECTLY. THE BRAKES THUMP ALSO WHEN I PRESS THE BRAKE PEDAL. IT IS ESPECIALLY BAD WHEN DRIVING IN THE SNOW AND ICE. THIS HAS BEEN HAPPENING FOR SOME TIME AND ON THE LOCAL NEWS TODAY, I SAW THAT THERE IS A PROBLEM WITH 2007-2009 MERCURY MILAN AND FORD FUSION AUTOMOBILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938328December 28, 2016
AIR BAGS
TAKATA RECALL....IN JULY 2016 I RECEIVED A SAFETY RECALL NOTICE FOR THE PASSENGER FRONTAL AIRBAG INFLATOR. TO THIS DAY, I HAVEN'T HEARD ANYTHING FROM FORD MOTOR COMPANY AS TO SOLVING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938343December 28, 2016
SERVICE BRAKES
AFTER MY ANTILOCK BRAKES TURNED ON MY PEDAL BECAME SPONGY. THIS HAS NOT RESOLVED IT SELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938346December 28, 2016
SERVICE BRAKES
IN TWO SEPARATE INSTANCES, I HAD TO BRAKE HARD ON SLIPPERY SURFACES. BOTH TIMES THE ANTI-LOCK BRAKES ENGAGED AND STOPPED ME, BUT IN EACH CASE THE NEXT TIME I APPLIED THE BRAKES THE PEDAL WENT SOFT, NEARLY TOUCHED THE FLOOR AND THE BRAKING WAS LESS EFFECTIVE. IN BOTH INSTANCES THE VEHICLE WAS IN MOTION, ON A STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938365December 28, 2016
SERVICE BRAKES
LOST MY FRONT BRAKES AFTER HITTING POTHOLE ON ONE OCCASION AND HAS HAPPENED A FEW TIMES IN WET WEATHER WITH MINOR BUMPS, FIGURED OUT THAT I HAD TO TURN MY VEHICLE OFF TO RESET COMPUTER AND PUMPED MY BRAKES AS IF I JUST CHANGED THEM AND THEY CAME BACK.THE FIRST TIME THIS HAPPENED WAS ABOUT THREE YEARS AGO MADE SOME CALLS TO DEALERS WITH NO ANSWERS AND MY MECHANIC COULDN'T FIND ANYTHING AND HAS HAPPENED AT LEAST 4 TIMES SINCE THEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938367December 28, 2016
SERVICE BRAKES
THE FIRST TIME I LOST THE BRAKES I WAS GOING THROUGH A ROUNDABOUT WHEN I HAD TO SLAM ON MY BRAKES TO AVOID HITTING A CAR THAT PULLED OUT IN FRONT OF ME. AS I DEPLOYED THE BRAKES, I HIT A POTHOLE WHICH CAUSED THE ABS TO ACTIVATE. THE PEDAL WENT TO THE FLOOR AND I HAD TO QUICKLY CHANGE LANES TO AVOID AN ACCIDENT. IT TOOK SEVERAL HOURS FOR BRAKES TO RETURN TO NORMAL. THE SECOND TIME, I SLAMMED ON MY BRAKES WHEN TRAFFIC CAME TO AN IMMEDIATE HALT. I HAD PLENTY OF TIME TO STOP, BUT AGAIN WHEN THE ANTILOCK BRAKES WERE ACTIVATED, I LOST PEDAL AND HAD TO GO INTO THE MEDIAN TO AVOID REAR-ENDING THE CAR IN FROM OF ME. AGAIN, SEVERAL HOURS LATER THE BRAKES RETURNED TO NORMAL. I WAS ABLE TO CREATE A SIMILAR SCENARIO TO SHOW MY HUSBAND JUST BY SLAMMING ON MY BRAKES AT THE END OF OUR NEIGHBORHOOD WHERE SAND LAID ON THE ASPHALT. HE BLED THE BRAKES AND THE PROBLEM APPEARED TO BE RESOLVED, BUT UNFORTUNATELY IT WAS NOT. THE LAST TIME IT HAPPENED, MY 19 YEAR OLD DAUGHTER WAS DRIVING IT. SHE LOST PEDAL AFTER ANTILOCK BRAKES WERE ACTIVATED AND, BEING A NEW DRIVER, CLIPPED THE VEHICLE IN FRONT OF HER. FORTUNATELY NO ONE WAS HURT AND WE WERE ABLE TO RESOLVE THE ACCIDENT WITHOUT INVOLVING AUTHORITIES. AFTER THIS I HAVE NOT ALLOWED HER TO DRIVE THE CAR AND IT SITS IN THE GARAGE AS WE DEBATE FIXING THE COSMETIC DAMAGE DUE TO THE BRAKE PROBLEMS. THE DATE BELOW IS AN APPROXIMATE DATE OF THE FIRST TIME IT HAPPENED. THE LAST TIME IT HAPPENED WAS IN AUGUST 2016. IT HAS HAPPENED APPROXIMATELY 5 TIMES THROUGH THE YEARS, BUT HAS BEEN FEW AND FAR IN BETWEEN SINCE IT IS NOT OFTEN THE ABS IS ACTIVATED. THE ONLY TIME IT HAS BEEN DRIVEN SINCE AUGUST WAS TO TAKE IT THROUGH EMISSIONS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10937579December 27, 2016
SERVICE BRAKES
ABS ENGAGED AND THEN BRAKES WENT TO THE FLOOR. BRAKES HAVE BEEN SOFT EVER SINCE. DEALER REPLACED HCU BUT PROBLEM PERSISTS. DEALER CLAIMS BRAKES ARE RESPONDING CORRECTLY. THEY ARE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937635December 27, 2016
SERVICE BRAKES
WHILE CITY AND HIGHWAY DRIVING, VEHICLE WOULDN'T BRAKE PROPERLY, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR, AND STILL COASTED TO A STOP, SEVERAL TIMES LEAVING ME ALMOST HITTING THE CAR IN FRONT OF ME AS THEY SLOWED DOWN OR STOPPED. HAD FRONT BRAKES REPLACED AT DEALER IN NOVEMBER, THEN REAR BRAKES, INCLUDING CALIPERS, IN MID DECEMBER, (12-16) STILL THE BRAKE PEDAL WENT TO THE FLOOR. CAUSING ME TO DRIVE WITH EXTREME CAUTION UNTIL I COULD TAKE IT BACK TO THE DEALER FOR SOME ANSWERS. THE DEALER KEPT THE CAR FOR 4 DAYS, (DEC 19-22) SAID IT COULD POSSIBLY BE THE HCU PUMP AND WOULD BE $1118.00 ADDITIONAL DOLLARS. THEY REPLACED THE HCU PUMP, THEY CALLED AND SAID THE PROBLEM STILL EXISTED, AND THE PUMP WAS DEFECTIVE, AND REPLACED IT AGAIN. ENDED UP COSTING $902.15 FOR THE WORK. EXTREMELY FRUSTRATED, THE PROBLEM WITH THE BRAKES ARE DANGEROUS. THE CAR HAS 99536 MILES, AND I FEEL TRAPPED BECAUSE OF ALL THAT LED UP TO THIS EXPLANATION AND EXPENSE. FINALLY GOT THE CAR BACK ON DECEMBER 22. SEEMS BETTER, BUT NOT GREAT AT THIS SHORT TIME I'VE HAD IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937640December 27, 2016
SERVICE BRAKES
SHORTLY AFTER BEING INVOLVED IN A REAR END COLLISION, THE CAR HAD AN INSTANCE OF THE BRAKE PEDAL GOING SOFT AND HARD TO GET THE VEHICLE TO STOP WITHOUT ADDITIONAL EFFORT ON THE BRAKE PEDAL. AFTER DOING SOME ONLINE RESEARCH, I FOUND AN ARTICLE THAT SAID TO FIND A SPOT TO GET THE CAR UP TO SPEED AND FORCE A RAPID BRAKING SITUATION TO GET THE STUCK SPOOL VALVES IN THE ABS UNIT TO RELEASE. I DID THIS AND THE PROBLEM WENT AWAY. I DID THIS SO THAT THE CAR COULD BE FUNCTIONAL BEFORE GOING TO THE COLLISION SHOP FOR REPAIRS. AT THE COLLISION SHOP, I ASKED FOR THE CARS BRAKE SYSTEM TO BE INSPECTED SPECIFICALLY FOR THIS ABS UNITS ISSUES, AND EVEN BROUGHT IN A COPY OF THE ONLINE RESEARCH I HAD DONE. THE FORD DEALER THAT DID THE COLLISION REPAIR DID NOT FIND ANY BRAKE ISSUE TO CORRECT. NOW 6 MONTHS LATER WITH A RECENT SNOWFALL THAT HAD LEFT OUR AREA ICY, THE CAR'S ABS UNIT WAS CALLED ON FOR A SLIP CONDITION WHILE STOPPING. MY DAUGHTER CALLED ME AND TOLD ME ABOUT THIS EVENT WHEN IT OCCURRED, AND I TOLD HER I WOULD BRING IT BACK TO THE DEALER THAT INSPECTED IT. BY THE TIME I CAME HOME TO TAKE THE CAR BACK IN, THE CAR WAS AGAIN FINE. I AM WANTING THIS ISSUE TO BE PUSHED FORWARD TO FORCE FORD TO HAVE THE CAR REPAIR THE CAR, SINCE IT HAS SHOW TWO SEPARATE INSTANCES OF WHAT I WOULD CALL BRAKE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937706December 27, 2016
SERVICE BRAKES
A COUPLE OF MONTHS AGO, THE FRONT TIRES OF MY CAR HIT A ROUGH SURFACE DUE TO ROAD REPAIR ON MY WAY HOME, AND INSTANTLY I FELT THE ABS CAME ON AND I MAY HAVE SEEN A QUICK INSTRUMENT LIGHT FLASH. IT TOOK A VERY LONG DISTANCE TO STOP THE CAR AT THE FOLLOWING STOP SIGN, BECAUSE MAJORITY OF THE BRAKE TRAVEL WAS NON-FUNCTIONAL; I FELT I WAS LUCKY I WAS EVEN ABLE TO STOP THE CAR. AFTER RETURNING HOME, I INSPECTED THE BRAKE AND SAW NO LEAKS OR DAMAGES IN THE BRAKE SYSTEM. AFTER SOME INTERNET SEARCH, I WAS SURPRISED TO SEE SO MANY SIMILAR COMPLAINTS ABOUT THE FORD VEHICLES BUT WITH NO RECALL INFORMATION. THE CAUSE SEEMS TO BE THE HCU MODULE, POSSIBLY SOME VALVE COULD NOT FULLY CLOSE AFTER ENERGIZING, EVEN THOUGH MANY SHOPS REPLACE THE MASTER CYLINDER WITHOUT MUCH EFFECT. NOW MY CAR HAS EVOLVED FROM 80% NON-FUNCTIONAL BRAKE TO SOFT BRAKE PEDAL WITH LONG BRAKE TRAVEL. THE HCU MODULE REPLACEMENT COSTS OVER $2000. IT TOOK ME TWO MONTHS TO FINALLY DECIDE TO BRING MY CAR TO A FORD DEALERSHIP TOMORROW. THEN I SAW THE NEWS ARTICLE ABOUT THE NTHSA INVESTIGATION, SO I DECIDE TO ADD MY CASE. I BELIEVE THAT THERE COULD BE MANY MANY FORD VEHICLES WITH SOFT SOFT BRAKE PEDALS ON THE ROAD, WHICH COULD CAUSE ACCIDENTS AND LIFES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937723December 27, 2016
SERVICE BRAKES
AFTER ABS ENGAGED UNNECESSARILY THE BRAKE PEDAL IS MUSHY AND I HAVE TO PUMP THE BRAKE PEDAL TO RESTORE PRESSURE TO THE PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937728December 27, 2016
SERVICE BRAKES
I HAVE HAD MY BRAKES GO VERY SOFT ALL THE WAY AS IF I DIDN'T HAVE ANY STOPPING ABILITY. THIS HAS HAPPENED SEVERAL TIMES AT VARIOUS TIMES. I WOULD APPROACH A STOP SIGN OR LIGHT AND WHEN I APPLIED THE BRAKES, MY BRAKES STARTED TO ENGAGED BUT THEN WENT ALL THE WAY BACK WITH NO STOPPING. I SAW THE RECENT PROBE AND WOULD LIKE TO KNOW IF MY CAR COULD GET SOME ATTENTION AS WELL.? I HAVE ALSO BEEN STOPPED AND MY BRAKES WOULD THEN GO SOFT AND MY FOOT WOULD GO ALL THE WAY BACK WITH THE PEDDLE.VERY SCARY - I WOULD SHIFT INTO NEUTRAL JUST IN CASE MY CAR WOULDN'T STAY STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937757December 27, 2016
SERVICE BRAKES
BRAKE PEDAL LOSES PRESSURE MAKING IT HARD TO STOP VEHICLE. I HAD TO REPLACE THE ABS CONTROL MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937762December 27, 2016
SERVICE BRAKES
WHEN DRIVING THE BRAKE PEDDLE WILL GO ALMOST TO THE FLOOR. BRAKE PEDDLE GOES SOFT AND GOES TO FLOOR AFTER THE ABS HAS BEEN USED. PEDDLE HAS TO BE PUMP UP TO GET BRAKING BACK. DOES NOT CORRECTS PROBLEM FOR IT WILL REOCCUR IN A FEW DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937763December 27, 2016
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY THAT WAS SLIGHTLY WET THE BRAKES ALL OF A SUDDEN NEEDED TO BE PUSHED MUCH FURTHER IN ORDER TO WORK. I HAD TO STRETCH MY LEG DOWN TO THE FLOOR ALMOST FOR THE BRAKES TO WORK WHICH WAS DIFFICULT AS I AM SHORT. THE PROBLEM WENT AWAY THE NEXT DAY WHEN THE ROADS WERE DRY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937332December 24, 2016
AIR BAGS
HOW CAN OTHER STATES GET THE REPLACEMENT AIRBAG @ FLORIDA IS NOT EVEN CLOSE TO THAT LIST OF REPAIRS YET SOON IT WILL BE 2017 @ I'M STILL WAITING FOR MY REPLACEMENT ON MY AIRBAG FOR 2007 MERCURY MILAN I GOT MY NOTICE BACK IN 7/20/16 @ WHY CAN'T YOU SAVE A LIVES TODAY BY DOING THE RIGHT THING BY HAVING AIRBAGS REPLACED IN THE WARMEST STATE NOW PLEASE GET BACK TO ME I'M AT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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