Mercury Milan Complaints

2,579 consumer complaints on file.

#10965733March 13, 2017
SERVICE BRAKES
BRAKES CONTINUE TO BE AN ISSUE TO THE POINT I AM NOT ABLE TO DRIVE THE CAR IN BAD WEATHER OR ON ROUGH ROAD. I HAVE BORROWED A CAR TO DRIVE DURING SNOW ETC. BRAKES GO TO THE FLOOR AND DO NOT WORK DEFINITELY ONCE ABS SYSTEM IS ACTIVATED. BRAKES ON A DAILY BASIS CONTINUALLY GO TO THE FLOOR AND DO NOT GRAB ONCE APPLIED. BRAKES ARE WORKING DAY TO DAY DRIVING ON DRY SMOOTH ROADS, BUT TYPICALLY THEY GO TO THE FLOOR AND YOU CAN FINALLY STOP WITH AMPLE SPACE ALLOWED. WHEN BRAKE IS APPLIED, YOU FEEL AN INITIAL GRAB, THEN LET GO, PROPELLED FORWARD, AND THEN THE FINAL GRAB ONCE PETAL IS AT THE FLOOR. THIS IS UNPREDICTABLE AND UNCOMFORTABLE TO BE USING BRAKES IN BUMPER TO BUMPER TRAFFIC LET ALONE DAY TO DAY DRIVING STOPPING BEHIND ANOTHER CAR. MUST ALWAYS LEAVE LOTS OF STOPPING DISTANCE IN FRONT OF THE CAR FOR ENOUGH SPACE TO STOP. BRAKES AT TIMES HAVE TO BE PUMPED TO GET ANY PRESSURE. ALL INSPECTIONS ARE UP TO DATE, AND BRAKE PARTS ARE NEW (PADS, ROTORS, MASTER CYLINDER) AND REPEATEDLY CHECKED OVER LAST FEW YEARS. IT HAS COME TO THE POINT I CANNOT DRIVE THE CAR IN THE WINTER. I CANNOT AFFORD A CAR PAYMENT. MINE CAR IS PAID FOR. AND MY CAR IS KEPT IMPECCABLE AND MAINTAINED CONSTANTLY. I WANT MY CAR FIXED. I LOVE MY CAR. THIS HAS BEEN ONGOING FOR SOME TIME NOW AND EVERY GARAGE ASSURES ME MY BRAKES ARE SOFT BUT NOTHING WRONG THAT THEY CAN FIND AFTER HOURS AND HOURS AT DIFFERENT REPAIR SHOPS. WHAT IS BEING DONE TO REMEDY THIS? I DO NOT HAVE SCANNING ABILITIES FOR REPAIR RECEIPTS TO BE UPLOADED. I DO NOT HAVE ALL THE RECEIPTS FOR EVERY TIME I HAD A BRAKE INSPECTION WORRIED ABOUT MY BRAKES. I DO HAVE MOST RECENT RECEIPTS FOR SAFETY CHECK 5/3/16, MASTER CYLINDER REPLACED 8/8/16 (PROBABLY NOT NEEDED), BRAKE CHECK 12/14/16, AND BRAKE CHECK 1/17/17. RECEIPTS ARE FROM DIFFERENT GARAGES. THIS CAR IS FOR SURE NOT SAFE TO DRIVE IN SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959921March 10, 2017
AIR BAGS
I WAS NOTIFIED OF MY AIRBAG TO BE REPLACED JULY 2006, AND I AM STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960030March 10, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS FLUID LEAKING FROM THE BRAKE CYLINDER. THE BRAKE PEDAL WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959725March 9, 2017
SERVICE BRAKES
WHEN BRAKING HARD, THE BRAKE PEDAL WENT DOWN 2-3 MORE INCHES MORE THAN NORMAL BEFORE I COULD BRAKE THE CAR. ADDED EFFORT WAS NEEDED TO STOP THE CAR. THE PEDAL RETURNED TO NORMAL AFTER 2-3 DAYS. HAPPEN TWO MORE TIMES OVER MONTHS, BUT LAST TIME DID NOT RETURN TO NORMAL. FORD DEALER REPLACED MASTER BRAKE CYLINDER, REAR PADS, AND REAR BRAKE LINES. DID NOT SOLVE THE PROBLEM. BRAKES WORK, BUT ADDED PEDAL TRAVEL STILL EXISTS AND ADDED BRAKE EFFORT NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959734March 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959047March 7, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHILE DRIVING HIGHWAY SPEEDS. THE ENGINE STALLED AND THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS INCLUDED IN A CUSTOMER SERVICE PROGRAM CONCERNING THE ELECTRIC THROTTLE BODY REPLACEMENT. THE CONTACT WAS UNCERTAIN IF THE VOLUNTARY SERVICE CAMPAIGN FROM THE MANUFACTURER WOULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959081March 7, 2017
SERVICE BRAKES
EVERYTIME I HIT A BUMP THE ABS KICKS ON AND MY BRAKES WILL NOT WORK. BRAKE PEDAL GOES ALL THE WAY DOWN. MY CAR HAS BEEN TO THE DEALERSHIP MANY TIMES FOR THIS PROBLEM. I HAVE SPENT ABOUT 1500 DOLLARS AND STILL HAVE THIS ISSUE. THEY HAVE EVEN TOLD ME THAT THERE IS NOTHING WRONG. MY CAR IS UNSAFE! NOW THEY ARE TRYING TO CHARGE ME 1000 DOLLARS TO REPLACE THE HCU. AFTER LOOKING THIS UP IT TURNS OUT THIS IS A VERY COMMON ISSUES WITH 08 MILIANS. I AM AT MY WITS END WITH THIS. FORD NEEDS TO RECALL THESE CARS. IT GIVES THE DRIVER NO WARNING THAT THE BRAKES ARE GOING TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959160March 7, 2017
STEERING
POWER STEERING!!!! ON 03/07/17 MY STEERING WENT OUT. CAR VEERED OFF INTO ONCOMING HIGHWAY TRAFFIC AND NEARLY MISSED A HEAD ON COLLISION!! NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT WAS HAPPENING. DROVE HOME AND DISCONNECTED BATTERY FOR AN HOUR AND STEERING WORKED AGAIN. LEFT OUT OF MY DRIVE AND AS I STARTED TO TURN UNTO ROAD THE STEERING WENT OUT AGAIN. THIS TIME, I HIT MY PROPERTY FENCE AND NOW HAVE A FRONT BUMPER THAT IS SMASHED!!! "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. PLEASE PLEASE LETS ALL START A SECOND CLASS ACTION LAWSUIT FOR US 2010 MERCURY MILAN OWNERS THAT ARE BEING SCREWED BY BIG CORPORATE HEADS AND TRUST THAT THEY WILL BE PAYING TO FIX MY STEERING AND MY FRONT BUMPER AND THEY SHOULD BE GLAD IT'S NOT MY LIFE THEY COULD BE PAYING FOR FROM THE FIRST TIME I NEARLY ESCAPED A HEADON COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10958940March 6, 2017
AIR BAGS
RECEIVED A LETTER FROM FORD THAT< "WHEN PARTS ARE AVAIL BE, FORD MOTOR COMPANY WILL SEND A LETTER TO INFORM YOU THAT PARTS ARE AVAILABLE AND TO CONTACT YOUR DEALER TO SCHEDULE A REPAIR." RECEIVED THE SAME LETTER FOR MY 2006 MILAN MORE THAN A YEAR AGO, AND AM STILL WAITING TO HEAR FROM FOR. IN THE MEANTIME I'M DRIVING A CAR WITH A BOMB IN MY FACE. MY COMPLAINT IS WHEN I SPOKE TO MY LOCAL DEALER THEY TOLD ME THERE ARE NO PARTS FOR THIS REPAIR! IF NHTSA HAS ORDERED FORD TO MAKE THIS REPAIR WHAT IS NHSTS DOING ABOUT MAKING CERTAIN THE FORDS DOES DUE DILIGENCE TO GET PARTS TO MAKE THE REPAIR. I WILL BE FORCED TO CUT THE WIRES TO MY AIRBAG SYSTEM IF THIS IS NOT DONE SOON. I DON'T WHAT SHRAPNEL IN MY FACE IF I'M IN AN ACCIDENT. I'LL TAKE MY CHANCES WITH MY SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958961March 6, 2017
AIR BAGS
TAKATA RECALL - RECEIVED MY NOTICE FROM FORD IN JUNE OF 2016 THAT MY 2006 MERCURY MILAN HAS A DEFECTIVE AIR BAG - RECALL # 16S26. TO DATE I HAVE NOT HEARD FROM FORD THAT REPLACEMENT AIRBAGS ARE AVAILABLE FOR THIS RECALL. MY LOCAL DEALER TELLS ME AIR BAGS ARE AVAILABLE FOR PURCHASE, BUT FORD HAS NOT RELEASED ANY FOR THE RECALL. AT WHAT POINT WILL NHSTA DO SOMETHING TO FORCE FORD TO COMPLETE THIS RECALL. IF THEY HAVE PARTS FOR SALE - WHY AREN'T THEY BEING USED FOR THIS RECALL? TAKATA AIRBAGS CAN BE LETHAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958571March 4, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
EXTENDED BRAKING DISTANCE THIS IS NOW THE SECOND TIME THIS HAS HAPPENED TO MY CAR, THE FIRST TIME WAS LAST WINTER. IT WAS A LITTLE SLIPPERY ON THE ROADS SO I WAS NOT AT ALL GOING FAST, COMING TO A STOP SIGN IN MY NEIGHBORHOOD BRAKING, THE ANTILOCK BRAKES KICKED IN, MADE A LITTLE NOISE, I STOPPED AND THEN WENT ON MY WAY. THE NEXT TIME I CAME TO STOP AFTER THAT I COULD BARELY STOP AND HAD TO PRESS MY FOOT TO THE FLOOR TO DO SO. IT WAS LIKE IT WANTED TO STOP AT THE NORMAL TIME BUT THEN RELEASED A LITTLE TO HAVE MY FOOT GO ALL THE WAY DOWN TO THEN STOP. I TOOK IT TO THE LOCAL NEIGHBORHOOD AUTO PLACE, AND THEY DIDN'T KNOW WHAT IT COULD BE BUT THEY BLEED THE BRAKES AND DID SOMETHING ELSE THAT ACTUALLY FIXED IT. FAST FORWARD TO THIS YEAR DECEMBER, SAME THING, TURNING INTO A STORE PARKING LOT, SO AGAIN GOING SLOW, SLIPPERY OUT, ANTI LOCK BRAKES KICK IN. I DIDN'T THINK ANYTHING OF IT BECAUSE THE CAR HAD BEEN FIXED LAST YEAR. HOWEVER, WHEN I WENT TO PARK I ALMOST CRASHED RIGHT INTO THE FRONT OF THE STORE BECAUSE I WAS NOT PREPARED TO NOT STOP ON TIME. I WAS ABLE TO STOP FINALLY, SCARED TO DEATH. TOOK IT BACK TO THE SAME PLACE THEY STILL CAN'T FIGURE IT OUT AND TRIED WHAT THEY DID LAST TIME BUT IT DIDN'T WORK. AROUND THIS SAME TIME I CAME ACROSS THE ARTICLE ABOUT THE INVESTIGATIVE RECALL ABOUT THIS VERY ISSUE, FORWARDED IT TO THE LINCOLN MERCURY DEALERSHIP I GOT MY CAR FROM AND WAS TOLD YES THEY KNOW WHAT IT IS AND HAVE HAD TO REPAIR SEVERAL ALREADY THIS WINTER BUT SINCE IT IS NOT AN ACTUAL RECALL I WOULD HAVE TO PAY TO GET IT FIXED. IT INVOLVES THE HCI (HYDROLIC CONTROL UNIT) AND ECI (ELECTRICAL CONTROL UNIT). SO NOW I'M STUCK, STILL SCARED UNTIL THIS RECALL HAPPENS OR UNTIL I CAN COME UP WITH THE $900+ THEY SAY IT WILL COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958348March 3, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE OPERATING THE VEHICLE, THE SERVICE LIGHT WOULD ILLUMINATE. AFTER REFUELING, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PURGE VALVE WAS FAULTY AND WOULD ERRONEOUSLY REMAIN OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM) IN APRIL OF 2016, BUT WAS NO LONGER ELIGIBLE FOR THE REPAIR. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958413March 3, 2017
SERVICE BRAKES
BRAKES MALFUNCTIONED WHEN TRYING TO SLOW DOWN PRIOR TO MAKING RIGHT HAND TURN AT A STOPLIGHT. WENT OVER A BUMPY AREA AS BRAKES APPLIED. FORTUNATELY THERE WAS NO CROSS TRAFFIC AT THIS STOP LIGHT INTERSECTION, AS THE CAR EASED INTO THE ROAD AND BEFORE I COULD GET BRAKES TO FULLY APPLY. AFTER THE INCIDENT THE BRAKES BECAME "SOFT", NEEDING TO PUSH MUCH HARDER ON BRAKE PEDAL TO BRAKE. INCIDENT HAPPENED ON 3/1/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958414March 3, 2017
UNKNOWN OR OTHER
TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958059March 2, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958233March 2, 2017
STEERING
I WAS DRIVING ABOUT 30MPH ON A STRAIGHT CITY ROAD & THE STEERING BECAME DIFFICULT. THE MESSAGE ABOUT SERVICE POWER STEERING CAME ON, BUT IT SEEMED LIKE THE STEERING CHANGED BEFORE THE MESSAGE POPPED UP. I WAS REQUIRED TO DRIVE AT A VERY SLOW PACE TO BE ABLE TO KEEP THE CAR IN CONTROL. I WAS CLOSE TO HOME & JUST WENT BACK THERE TO PARK. I AM CONCERNED THAT THE 2011 MODEL HAD A RECALL & WONDER WHY THE 2010 MODEL WAS NOT INCLUDED. I DON'T RECALL 2011 BEING A BIG MODEL CHANGE YEAR FOR THE MILAN. I THINK THEY HAVE SIMILAR POWER STEERING SYSTEMS & COVING 2010 MAY WANT TO BE CONSIDERED. I HAVE AN ESTIMATE OF $350 TO DIAGNOSE THE PROBLEM. THE FIX IS MOST LIKELY ANOTHER $1500 OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958291March 2, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. AFTER A COMPLETE STOP, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957738March 1, 2017
SERVICE BRAKES
WHEN THE ABS ENGAGES FOR ANY REASON, NO MATTER HOW MINUTE THE EVENT WAS, MY BRAKE PEDAL SINKS ALL THE WAY TO THE FLOOR AND I DO NOT STOP. I RECENTLY REAR ENDED SOMEONE (THANKFULLY IT WAS NOT A BIG DEAL) AND IT WAS BECAUSE IT WAS RAINING AND A LITTLE BIT SLIPPERY. MY ABS ENGAGED AND INSTEAD OF THE CAR STOPPING, I CONTINUED MOVING AT THE SAME (ALBEIT SLOW) SPEED, UNTIL THE CAR IN FRONT OF ME WAS TAPPED, DESPITE ME SLAMMING ON THE BRAKE. AFTER, I ACTUALLY HAD TO PULL OVER AND PUMP MY BRAKES FOR THEM TO WORK PROPERLY AGAIN! IT IS WINTER HERE IN NEW ENGLAND AND I NOW HAVE TO KEEP A SIGNIFICANT DISTANCE BETWEEN MYSELF AND CARS IN FRONT OF ME TO ACCOMMODATE FOR THIS INSANE, DANGEROUS SITUATION. NOTHING IS WRONG WITH MY BRAKES THEMSELVES, THEY HAVE BEEN REPLACED AND THE FLUID LEVELS ARE NORMAL. EVERY TIME MY ABS ENGAGES, I HAVE TO GO THROUGH THE PROCESS OF PUMPING MY BRAKES BACK UP. THIS NEEDS TO BE RECALLED!!!!! THIS IS DANGEROUS! IT HAS BEEN HAPPENING FOR SEVERAL YEARS NOW BUT NO PROBLEM COULD EVER BE FOUND WITH MY BRAKES. I'VE JUST LEARNED TO KEEP A SIGNIFICANT DISTANCE. I CANNOT REMEMBER WHEN IT FIRST TOOK PLACE, BUT I WOULD GUESS IT STARTED IN 2015.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10957860March 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957581February 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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