Mercury Milan Complaints

2,579 consumer complaints on file.

#10991392May 24, 2017
SERVICE BRAKES
BRAKE PEDAL GOES TO FLOOR, EXTREMELY UNSAFE, VERY POOR STOPPING ABILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991144May 23, 2017
STRUCTURE:BODY
AS I WAS PREPARING TO EXIT A PARKING LOT, DRIVING AT A SLOW RATE OF SPEED AND TURNING, THE DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. I WAS STILL IN THE PARKING LOT WHEN THIS HAPPENED. I PULLED OVER TO SHUT THE DOOR, BUT IT WOULD NOT LATCH AT FIRST. IT TOOK A FEW TRIES TO FINALLY GET IT TO LATCH. LATER THAT EVENING WHEN MY HUSBAND CAME HOME FROM WORK, HE NOTICED THE SAME DOOR WAS OPEN, AS MY CAR SAT PARKED IN THE DRIVEWAY. AGAIN, IT TOOK A FEW TRIES FOR HIM TO GET IT TO LATCH CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990856May 22, 2017
SERVICE BRAKES
WHILE MY VEHICLE IS IN MOTION, EVERY TIME THAT I HIT A LARGE BUMP OR HAVE TO ENGAGE THE ABS SYSTEM BY HAVING TO STOP VERY QUICKLY, THE BRAKE PEDAL GOES SO SOFT THAT EVEN TO STOP AT A STOP LIGHT AFTER GOING AT LOW RATES OF SPEED, I HAVE TO PUSH IT ALL THE WAY TO THE FLOOR SO THAT I CAN COME TO A FULL STOP. THE PROBLEM EVENTUALLY CORRECTS ITSELF, BUT IT TAKES AT LEAST A FEW HOURS AND SOMETIMES UP TO A DAY OR MORE. THIS CAN HAPPEN IN ALL ANY DRIVING CONDITION (CITY STREET, HIGHWAY, DRIVEWAY, ETC...), AND AT ANY SPEED (AS LOW AS 5 MPH). I RECENTLY READ THAT 2007-2009 MODELS WERE BEING INVESTIGATED FOR THE EXACT SAME REASON, AND WANTED TO MAKE SURE THAT THE 2010 MODEL WAS ADDED TO THE LIST BECAUSE I FEEL VERY UN-SAFE DRIVING MY CAR SOMETIMES, AND THE ABS SYSTEM IS SUCH A VITAL COMPONENT TO A SAFE DRIVE. ALSO, AFTER READING THE NEXT PAGE, THE MOST RECENT INSTANCE HAPPENED JUST YESTERDAY (5/21/17), BUT THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN JANUARY OF 2011. MY MECHANIC HAS NEVER BEEN ABLE TO EXPERIENCE IT, SO HE DOESN'T KNOW HOW TO FIX IT, BUT FROM WHAT I'VE READ, THE HYDRAULIC BRAKE CONTROLLER IS THE FAULTY PART. CAN YOU PLEASE PUT A RE-CALL OUT ON THIS??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990894May 22, 2017
AIR BAGS
SAFETY RECALL RECEIVED JULY 2016 BY MAIL FROM FORD MOTOR COMPANY RE: PASSENGER FRONTAL AIRBAG INFLATOR RUPTURE IN CRASH. AS OF TODAY, NO REMEDY NOR PARTS, NOR FURTHER NOTICES RECEIVED. UNREASONABLE AMOUNT OF TIME HAS PASSED SINCE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990612May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990650May 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986177May 17, 2017
STEERING
WHILE DRIVING THE CAR THE POWER STEERING SUDDENLY STOPS AND THE CAR BECOMES EXTREMELY DIFFICULT TO DRIVE. THIS IS A VERY DANGEROUS SITUATION AND HAS HAPPENED THREE TIMES IN THE PAST 2 MONTHS. IT HAS ALSO OCCURRED SEVERAL TIMES PREVIOUSLY, BUT IT SEEMS TO BE GETTING WORSE. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985958May 16, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT DRIVABLE. MEANWHILE, THE CONTACT REPORTED THAT THERE WAS AN OPEN INVESTIGATION (PE16017) ON BRAKE ISSUES RELATED TO THE YEAR, MAKE, AND MODEL VEHICLE. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10986094May 16, 2017
SERVICE BRAKES
I WAS DRIVING ON A ROAD THAT WAS SLIPPERY DUE TO ICY CONDITIONS. I APPLIED THE BRAKES WHEN A CAR STOPPED SUDDENLY IN FRONT OF ME. I WAS ABLE TO STOP BUT AFTER THE INCIDENT THE BRAKES WENT"SOFT" AND I HAD TO APPLY EXTRA FORCE AND PUMP THE BRAKES TO GET THE CAR TO BRAKE ADEQUATELY. MY MECHANIC THOUGHT IT MIGHT BE A PROBLEM WITH THE CALIPERS BUT FIXED THEM. WHEN THAT DID NOT FIX THE PROBLEM HE PUT IN A NEW FACTORY MASTER CYLINDER WHICH ALSO DID NOT REMEDY THE SITUATION. HE THEN DID SOME RESEARCH AND DISCOVERED THAT THERE HAVE BEEN ISSUES WITH THE ABS SYSTEM. MY CAR IS STILL NOT BRAKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985799May 15, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ENGAGED THE EMERGENCY BRAKES FOUR TIMES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE YEAR, MAKE, AND MODEL WAS INCLUDED IN OPEN NHTSA INVESTIGATION NUMBER: PE16017 (BRAKES) SINCE DECEMBER 20, 2016. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE COMPLAINT REVIEWED, BUT THERE WAS NO GUARANTEE. THE CONTACT STATED THAT SHE EXPERIENCED THE FAILURE SIX TO EIGHT MONTHS PRIOR. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985823May 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985081May 12, 2017
SERVICE BRAKES
SOFT BRAKES. BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR TRYING TO STOP THE CAR. NEXT MORNING IT IS OKAY. THIS HAS HAPPENED A FEW TIMES ALREADY. LOCAL SHOP FOUND NOTHING WRONG BUT INDICATED IT COULD BE POSSIBLE ANTILOCK BRAKE MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984775May 10, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL, I RECEIVED A LETTER ON JULY 2016 FROM FORD ABOUT A RECALL ON MY VEHICLE FOR THE AIRBAG. I HAVE BEEN WAITING PATIENTLY TO BE NOTIFY THAT THE PARTS ARE AVAILABLE. ALSO BACK IN 2011, THE SUMMERS WERE VERY HOT. WHEN I WALKED TO MY CAR AFTER WORK.. I NOTICED THE DASHBOARD ON THE PASSENGER SIDE WAS BUBBLED UP, DOWN BY THE BOTTOM HALF OF WHERE THE AIRBAG IS. I TOOK IT TO THE DEALERSHIP WHERE I GET MY OIL CHANGES AND OTHER UP KEEPS ON THE VEHICLE AND THEY TOLD ME TO CONTACT FORD . FORD SAID TO ME THAT MY CAR WAS NO LONGER UNDER WARRANTY AND THERE IS NOTHING THEY CAN DO. I TOOK IT TO THE DEALERSHIP AND THEY SAID , THEY COULD TRY TO FIX IT BUT THEY COULDN'T GUARANTEE THAT IT WOULD WORK. THEY SAID IT WOULD COST ABOUT $300.00 BECAUSE THEY WOULD HAVE TO TAKE THE GLOVE BOX OUT AND DEACTIVATE THE AIRBAG AND CROSS ARE FINGERS THAT IT HOLDS ONCE THEY BASICALLY GLUE IT. WELL, WHEN I GOT THIS RECALL, IT PUT ME TO THINKING IF THIS RECALL HAD ANYTHING TO DO WITH THIS BUBBLING UP LIKE IT DID. I TAKE VERY GOOD CARE OF MY VEHICLES AND GET PRETTY GOOD TRADE-INS FOR THEM , NOW BECAUSE OF THIS MANUFACTURE DEFECT OR POSSIBILITY HAVING TO DO WITH THE RECALL. THE TRADE-IN WILL BE DOCKED BECAUSE OF THIS DEFECT THAT I HAD NOTHING TO DO WITH. PEOPLE THAT RIDE ON THE PASSENGER SIDE ASK ME IF THE AIRBAG WILL ERUPT WHILE THEY ARE SITTING THERE. I TELL THEM , THAT I WAS INFORMED THAT IT PROBABLY WOULDN'T. (ENCOURAGING WORDS, RIGHT). I'M SENDING YOU THE LETTER I RECEIVED ABOUT THE RECALL BACK ON JULY 2016, THAT I'M STILL WAITING ON AND ALSO PICTURES OF MY DASHBOARD WHERE THE AIRBAG IS,. I KNOW YOU WILL BE SURPRISED LIKE ME, WHEN I WALKED TO MY CAR AFTER WORK TO SEE MY DASHBOARD BUBBLED UP BY THE HEAT AND AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984317May 8, 2017
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WENT INTO LIMP MODE AND THE SPEED SUDDENLY DECELERATED TO UNDER 20 MPH. WHEN THE FAILURE OCCURRED, THE SPEED WOULD NOT INCREASE PAST 20 MPH WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. ..UPDATED 06/27/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984328May 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983528May 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION AROUND JANUARY OF 2016. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED AND HE WAS CONCERNED THAT THE AIR BAGS MIGHT DEPLOY. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/21/17*LJ UPDATED 10/19/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983327May 3, 2017
AIR BAGS
TAKATA RECALL ON FORD MERCURY MILAN. IN FEBRUARY 2017 AND AGAIN MAY 2017 FORD MOTOR COMPANY WOULD NOT TELL ME WHEN MY CAR WILL BE REPAIRED. FREEDOM FORD IN TAZEWELL, VA SAID THE TAKATA RECALL WAS A NOTICE AND NOT A RECALL. THEY WILL NOT FURNISH A VEHICLE UNTIL OUR CAR IS REPAIRED AND THIS IS OUR ONLY CAR AND WE HAVE TWO YOUNG CHILDREN. THE RECALL SAYS "INJURY OR DEATH COULD RESULT" IT IS IMPOSSIBLE FOR EVERYONE TO RIDE IN THE BACK SEAT. I AM WORRIED SICK FOR OUR SAFETY. FORD MOTOR COMPANY SHOULD BE ASHAMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981600May 1, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN 11 MONTHS SINCE I RECEIVED MY AIRBAG RECALL NOTICE, AND STILL HAVE NOT RECEIVED MY FOLLOW-UP TELLING ME TO BRING IT IN TO BE FIXED. THIS IS AN ABSURDLY LONG TIME FOR SUCH A SIGNIFICANT SAFETY ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981603May 1, 2017
AIR BAGS
TAKATA RECALL -- WE RECEIVED A RECALL NOTICE IN JULY 2016 FOR THE AIRBAG IN OUR CAR. I JUST TALKED TO 2 FORD DEALERSHIPS AND THE FORD MOTOR COMPANY AND NO ONE KNOWS WHEN THIS WILL BE FIXED. THIS SEEMS LIKE AN UNREASONABLE DELAY TO FIX THIS DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981624May 1, 2017
SERVICE BRAKES
OUR 2008 MERCURY MILAN BRAKES ARE "SOFT" AND HARD TO DETERMINE THE ACTUAL STOPPING DISTANCE. THE RESPONSE IS SLOW WHICH REQUIRES PUMPING WHEN TRYING TO ANTICIPATE A STOP. THE FEAR IS NEEDING TO MAKE A SUDDEN STOP WITHOUT WARNING. THIS APPEARS TO BE A SAFETY HAZARD AND RAISE MUCH CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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