Mercury Milan Complaints

2,579 consumer complaints on file.

#11063664January 19, 2018
SERVICE BRAKES
TL-CONTACT OWNS A 2010 MERCURY MILAN ---- RECEIVED RECALL LETTER FROM MERCURY -- BRAKE PEDAL -- ABS PUMP -- BRAKE BOOSTER AND WATER PUMP WAS REPLACED A YEAR AGO AND BRAKE PEDAL NOW GOES TO THE FLOOR AND VEHICLE IS HARD TO STOP WHEN COMING TO A LIGHT OR STOP SIGN. VIN TOOL _ RECALL INCOMPLETE -- 166,000 MILES ON VEHICLE. 1RECALLSASSOCIATED WITH THIS VIN NOV 20,2015 MANUFACTURER RECALL NUMBER15S34 NHTSA RECALL NUMBER15V793 RECALL STATUSRECALL INCOMPLETE SUMMARYAFFECTED VEHICLES MAY DEVELOP A CRACK IN THE FUEL TANK OVER TIME. FORD IS NOT AWARE OF ANY ACCIDENTS, FIRES OR INJURIES ATTRIBUTED TO THIS CONDITION. SAFETY RISKA FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN LEAD TO A FIRE. REMEDY1. DEALERSHIPS WILL ANALYZE DIAGNOSTIC TROUBLE CODES DTCS AND PERFORM A LEAK TEST ON THE CANISTER PURGE VALVE CPV. CPVS WILL BE REPLACED AS NECESSARY. 2. THE FUEL TANK WILL BE INSPECTED FOR CRACKS, AND WILL BE REPLACED AS NECESSARY. 3. THE VEHICLE POWERTRAIN CONTROL MODULES WILL BE REFLASHED WITH NEW SOFTWARE STRATEGY. FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2015. THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS JANUARY 31, 2016. RECALL STATUS RECALL INCOMPLETE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063717January 19, 2018
AIR BAGS
'TAKATA RECALL' RECEIVED LETTER FROM FORD ADVISING NOT TO LET ANYONE SIT IN THE PASSENGER FRONT SEAT. REMEDY PARTS ARE NOT AVAILABILE AT THIS TIME. RECALL 16S26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064029January 19, 2018
AIR BAGS
LETTER FROM THE CONGRESSMAN GOODLATTE ON BEHALF OF CONSTITUENT RE THREE SAFETY RECALL NOTICES #16S26 ON HIS 2006 MERCURY MILAN PREMIER. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063832January 19, 2018
AIR BAGS
I AM REPORTING ON THE TAKATA RECALL AS PER REPORTS IN THE PAPER AND TV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063267January 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED EAU CLAIRE FORD LINCOLN AT (715) 852-1000 (LOCATED AT 2909 LORCH AVE, EAU CLAIRE, WI 54701) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063063January 16, 2018
AIR BAGS
TAKATA RECALL: IN DECEMBER 2017 I RECEIVED A LETTER FROM FORD CONSUMER DIVISION ADVISING ME TO NOT LET ANYONE SIT IN THE PASSENGER SIDE SEAT BECAUSE IN CASE OF AN ACCIDENT IT COULD INJURE OR KILL THEM. BUT NO FIX IS AVAILABLE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063072January 16, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING MY 2010 MERCURY MILAN. I HAD A FLAT TIRE. NOW THE "SERVICE THE ADVANCE TRACK" AND THE "SERVICE THE POWER STEERING" WARNING MESSAGE WILL NOT TURN OFF AND THE CAR NO LONGER HAS POWER STEERING. THIS IS A RECALL ISSUE ON THE 2011 MILAN. THE 2010 HAS THE IDENTICAL PART. WHY IS THE DEFECT A RECALL ON THE 2011 MILAN AND NOT ON THE 2010? IT IS THE SAME DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062690January 14, 2018
STEERING
POWER STEERING HAS COMPLETELY GONE OUT. IT STARTED TO THROW A TROUBLE LIGHT WHEN FIRST STARTED, DEALER SAID TURN THE IGNITION OFF THEN BACK ON AND IT SHOULD GO AWAY. THIS WORKED FOR AWHILE WHEN PROBLEM RANDOMLY SHOWED UP. THEN EVERY TIME CAR WAS STARTED. AFTER A FEW DAYS TURNING OFF THE ENGINE DID NOT FIX PROBLEM AND POWER STEERING IS NO LONGER WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062438January 12, 2018
AIR BAGS
RECEIVED RECALL LETTER 2016 CONTACTED FORD DEALERS, NO PARTS TO REPAIR LETTER SAID SAFE TO DRIVE. CONTACT FORD CUSTOMER SERVICE ASKED THAT THEY FIX IT OR BUY IT BACK. RECEIVED NASTY FEDEX LETTER FROM FORD TO TAKE IT UP WITH AUTO BETTER BUSINESS IF I HAD A PROBLEM. NOW I RECEIVE LETTER FROM FORD DON'T LET ANYONE RIDE IN PASSENGER SEAT. I HAVEN'T DONE THAT SINCE THE FIRST LETTER. THIS IS A SAFETY VIOLATION. WE NEED A CLASS ACTION SUIT AGAINST FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062245January 11, 2018
AIR BAGS
I WANT TO GET THE AIR BAGS REPLACED NOW BUT THE FORD DEALERSHIP IN BELLEVUE, WA THAT I CALLED SAID THEY DO NOT HAVE PARTS TO REPLACE THE AIRBAGS AND DON'T KNOW WHEN THEY CAN REPLACE THE AIRBAGS ... MAYBE AFTER THE 1ST QUARTER OF 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061962January 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERITAGE FORD IN LOVELAND, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061964January 10, 2018
AIR BAGS
I HAVE RECEIVED NOTIFICATION OF THE TAKATA RECALL FROM FORD MOTOR CO. UNFORTUNATELY THE 2007 MERCURY MILAN IS USED TO CARRY CHILDREN IN THE FRONT AND REAR SEATS. HOWEVER, THE RECALL NOTIFICATION STATES EXPLICITLY NOT TO ALLOW PASSENGERS TO USE THE FRONT SEAT. THIS MAKES THE CAR UNUSABLE. FORD NEEDS TO PROVIDE A CAR OR MEANS TO RENT ANOTHER VEHICLE UNTIL THE DEFECTIVE AND UNSAFE AIR BAG HAS BEEN REPAIRED. THERE ARE NO OTHER MEANS OF TRANSPORTATION AVAILABLE AND THIS VEHICLE IS NECESSARY TO TRANSPORT CHILDREN IN AFFECTED SEAT. WHICH FORD MOTOR CO. HAS INSTUCTED NOT TO USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061377January 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD LINCOLN, 3533 N VERMILION ST, DANVILLE, IL 61832) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL LATE SPRING OF 2018. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061462January 9, 2018
SERVICE BRAKES
ON 01/05/18 I HAD TO SLAM ON BRAKES TO AVOID A CAR RUNNING A STOP SIGN ON A CITY STREET. THE BRAKE PEDAL VIBRATED-PULSED AS ABS SYSTEM ACTIVATED. THEN THE PEDAL WENT ALL THE WAY TO THE FLOOR AND BARELY STOPPED BEFORE HITTING THE OTHER CAR. SCARED ME BAD! AFTER, THE BRAKES ARE VERY SOFT AND PEDAL TRAVEL IS DEFINITELY MUCH MORE THAN BEFORE. THIS IS DANGEROUS AND AFTER A QUICK GOOGLE I FIND THIS IS NOT AN UNCOMMON PROBLEM. I HAVE ALSO NOTICED THAT THE COMPLAINTS CONCERNING THE ABS SYSTEM HAVE A WIDE RANGE OF OCCURRENCES THAT SEEMS NOT TO BE ASSOCIATED WITH MILEAGE. I AM THE ORIGINAL OWNER AND MY CAR HAS LESS THAN 42,000 MILES. I'VE SEEN COMPLAINTS OF THIS HAPPENING TO CARS WITH OVER 150,000 MILES. THAT WOULD SEEM TO RULE OUT THE NOTION OF WORN OUT ABS PUMPS. WITH A PART REPLACEMENT COST IN THE $600 RANGE (NOT INCLUDING INSTALLATION) I CAN SEE WHY FORD HESITATES TO ISSUE A RECALL BUT A RECALL IS WHAT SHOULD BE DONE. THIS IS DEFINITELY A SAFETY CONCERN! I URGE YOU TO PLEASE SEE THIS TREND THAT HAS BEEN GOING ON FOR WAY TOO LONG!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061196January 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (ROUSH FORD, 1-(888) 380-0264), (KRIEGER FORD, (614) 888-3320), AND (RECARD FORD, (614) 836-6260) WERE CALLED AND UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061015January 7, 2018
AIR BAGS
TAKATA INFLATORS ITS BEEN 2 YEARS AND KNOW HELP FROM FORD. JUST DON'T LET ANYONE RIDE IN FRONT PASSENGER SEAT IS ALL I'M TOLD. SO, I'M DRIVING HALF A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061045January 7, 2018
AIR BAGS
I HAVE BEEN TRYING TO GET MY DEFECTIVE AIRBAG REPLACED SINCE I RECEIVED NOTICE OF THIS DEFECT WHICH WAS PROBABLY OVER A FEW YEARS AGO. I'VE CALLED MULTIPLE DEALERSHIPS AND EACH TIME I'VE BEEN TOLD THAT THE PARTS ARE ON BACK ORDER. I'VE READ WHAT CAN HAPPEN IF THE AIRBAG DEPLOYS (E.G., SERIOUS INJURY, DEATH) AND I HAVE TO DRIVE THE CAR EVERY DAY TO WORK, ETC. I HAVE TWO SMALL CHILDREN SO EVERYDAY I PUT MY LIFE AND MY CHILDREN'S LIVES IN JEOPARDY. IT'S A TICKING TIME BOMB, BUT IT ISN'T THEIR LIVES WHO ARE AT STAKE SO THEY DON'T CARE. TO SAY IT'S COMPLETELY FRUSTRATING IS AN UNDERSTATEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060898January 6, 2018
SERVICE BRAKES
SPONGY BRAKES AFTER DRIVING OVER ROUGH ROAD. WAS MAKE A RIGHT TURN IN TO GAS STATION WHERE TERRAIN AND ROAD UNEVEN. SCARED ME BECAUSE MY CAR WOULDN'T STOP AS I PUSHED DOWN ON BRAKE. BRAKE WAS PUSHED TO THE GROUND COMPLETELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060673January 5, 2018
AIR BAGS
"TAKATA RECALL" I RECEIVED A NOTICE OF THIS RECALL ON JULY 2016, FORD MOTOR CO. WAS SUPPOSE TO LET ME KNOW WHEN TO COME FOR REPLACEMENT OF AIRBAG, WELL SOMETIME IN NOV. 2017 I RECEIVED A NOTICE FROM T K HOLDINGS INC., WHICH MENTION THE RECALL. I THOUGHT THEY NEVER HAVE CALLED ME ABOUT THE RECALL. NOT LONG AFTER THAT I WAS GETTING MY OIL CHANGED AND ASKED ABOUT THE RECALL, I WAS TOLD "THAT WONT BE NO TIME SOON". THEN NOW IN DEC. 2017 I RECEIVE THIS NOTICE AGAIN ABOUT THE RECALL, WHICH STILL DO NOT HAVE A DATE, BUT STATES'DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT.' I AM UPSET TO SAY THE LEAST, NO ONE TO RIDE IN THE FRONT, THIS MUST BE A JOKE; SINCE THEY HAVE KNOWN ABOUT THIS OVER A YEAR AGO, AND NO SUCH STATEMENT WAS MADE. WHAT CAN I DO? OF COURSE I NEED TO HAVE COMPLETE USE OF MY CAR ;NOT TO USE MY FRONT SEAT IS TO SAY I CANT TAKE MY FAMILY WITH ME ANYWHERE. PLEASE HELP!!!!!!!!!!!!!!! THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060758January 5, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH, THE STEERING FAILED AND WAS DIFFICULT TO MANEUVER. THE SERVICE POWER STEERING NOW AND SERVICE THE ADVANCE TRAC INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 222,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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