Mercury Milan Complaints

2,579 consumer complaints on file.

#11131708September 26, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING FOR MANY MONTHS FOR THIS RECALL TO BE FIXED. HOW MUCH LONGER WILL IT BE? IT IS RIDICULOUS! PLEASE LET ME KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131774September 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMMIT FORD LINCOLN (305 GRANT AVE, AUBURN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131137September 25, 2018
VEHICLE SPEED CONTROL
WHILE DRIVING AT INTERSTATE SPEEDS, THERE IS A SUDDEN DROP IN POWER (LIMP MODE), AFTER RESETTING THE CAR FULL POWER IS RESTORE. ERROR CODE REFERS TO THROTTLE BODY SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131554September 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (LAKES FORD OF MUSKEGON, 2469 E APPLE AVE, MUSKEGON, MI 49442) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131630September 25, 2018
AIR BAGS
TAKATA RECALL-- FAULTY AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130897September 24, 2018
STEERING
MY STEERING ASSIST STOPPED WORKING WHEN I WAS PARKING MY VEHICLE. I'M FORTUNATE THAT NO CARS WERE NEXT TO WHERE I WAS PARKING BECAUSE THE CAR WENT INTO THE NEXT PARKING SPOT WITHOUT MY CONTROL. I SEE THAT 2011 MERCURY MILAN HAVE BEEN RECALLED FOR THIS REASON. I WAS IN MOTION WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130842September 23, 2018
STEERING
SERVICE POWER STEERING NOW MESSAGE CAME UP. ALONG WITH SERVIVE ADVANCETRAC MESSAGE. POWER STEERING IS OUT COMPLETELY BUT THERE IS NO RECALL FOR MY SPECIFIC VIN. WENT OUT WHILE DRIVING AND COULD HAVE CAUSED AN ACCIDENT. FORD NEEDS TO RECOGNIZE THAT THEIR ELECTRIC STEERING ASSIST IS FAULTY. NOT JUST IN SOME VEHICLES BUT ALL WITH THIS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130779September 22, 2018
SERVICE BRAKES
FAULTY ABS PUMP CAUSES LOW BRAKE PEDAL, SOFT BRAKING. I HAVE ALMOST REAR-END VEHICLES DUE TO THE BRAKE PEDAL GOING TO THE FLOOR DURING NORMAL DRIVING. SEEMS TO BE A COMMON FAULT ON THESE FUSIONS/MILANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130352September 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (CORTESE FORD, 2500 W HENRIETTA RD, ROCHESTER, NY, (800) 501-6470) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DECLINED THE CONTACT'S REQUEST FOR A LOANER VEHICLE. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-15803955. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129513September 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (AUTONATION FORD ST PETERSBURG, 2525 34TH ST N, ST PETERSBURG, FL 33713) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129618September 14, 2018
SERVICE BRAKES
BRAKE PEDAL WENT SOFT INCREASING STOPPING DISTANCE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129320September 13, 2018
AIR BAGS
STILL WAITING ON REPLACEMENT PART FOR PASSENGER SIDE AIRBAG INFLATOR. WAS TOLD BY DEALERSHIP THAT REPAIR WOULD BE IN 2ND OR 3RD QUARTER(2018). NOW BEING TOLD PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER 2018. I DO NOT HAVE ANY FAITH THAT THEY WILL BE AVAILABLE. I HAVE BEEN TRYING TO HAVE THIS REPAIR SINCE OCT OF 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129381September 13, 2018
STEERING
MY 2010 MERCURY MILAN POWER STEERING JUST STOPPED. THE VEHICLE WAS STATIONARY. I HAVE RESEARCHED THIS PROBLEM WITH OTHER MILAN'S FOR THE SAME AND THERE ARE MANY COMPLAINTS FOR THIS ISSUE. PEOPLE HAVE RESEARCH THIS AND FOUND THAT THERE POWER STEERING ASSEMBLY IS THE SAM AS THE RECALLS ON THE 2011 AND 2012. I CONTACTED FORD AND THEY COULDN'T GIVE SPECIFIC INFORMATION REGARDING THE RECALL OTHER THAN THE MAY HAVE BEEN ASSEMBLED AT A DIFFERENT PLANT. THEY MAY HAVE BEEN, BUT IT PRETTY OBVIOUS THAT IT IS MORE LIKELY THE POWER STEERING PART IS FAULTY. IT COST AT LEAST A COUPLE THOUSAND OF DOLLAR TO REPAIR WHICH IS A TERRIBLE HARDSHIP BECAUSE MOST PEOPLE HAVE TO HAVE A CAR TO GO TO WORK SO THEY CAN LIVE. I FEEL THAT THIS ISSUE SHOULD BE VIGOROUSLY. BECAUSE FOR FORD JUST IGNORE. IS WRONG. THANK GOODNESS I WAS NOT DRIVING MY CAR OTHERS WERE NOT THAT LUCKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128604September 11, 2018
SERVICE BRAKES
WHEN MY VEHICLE WAS IN MOTION ON A HIGHWAY I APPLIED THE BRAKES TO SLOW DOWN THE ANTI-LOCK BRAKES SYSTEM ENGAGED DUE TO THE ROAD CONDITIONS. THIS CAUSES THE BRAKE PEDAL TO HAVE TO BE DEPRESSED MUCH FURTHER TO STOP THE CAR DUE TO DECREASED BRAKING POWER. THIS CONDITION OF DECREASED BRAKING POWER CAN LAST SEVERAL DAYS OR WEEKS BEFORE RETURNING TO NORMAL UNTIL THE NEXT TIME THERE IS AN ABS DEPLOYMENT AND THEN THE REDUCED BRAKING RETURNS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128672September 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE FUEL INLET AND CHECK ENGINE WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE), WHICH SHE RECEIVED. THE VEHICLE WAS SERVICED BY HOLMAN FORD (3641 NJ-42, TURNERSVILLE, NJ 08012, 888-449-0296), BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NOTHING COULD BE DONE SINCE THE VEHICLE HAD ALREADY BEEN SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128259September 8, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS IN MOTION MERGING ONTO A TWO LANE HIGHWAY. I RAN OVER TWO CONSECUTIVE MANHOLE COVERS WHILE LIGHTLY BRAKING TO SEE IF IT WAS CLEAR. BUT WHEN I WENT TO BRAKE BECAUSE IT WASN'T CLEAR TO MERGE ONTO THE HIGHWAY I HAD BARELY ANY BRAKE! THANKFULLY THE CAR IN FRONT OF ME WAS ABLE TO MERGE OR I WOULD HAVE HIT HIM. AFTER THAT I HAD A VERY SOFT BRAKE PEDAL. LEFT IT IN A PARKING LOT UNTIL AFTER WORK. SO HOURS LATER, THE BRAKES SEEMED FINE. BUT I DIDN'T TRUST IT. HAD IT TOWED AND FORD TOLD ME IT WAS THE ABS HCU AND ECU AND THAT THEY ARE KNOWN FOR THIS PROBLEM. ESPECIALLY AFTER TRAVELING ON A ROUGH ROADWAY. I HAD TO GO BACK TO THE ROAD THE NEXT DAY BECAUSE I COULDN'T REMEMBER IT BEING A ROUGH ROAD. THEN I SAW THE TWO CONSECUTIVE MANHOLE COVERS. I RAN THEM OVER IN MY HUSBANDS TRUCK AND SURE ENOUGH, EVEN HIS TRUCK JOLTED FROM THEM, ENOUGH FOR THE ABS TO ENGAGE. THIS IS A HORRIBLE ISSUE AND I'M AMAZED THAT FORD HAS NOT MADE IT A RECALL YET! WHAT WILL IT TAKE!? THE REPAIR WAS QUITE EXPENSIVE. AND I WAS OUT OF A CAR FOR TWO WHOLE WEEKS! IT TOOK ALMOST A WEEK FOR THE PART TO COME IN. NOT SURE IF THAT WAS THE DEALERS BS OR FORD NOT HAVING THE PARTS READILY AVAILABLE FOR AN ISSUE THEY ALREADY KNOW EXISTS. THIS HAS NOT BEEN MY FIRST FORD PRODUCT BUT IT SURE MAY BE MY LAST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128095September 7, 2018
SERVICE BRAKES
I WAS DRIVING AND DROVE ONTO SOME UNEVEN PAVEMENT. I HIT A BUMP AT 40 MPH. I WAS COMING OFF OF AN INTERSTATE ONTO AN EXIT RAMP AND HAD TO STOP AT A STOP LIGHT. THE PEDAL WENT TO THE FLOORBOARD. I HAD TO PUMP IT UP TO STOP. IT IS STILL A SOFT PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124759September 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A LETTER FROM THE NEW YORK MVA REGARDING THE TAKATA AIR BAG RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DANA FORD LINCOLN (266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314, (718) 983-8700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127954September 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE DEALER (PREMIER FORD OF BAY RIDGE, 612 86TH ST, BROOKLYN, NY 11228, 347-578-7900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND OPENED A CASE FOR THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124628September 5, 2018
VISIBILITY/WIPER
VEHICLE HAS 45,874 MILES ON IT TODAY. SUNROOF IS NOT WORKING SO I HAD LOCAL FORD DEALER CHECK OUT THE PROBLEM. SERVICE TECH REPORTS "FOUND CHUNKS OF BRACKETS LAYING IN THE TRACK ASSEMBLY. REC REPLACING SUNROOF TRACK. TRACK IS NOT SECURED PROPERLY WITH THE GLASS DUE TO THE DAMAGE IN THE TRACK ASSEMBLY. MAY NOT BE SAFE TO DRIVE. THERE IS ALSO THE POSSIBILITY OF TRACK LEAKING WATER." THE PROBLEM OCCURRED DURING NORMAL OPERATION AND IF THERE IS A SAFETY CONCERN AS THE FORD TECHNICIAN STATED, THEN I FEEL FORD SHOULD COVER THE COST OF THE REPAIR. THIS SHOULD NOT HAPPEN, ESPECIALLY ON A VEHICLE WITH SUCH LOW MILEAGE. THE FORD SERVICE ADVISOR QUOTED A REPAIR COST OF $2020.00 AND EVEN HE SAID THE COST IS OUTRAGEOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan