Mercury Milan Complaints

2,579 consumer complaints on file.

#10361209October 19, 2010
STRUCTURE:FRAME AND MEMBERS, SEATS
SUDDENLY, 2 MONTHS AFTER PURCHASING A 2008 MERCURY MILAN PREMIER FROM A LINCOLN MERCURY DEALERSHIP, I NOTICED A SIGNIFICANT AMOUNT OF RUST IN THE SEAT BRACKETS AND POWER SEAT HARDWARE ON BOTH THE DRIVER AND PASSENGER SIDE. THE CAR HAD 6,900 MILES WHEN I BOUGHT IT AS A CPO VEHICLE. I ALSO BOUGHT AN EXTENDED WARRANTY. I TOOK THE CAR TO THE DEALERSHIP ON MONDAY OCTOBER 11, 2010 AND THEY SAID THE RUST WAS NORMAL (I DISAGREE). THE RUST IS NOW SEEPING INTO THE CARPET AS WELL. YESTERDAY, OCTOBER 18, 2010, I TOOK THE VEHICLE TO AN INDEPENDENT CERTIFIED MECHANIC FOR AN OPINION. HE CONCURS THAT IT IS NOT NORMAL AND POSSIBLY A SAFETY HAZARD. THE DEALERSHIP HAS NOT RETURNED MY PHONE CALLS THIS CAR IS PRACTICALLY NEW AND I REFUSE TO BELIEVE THAT AN ACCELERATING AMOUNT OF RUST ON MY VEHICLE IS SAFE, ATTRACTIVE OR NORMAL. THERE IS ALSO AN EXHAUST NOISE (CONFIRMED BY THE DEALERSHIP) BUT THEY SAID FORD WILL NOT FIX IT SINCE IT ISN'T A SAFETY ISSUE. THIS CAR IS PRACTICALLY BRAND NEW. THE CAR BELONGED TO A COUPLE WHO ONLY DROVE IT IN THE SUMMER IN MICHIGAN SINCE THEY STAYED IN FLORIDA IN THE WINTER. IT IS PRISTINE EXCEPT FOR THOSE 2 DANGEROUS PROBLEMS. I FEEL THEY REFUSE TO FIX IT BECAUSE IT IS TIME CONSUMING AND COSTLY. THE DEALERSHIP TRIED TO TELL ME THAT TAKING THE SEAT APART WILL "WEAKEN" IT AND "IT WILL NEVER BE THE SAME". CARS ARE TAKEN APART EVERY DAY AND PEOPLE TOO! THAT'S WHAT DOCTORS AND MECHANICS ARE FOR. PLEASE HELP ME BEFORE THE SEAT SEPARATES FROM THE FRAME AND I HAVE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360700October 15, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PASSENGER INSIDE DOOR HANDLE BROKE AND NEEDED TO BE REPLACED. CD PLAYER BROKE AND I AM THE ONLY ONE WHO USES THE CAR. THE EMISSIONS LIGHT CAME ON AND A FAULTY THERMOSTAT NEEDED TO BE REPLACED....ALL TO THE TUNE OF HUNDREDS OF DOLLARS. I PURCHASED THE EXTRA PROTECTION INSURANCE BUT OF COURSE NONE OF THIS WAS COVERED. NEVER WOULD BUY A MERCURY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360581October 14, 2010
ENGINE AND ENGINE COOLING, AIR BAGS
LESS THAN 30000, MILES AIR CONDITIONING WENT OUT AND WAS CHARGED TO REPAIR IT, AIR BAG SENSOR LIGHT COMES AND GOES BUT NEVER FIXED OR REPAIRED. WAS IN A 30 MILE A HOUR HEAD ACCIDENT, AND AIR BAGS NEVER DEPLOYED......DRIVER WINDOW MOTOR OUT 2 TIMES...BATTERY WENT OUT AFTER 2 YEARS AND WAS CHARGED 140 TO REPLACE A 80 DOLLAR BATTERY.... TRADE IT OFF NOW OR DEAL WITH THESE ISSUES! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10360021October 11, 2010
SEATS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, ELECTRIC
I BROUGHT MY 2008 MERCURY MILAN PREMIER (PURCHASED 7-30-10) AS A CPO VEHICLE, 6,900 MILES, TO METROPOLITAN LINCOLN MERCURY, GARDEN CITY, MI (734-458-1961). I REPORTED THE DRIVER'S SEAT MOUNT WAS COMPLETELY RUSTED OUT AND NEEDED TO BE FIXED (THEY REFUSED, SAYING IT IS NORMAL), THERE IS EXCESSIVE TRAVELING DISTANCE WHEN BRAKING (THEY SAID THE BRAKES WERE "FINE"), THERE IS EXCESSIVE EXHAUST NOISE (A KNOWN PROBLEM THAT THEY SAID THEY DON'T KNOW WHEN THE FIX IS COMING), AND THE TRANSMISSION DOESN'T SHIFT PROPERLY (STAYS IN ONE GEAR TOO LONG/ALSO A KNOWN PROBLEM). FOR KNOWN PROBLEMS, EITHER I HAVE TO PAY FOR IT (THE TRANSMISSION) OR THEY DON'T KNOW AND DON'T CARE ABOUT THE OTHER KNOWN PROBLEM (A RESONATOR FOR THE EXHAUST SYSTEM TO REDUCE EXCESSIVE NOISE). I HAVE NEVER HEARD OF SEAT BRACKETS RUSTING OUT BEING NORMAL. I FEEL IF LEFT UNCHECKED, IT MAY BECOME A SAFETY ISSUE. DESPITE THE FACT I BOUGHT AN EXTENDED WARRANTY, IT APPEARS THEY WANT TO COME AS CLOSE TO $100 AS POSSIBLE (MY DEDUCTIBLE), FIX ONE ITEM, AND THEN GET ME TO COME BACK AGAIN, SO THEY CAN COLLECT MY $100 DEDUCTIBLE AGAIN FOR A PROBLEM THEY DID NOT ADDRESS THE FIRST TIME I COMPLAINED ABOUT IT. THEY SAID THE RUST IS NORMAL ALTHOUGH I HAVE NEVER IN ALL MY LIFE HAD A CAR THAT RUSTED OUT IN THAT AREA AND IT IS ABSOLUTELY NOT NORMAL, A HAZARD AND MUST BE FIXED. OBVIOUSLY, THEY HAVE CHOSEN TO DEAL WITH ISSUES THAT ARE ONLY SIMPLE, WHERE THEY CAN MAKE THE MOST MONEY/DON'T HAVE TO DOLE OUT ANY, AND AVOID ONES WHERE THE OBVIOUS SOLUTION IS TOO COSTLY, MAY COST THEM SOME MONEY, OR ARE TOO COMPLICATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358369September 30, 2010
AIR BAGS:SIDE/WINDOW
MY WIFE HAD A GREEN LIGHT AND PROCEEDED THROUGH AND INTERSECTION. SOMEONE IN RAN A RED LIGHT AND T-BONED HER IN THE DRIVERS DOOR DOING APPROX 40 MPH. NONE OF THE SIDE CURTAIN (OR ANY AIRBAGS) DEPLOYED. MY WIFE SUFFERED HEAD INJURIES AND BRUISING TO HER LEGS AND SHOULDERS. THE VEHICLE WAS ONLY 5 MONTHS OLD AND HAS BEEN TOTALED. IT HAS BEEN A WEEK SINCE THE ACCIDENT AND SHE HAS HAD A HEADACHE AND NECK PAIN SINCE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10358294September 29, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
IN OCT.2009 I PURCHASED A 2010 MERCURY MILAN, VIN [XXX] FROM KEN STOEPEL FORD LINCOLN MERCURY DEALER IN KERRVILLE, TEXAS. I BELIEVE THAT THERE IS A SAFETY ISSUE WITH THE VEHICLE. THE INSTRUMENT PANEL SHOWS BLUE SPEEDOMETER NUMBERS WHICH SHOW UP NICELY WHEN IT IS IN THE GARAGE BUT WHILE DRIVING ON THE HIGHWAY UNDER NORMAL DAYTIME CONDITIONS, THE NUMBERS DO NOT SHOW. I HAVE TALKED WITH A REP AT FORD MOTOR CO. AND HAVE ALSO TAKEN IT TO THE DEALER ON TWO OCCASIONS AND THEY SAY THAT IT CANNOT BE CORRECTED. DRIVING WITHOUT BEING ABLE TO SEE HOW FAST I AM GOING IS A SAFETY HAZARD. THE DEALER'S SERVICE MANAGER ADMITTED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM AND THAT IT ALSO PRESENTS ITSELF ON THE FORD F150 PICKUP TRUCK AND OBVIOUSLY ON THE 2010 FORD FUSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356514September 20, 2010
FUEL SYSTEM, GASOLINE
2010 MERCURY MILAN HYBRID SUFFERED FRONT END DAMAGE DUE TO SURGE ACCELERATION DURING PARKING. NO FLOORMAT PROBLEM INVOLVED. .UNEXPLAINED RAPID MOVEMENT WHILE BRAKES ENGAGED. DAMAGE TO FRONT END SUBSTANTIAL BUT NO ONE HURT. MERCURY DEALER/GEICO IN PROCESS OF REPAIRING. GEICO FEELS RECALL APPLIES TO THIS MODEL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10355919September 16, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH SHE APPLIED THE BRAKES AND THE PEDAL BEGAN TO PULSATE. THE FAILURE BEGAN TO RECUR WHENEVER SHE APPLIED THE BRAKES. SHE EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE PADS WERE EXCESSIVELY AND UNEVENLY WORN. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355789September 15, 2010
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT SHE WAS UNABLE TO LOCK THE DRIVER'S SIDE DOOR WITH THE REMOTE. SHE COULD UNLOCK THE DOOR BUT SHE HAD TO LOCK IT MANUALLY. IN SEPTEMBER 2010, THE PASSENGER SIDE DOOR WOULD NOT LOCK AND THE PASSENGER COULD NOT OPEN THE DOOR USING THE HANDLE TO GET OUT. SHE WAS ABLE TO OPEN IT FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE HANDLES AND DOOR LOCKS NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED TO ASSIST WITH 10% OF THE REPAIR COSTS. THE CURRENT MILEAGE WAS APPROXIMATELY 51,000. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355234September 13, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS HESITATING AND THERE HAVE BEEN KNOCKING NOISES COMING FROM THE ENGINE COMPARTMENT. THE DEALER DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE AND ADVISED THEY COULD NOT ASSIST. THE CONTACT STATED THAT THERE WAS NO WARNING INDICATION OF LOW OIL LEVELS IN THE VEHICLE. THE ENGINE WAS REPLACED AND THE CONTACT WAS ALSO ADVISED THAT THE OIL PRESSURE SENSOR HAD MALFUNCTIONED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,253.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351055August 21, 2010
EXTERIOR LIGHTING
PLASTIC HEADLIGHT LENSES THAT DETERIORATE/CLOUD AND REDUCE LIGHT PASSING THROUGH THE LENS. RESULTING IN REDUCED VISIBILITY DURING NIGHT TIME DRIVING. ARE MANUFACTURERS REQUIRED TO HAVE LIFE OF VEHICLE LENS? WHAT HAPPENED TO GLASS LENSES? NO RECALLS FOR CLOUDED LENSES? VERY COSTLY TO REPLACE OR REPAIR. ARE YOU MISSING SOMETHING RIGHT IN FRONT OF YOUR EYES? I SEE THIS ON MORE CARS THAN I CAN COUNT. MANY MANUFACTURERS, MODELS AND YEARS. CAN YOU HELP MILLIONS OF PRESENT AND FUTURE AUTO OWNERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349933August 17, 2010
LATCHES/LOCKS/LINKAGES
DRIVER DOOR LATCH IS BROKEN. HAVE TO ROLL THE WINDOW DOWN AND OPEN THE DOOR FROM THE OUTSIDE. VERY INCONVENIENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350095August 17, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER IN THIS MODEL IS DIFFICULT TO VIEW, PARTICULARLY IN DAYLIGHT, DUE TO BLUE NUMBERS AGAINST A BLUE BACKGROUND. THIS COULD BE A SAFETY CONCERN FOR TWO REASONS. FIRST, IF A DRIVER CANNOT EASILY SEE THE SPEED HE/SHE IS TRAVELING, IT COULD RESULT IN DRIVING AT EXCESSIVE SPEED AND RESULTING IN A CRASH. SECOND, A DRIVER MAY HAVE TO TAKE HIS/HER EYES OFF THE ROAD FOR TOO LONG TO SEE THE SPEED REGISTERED, RATHER THAN JUST A GLANCE. THIS DISTRACTION COULD ALSO RESULT IN A CRASH. MORE CONTRAST OR BETTER ILLUMINATION OF THE INSTRUMENT CLUSTER COULD ALLEVIATE THIS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345062July 24, 2010
LATCHES/LOCKS/LINKAGES
DEFECTIVE LATCH DOOR ON MERCURY MILAN 2006 . 26,000 MILES. FRONT PASSENGER DOOR OPENED BY ITSELF WHILE DRIVING IN A SHOPPING CENTER ALTHOUGH ELECTRONICALLY LATCHED .WE TAPED THE DOOR TO THE FRAME OF THE VEHICLE AND DROVE TO A DEALER . THIS CAR IS DRIVEN BY ONE PERSON "SOLO" VERY RARELY THE PASSENGER SIDE IS USED. UPON DRIVING TO THE NEAREST DEALER I T WAS FOUND THE LATCH WAS BROKEN , AND APPARENTLY THE REPLACEMENT PARTS WERE RED FLAGGED. I T MEANS THAT THE NEWER PART THAT ARRIVED TWO WEEKS LATER WAS REDESIGNED FOR THIS MODEL CAR AND THE OLDER PART WERE NO LONGER IN USE.. I DO BELIEVE THAT WOULD BE EXTREMELY DANGEROUS THAT A DOOR TO OPEN WHILE DRIVING ON A HIGHWAY INVOLVING A PASSENGER AND ALSO INVOLVING OTHER VEHICLES IN PARALLEL LANES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336125June 14, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE PASSENGER SIDE FRONT DOOR FLEW OPEN WHILE DRIVING. THE DOOR WAS IN LOCKED POSITION AND OPENED WHILE GOING AROUND A CURVE IN THE ROAD. PASSENGER WAS WEARING SEATBELT SO NO INJURY OCCURRED. ATTEMPTS WERE MADE TO CLOSE DOOR, HOWEVER IT OPENED UNDER SLIGHTEST OF PRESSURE, EVEN WHEN LOCKED. DOOR WAS TIED CLOSED WITH ROPE AND TAKEN TO DEALERSHIP FOR REPAIR. THE LATCH ASSEMBLY ON THE DOOR WAS FOUND TO BE BROKEN AND REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335336June 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, STRUCTURE, EQUIPMENT
I HAVE A 2010 MERCURY MILAN THIS CAR HAS BEEN IN THE SHOP MANY TIMES THE TRANSMISSION WAS SLIPPING IT HAS LEFT ME IN THE MIDDLE OF AN INTERSECTION AND THE LAST STRAW WAS 3 WEEKS AGO WHEN THE TRANSMISSION KICKED IN WHEN I WAS TURNING IT POPPED MY NECK AND I HIT A CURB. I DO NOT FEEL SAFE IN THE CAR. ONE TIME THE GAS PEDAL STUCK AND I HAD TO REACH DOWN AND PULL OUT MY FLOOR MAT. ALSO TRIM PARTS JUST FALL OFF OF THIS THING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10334203June 2, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING IN REVERSE, THE ACCELERATOR PEDAL STUCK AND THE VEHICLE BEGAN TO SURGE BACKWARDS UNTIL IT ROLLED OVER A CURB RESULTING IN A CRASH. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO CHANCE THE VEHICLE COULD HAVE SURGED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING IN REVERSE; THE FAILURE RESULTED IN ANOTHER CRASH. ANOTHER POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE CURRENT MILEAGE WAS APPROXIMATELY 3,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10334240June 2, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNED A 2007 MERCURY MILAN. ON OCTOBER 13, 2007, WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE ALTHOUGH THE CONTACTS FOOT WAS ON THE BRAKE PEDAL. THE VEHICLE CONTINUED TO ACCELERATE OVER THE MEDIAN CRASHING INTO ANOTHER VEHICLE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL AGAINST THE MEDIAN, THE VEHICLE CAME TO A STOP. THE PASSENGERS NECK WAS BROKEN. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 8,000. UPDATED 5/15/13 *CN UPDATED 05/20/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10334228June 2, 2010
TIRES
TIRE VALVES FAILED ON MY 2007 MERCURY MILAN. HAD TO REPLACE 2 TIRES AND AVOIDED FURTHER TIRE DAMAGE WHEN I HAD REMAINING TIRE VALVES REPLACED DUE TO UNDER-INFLATED TIRES. SOMEONE AT FORD IS AWARE OF THIS SITUATION BUT APPARENTLY NOT THEIR CUSTOMER SERVICE OR DEALERS. I BELIEVE THE NHTSA HAS BEE AWARE OF THIS SINCE 2008. YOU MIGHT WANT TO FOLLOW UP BEFORE WE HAVE ANOTHER EXPLORER/FIRESTONE TYPE CRISIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334107June 1, 2010
TIRES:VALVE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED HE NOTICED THE REAR PASSENGER TIRE WAS FLAT AND UPON FURTHER INSPECTION, FOUND THAT THE VALVE STEM WAS CRACKED. THE VALVE STEMS ON EACH TIRE WERE CRACKED AND THE VEHICLE WAS TAKEN TO A LOCAL TIRE FACILITY WHERE THE VALVE STEMS WERE REPLACED ACCORDINGLY. THE FAILURE WAS 35,801 AND THE CURRENT MILEAGE IS 65,000 UPDATED 08/11/10. *LJ UPDATED 08/17/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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