Mercury Milan Complaints

2,579 consumer complaints on file.

#10532522July 26, 2013
UNKNOWN OR OTHER
I WAS DRIVING ALONG ON THE HIGHWAY AND I FELT MY CAR STALL A LITTLE, THEN MY SPEED STARTED SLOWING DOWN AUTOMATICALLY. THE WRENCH SYMBOL CAME ON THE DASHBOARD SO I PULLED OVER AND THE CAR SHUT OFF. I WAS ABLE TO START THE CAR AND I STARTED DRIVING AGAIN BUT MY CAR WOULDN'T LET ME GO OVER 40 MILES AN HOUR SO I PULLED OVER AGAIN. I WAS ONLY 5 MILES FROM HOME SO I WAS ABLE TO DRIVE MY CAR HOME. WE TOOK IT TO A FORD DEALERSHIP AND THEY RAN TESTS ON IT AND I WAS TOLD THE THROTTLE BODY NEEDED REPLACED. THEY SAID IT WAS COVERED UNDER MY WARRANTY HOWEVER THEY DIDN'T KNOW WHEN THEY COULD GET THE PART FOR ME BECAUSE IT WAS OUT OF STOCK. I DID MY OWN RESEARCH AND FOUND THAT THERE IS A POSSIBLE RECALL ON THE THROTTLE BODY FOR MY TYPE OF CAR. WAITING TO GET MY CAR FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532040July 26, 2013
VEHICLE SPEED CONTROL
I LOST ABILITY TO ACCELERATE AT A NORMAL RATE LEAVING ME AT RISK IN INTERSECTIONS AND AT RISK OF BEING REARENDED. NO ACCIDENT HAPPENED BUT ONE COULD HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531725July 25, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN I PRESS THE ACCELERATOR THE CAR STALLS OUT, OR GOES "LIMP". THIS HAS HAPPENED SEVERAL TIMES. WHEN I TURN THE CAR OFF AND RESTART IT THE CAR RUNS FINE FOR A MINUTE. TOOK IT TO FORD THEY SAID IT WAS THE THROTTLE BODY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531742July 25, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING 65 MPH ON HIGHWAY AND CAR LOST ALL POWER AND YELLOW WRENCH LIGHT ILLUMINATED ON DASH. WITH CAR IN LIMP MODE PULLED OVER TO SERVICE LANE. CAR TOWED TO LOCAL FORD DEALER. DEALER REPLACED DEFECTIVE BATTERY BUT FOUND NO CODES STORED IN COMPUTER. DEALER TEST DROVE VEHICLE AND REPORTED NO PROBLEM. THREE DAYS LATER SAME INCIDENT (LOSS OF POWER AND WRENCH LIGHT). SHUT VEHICLE OFF AND RESTARTED IT AND ENGINE HAD NORMAL POWER L WITH WRENCH LIGHT EXTINGUISHED. DROVE VEHICLE TO LOCAL FORD DEALER AND LEFT IT THERE FOR MORE DIAGNOSTICS AND REPAIR. VERY DANGEROUS CONDITION AND FEELING FOR ALL ENGINE POWER TO BE GONE UNEXPECTEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532510July 25, 2013
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
CAR DIED MULTIPLE TIMES ON HIGHWAY.I PULLED OVER EACH TIME, TURNED OFF KEY, AND RESTARTED THE CAR AND PROCEEDED. DEALER SAID IT WAS A FUEL PUMP. REPLACED FUEL PUMP. CAR STILL DIES. O'REILLY'S SAYS IT IS THE THROTTLE BODY. I AM HAVING TROUBLE FINDING THE PART. CAR IS NOT SAFE AND I NEED IT FIXED OR REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531846July 25, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY STUCK OPEN AND VEHICLE WENT INTO "LIMP MODE". I WAS FORCED TO COAST TO THE SIDE OF THE ROAD, AND SHUT OFF THE VEHICLE. AFTER A FEW SECONDS, I RESTARTED THE VEHICLE, AND WITHIN FIVE MINUTES, THE SAME THING HAPPENED. I HAVE HAD THE CAR PARKED EVER SINCE BECAUSE I FEEL THAT THIS IS UNSAFE, AS WHEN THIS OCCURS, I HAVE NO ABILITY TO ACCELERATE, I JUST HAVE TO HOPE THAT THE CARS BEHIND ME ARE PAYING ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531576July 24, 2013
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON A BUSY CITY STREET MY CAR SUDDENLY LOST ENGINE POWER CAUSING THE VEHICLE TO SLOW RAPIDLY. THE MOTORCYCLIST FOLLOWING BEHIND MY CAR NARROWLY MISSED HITTING THE REAR OF THE CAR AND THE VEHICLE BEHIND THE MOTORCYCLIST SWERVED INTO ONCOMING TRAFFIC TO AVOID THE MOTORCYCLE AND MY CAR CAUSING VEHICLES IN THE ONCOMING TRAFFIC LANE TO ALSO SWERVE TO AVOID AN ACCIDENT. THE 2010 MILAN CONTINUED TO HAVE THE LOSS OF ENGINE POWER OVER THE NEXT TWO DAYS AND WHEN TAKEN TO THE DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A DEFECTIVE THROTTLE BODY. THE LOSS OF ENGINE POWER AND THE SUDDEN DECELERATION CAUSED BY THE DEFECTIVE THROTTLE BODY POSES A SIGNIFICANT THREAT TO THE SAFETY OF THE VEHICLE AND TO OTHER MOTORISTS. FORD IS AWARE OF THE ISSUE AND NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE IS INJURED OR SUFFERS A LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531648July 24, 2013
POWER TRAIN
AFTER COMING ONLINE AND ONE SEARCH LED ME HERE AND I SAW THE EXACT SAME PROBLEM FROM SO MANY OTHER MILAN OWNERS, I WAS ALARMED. I BOUGHT IT COUPLE MONTHS AGO, LESS THAN 30K MILES... I'M DRIVING AND ACCELERATING STOPPED WORKING, MY CAR SLOWED DOWN, I CLICKED THE HAZARDS ON REAL QUICK AND DRIFTED AS FAR OVER AS I COULD. POLICE HAD TO PUT FLARES OUT UNTIL TOW TRUCK CAME. TOW TRUCK GOT THERE AND AFTER WE MADE IT TO FORD-MERCURY, THE CAR STARTED AND "ACTED" JUST FINE. THE TOW DRIVER SUGGESTED IT HAD BEEN BAD GAS AND MAY NEED INJECTION CLEANER. I DECIDED TO DRIVE IT HOME AFTER ADDING HI-TEST GAS AND INJ CLEANER, AND IT WAS ALL GOOD. UNTIL TODAY.(3 DAYS LATER). I STOPPED AT A TRAFFIC LIGHT AND CAR IDLED DOWN TIL IT CUT OFF. THE MPG LED MONITOR STARTED DROPPING (JUST LIKE IT DID FIRST TIME) IT WENT FROM GETTING 15 MPG TO 5 MPG IN THE MATTER OF 2 MINUTES WHILE JUST IDLING. AS IF THE GAS WAS DUMPING THRU LINES. ALSO THE IDLE BECAME SO ERRATIC IT WOULD GO UP THEN DROP DOWN, I MADE IT WHERE I NEEDED BUT LEFT THE CAR, AND TOOK SPOUSES CAR. I TOOK A VIDEO OF THE DASH THE FIRST TIME IT HAPPENED IT SHOWS ORANGE WRENCH LIGHT CAME ON, THE MPG DROPPED FROM 13MPG TO 2.2MPG AND THE IDLE RPM WOULD GO UP AND DOWN, NO MATTER WHETHER YOU PUSHED GAS OR NOT. GAS PEDAL STILL FELT NORMAL UNDER FOOT, SO NOT THE PEDAL. CAR STILL RAN, JUST WOULDN'T GO ANYWHERE, (HAD DOG AND NEEDED AC UNTIL TOW CAME) I HOPE THERE'S A FIX FOR THIS. FROM WHAT I'M SEEING, EVEN THE DEALER MECHANICS CAN'T DIAGNOSE THE ISSUE. WILL BE CHECKING HERE TO SEE IF ANY NEW HELP OR ADVICE IS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526301July 23, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
MULTIPLE TIMES & VARIATIONS, BUT ALWAYS W/THE SAME RESULT. AT ANY GIVEN MOMENT, WRENCH LIGHT WOULD COME ON & VEHICLE WOULD LOSE ALL ACCELERATION ABILITY WHILE IT SURGED/IDLED VERY ROUGHLY. EACH TIME, I PULLED VEHICLE OFF ROAD TO THE BEST OF MY ABILITY, PUT IT IN PARK (WOULD THEN IDLE ROUGH, BUT SURGE LESS). TURNED VEHICLE OFF, WAITED 5-10MIN, RESTARTED & VEHICLE WOULD FUNCTION CLOSE TO NORMALLY (MINIMAL SMALL SURGES WHILE DRIVING). WHILE VEH WAS MALFUNCTIONING, I COULD HOLD GASOLINE PEDAL TO THE FLOOR W/NO RESPONSE. COULD NOT MANUALLY SHIFT (I HAVE AN AUTOMATIC SHIFTABLE) PAST 2ND GEAR & VEH WOULD NOT PROGRESS FORWARD - EXCEPT IF THE ENGINE SURGED. THIS PROBLEM HAPPENED MORE, WITH LESS TIME BETWEEN FAILINGS AS THE DAY PROGRESSED UNTIL I COULD FINALLY GET TO A POPULATED AREA/SMALL TOWN. IT IS ALSO WORTH MENTIONING, BOTH MECHANICS THAT CHECKED MY VEHICLE FOR ME COULD NOT FIND ANY "HISTORY" IN MY CODES. HOWEVER, THE FIRST FORD DEALERSHIP WAS ABLE TO DO A SPECIAL CHECK THAT FOUND A "THROTTLE BODY FAILURE". THEY CLEANED THE THROTTLE BODY (PARTS ARE BACK ORDERED TILL 9/24/13) & SENT ME ON MY WAY HOPING THAT WOULD FIX THE PROBLEM. IT DID NOT, SO I STOPPED AT THE VERY NEXT TOWN AFTER IT HAPPENED AGAIN & LEFT MY MERCURY MILAN WITH A FORD DEALERSHIP. EACH TIME THIS HAPPENED IT WAS REALLY QUITE SCARY AS TRAFFIC AROUND ME HAD NO IDEA I WAS ABOUT TO HAVE CATASTROPHIC FAILURE. THANKFULLY ALL DRIVERS INVOLVED WERE QUICK ENOUGH TO AVOID REAR ENDING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531473July 23, 2013
POWER TRAIN
2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JOLTED HARD AND LOST POWER. THE WRENCH AND ENGINE LIGHT ILLUMINATED. THE CONSUMER STOPPED THE VEHICLE IN THE MIDDLE OF TRAFFIC AND PUT IT IN PARK, THEN RE-STARTED IT. WHEN SHE RE-STARTED THE VEHICLE, SHE DROVE A FEW FEET AND THE RPM'S WENT TO 5,500 AND THE VEHICLE JERKED FOR MILES, UNTIL SHE WAS ABLE TO PULL OVER TO A SAFE PLACE. THE CONSUMER STATED SHE EXPERIENCED THE FAILURE THREE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526394July 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WORK FOR THE DRUG ENFORCEMENT ADMINISTRATION AND MY OFFICIAL GOVERNMENT VEHICLE A 2010 FORD MERCURY MILAN STALLED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 TO 65 PER HOUR. THE CAR STALLED AND I HAD TO PULL OVER. I TOOK THE VEHICLE TO THE MECHANIC AND WAS ADVISED THAT THERE IS A PROBLEM WITH THE THROTTLE BODY WHICH CAUSES THE VEHICLE TO STALL. THE PART IS ON BACK ORDER WITH FORD AND A INTERNET SEARCH FOR THIS PROBLEM IS PRETTY WIDE SPREAD. THE STALLING OF A VEHICLE TRAVELING ON THE HIGHWAY IS A SERIOUS HAZARD TO THE PUBLIC. I DON'T KNOW IF THIS PROBLEM HAS BEEN ADDRESSED WITH THE FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525894July 20, 2013
VEHICLE SPEED CONTROL, STEERING, POWER TRAIN
WHILE DRIVING ON EXPRESSWAY THE THROTTLE STARTED DROPPING DOWN TO IDLE SPEED AND THE ACCELERATOR STOPPED WORKING AND THE POWER STEERING WAS GONE ONLY MANUAL STEERING LEFT. THE VEHICLE LOST POWER AND STARTED COASTING. PULLED OVER AND STOPPED SHUT OFF THE ENGINE RESTARTED AND THE CAR STARTED UP AND RAN NORMALLY FOR 10 MILES THAN IT DID IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525729July 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING DOWN HIGHWAY CAR WENT INTO LIMP MODE. HAD TO PULL OVER RESTART CAR. WAS GOOD FOR A WHILE NOW ITS DOING IT 2-3 TIMES JUST DRIVING A COUPLE MILES. IF CAR IS LEFT IDLING SOMETIMES IT JUST DIES ON ITS OWN. TROUBLE CODE P2111 COMES UP. WANTED TO CHANGE THE THROTTLE BODY BUT THEY ARE ON NATIONAL BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525824July 19, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,400 AND THE CURRENT MILEAGE WAS. 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525844July 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
THE FIRST INCIDENT OCCURRED WHILE TRAVELING ON A HIGHWAY GOING ALMOST 60 MPH WHEN THE CRUISE CONTROL STOPPED AND THE CAR SLOWED AND WHEN YOU PUSHED THE GAS PETAL IT DID NOTHING. WE SLOWED AND TRIED TO PULL TO THE SIDE OF THE ROAD, AS THE CAR WAS ALMOST TO A STOP IT STARTED JERKING AND SPUTTERING ALMOST DYING. WE PUT IT IN PARK AND TURNED THE ENGINE OFF. WE TURNED THE ENGINE BACK ON AND IT STARTED JUST FINE THEN THIS SAME THING CONTINUED TO HAPPEN EVERY FEW MILES. CHECK ENGINE LIGHT WAS ON SO WE TOOK IT IN TO HAVE A COMPUTER HOOKED UP TO SEE WHAT WAS WRONG BUT THE CHECK ENGINE LIGHT HAD TURNED OFF SO THEY WERE UNSURE. THE PROBLEM SEEMED TO JUST GO AWAY FOR ABOUT A WEEK AND THEN IT HAPPENED AGAIN AND WE GOT IT IN AND HOOKED UP TO A COMPUTER AND GOT THE CODES WHICH WE WERE INFORMED MEANT WE NEEDED THE THROTTLE BODY REPLACED AND IT WAS A COMMON PROBLEM WITH THESE CARS AND TO CONTACT A FORD DEALER. SINCE THIS LAST INCIDENT IT HAS HAPPENED MULTIPLE TIMES CAUSING US TO NOT BE ABLE TO DRIVE THE CAR EVEN A FEW BLOCKS WITHOUT IT HAPPENING 3-4 TIMES. WE ARE NOW WITHOUT A VEHICLE AS IT IS NOT ONLY UNSAFE TO DRIVE BUT VERY INCONVENIENT TO HAVE TO STOP AND GO A MILLION TIMES TO MAKE A SHORT DRIVE. THIS IS RIDICULOUS AND FROM ALL I HAVE RESEARCHED IT A HUGE PROBLEM FOR MANY OWNERS OF THESE AND SIMILAR CARS! THIS IS DANGEROUS AND SHOULD BE RECALLED AND THOSE WITH ISSUES SHOULD NOT BE RESPONSIBLE FOR MAKING THESE REPAIRS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525526July 18, 2013
VEHICLE SPEED CONTROL
DRIVING ON THE INTERSTATE AT ABOUT 70 MPH, THE ENGINE LOST POWER AND WOULD NOT ACCELERATE. THE WRENCH LIGHT CAME ON. I WAS ABLE TO PULL OVER ON THE SHOULDER, ALTHOUGH THERE WERE A COUPLE CLOSE CALLS SINCE IT WAS RUSH HOUR. THE ENGINE STUTTERED SOME BUT DID NOT DIE, EVEN THOUGH I COULD NOT ACCELERATE OR GO FASTER THAN 3MPH OR SO. I TURNED THE CAR OFF, WAITED ABOUT 20 SECONDS, THEN TURNED IT BACK ON. WHEN TURNING IT BACK ON, IT TOOK LONGER THAN USUAL TO TURN OVER, BUT STARTED, AND THE WRENCH LIGHT DID NOT COME BACK ON. I CONTINUED MY DRIVE HOME LIKE NORMAL AND THERE WERE NO PROBLEMS. I WENT OUT THE SAME EVENING ON A 15 MINUTE DRIVE, AND THE SAME INCIDENT HAPPENED TWICE. ONCE WHEN STOPPED AT A STOPLIGHT, ONCE GOING 30MPH. AFTER I MADE IT TO MY DESTINATION, AND TRIED GOING HOME ABOUT 1.5 HOURS LATER, ON THE SAME 15 MINUTE DRIVE, I HAD NO PROBLEMS. I'M TOLD ITS THROTTLE BODY ISSUE, WHICH IS VERY COMMON IN 2010 MERCURY MILANS. IT IS VERY DANGEROUS TO LOSE POWER, ESPECIALLY WHEN IT SEEMS TO HAPPEN AT RANDOM TIMES. I HOPE THERE IS A RECALL SOON SO I CAN GET MY MONEY BACK ON REPAIRS SINCE THIS IS OBVIOUSLY A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525543July 18, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
ON TWO OCCASIONS ON THE SAME DAY (7/17/13), ONCE AT LOW SPEED (LESS THAN 15 MPH) AFTER TURNING INTO A PARKING LOT AND LATER THE SAME DAY AT 65 MPH ON THE HIGHWAY, MY 2011 MERCURY MILAN WENT INTO "LIMP" MODE WITH THE WRENCH LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CAR LOST ADEQUATE POWER OTHER THAN TO ESSENTIALLY COAST TO REST. ONCE AT REST, IT WOULD NOT MOVE AND THE ENGINE BEGAN TO SHAKE VIOLENTLY WHILE IDLING. UPON RESTARTING THE CAR, THE WRENCH LIGHT WENT OFF ONLY TO COME BACK ON AGAIN AFTER ATTEMPTING TO MOVE THE CAR. AT THIS POINT, I HAD IT TOWED TO THE NEAREST FORD DEALER'S SERVICE DEPT. BUT THEY WERE UNABLE TO REPLICATE THE ISSUE OR DEFINITIVELY DIAGNOSE THE PROBLEM BUT "SUSPECTED" IT MIGHT BE DUE TO THROTTLE BODY ISSUES (WHICH AS I UNDERSTAND IS CURRENTLY UNDER INVESTIGATION AS NOTED BELOW): INVESTIGATION SUBJECT : ELECTRONIC THROTTLE BODY MALFUNCTION DATE INVESTIGATION OPENED: FEB 21, 2013 DATE INVESTIGATION CLOSED: OPEN NHTSA ACTION NUMBER: PE13003 COMPONENT(S): ENGINE AS THE LOCAL FORD SERVICE DEPARTMENT WAS UNABLE TO DEFINITIVELY DIAGNOSE OR REPLICATE THE ISSUE DURING IN-SHOP TESTING OR WHILE ROAD TEST DRIVING IT THEMSELVES FOR 9 MILES, THEY RETURNED THE CAR TO ME. WHILE I WAS DRIVING HOME FROM THE DEALERSHIP, THE ISSUE OCCURRED AGAIN (LESS THAN 9 MILES AWAY).....THIS TIME AT FULL HIGHWAY SPEED (APPROX 65 MPH). ONCE AGAIN, THE CAR WENT INTO "LIMP MODE" WITH THE WRENCH LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. UPON RE-STARTING THE CAR, I WAS ABLE TO DRIVE THE REST OF THE WAY HOME WITHOUT ANY ADDITIONAL ISSUES. WHILE IT HAS NOT HAPPENED AGAIN YET (I'VE ONLY DRIVEN TO WORK THE FOLLOWING DAY SINCE ALL THIS OCCURRED), THIS ISSUE IS MOST CERTAINLY AN UNPREDICTABLE, SERIOUS DANGER TO MYSELF AS WELL AS OTHER MOTORISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524955July 15, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY WHEN I WAS NO LONGER ABLE ACCELERATE IN MY 2010 MERCURY MILAN. THE CAR BEGAN TO JERK AND THE THROTTLE CONTROL/TRANSMISSION LIGHT CAME ON. I TURNED CAR OFF AND ON AND THEN COULD DRIVE A FEW MORE MILES WHEN IT REPEATED THE SCENARIO ABOVE. I WAS ABLE TO DRIVE IT TO DEALERSHIP. IT DID THAT A TOTAL OF 6 TIMES ON THE WAY TO DEALERSHIP AND EVENTUALLY BOTH THE THROTTLE CONTROL & THE SERVICE ENGINE SOON LIGHT WAS ON. DEALERSHIP FIXED MY CAR, REPLACING THE THROTTLE BODY BUT CHARGED ME SAYING THE PROBLEM WAS NOT UNDER ANY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524941July 15, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE RESUMED NORMALLY UPON RESTARTING. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE ELECTRONIC THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 8/19/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525022July 15, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
PULLING ON TO A BUSY STREET THE VEHICLE LOST ALL POWER. WE WERE NEARLY REAR ENDED AND HAD TO DEAL WITH AN AGITATED DRIVER. THE VEHICLE WOULD IDLE BUT HAD NO POWER. THIS ALLOWED US TO MOVE TO THE SIDE OF THE ROAD. AFTER A PERIOD OF THE TIME THE VEHICLE WAS RESTARTED AND PERFORMED NORMALLY. ALTHOUGH THIS PROBLEM HAPPENED REPEATEDLY BEFORE WE MADE IT HOME. AUTOSERV, 40 E MAIN ST., TILTON NH CONFIRMED THAT IS WAS A DEFECTIVE THROTTLE BODY. CONTACT WITH THE FORD REGIONAL REP. SHOWED THAT OF THE 3 YEAR / 30,000 MILE BUMPER TO BUMPER THIS VEHICLE HAD 22,000 MILES AND 3 YEARS AND 2 WEEKS. THUS THERE WAS NO FORD RESTITUTION. PERSONALLY, WITH MY EXPERIENCE ABOVE, I BELIEVE THIS IS A VERY SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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