Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10650108October 26, 2014
ELECTRICAL SYSTEM
FIRST STARTED WITH A SUDDENLY A DEAD BATTERY. REPLACED THE BATTERY AND 3 MONTHS LATER HAPPENED AGAIN. SLOWLY DEAD BATTERY EVERY 1-3 MONTHS. REPLACED 4 BATTERIES. WAS DIAGNOSED WITH A BAD ALTERNATOR. ALTERNATOR REPLACED. THREE DAYS LATER DEAD BATTERY. ANOTHER ALTERNATOR INSTALLED AND AGAIN, TWO DAYS LATER DEAD BATTERY. FORD REFUSED TO HELP EVEN AFTER GIVING ME A CASE NUMBER. SAID BECAUSE I'VE NEVER HAD VEHICLE SERVICED AT A DEALERSHIP THEY COULDN'T DO ANYTHING BECAUSE THEY SUPPORT THEIR DEALERS. ALSO, FORD CUSTOMER SERVICE FAILED TO TELL ME THE PCM WAS STILL UNDER WARRANTY. TOOK THE CAR TO FORD DEALERSHIP IN DOVER, DE. DIAGNOSED WITH A BAD PCM. PCM INSTALLED BY DEALERSHIP AND TOLD THAT SHOULD FIX THE PROBLEM. DROVE THE VEHICLE HOME AND TRIED RESTARTING. BATTERY DEAD AGAIN. BATTERY REPLACED PER RECOMMENDATIONS BY DEALERSHIP. DROVE THE NEXT DAY, BUT BY THE END OF THE DAY BATTERY DEAD AGAIN. HAD TO BUY A REMOTE BATTERY PACK TO START THE CAR WHEN THE BATTERY IS DEAD. HAVE BEEN STRANDED 10 TIMES AND HAD TO JUMP START TO GET HOME. FORD DEALERSHIP TOLD ME TO REPLACE THE ALTERNATOR WITH A GENUINE FORD ALTERNATOR ANT THAT SHOULD FIX THE PROBLEM. PURCHASED THE ALTERNATOR AND HAD IT INSTALLED. HIGHEST VOLTAGE, EVEN WITH ACCESSORIES TURNED ON, WAS 12.8 VOLTS AND WOULDN'T GO ANY HIGHER. I AM RETURNING BACK TO FORD DEALERSHIP ON TUESDAY, 10/28/14 TO SEE IF THEY WILL CONTACT FORD ENGINEERS FOR SOLUTION. SO FAR, 6 BATTERIES, 2 ALTERNATORS, NEW PCM AND BATTERY IS STILL NOT BEING CHARGED. RUNNING OUT OF PATIENCE AND MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649947October 25, 2014
AIR BAGS
ON FRIDAY, DEC 13TH, I WAS DRIVING HOME IN CRUISE CONTROL AT 60 MPH. MY BLOOD PRESSURE DROPPED SUDDENLY AND I PASSED OUT AT THE WHEEL. I WOKE UP JUST IN TIME TO CRASH, NO TIME TO REACT. I IMPACTED, HEAD ON, A CREEK BANK AFTER JUMPING OVER THE CREEK. MY AIRBAGS DID NOT INFLATE AND I IMPACTED THE STEERING WHEEL SO HARD I BROKE THE STEERING COLUMN OFF THE DASHBOARD. 3 DAYS IN THE HOSPITAL WITH A COMPRESSED CHEST, IMPAIRED BREATHING, AND MASSIVE BRUISES. I HAD A COLD AT THE TIME AND IT MADE RECOVERY SLOWER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10643489October 9, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CAR FELT LIKE IT WAS RUNNING OUT OF GAS. WE PULLED OFF THE STREET AND SHUT IT DOWN AND WAITED,WE HAD PLENTY OF GAS. WE STARTED IT BACK UP AND IT SEEMED OK, THE ENGINE AND POWER TRAIN LIGHTS REMAINED ON. SINCE I HAD TAKEN IT IN FOR THE RECALL ALREADY AND WE WERE CLOSE TO SOUTHGATE FORD WE PULLED INTO THE SERVICE AREA I SPOKE TO THE SERVICE PERSON AND WAS TOLD IT WOULD COST 600.00 TO FIX. I MENTIONED THE RECALL, HE SAID THAT WAS JUST FOR THE SOFTWARE WE THEN LEFT AN WENT TO AUTO ZONE WHERE THEY PUT THEIR DIAGNOSTIC TOOL ON THE CAR AND THE PRINT OUT READ THERE WAS A PROBLEM WITH THE THROTTLE BODY. FORD DEALERS REFUSE TO REPLACE THE THROTTLE BODY UNDER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643357October 8, 2014
STEERING:COLUMN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. IT TOOK SEVERAL ATTEMPTS FOR THE CONTACT TO START THE VEHICLE. THE DEALER STATED THAT THE HOUSING PIECE FOR THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640939October 2, 2014
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
COMING TO A STOP AT A RED STOP LIGHT AND THEN TRYING TO ACCELERATE FROM RED TO GREEN LIGHT AT AN INTERSECTION MY VEHICLE WENT INTO LIMP MODE, IT LOST POWER. IT WOULD NOT ACCELERATE PASS 10MPH. AN ENGINE LIGHT CAME ON AS A ORANGE WRENCH LIGHT. I DROVE AS I COULD AND MADE TO AUTO ZONE. THEY PLUG IN THE HAND HELD CAR COMPUTER AND IT GAVE THE CODE P2119. WHICH STANDS FOR THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639775September 29, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE SUDDENLY STALLED WHEN I WAS DRIVING AND NO MATTER HOW MUCH I TRIED TO PRESS ON THE GAS...IT WOULD NOT MOVE SAFELY. I WAS VERY LUCKY BECAUSE THIS WAS AT A TRAFFIC INTERSECTION ON BEECHMONT AND EIGHT MILE. I PROCEEDED TO DRIVE IT TO THE ENTERPRISE PARKING LOT ALBEIT IT WAS EXTREMELY SLOW AND I HAD CARS HONKING AT ME BECAUSE OF THE LIGHTS ON THE INTERSECTION. THE MECHANIC REPAIR SHOP SAYS IT'S THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628781August 27, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THIS VEHICLE WAS PURCHASED USED FROM A LINCOLN MERCURY DEALER IN EARLY JULY, 2014. MILEAGE WAS APPROXIMATELY 63,500 MILES. AT THE TIME THE AIR CONDITIONING WORKED FINE. EARLY IN AUGUST WE NOTICED THE AIR CONDITIONING WAS NO LONGER COOLING THE VEHICLE. THERE WAS AN OUTSTANDING RECALL --- 14S05 -- RELATED TO THE POWER STEERING. I TOOK THE VEHICLE TO A LOCAL FORD DEALER TO HAVE THE RECALL WORK DONE. AS A SIDE ISSUE I ASKED THAT THE A/C BE CHECKED. TO MY HORRIFIED SURPRISE I WAS TOLD A "DESICCANT BAG" IN THE A/C ACCUMULATOR HAD BURST AND THE TINY DESICCANT PARTICLES HAD SPREAD THROUGHOUT THE SYSTEM, CLOGGING UP VARIOUS PARTS AND CAUSING THE SYSTEM TO FAIL. THESE PARTICLES CANNOT BE FLUSHED OUT COMPLETELY AND THE ONLY FIX IS TO REPLACE ALL OF THE COMPONENTS OF THE A/C, FOR $2700!!!!! BECAUSE OF THE COST I HAVE NOT HAD THE WORK DONE. THE DEALER PEOPLE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO CONTACT FORD CUSTOMER RELATIONS. I HAVE DONE THAT, BUT NO RELIEF HAS BEEN OFFERED. I WANT TO REGISTER MY OUTRAGE AT THIS SITUATION PARTICULARLY AS A BASIC GOOGLE SEARCH:" FORD ESCAPE/MERCURY MARINER AIR CONDITIONING PROBLEMS OR DESICCANT BAG" REVEALS MANY HUNDREDS, PROBABLY THOUSANDS OF SIMILAR COMPLAINTS (REPAIR COSTS UP TO $4000!) AND SHOW THAT FORD HAS BEEN AWARE OF THIS ISSUE FOR AT LEAST A COUPLE OF YEARS BUT HAS TAKEN NO ACTION. I URGE YOU TO HAVE FORD RECALL THE AFFECTED VEHICLES AND REPAIR THEM AT FORD'S EXPENSE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627542August 22, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STARTED TO JERK VIOLENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE SEAL WAS LEAKING FLUID FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE AXLE SEAL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIR AT THIS TIME. THE FAILURE MILEAGE WAS 76,537.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616299July 25, 2014
AIR BAGS
AIR BAG LIGHT CAME ON AT ERRATIC TIMES. TOOK IT TO FORD DEALER, IT TURNS OUT THE INTERNAL FAULT WITH RESTRAINT CONTROL MODULE. THIS REPAIR WILL COST ALMOST $900 TO REPAIR A SAFETY ITEM THAT IS NOT A WORN PART BUT A ELECTRICAL MODULE THAT DEPLOYS THE AIRBAG. I FIND IT DIFFICULT TO BELIEVE THAT SUCH AN ITEM IS THE OWNERS RESPONSIBILITY. IF IT IS AN ITEM THAT WEARS, YES, MECHANICAL, YES BUT THIS IS A MODULE THAT IS DESIGNED FOR THE EMERGENCY DEPLOYMENT OF THE SAFETY AIRBAGS AND FORD HOLDS NO RESPONSIBILITY FOR THE FAILURE. MILEAGE AND AGE SHOULD NOT COME INTO PLAY ON THIS ISSUE. I PRAY MY FAMILY REMAINS SAFE, I CANNOT AFFORD THIS COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611368July 17, 2014
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
DURING NORMAL DRIVING ON THE HIGHWAY THE ENGINE LOST POWER, THE WRENCH LIGHT ON THE DASH LIT. THE VEHICLE SPUTTERED AND SUDDENLY DECREASED IN SPEED, MAKING FOR HAZARDOUS DRIVING CONDITIONS. I MOVED TO THE SIDE OF THE 4 LANE HIGHWAY AND INTO THE BREAKDOWN LANE. I PLACED THE VEHICLE IN PARK, THE ENGINE IDLED ROUGHLY. I TURNED OFF AND RESTARTED THE CAR AND THE SYMPTOMS WERE GONE. A WEEK LATER THE SAME TROUBLE RETURNED. PLEASE PRESS FMC TO RESOLVE AT NO-COST TO CONSUMER THE OBVIOUS AND DANGEROUS MANUFACTURE DEFECT WITH A RECALL ON THE AFFECTED PARTS/SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610842July 15, 2014
ENGINE, POWER TRAIN
WAS GOING HOME FROM WORK, ABOUT 20 MPH, CAR SPUTTERED AND STOPPED ACCELERATING ON RAMP, ENGINE AND WRENCH LIGHT CAME ON. THIS HAD HAPPENED BEFORE SO I KNEW TO TURN THE CAR OFF AND BACK ON TO GET MY CAR TO WORK AGAIN. BUT ALAS, I AM DRIVING AT ABOUT 30 MPG FOR ONLY 2 MINUTES AND IT HAPPENS AGAIN! I WAS AGAIN ON ANOTHER RAMP, COMPLETELY BLOCKING TRAFFIC. THANK GOD I WAS NOT YET ON I-95 GOING AT A HIGH SPEED, OR EVEN WORSE WITH MY CHILD IN THE CAR. IF I EVER GET IN AN ACCIDENT WITH MY CHILD AND WE ARE INJURED BECAUSE OF THIS, MY FAMILY WILL SUE THE HECK OUT OF FORD. HAS TO CALL MY HUSBAND TO DRIVE THE CAR TO THE DEALER AFTER I PULLED OFF THE ROAD, I WAS SHAKING TOO BAD TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608427July 6, 2014
ELECTRICAL SYSTEM
P2112 THROTTLE STUCK. REMOVED THROTTLE BODY 7-2-14 CLEANED CARBON/OIL RESIDUE RESULTING FROM PCV RECURC, AND REINSTALLED THROTTLE BODY, CLEARED CODES. DRIVING 7-6-14 SAME SYMPTOMS (MIL P2112 AND LIMP HOME IDLE ONLY) WHILE IN TRAFFIC. IDLED OUT OF TRAFFIC, SHUT ENGINE OFF, KEY ON ENGINE OFF REPEATEDLY TAPPED THROTTLE PEDAL TO WORK THROTTLE BODY MOTOR AND PLATE. CLEARED CODES, DROVE HOME, PULLED THROTTLE BODY. STILL CLEAN WITH NO CARBON/RESIDUE OR OTHER SIGNS OF MATERIAL THAT WOULD OBSTRUCT THROTTLE VALVE MOVEMENT. SOURCING NEW THROTTLE BODY NOW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597736June 11, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
LOSS OF ALL POWER, WENT TO LIMP MODE. HAPPENED AFTER NEXT 10 RESTARTS IN RESIDENTIAL TRAFFIC THEN CLEARED. ENGINE THREW P2112 CODE, STICKING THROTTLE BODY. PLEASE ISSUE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597011June 9, 2014
POWER TRAIN
MY 2010 MERCURY MARINER HAS STARTED JERKING WHEN I ATTEMPT TO SLOW DOWN. IT IS JERKING UNBEARABLY HARD. I TOOK IT TO A LOCAL GARAGE, HAD BOTH FRONT AND BACK BRAKES REPLACED. THAT DID NOT FIX THE PROBLEM. WHILE THE BACKEND OF THE CAR IS JACKED UP, THE BACK RIGHT WHEEL WILL STILL TURN WHILE HOLDING THE BRAKES??? THE JERKING OF THE CAR IS ALMOST AS IF THE CAR IS SKIPPING A GEAR OR TRYING TO SWITCH GEARS. THE CAR IS ALSO MAKING A WHINNING SOUND. I FEEL AS IF THIS IS A SAFETY ISSUE THAT FORD SHOULD BE RESPONSIBLE FOR. THIS IS MY SECOND FORD SUV WITH MY FIRST BEING A 2002 FORD ESCAPE AND I HAD A LOT OF "MYSTERY" PROBLEMS WITH IT THAT NO ONE COULD FIX!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596716June 6, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER TRAIN AND CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE INTERNAL TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE 62,307.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588261May 14, 2014
POWER TRAIN
VEHICLE SURGED SLIGHTLY FOR A FEW SECONDS THEN ACCELERATOR WOULD NOT WORK. WRENCH LIGHT CAME ON. HAD TO PULL OVER TO SIDE OF THE ROAD, SHUT VEHICLE OFF, RESTART AND IT THEN WORKED THE 10 REMAINING MILES TO HOME. I HAD JUST READ ABOUT THIS HAPPENING A CPL DAYS PREVIOUS SO I KNEW WHAT IT WAS IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586389May 4, 2014
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAD TWO SEPARATE OCCASIONS OF MY CAR STALLING IN THE PAST THREE DAYS. ON MAY 1ST I WAS TRAVELING AT ABOUT 40 MPH WHEN MY WRENCH LIGHT CAME ON AND THE CAR STALLED OUT. FORTUNATELY THERE WAS A MEDIAN RIGHT BY ME AND I WAS ABLE TO HURRY UP AND MOVE OVER BEFORE THE CAR CAME TO A COMPLETE STOP. ON MAY 3RD I WAS TRAVELING AT ABOUT 35 MPH WHEN THE WRENCH LIGHT CAME ON AND MY CAR STALLED OUT IN MIDDLE OF THE ROAD. THIS TIME I WAS STUCK IN MIDDLE OF THE ROAD BUT NO ONE WAS BEHIND ME. I WAS ABLE TO RESTART THE CAR AND CONTINUE DRIVING. IF THIS HAD HAPPENED ON THE MAIN ROAD THEN THERE WOULD HAVE BEEN A GOOD CHANCE OF AN ACCIDENT OCCURRING AND HARMING ME OR MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584247April 22, 2014
POWER TRAIN
THROTTLE OPENS AND CLOSES INADVERTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583476April 18, 2014
ELECTRICAL SYSTEM
REPEATED PROBLEMS WITH VEHICLE NOT STARTING. FORD DEALER REPLACED LOCK MODULE AND IGNITION CYLINDER. TOTAL COST $526.50. I PURCHASED VEHICLE NEW, AND SERVICED ONLY AT FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576231April 1, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL LOCKED WITHOUT WARNING ON MULTIPLE OCCASIONS UPON MAKING A TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO FULLY TURN THE STEERING WHEEL LEFT OR RIGHT ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WILL BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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