Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10949788February 6, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE BECAME DIFFICULT TO STEER IN ADDITION, THE ELECTRICAL POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/19/17 *LJ UPDATED 09/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947845January 26, 2017
STRUCTURE:BODY
REAR HATCH WINDOW HINGES CRACKED DUE TO THE METAL DETERIORATING CAUSING THE WINDOW TO SHIFT AND BECOME LOOSE AND SUBJECT TO FALLING AWAY FROM THE VEHICLE. I HAD THE HINGES REPLACED ON 1-25-17 PRIOR TO ANY ACCIDENT THAT COULD HAVE RESULTED. MY ONLINE RESEARCH SHOWS FORD HAS NOT TAKEN ANY RESPONSIBILITY FOR THE DEFECTIVE WINDOW HINGE LACHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945538January 16, 2017
ENGINE
WHILE DRIVING THIS VEHICLE WE HAVE STALLING ISSUES. THE ISSUES HAVE HAPPENED WHILE DRIVING THE CAR ON THE ROAD WHILE MAKING TURNS AND STOPPED WAITING FOR A LIGHT, THE VEHICLE STOPS RUNNING WITHOUT WARNING. THE CAR WILL RESTART AFTER YOU HAVE PLACED THE CAR IN PARK AND RESTART. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937857December 28, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO RESET THE COMPUTER. THE DEALER WAS NOTIFIED THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/22/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935491December 15, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 50 MPH, AN UNKNOWN WRENCH WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. AFTER WAITING A FEW MOMENTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930063December 5, 2016
STEERING
ORIGINAL OWNER: THE VEHICLE WOULD WAS PARKED WITHOUT ISSUE YESTERDAY. BACKED IT UP THIS MORNING AND THERE WAS NO POWER STEERING. SHUT IT OFF AND TRIED AGAIN AND THERE WAS STILL NO POWER STEERING. ON THE THIRD ATTEMPT, THE POWER STEERING RETURNED AND I VERY CAUTIOUSLY DROVE IT TO THE DEALERSHIP. THERE WERE NO ERROR MESSAGES DISPLAYED OR WARNINGS WHILE IT WAS OUT. (CHANGE OIL REMINDER WAS LIT). DEALERSHIP RAN DIAGNOSTICS AND TRIED TO RECREATE THE ISSUE WITHOUT PROBLEMS. THIS VEHICLE WAS BUILT IN THE KANSAS CITY PLANT DURING THE TIME OF THE RECALL FROM OCT 2014, BUT FOR SOME REASON, THE VIN IS NOT INCLUDED. AUTHORIZED FORD DEALERSHIP RECOMMENDED "BASED ON CONCERN ONLY" TO "REPLACE THE ELEC. STEERING TORQUE SENSOR AND RECALIBRATION." I DON'T FEEL SAFE DRIVING THIS OR SELLING TO SOMEONE ELSE, EVEN WITH THE REPAIR!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924812November 7, 2016
FUEL/PROPULSION SYSTEM
ON FRIDAY THERE WAS A FUEL ODOR IN THE CABIN WAS SLIGHT AS I WAS DRIVING AROUND TOWN (DROPPING THE KIDS OFF AT SCHOOL) THE ODOR INCREASED. I LEFT IT PARKED FOR A DAY AND THE FOLLOWING THE DAY THE FUEL ODOR INCREASED TO THE POINT THAT I COULD NOT DRIVE IT AROUND ANYMORE. IT WAS STILL DRIVING IN WHAT SEEMED LIKE NORMAL DRIVING CONDITIONS BUT THE ODOR WAS TOO MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919918October 28, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS DRIVING 55 MPH ON A US ROUTE (NO OVERPASSES IN THE AREA), I HEARD WHAT SOUNDED LIKE A GUN SHOT AND THEN THE GLASS OF MY SUNROOF SHATTERING. THE INTERIOR SHADE WAS CLOSED SO I COULD NOT SEE THE DAMAGE IMMEDIATELY. WHEN I PULLED OFF THE ROAD THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF GLASS AND THE GLASS WAS RAISED UPWARDS AS THOUGH IT HAD BEEN IMPACTED FROM AN OBJECT THROWN FROM INSIDE THE VEHICLE. THERE WAS NO EVIDENCE OF ANY OBJECT THAT MIGHT HAVE IMPACTED IT FROM THE OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919280October 27, 2016
POWER TRAIN
INTERMITTENTLY LOOSING POWER, INTERMITTENT WRENCH LIGHT. POWER LOSS HAPPENS WHEN GOING UP HILL FROM A STOP OR EVEN WHEN AT A RATE OF SPEED ON THE FREEWAY. GOES COMPLETELY LIMP, BUT DOES NOT SHUT OFF. ALMOST REAR ENDED BY A SEMI YESTERDAY MORNING. THE WRENCH LIGHT GOES OFF AND STAYS OFF FOR A BIT ONCE YOU SHUT THE CAR OFF, MAKING DIAGNOSES VERY HARD. WHAT ONCE WAS SO INTERMITTENT IT WAS THOUGHT TO BE A FLUKE, IS HAPPENING WITH MORE REGULARITY. AND I SEE OTHER COMPLAINTS BUT NO RECALL FOR THIS ISSUE, SO I KNOW I AM NOT THE ONLY ONE HAVING THIS EXTREMELY DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917605October 20, 2016
VEHICLE SPEED CONTROL
WHEN INTERING TO TUNNEL MY CAR SUDDENLY SPEED UP IT FELT LIKE I HAD THE GAS PEDLE DOWN TO THE FLOOR. EVEN WHILE HOLDING THE BRAKE ALL THE WAY DOWN, THIS DID NOT SLOW THE CAR DOWN MUCH. THERE WERE NO WARNING LIGHTS OR CHECK ENGINE LIGHTS ON THEN OR NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903202September 2, 2016
POWER TRAIN
WHILE DRIVING HOME FROM WORK LAST NIGHT, VEHICLE SUDDENLY DECLINED IN ACCELERATION...STARTED JERKING AND ILLUMINATION OF A "WRENCH" SYMBOL APPEARED ON THE DASHBOARD...NEVER HAD ANY PROBLEMS WITH THIS VEHICLE IN THE PAST BESIDES ROUTINE MAINTENANCE...SCARED TO DRIVE IT UNTIL PROBLEM IS SOLVED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901990August 27, 2016
VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY P2119 CODE. ALL OF THE SUDDEN LOSSES POWER GOING INTO OR OUT OF TRAFFIC AND THE WRENCH TOOL LIGHT "LIGHTS UP" IT MAY GO AWAY BY ITSELF OR NOT , "CUT BE SCARY" AT TIMES IT HAS SHUT DOWN IN SEVERAL INSTANCES ON MY OWN ST OR DOWN THE AVE OR ANOTHER TOWN ETC... FOR NO APPARENT REASON IT HAPPENS WHILE TURNING OR DURING ACCELERATION AT ONE POINT I HAD TO WAIT FOR SEVERAL MINUTES ON THE HIGHWAY BEFORE STARTING THE VEHICLE AGAIN AND I GET SIMILAR CODES RELATED TO TBS POWERTRAIN AND THE FUEL CAP I NOTICED THAT WHEN FILLING UP, I NEED TO STOP PUMPING GAS ONCE IT HAS STOPS AUTOMATICALLY, WITHOUT ME TOPPING IT OFF NOT EVEN ONCE! AND THE LIGHT WILL MOST LIKELY WILL NOT COME ON,IT MAY GO AWAY BY ITSELF IF NOT I ERASE THE CODE.I CLEAN THE ELECTRONIC THROTTLE BODY LAST SUMMER AND IT HAS RUN WITH NO PROBLEMS AT ALL UNTIL NOW! WELL A MONTH A GO! THIS SUMMER I AM GETTING LOTS OF PROBLEMS WITH THE TBS AGAIN SAME SYMPTOMS LIKE BEFORE ALL OVER AGAIN,EXCEPT FOR THE GAS LIGHT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886139July 20, 2016
SERVICE BRAKES
BRAKE WARNING LIGHT AND A MESSAGE ON THE DASH SAYING "CHECK BRAKE SYSTEM" INTERMITANTLY OCCUR. BRAKES SEEM TO WORK NORMALLY. RESTARTING THE CAR TEMPORARILY FIXES THE PROBLEM, ONLY TO OCCUR AGAIN IN SEVERAL MILES. THE PROBLEM OCCURS AT ANY TIME, STANDING OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873133June 7, 2016
ENGINE
WHILE DRIVING NORMALLY SUDDENLY IT LOOSES POWER AND THROTTLES BEFORE TURNING OFF. IT IS A HAZARD BECAUSE I MAY BE HIT IF IT HAPPENS IN THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872775June 6, 2016
ELECTRICAL SYSTEM
WHILE I AM DRIVING MY CAR WILL ALL OF A SUDDEN TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865438May 17, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, WHEELS
REAR HATCH DOESN'T SEAL TIGHTLY, RESULTING IN LEAK WHEN IT'S RAINING- THEN BECAUSE OF LEAK (I THINK) THE REAR DEFROST DOESN'T WORK- AND I'M IN MICHIGAN! ALSO, THE SEALCOAT ON THE RIMS CHIPPED/WORE OFF? THIS RESULTED IN RIMS RUSTING AND WHEN I HAD TIRES REPLACED, NOW THE TIRE WON'T SEAL TO THE RIM EDGE BECAUSE OF PITTING. NOW I HAVE NO REAR DEFROST, A LEAKING LIFT GATE, AND HAVE TO REPLACE RIMS BECAUSE THE SEALCOAT FAILURE ALLOWED MY RIMS TO RUST. THE LIFT GATE AND REAR DEFROST FAILURE HAPPENED A COUPLE MONTHS AFTER MY WARRANTY TIME EXPIRED (MY CAR ONLY HAS 25K MILES ON IT); AND THE RIM I JUST FOUND OUT AFTER REPLACING ALL FOUR TIRES DUE TO 'DRY ROT' (NOT WORN DOWN) FROM THE CAR NOT GETTING DRIVEN ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860738April 21, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE TRYING TO BACK OUT OF A PARKING SPACE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851649March 25, 2016
STEERING
MY TORQUE SENSOR FAILED AFTER RECALL 14S05 WAS PERFORMED. THIS ALMOST CAUSED AN ACCIDENT GOING 70 MPH ON I70 BECAUSE THE POWER STEERING ASSIST WENT INTO MANUAL MODE WITH NO WARNING. HAVE TAKEN THE VEHICLE TO LARRY H MILLER FORD FOR SERVICE FOUND BAD TORQUE SENSOR WHICH WAS SUPPOSED TO HAVE BEEN FIXED WITH THE RECALL. I HAVE TRIED TO WORK WITH FORD AND HAVE HAD NO LUCK WITH ANY RESOLUTION AND I AM GETTING THE RUN AROUND. FROM DOING MY RESEARCH, I AM NOT THE ONLY ONE WITH THIS ISSUE AND I DO BELIEVE FORD HAS NOT MET THEIR OBLIGATION TO THIS RECALL. I WAS TOLD THAT IF I HAD NOT BROUGHT MY VEHICLE IN FOR THE RECALL I MAY BE ELIGIBLE FOR THE REPLACEMENT. SO IF I HAD LET IT GO THEY WOULD FIX THE PROBLEM. BUT, BECAUSE I HAD THE RECALL ADDRESSED IT'S MY PROBLEM. DO NOT THINK FORD IS FIXING THE PROBLEM THEY ARE PUTTING A BANDAGE ON IT. FORD'S RECALL FIX, ONLY RE-FLASHED THE COMPUTER SOFTWARE AND DID NOT PROVIDE A HARDWARE FIX FOR THE TORQUE SENSOR ITSELF, WHICH FAILED FOR A SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851364March 24, 2016
FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT KEEPS COMING ON AND I HAVE BEEN TOLD ITS THE LITTLE FLAP TO THE GAS TANK BUT THEY CAN REPAIR IT YET AS A RECALL HOW IS THAT WHEN THEY ALREAY KNOW WHAT IT IS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846463March 14, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE ATTEMPTING TO MAKE A U TURN AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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