Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11279273November 10, 2019
STEERING, WHEELS
DEFECTIVE PART ON THE STEERING WHEEL WAS REPLACED AT 111,000 MILES, THE VEHICLE IS NOW AT 176,000 MILES AND THE PART NEEDS REPLACED AGAIN. POWER ASSIST MECHANISM. WE HAVE NO POWER STEERING. FORD SAID THEY WON'T REPLACE IT, IT HAD ALREADY BEEN DONE. NEED TO KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278194November 5, 2019
UNKNOWN OR OTHER
IGNITION SWITCH TEETH MESSED UP CAUSING THE KEY TO NOT TURN CORRECTLY. GAS PEDAL STICKS WHEN IT'S COLD OUTSIDE. IF YOU HIT A SMALL AMOUNT OF WATER IT CAUSES THE VEHICLE TO LOSE TRACTION CONTROL, ABS SYSTEM GOES OUT, AND BRAKES GET REALLY SOFT AND AIR BAG LIGHTS COME ON. TRANSMISSION BOGS OUT WITH 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277546November 1, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, THE STEERING WHEEL STARTED TO TURN RIGHT AND LEFT INDEPENDENTLY. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS POWERED OFF AND WAS RESTARTED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO CAMELBACK FORD (1330 E CAMELBACK RD, PHOENIX, AZ 85014, (605) 635-7551) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277629November 1, 2019
ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON THE INTERSTATE IN TRAFFIC AND HAD A COMPLETE LOSS OF POWER STEERING, MAKING IT NEARLY IMPOSSIBLE TO PULL OVER OR GET OFF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270516October 23, 2019
STEERING
MY POWER STEERING FAILED AND ALTHOUGH FORD RECALLED 900,000 08 MARNINERS MY WASNT ONE OF THEM AND ISNT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245072August 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
FORD'S RECALL "CODE 14S19" ON 2005-2008 MARINER HYBRIDS AND ESCAPE HYBRIDS SHOULD COVER ALL OF THESE HYBRIDS BUT IT HAS EXCEPTIONS! FORD HAS ISSUED A RECALL ON *SOME* OF THE 2005-2008 FORD ESCAPE HYBRIDS AND *SOME* OF THE CORRESPONDING MERCURY MARINER HYBRIDS. HOWEVER THEY ARE REFUSING TO ISSUE A RECALL ON MY PARTICULAR 2008 MARINER HYBRID (WHICH IS EXHIBITING THE ELECTRONIC OVERHEATING PROBLEM DESCRIBED IN THE RECALL WHERE THE STOP SAFELY NOW COMES ON AND THERE IS AN IMMEDIATE LOSS OF POWER). THEY ARE REFUSING TO FIX MY MARINER JUST BECAUSE THE VIN NUMBER DOES NOT MATCH THE PARTICULAR MANUFACTURING LOT COVERED BY THE ORIGINAL FORD RECALL - THOUGH MY SUV DOES FALL IN THE DATE RANGE MENTIONED IN THE RECALL) I AM CERTAIN THIS RECALL SHOULD COVER MORE HYBRID SUV THAN FORD HAS ADMITTED TO, AND SINCE THE MARINERS HAD A VERY LIMITED PRODUCTION RUN, IT IS LESS LIKELY THAT THERE WIL BE A SIGNIFICANT NUMBER OF COMPLAINTS DUE TO THIS VERY SERIOUS LIFE THREATENING ISSUE - AND I WOULD LIKE TO EMPHASIZE THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS INCLUDING ON NHTSA. FORD SHOULD EXPAND THIS RECALL TO INCLUDE ALL DEFECTIVE FORD ESCAPES AND MARINER HYBRIDS BEFORE SERIOUS ACCIDENTS START OCCURRING AS A RESULT OF VEHICLES SHUTTING OFF DURING OPERATION BECAUSE OF EITHER DRIVE ELECTRONICS OVER HEATING DUE TO A BAD COOLANT PUMP, (AND POSSIBLY OTHER CAUSES?). ----RELEVANT RECALL-- NHTSA VEHICLE SAFETY RECALLS RECALL NUMBER 14V526000 RECALL DATE 09/03/2014 COMPONENT HYBRID PROPULSION SYSTEM FORD CONTACT NUMBER FOR RECALLS 1-866-436-7332. RELEVANT LINKS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2007/MERCURY/MARINER%252520HYBRID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244797August 18, 2019
AIR BAGS, ELECTRICAL SYSTEM
SPEEDOMETER INSTRUMENT CLUSTER GAUGES KEEP GOING OUT AND CAUSING SUV TO NOT START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240297July 29, 2019
SERVICE BRAKES
BRAKE SYSTEM FAILURE, ABS FAILURE. HALF OR MORE OF BRAKING POWER DIMINISHES. WHILE GOING DOWN THE ROAD, VEHICLES TRIES STOPPING ITSELF, CREATING A FRONT END WOBBLE. WHEN HAVING TO USE THE BRAKES, TIRES SKID. CANNOT STOP VEHICLE QUICKLY, VERY DANGEROUS. CONSTANT BRAKE SMELL. BRAKE PADS WEAR OR DISINTEGRATE WITHIN 3 MONTHS. PROBLEM WILL NOT GO AWAY WAS INTERMITTENT AT FIRST, BUT NOW CONSTANT. FORD DEALERSHIP REPORTS PART IS $6200 DOLLARS. THE VEHICLE IS NOT WORTH THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221150June 19, 2019
POWER TRAIN
ON 6/8/2019 WHILE DRIVING ON HIGHWAY WITH CRUISE SET WITH MY DISABLED SON IN VEHICLE THE CAR PULLED BADLY TO ONE SIDE. I IMMEDIATELY BRAKED AND IT TOOK ALL MY STRENGTH TO GET US OFF THE ROAD. FRONT AXLE HAS ALREADY BEEN REPLACED 2 YEARS AGO. NOW DEALER IS SAYING TRANSMISSION BLEW AND IS OUT WHICH CAUSED FRONT AXLE TO FAIL WHILE DRIVING. REGULAR MAINTENANCE AND UPKEEP HAVE BEEN DONE. BUILT CAR AND ONLY DRIVER USUALLY CITY MILES. 2008 WITH LESS THAN 60,000 MILES. THIS IS A HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED IMMEDIATELY WE ALMOST FLIPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220638June 17, 2019
SERVICE BRAKES
THE ANTI-LOCK BRICK MODULE HAS STOPPED WORKING. THE PART ALONE IS CLOSE TO $1,200 TO PURCHASE. UPON INVESTIGATING THIS PROBLEM WE FIND THAT IT IS VERY COMMON AND TENS OF THOUSANDS OF FORD BUILT CARS OF THIS VINTAGE HAVE THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL FOR SUCH A COMMON AND CRITICAL ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220781June 17, 2019
SERVICE BRAKES
ABS BRAKE LIGHT WARNING CAME ON. BRAKES PRETTY MUCH STOPPED WORKING WITHOUT ANY PRIOR WARNING TO THE LIGHTS. HAD TO DEPRESS THE PEDAL ALL THE WAY TO GET BRAKES. VERY UNSAFE. NOW THE BRAKE IS STUCK ON AND THE CAR DOESN'T MOVE. HAVE TALKED TO AND READ ABOUT SEVERAL PEOPLE THAT HAD THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210124May 27, 2019
STEERING
WHILE DRIVING THE POWER STEERING STOPPED WORKING. THIS PROBLEM WAS SUPPOSED TO BE ADDRESSED BY A PREVIOUS RECALL IN 2004. I PURCHASED THE VEHICLE IN AUGUST 2017 AND EXACTLY ONE YEAR LATER THE POWER STEERING STOPPED WORKING. I TOOK IT TO THE DEALERSHIP WITH A COPY OF THE RECALL NOTICE AND WAS INFORMED THAT THE SOLUTION TO THE PROBLEM HAD BEEN ADDRESSED WITH THE PREVIOUS OWNER OF THE VEHICLE. IN RESEARCHING THE PROBLEM, I HAVE ENCOUNTERED INFORMATION THAT THE REOCCURRENCE OF THIS ISSUE IS A PROBLEM AFTER THE SO-CALLED FIX. THE POWER STEERING STOPPED WORKING WHILE DRIVING AND TURNING ON THE HIGHWAY. IN ADDITION, THE CARFAX VEHICLE HISTORY REPORT DOESN'T SHOW THE REPAIR EVER BEING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209625May 24, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA RECALL WELL DRIVING MY VEHICLE LOST ACCELERATION.WHEN I STEP ON THE GAS THE VEHICLE DIDN'T ACCELERATE AS THE RPM WENT UP.I WAS COMING TO A STOP LIGHT ON CITY STREET.AS I MADE THE STOP AT STOP-LIGHT AS THE LIGHT TURN GREEN I STEPPED ON THE HAS AND THE RPMS WENT UP BUT VEHICLE BARELY MOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208445May 18, 2019
STEERING
STEERING STOPS WORKING WHILE DRIVING. I HAVE TO SLAM BRAKES STOP TURN THE CAR OFF AND ON THEN IT WORKS AGAIN FOR A FEW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206224May 8, 2019
STEERING
POWER STEERING ASSIST MODULE STOPED WORKING FOR NO REASON WHILE I WAS DRIVING. MANY OTHER COMPLAINTS WITH THIS PROBLEM MY MECHANIC IS TELLING ME IT IS A 50% CHANCE I MAY HAVE TO REPLACE THE ENTIRE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202753April 21, 2019
UNKNOWN OR OTHER
EVERYTIME I TRY TO FILL GAS, THE PUMPS KEEP SHUTTING OFF. IT DOESN'T MATTER HOW FAST OR SLOW I DO IT OR THE ANGLE. I TOOK IT TO A LOCAL GARAGE AND AFTER THEY INSPECTED IT AND FOUND NO OBVIOUS ISSUES, THEY LOOKED ONLINE IN THEIR MECHANIC WEBSITE AND SEEN THAT THE FUEL NOZZILS FOR THESE TYPES OF VEHICLES OFTEN NEED TO BE REPLACED DUE TO SHAPE OR SOMETHING SIMILAR. IT'S THE ONLY WAY TO FIX THE PROBLEM. I BELIEVE IF A PROBLEM IS CAUSED DUE TO FAULTY DESIGN, THEN I SHOULDN'T HAVE TO BE THE ONE TO PAY FOR THE REPAIRS. IT'S A VERY FRUSTRATING PROBLEM. IT CAN TAKE 5-10 MINUTES TO FILL TANK COMPLETELY AND WHEN IN NEGATIVE TEMPERATURES, THAT'S A LONG TIME TO BE STANDING OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197010April 17, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT IT WAS A KNOWN FAILURE AND THE STEERING COLUMN OR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196826April 16, 2019
SERVICE BRAKES
"TAKATA RECALL" WHEN I WAS LEAVING A STORE YESTERDAY I NOTICED THAT MY ABS, BRAKE LIGHT CAME ON ALONG WITH A DESCRIPTION INDICATING MY CHECK BRAKE SYSTEM. I NEVER NOTICED AN ISSUE WITH MY BREAKS PRIOR TO THESE SIGNALS COMING ON AND MY FIANC'S CAR HAD BEEN FUNCTIONING WELL FOR THE LAST FOUR YEARS. I NORMALLY DRIVE THE SUV SO WHEN I NOTICED IT SAID THAT I MADE SURE THE BREAKS WERE WORKING WHEN I STARTED TO MOVE. I DID NOTICE THAT THE BREAKS REQUIRED MORE OF A FIRM PUSH WHEN I WAS NEEDING TO COME TO A SPOT. I DIDN'T HAVE ANY ACCIDENTS OR CAUSED ME TO RUN ANY STOP LIGHTS OR STOP SIGNS. HOWEVER, AFTER DOING MY OWN RESEARCH I DID FIND OUT THAT THIS IS A PROBLEM FOR THE 2008 MERCURY MARINERS AND FROM SOME OF THE WARNINGS I HAVE READ STATED THE BREAKS ENDED UP FAILING AFTER THIS ALL ACCRUED AND ABOUT GOT THEM INTO ACCIDENTS. WITH THE NHTSA ALREADY INVESTIGATING THE '2006-2012 FUSION AND LINCOLN MKZ AND THE 2006-2011 MERCURY MILAN' MODELS WITH THE SAME ISSUES, IT SEEMS THE ISSUE IS BIGGER THAN JUST THE MERCURY MARINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193960April 4, 2019
STEERING
WE HAVE HAD A 2008 MERCURY MARINER FOR LITTLE OVER A YEAR AND I WAS DRIVING AND THE POWERSTEERING STOPPED WORKING WHILE I WAS TRYING TO MAKE MY WAY TO THE HIGHWAY TO GET MYSELF AND MY 3 CHILDREN HOME AND I COULDN'T STEER IT WAS TO HARD COME TO FIND OUT THERE WAS A TORQUE SENSOR RECALLED FOR THIS CAR BUT WHEN I RUN THE VIN SAYS NO RECALL AND I NOTICED THERE WERE OTHERS WHO COMPLAINED OF THIS SAME PROBLEM THAT THEY WERE TOLD IT WASN'T RECALL FOR THEIR 08 MERCURY EITHER BUT THERE IS A PROBLEM THIS COULD CAUSE A CRASH SO THANKFUL IT QUIT WORKING BEFORE I GOT ON THE HIGH WAY AT HIGHER SPEED COULD HAVE CRASHED WITH MY BABIES SO I'M CONFUSED WHY THERE IS NO RECALL SINCE OTHERS WITH THE 08 MERCURY HAD SAME PROBLEM AND FORD SAID THEIRS WASN'T A RECALL YET OBVIOUSLY IT SHOULD BE LOOKED INTO SINCE OTHERS ARE HAVING THE PROBLEM TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192922April 1, 2019
STEERING
I WAS ATTEMPTING TO DEPART A RESTAURANT PARKING LOT, WHEN SUDDENLY AND WITHOUT WARNING THE POWER STEERING ON MY VEHICLE FAILED. THIS NEARLY CAUSED ME TO HAVE AN ACCIDENT AND SURELY WOULD HAVE IF THE PARKING LOT HAD BEEN MORE FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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