Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#11161034December 12, 2018
STEERING
WHEN I AM DRIVING TURNING THE WHEEL IT MAKE A LOUD CLICKING SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153994November 26, 2018
STEERING
I WAS DRIVING DOWN THE STREET AND WENT TO TURN A CORNER AND MY POWER STEERING WENT OUT COMPLETELY. I HAVE A MESSAGE THAT POPS UP EVERY TIME I START MY CAR THAT SAYS POWER STEERING ASSIST FAILURE. I HAVE FOUND A RECALL ON THIS ISSUE BUT THE DEALERSHIP SAYS MY VIN ISN'T INCLUDED IN THE RECALL. MY VEHICLE WAS PRODUCED 02/2010 WHICH FALLS IN THE TIME FRAME OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152070November 16, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2010 MERCURY MARINER VOGA EDITION JUST TODAY A POWER STEERING ASSIST FAIL CAME ON THE DASHBOARD LOOK ONLINE SAYS BY MY MANUFACTURING DATE IT'S COVERED BUT ENTERED VIN IT DOESN'T SO WHY ISN'T IT I NEED THIS FIX THIS IS A MAJOR PROBLEM !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144461October 31, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT A STRONG ODOR OF GAS WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC. (1564 E PIKE ST, CLARKSBURG, WV 26301 (800) 344-1108) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR THE FAILURE AND THE CONTACT WAS INFORMED THAT THE PURGE VALUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,105.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143853October 29, 2018
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
POWER STEERING SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. THE VEHICLE IS EXTREMELY DIFFICULT TO NAVIGATE BUT I WAS ABLE TO PULL OFF THE ROAD TO A SAFE AREA. AFTER SHUTTING THE CAR OFF FOR 15 MINUTES AND RESTARTING THE LACK OF POWER STEERING REMAINED, BUT THERE WAS NOW A MESSAGE SAYING "POWER STEERING ASSIST FAULT". THIS CAR HAS SEVERAL OTHER ELECTRICAL PROBLEMS WITH REGARD TO THE A/C & BLOWER, AND ALSO THE DRIVERS SIDE WINDOW AND DOME LIGHTS WORK SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142894October 26, 2018
STEERING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE MAKING TURNS. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113462July 24, 2018
FUEL/PROPULSION SYSTEM
AFTER RECEIVING FORD'S RECALL NOTICE 16S41/16V-777 (FUEL DELIVERY MODULE POTENTIAL LEAK), MY HUSBAND & I TOOK OUR 2010 MERCURY MARINER TO LEBANON FORD TO PERFORM RECALL "REPAIR". WE WERE NOT HAVING AN ISSUE WITH THE MARINER, BUT WE WERE FOLLOWING FORD'S INSTRUCTIONS (VIA THEIR MAILED RECALL NOTICE TO US) TO HAVE THE RECALL DONE. NOW, OUR MARINER IS MESSED UP! IT NOW WON'T START WITHOUT A DELAYED CRANK (WE HAVE VIDEO RECORDINGS OF HOW LONG IT NOW TAKES FOR OUR MARINER TO START!) & SOMETIMES WHILE DRIVING, THE MARINER JERKS (BOTH PROBLEMS SEEM TO BE AS THOUGH THE CAR IS NOT GETTING FUEL). WE MADE A 2ND TRIP TO LEBANON FORD AFTER INFORMING THEM OF THE ISSUE THEY CREATED, BUT THEY DID NOT FIX THE DELAYED CRANK ISSUE OR THE CAR JERKING ISSUE! LEBANON FORD SERVICE IS STATING THEY CAN ONLY PERFORM THE RECALL REPAIR "ACCORDING TO FORD'S GUIDELINES". MY HUSBAND ASKED LEBANON FORD IF THE OLD PARTS COULD BE PUT BACK ON, BUT LEBANON FORD SAID THEY HAD TO SEND BACK THE OLD PARTS TO THE MANUFACTURER. SO, NOW OUR ONCE NICE MARINER HAS SIGNIFICANT ISSUES BECAUSE WE HAD A RECALL "REPAIR" DONE! WE REGRET HAVING THE RECALL ADDRESSED! PRIOR TO THE RECALL "REPAIR", WE HAD A NICE MARINER WITH UNDER 60K MILES. NOW, WE HAVE A MARINER WITH PROBLEMS DUE TO RECALL. IT'S NOT A REPAIR! IT'S DAMAGE! FURTHER, THEY'RE NOT OFFERING US ANY FIX TO THE DAMAGE FORD DID TO OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113079July 23, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER WHICH WAS BEING TOWED BY A 2004 FLEETWOOD TIOGA MONTARA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD. THE MOTOR HOME WAS PULLED OVER, THE CONTACT OPENED THE HOOD, AND NOTICED THAT THE TRANSMISSION OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHUCK COLVIN FORD NISSAN (1925 N HWY 99 W, MCMINNVILLE, OR 97128, 503-472-6124), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS A KNOWN OCCURRENCE WITH THE TRANSMISSION AT APPROXIMATELY 50,000 MILES. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104750June 29, 2018
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OH 45036, (513) 932-1010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102905June 20, 2018
ENGINE
HAVING TWO ISSUES. THE FIRST ONE IS THE CHECK FUEL INTAKE WARNING LIGHT COMES ON AND MY CHECK ENGINE LIGHT STAYS ON. THIS APPEARS TO BE CAUSING MY CAR TO CUT OUT DANGEROUSLY AT INTERSECTIONS AS WELL AS THE WRENCH LIGHT TO COME IN AND MY CAR 'LIMPS' HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100191June 6, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (FREEDOM FORD WV, 501 MARY JANE WOOD CIRCLE, UNIVERSITY TOWN CENTRE, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099392June 3, 2018
UNKNOWN OR OTHER
I HAD JUST GOTTEN OFF THE HIGHWAY AND MY WRENC SYMBOL ILLUMINATED AND THE CAR IMMEDIATELY WENT INTO LIMP MODE. I CRAWLED TO A SAFE SPOT. IT WAS A VERY DANGEROUS SITUATION. NO WARNING AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089239April 21, 2018
STEERING
I WAS DRIVING MY CAR LIKE ANY DAY NORMALLY CAME HOME PARK THE CAR AND ASKED MY DAUGHTER TO PUT MY CAR IN GARAGE.BUT SHE CAME BACK AND SAID MY STEERING WHEEL WAS HARD TO TURN.I WENT OUT AND TRIED AND I COULD BARELY TURN THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084577April 11, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ 85711) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE AND ON BACKORDER. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT TO CALL BACK IN TWO OR THREE WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083116April 3, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081452March 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT AS WELL AS A FUEL ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT STATED THAT THE ENGINE HAD TO BE TURNED ON AND OFF SEVERAL TIMES TO REMOVE THE FUEL ERROR MESSAGE HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081460March 27, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE NOTICED RUST AND HOLES ON BOTH REAR PASSENGER AND DRIVER SIDE WHEEL WELL. THE DEALER LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH 44212 (888) 499-5134) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY WAS ONLY IN EFFECT FOR FIVE YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED THE MANUFACTURER REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 43,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080922March 22, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED AT INTERSECTIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO HARRISON FORD, INC (820 N MAIN ST, WELLINGTON, OH 44090) WHERE IT WAS DIAGNOSED THAT THERE WAS A HIGH LEVEL OF OXYGEN FUEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076542March 6, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF DOYLESTOWN AT (215) 348-2901 (LOCATED AT 876 N EASTON RD, DOYLESTOWN, PA 18902) AND DITSCHMAN/FLEMINGTON FORD LINCOLN AT (908) 483-9234 (LOCATED AT 215 US-202, FLEMINGTON, NJ 08822) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073280February 16, 2018
STEERING
MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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