Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#11404152March 21, 2021
STEERING
I WAS MAKING A LEFT TURN AND LIST ALL POWER STEERING. EVERYTHING ELSE SEEMS TO BE WORKING FINE BUT I'M UNABLE TO DRIVE MY VEHICLE AT ALL NOW. THE DASHBOARD SHOWS THE POWER STEERING ASSIST FAULT WARNING INDICATOR I'VE BEEN TOLD THAT THE SENSOR NEEDS TO BE REPLACED AND THAT THERE ARE RECALLS FOR THIS FOR THE SAME YEAR VEHICLE BUT WHEN I RUN MY VIN NUMBER IT DOESN'T PROVIDE ME WITH ANY RECALLS FOR MY SPECIFIC VEHICLE SO THE MANUFACTURER REFUSES TO PAY FOR ANY OF THE REPAIRS. NOW I'M LEFT WITHOUT A VEHICLE AND MY VEHICLE IS HOW I MAKE MY MONEY TO PAY MY BILLS. THE COST TO REPAIR IS OUTRAGEOUS. I'M GLAD I WASN'T DRIVING ANY FASTER BECAUSE IT PROBABLY WOULD HAVE CAUSED A SERIOUS ACCIDENT. I DID CALL THE 800 NUMBER FOR RECALLS AND I WAS TOLD BY THE MANUFACTURER THAT THERE WEREN'T ANY RECALLS FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398974March 3, 2021
ELECTRICAL SYSTEM, STEERING
THE WRENCH LIGHT ON THE DASH APPEARED AND THE POWER STEERING SHUT OFF WHILE THE CAR WAS IN MOTION. THE CAR STILL OPERATES AFTERWARDS, BUT THE WRENCH LIGHT IS STILL ON AND STEERING IS INCREDIBLY DIFFICULT ESPECIALLY AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398983March 3, 2021
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT HE COULD SMELL A STRONG, ABNORMAL GAS ODOR UPON EXITING THE VEHICLE. THE CONTACT STATED THAT THE ODOR WAS THE STRONGEST WHEN THE GAS TANK WAS FULL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THERE WAS A LEAK AT THE TOP OF THE FUEL TANK. HE WAS INFORMED THAT THE FUEL TANK NEEDED TO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT THE VIN WAS NOT UNDER RECALL. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395436February 9, 2021
STEERING
EVERYTHING SEEMS TO BE RUNNING FINE EXCEPT THE POWER STEERING NO LONGER WORKS. THE CAR WAS TURNING TOO THE LEFT GOING ABOUT 5MPH WHEN THE ISSUE BEGAN. THE TOOL LIGHT ON THE DASH CAME ON WHEN THE ISSUE BEGAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390867January 31, 2021
STEERING
THE 2009 MERCURY MARINER IS SPORADICALLY LOSING POWER STEERING. IT HAS HAPPENED AT LEAST 10 TIMES NOW, TYPICALLY AT LOW SPEEDS WHEN MAKING 90 DEGREE TURNS. ENTERING THE VIN ON FORD'S SITE SHOWS NO RECALL ASSOCIATED WITH THE VEHICLE. HOWEVER, NEWS ARTICLES FROM 2014 SHOW SOME MERCURY MARINERS BETWEEN 2008 AND 2011 IN NORTH AMERICA WERE RECALLED: HTTPS://WWW.NBCNEWS.COM/BUSINESS/AUTOS/FORD-RECALLING-ABOUT-1-1-MILLION-ESCAPES-MERCURY-MARINERS-N117786 - I'M AFRAID OF WHAT IS GOING TO HAPPEN IF I LOSE POWER STEERING LIKE THIS WHEN DRIVING AT HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389724January 25, 2021
STEERING
THE POWER STEERING HAS GONE OUT OF MY 09 MERCURY MARINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388920January 19, 2021
SERVICE BRAKES
THE BRAKE PEDAL GOES STRAIGHT TO THE FLOOR LEAVES YOU WITH NO BRAKES. THIS IS DUE TO THE ABS HYDRAULIC CONTROL MODULE FAILING SAME AS OTHER ONES IN FORD AND MERCURY'S BEING RECALLED. THIS IS TERRIBLE AND DANGEROUS AND THEY REFUSE TO HELP EVEN THOUGH THOUSANDS OF CUSTOMERS WITH MARINERS AND ESCAPES ARE HAVING IDENTICAL PROBLEMS. DOES MULTIPLE PEOPLE HAVE TO DIE BEFORE THEY RECALL THESE? THIS HAPPENED WHILE ON THE HIGHWAY AT 65MPH. TERRIBLE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388194January 14, 2021
STEERING
SUDDENLY THE STEERING WAS EXTREMELY DIFFICULT TO TURN. I WAS IN A STATIONARY POSITION AND THEN TRIED TO TURN. FORTUNATELY I WAS IN A PARKING LOT WHEN THE PROBLEM OCCURRED. IF I HAD BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384054December 18, 2020
STEERING
PAST 30 DAYS WHILE DRIVING HEARD WARNING CHIME LASTING ABOUT 2 SECONDS. NO MESSAGE VISIBLE ON DASHBOARD. ON 12/18 WHILE PARKING CAR WARNING CHIME AND MESSAGE "POWER STEERING ASSIST FAILURE." STEERING ASSIST COMPLETELY FAILED. WAS ABLE TO DRIVE CAR HOME (ABOUT 2 MILES) - WITH DIFFICULTY WHEN DRIVING AT LOW SPEED. SEARCHED THE WEB AND FOUND THAT OTHERS EXPERIENCED THE SAME ISSUE AND THERE IS A RECALL FOR SOME CARS OF MY YEAR AND MODEL DEALING WITH EXACTLY THIS PROBLEM. I CALLED MY DEALERSHIP AND AM AWAITING A CALL FROM THEIR SERVICE DEPARTMENT (I HAD THE A/C SYSTEM SERVICED ON NOV 11 THAT APPEARS UNRELATED). IF THIS IS NOT COVERED BY THE RECALL - IT SHOULD BE. THE STEERING IS SO DIFFICULT WITHOUT THE ASSIST THAT HIGHER SPEED WOULD ALMOST CERTAINLY HAVE LED TO A CRASH. RIGHT NOW, THE CAR IS NOT DRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376751November 27, 2020
STEERING
WHILE DRIVING A BUZZER GOES OFF ON THE CAR (USUALLY INDICATES THAT I HAVE TO LOOK AT THE DASHBOARD FOR AN EXPLANATION, E.G. LOW TIRE PRESSURE WARNING). THE POWER ASSIST FOR THE STEERING IMMEDIATELY CUTS OUT AND I HAVE TO STEER WITH SIGNIFICANT EFFORT. THIS IS NOT A BIG DEAL IF I AM GOING STRAIGHT, A VERY BIG DEAL WHEN I AM TURNING WHICH ACCOUNTS FOR ALMOST EVERY EVENT. THIS EVENT LAST 2-3 SECONDS AND THE ASSIST RECOVERS. THERE IS NO WARNING MESSAGES ON THE DASHBOARD. IT REQUIRES BOTH HANDS TO CONTROL THE CAR FOR THIS SHORT TIME - HOWEVER AT 30 MPH THE VEHICLE TRAVELS 50+ FEET DURING THIS EVENT. THIS HAPPENS EVERY 2-3 MONTHS. . THE DATE LISTED BELOW IS THE LAST TIME THIS HAPPENED, I.E. TODAY WHILE MAKING A LEFT TURN TRAVELING AT ABOUT 10 MPH AND LAST 3 SECONDS - ENOUGH TIME FOR ME TO SAFELY COMPLETE THE TURN USING BOTH HANDS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376371November 25, 2020
STEERING
POWER STEERING ASSIST IS UNRELIABLE. IT WOULD STOP WORKING INTERMITTENTLY A FEW DAYS AGO AND NOW IT DOESNT WORK EXCEPT FOR THE FIRST START OF THE DAY AND I'VE HAD IT LOOKED AT SHOP HERE IN TOWN IT THREW A CODE THAT A LOCAL FORD DEALERSHIP TOLD ME WAS THE STEERING COLUMN NEEDED REPLACING. I WAS ALSO INFORMED THAT THIS VEHICLE HAD A PREVIOUS RECALL FOR THE SAME ISSUE AND THAT MY MARINER DIDN'T HAVE THE RECALLED PARTS REPLACED BUT THE PCM WAS REPROGRAMMED. I WAS TOLD THAT THE REPLACEMENT WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL ISSUED BY FORD MOTOR CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373175November 5, 2020
SERVICE BRAKES
MY DAUGHTER WAS INVOLVED IN AN ACCIDENT DUE TO FAULTY BRAKES. WE HAVE HAD THE VEHICLE IN TO HAVE REPAIRS AT THREE DIFFERENT SHOPS, THE LAST TWO BEING AT FORD. THE FIRST TWO SHOPS COULD NEVER GET THE BRAKES RIGHT. FORD FINALLY GOT THEM TO WORK FOR A PERIOD OF TIME. THEY WENT OUT AGAIN. FORD HAD THE CAR FOR ANOTHER MONTH- IT TAKES MONTHS EVERY TIME. PAID ANOTHER $2445. AND STILL NO BRAKES. HAVE CONTACTED FORD CORPORATE AND THEY REFUSE TO HELP OR GIVE ME DOCUMENTATION TO THAT EFFECT. FORD CASES ARE CAS-28178357 AND CAS-27857368. I HAVE TWO OTHER MARINERS AND THIS ONE JUST ISN'T RIGHT. PLEASE ADVISE MY OPTIONS. I DON'T WANT TO SELL OR TRADE THIS WITH A PROBLEM THAT COULD POSSIBLY HURT OR KILL SOMEONE. THANKS!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11367005October 29, 2020
SERVICE BRAKES
OUR SON IS DRIVING THIS CAR WIT 90K MILES ON IT. HAD 1200 OF BREAK WORK DONE AFTER FEELING LIKE THE PEDAL WAS GOING DOWN TOO FAR AND HE COULD NOT STOP WELL AND THEN IT ENDED UP NEEDING A NEW EHCU TO THE TUNE OF 2600$. THIS IS A VERY CRITICAL COMPONENT AND FROM WHAT I READ, THERE ARE A LOT OF PEOPLE EXPERIENCING THIS PROBLEM. IT SHOULD NOT FAIL AND FORD AS NOT ISSUED A RECALL. I CALLED FORD TO SEE IF THERE COULD BE ANY ASSISTANCE AND THEY SAID NO. GOOD CARS ARE BEING JUNKED FOR THIS REASON AND IT IS A SEVERE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373310October 26, 2020
SERVICE BRAKES, HYDRAULIC
WHEN USING THE BRAKES THERE'S A LOSS OF ABOUT HALF OF THE BRAKE PEDAL, AND MOST LIKELY THE ABS SYSTEM. THE PART RETAILS FOR $1,747.32. THE PROBLEM FROM TALKING TO MECHANICS AND SEARCHING IS APPARENTLY STICKING VALVE(S) WHICH IN TURN MAKES THE BRAKE FLUID BY-PASS HALF OF THE SYSTEM. IN OTHER WORDS YOU ONLY HAVE THE USE OF PART OF THE BRAKE SYSTEM. OUR CAR HAS 170K MILES BUT THAT'S ~ 90% HIGHWAY MILES, WE BOUGHT IT ~6YRS AGO WITH 15K MILES, WHICH MEANS THE BRAKES DON'T GET THAT MUCH USE. THE REAR SHOES WERE JUST REPLACED FOR THE 1ST TIME @ 170K AND THE FRONT PADS HAVE BEEN DONE ONCE. FORD CARES SO MUCH ABOUT THE LIVES OF PEOPLE DRIVING THEIR CARS THAT THEY CONTINUE TO SELL THE SAME PART (MODULATOR VALVE - FORD (9L8Z-2C346-C)) WITHOUT ANY ENGINEERING CHANGES/UPDATES, EVEN THOUGH THIS IS A COMMON PROBLEM ACROSS CAR LINES AND EVEN TRUCKS. THEY HAVE ISSUED A RECALL, #19S54 FOR SELECT 2006-10 FORD FUSION, MERCURY MILAN AND LINCOLN MKZ VEHICLES THAT EXHIBIT THE SAME ISSUE, "A NORMALLY CLOSED VALVE INSIDE THE HYDRAULIC CONTROL UNIT MAY STICK OPEN, WHICH COULD RESULT IN EXTENDED BRAKE PEDAL TRAVEL, POTENTIALLY INCREASING THE RISK OF A CRASH.". AN INTERESTING POINT IN THE RECALL IS THIS: "THE SYSTEM WILL BE PRESSURE-FLUSHED WITH DOT 4 BRAKE FLUID AND THE DOT 3 RESERVOIR CAP WILL BE REPLACED WITH A NEW DOT 4 CAP." OUR VEHICLE HAS A DOT3 CAP, IS DOT3 WHAT CAUSES THE PROBLEM WITH "STUCK OR SLOW-RESPONDING VALVES" PER RECALL, AND DOT4 KEEPS VALVES FROM STICKING OR BECOMING SLOW ACTING BECAUSE OF THE VISCOSITY DIFFERENCE BETWEEN THE 2? FROM AMSOIL "DOT 3 IS THE MOST COMMON TYPE USED IN CARS AND TRUCKS TODAY. DOT 4, HOWEVER, IS GAINING POPULARITY DUE TO WIDESPREAD USE OF ANTI-LOCK BRAKING SYSTEMS AND TRACTION CONTROL, WHICH BENEFIT FROM DOT 4 FLUID?S LOWER VISCOSITY." THIS: "AS OF 2006, MOST CARS PRODUCED IN THE U.S. USE DOT 4 BRAKE FLUID." EXCEPT FOR FORD APPARENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365714October 22, 2020
STEERING, WHEELS, UNKNOWN OR OTHER
LAST YEAR IN APRIL I GOT THE CAR , DIDN'T HAVE IT FOR A WEEK THE POWER STEERING WENT OUT . I GOT IT FIXED . HERE IT IS 2020 OF AUGUST , THE POWER STEERING ASSIST CAME ON . THE STEERING WHEEL LOCKED UP ON ME . I DON'T HAVE THE MONEY TO KEEP REPLACING THIS SAME PART . I LOOKED INTO THE RECALLS FOR THE VEHICLE . I SEEN A COUPLE , CALLED A NUMBER I SEEN THEY SAID THE RECALL EXPIRED. SO I'M BACK TO SQUARE ONE . I DON'T KNOW EXACTLY WHAT PART I NEED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362649October 4, 2020
STEERING
UNEXPECTED SUDDEN LOSS OF POWER STEERING WHILE MAKING A RIGHT HAND TURN ONTO MAJOR ROADWAY CAUSING CONTACT WITH CURB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355433September 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352730September 2, 2020
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE CONTACT TOOK THE VEHICLE TO SHEEHY FORD LINCOLN OF RICHMOND (10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) WHERE THE VEHICLE WAS DIAGNOSED WITH A POWER STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349924August 17, 2020
SUSPENSION, UNKNOWN OR OTHER
THE VEHICLE AC UNIT WATER DRAINS DIRECTLY OVER THE FRONT SUB-FRAME AND RUSTS THROUGH THE FRAME, AT WHICH POINT THE FRONT DRIVER SIDE SUSPENSION WILL COLLAPSE AND LOSS OF STEERING RESULTS. THIS PROBLEM WAS ACKNOWLEDGED FOR SOME ESCAPE VEHICLES, BUT NOT ITS MERCURY MARINER EQUIVALENT, EVEN THOUGH IT SHARES SAME PART/PROBLEM. DEALER REFUSES TO COVER REPAIR AND CUST SEVICE SUGGESTED I CONTACT NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349677August 16, 2020
SERVICE BRAKES
AFTER ABS ACTIVATED BRAKE PADEL BECAME SOFT. MY VEHICLE HAS A SIMLAR PROBLEM EXPAINED UNDER ''SAFETY RECALL 19S54 ' ANTI-LOCK BRAKE SYSTEM HYDRAULIC CONTROL UNIT VALVE FUNCTION''. EVENTHOUGH FORD RECALLED SEVERAL UNITES, MY VIN DID NOT LIST UNDER THE RECALLED UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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