Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11387585January 11, 2021
VEHICLE SPEED CONTROL
I REALIZED SOMETIME LAST YEAR THAT MY THROTTLE WAS STICKING WHEN I WOULD START THE CAR AND BEGIN TO TAKE OFF. IT WAS HERE AND THERE AND THEN I MUST HAVE GOTTEN USE TO IT BUT NOW IT DOES IT EVEN WHEN I'M DRIVING, IT STICKS ALL THE TIME. NOW IT DOESN'T WANT TO SHIFT AT THE RIGHT TIMES AND IT ACTS WEIRD A LOT, GOING UP HILLS, WHEN SHIFTING FROM GEARS AND SO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383931December 17, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT UPON START OF THE VEHICLE, THE STEERING WHEEL INTERMITTENTLY SHOOK WITHOUT WARNING. RECENTLY, THE POWER ASSIST FAULT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHILE THE CONTACT WAS DRIVING 40 MPH. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383347December 14, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, GREATER DRIVER EFFORT WAS NEEDED TO STEER THE VEHICLE WITHOUT WARNING. THE CONTACT ALSO STATED THAT AN ABNORMAL CLICKING SOUND WAS HEARD WHILE STEERING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAFONTAINE FORD OF LANSING (5103 S CEDAR ST, LANSING, MI 48911) WHERE AN UPDATE WAS PERFORMED IN THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). RECENTLY, UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE POWER ASSIST FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHCILE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 154,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374844November 16, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
RE:NHTSA IDENTIFIER 19V904 FORD INTERNAL REFERENCE NUMBER:19S54 ALTHOUGH MERCURY MARINERS ARE NOT LISTED IN THIS RECALL, MY 2008 MERCURY MARINER HAS THE EXACT SAME ISSUE, STICKING ABS VALVE. FORD WILL NOT RECOGNIZE MY VEHICLE AS PART OF THIS RECALL. I HAVE HAD 2 DIFFERENT CERTIFIED MECHANICS WORK ON THE VEHICLE AND BOTH MECHANICS HAVE INSTALLED NEW BRAKE BOOSTERS, BRAKE PADS AND MASTER CYLINDERS. THE RESULTS FROM THEIR WORK DID NOT RESOLVE THE ISSUE OF SOFT BRAKES. THE PROBLEM BEGAN WHEN I MADE AN ABRUPT STOP WHILE DRIVING ON A CITY STREET. THE BRAKES WERE NEVER FULLY FUNCTIONAL AFTER THAT. I BELIEVE THE SITUATION WITH MY MARINER IS IDENTICAL TO THE ISSUE IDENTIFIED IN THE NHTSA IDENTIFIER 19V904. I ALSO BELIEVE THAT MERCURY MARINERS SHOULD BE INCLUDED IN THIS FORD RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362360October 2, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL OUTSIDE OF THE GARAGE, WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,816.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361396September 27, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
ABS LIGHT ,REGEN BRAKES DISABLED AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR. WHEN CAR STOPS SOMETIMES IT WON'T RESTART FOR DAYS. IT HAS A NEW BATTERY. COOLANT CODE COMES ON ALSO AND THE CAR ISN'T RUNNING HOT. THIS IS A DANGEROUS PROBLEM AND NEEDS A RECALL. OTHER THAN THAT THE CAR RUNS GREAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353355September 5, 2020
POWER TRAIN
ON THE HIGHWAY AND STREET MY LEFT TIRE SHAKES BUT MY WHEEL DOESN'T THEN MY POWERTRAIN FAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330650June 24, 2020
SERVICE BRAKES
I STARTED HAVING PROBLEMS WITH MY BRAKES. WHEN I STEP ON THE BRAKE THE PEDAL WOULD GO ALMOST ALL THE WAY TO THE FLOOR. I WOULD REACT BY PUMPING THE BRAKE WHICH WOULD MAKE THEM WORK. I DIDN'T DRIVE WITH THE BRAKES DOING THAT VERY LONG BECAUSE I TOOK THE CAR TO A REPAIR SHOP AND I SPENT 450 DOLLARS ON BRAKE WORK WITH BEING TOLD THAT THE PROBLEM WAS WITH THE ABS SYSTEM AND THE DISABLED THE ABS SYSTEM SO THAT IT DIDN'T INTERFERE WITH STOPPING THE CAR. THERE HAVE BEEN RECALLS ON OTHER FORD PRODUCTS BECAUSE OF ABS PROBLEMS. THE PROBLEM OCCURRED WHILE I WAS DRIVING EVERY TIME I WANTED TO STOP AND WHEN I STOPPED FOR A LIGHT I FELT LIKE THE BRAKES MIGHT QUIT WORKING AND THE CAR COULD ENTER THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328361June 11, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327408June 5, 2020
STEERING
WHILE DRIVING THE POWER STEERING OF THE VEHICLE WENT OUT WITHOUT WARNING, THE VEHICLE WAS RECALLED FOR A POSSIBLE PROBLEM WITH THE POWER STEERING AND THE SAID NOTHING WAS WRONG WITH THE VEHICLE, NOW IT HAS GONE OUT AND I AM STUCK PAYING ALMOST $2000.00 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326498May 29, 2020
STEERING
I WAS DRIVING AND MY POWER. STEERING ASSIST STOPPED WORKING AND DISPLAYED IT ON THE DASH. MY POWER STEERING IS COMPLETELY GONE. I WAS SCARED TO DEATH THERE WAS A RECALL PREVIOUSLY FOR MY MAKE AND MODEL SPECIFICALLY FOR THE POWER STEERING ASSIST BUT I WAS TOLD THAT ACCORDING TO MY VINTAGE NUMBER MY VEHICLE WASN'T PART OF THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325410May 21, 2020
SERVICE BRAKES
BRAKES SUDDENLY STOPPED WORKING WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING. A MESSAGE APPEARS 'REGEN BRAKES DISABLED, CHECK BRAKE SYSTEM'. WENT TO DEALERSHIP AND WAS TOLD HCU AND MASTER CYLINDER NEEDS TO BE REPLACED $4000 REPAIR. NOT ACCEPTABLE SEEING SO MANY COMPLAINTS OF THIS ISSUE THAT FORD HAS NOT YET ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324855May 17, 2020
SERVICE BRAKES
MY 17 YEAR OLD DAUGHTER CAME HOME SAYING A MESSAGE WAS ON HER DASH ABOUT HER BRAKES IN OUR 2008 MERCURY MARINER HYBRID. I WAS ABOUT TO LEAVE SO I DECIDED TO TAKE HER CAR, AS SOON AS I PULLED OUT OF THE DRIVEWAY AND STARTED DOWN THE HILL WE LIVE ON, I NOTICED THE BRAKES DIDN'T FEEL RIGHT, I PRESSED ALL THE WAY DOWN TO GET THE CAR TO SLOWLY COME TO A STOP, AS I DID THIS, I NOTICED A WARNING SOUND AND THE MESSAGE ON THE SCREEN SAID CHECK BRAKE SYSTEM, REGEN BRAKES DISABLED. I IMMEDIATELY TURNED THE CAR AROUND AND WENT HOME, WHEN TRYING TO STOP IN OUR DRIVEWAY, AGAIN THE BRAKES WERE NOT WORKING PROPERLY CAUSING US TO ALMOST HIT THE OTHER CAR IN THE DRIVEWAY. THIS IS EXTREMELY CONCERNING AS THIS CAR IS OUR 17 YEAR OLD DAUGHTERS CAR. ONCE YOU GET THE CAR TO STOP, IF THE CAR IS POWERED OFF FOR A FEW MINUTES AND BACK ON THE BRAKES WORK AGAIN. THIS IS A SAFETY ISSUE AND SEEMS TO BE A COMMON PROBLEM. THIS HAPPENED YESTERDAY 5/16/2020, THE CAR HAS 120K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323317May 5, 2020
SERVICE BRAKES
HCU (HYDRAULIC CONTROL UNIT) FAILURE MEANING MY HYBRID VEHICLE CAN'T BRAKE WHETHER IN HYBRID MODE OR NORMAL MODE AND IT'S OVER A $5000 REPAIR. MY MARINER HAS BEEN SITTING IN MY DRIVEWAY FOR CLOSE TO 2 YEARS NOW, UNUSED, BECAUSE OF THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321578April 19, 2020
POWER TRAIN, STEERING
MY POWER STEERING WENT OUT WHILE I WAS DRIVING. I TOOK THIS VEHICLE TO MY MECHANIC AND HE SAID THAT IT WAS RELATED TO THE POWER STEERING RECALL THEY DID ON THIS TYPE OF CAR. BUT WHEN I PUT IN MY VIN IT SAID THIS CAR WAS NOT RECALLED. SO I AM WONDERING IF YOU GUYS SKIPPED OVER MY VEHICLE. I WOULD APPRECIATE IF YOU WOULD LOOK INTO THIS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321458April 17, 2020
SERVICE BRAKES
BRAKES ARE INTERMITTENT, ABS LIGHT WILL COME ON ALONG WITH RED BRAKE LIGHT AND HYBRID REGEN BRAKES DISABLED. SOMETIMES CAR STOPS SOMETIMES CAR DOES NOT STOP. I HAVE LOOKED INTO IT AND SEVERAL PEOPLE HAVE REPORTED FAILURE. I DO NOT UNDERSTAND HOW SUCH A WELL DOCUMENTED OE FAILURE CAN GO FOR SO LONG WITHOUT RECTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320324April 6, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL STARTED TO SHAKE WHICH CAUSED THE STEERING WHEEL TO FAIL TO MOVE WITH EASE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO MATTHEWS FORD (1101 W SW EXPY DR, BROKEN ARROW, OK 74012) BUT NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 217,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319829March 31, 2020
ELECTRICAL SYSTEM
THE CAR WAS DRIVING DOWN THE ROAD (A CITY STREET, NOT A HIGHWAY) AND A TRIANGULAR LIGHT CAME ON THE DASH, ALONG WITH A MESSAGE TO STOP SAFELY. THE ENGINE SHUT DOWN AND I HAD TO COAST INTO A PARKING LOT. THIS HAD HAPPENED PREVIOUSLY AND I HAD PAID A DEALERSHIP TO REPLACE THE HYBRID COOLING PUMP. I LATER FOUND OUT THAT THIS PART HAD BEEN RECALLED AND WAS REIMBURSED BY THE MANUFACTURER FOR THE ORIGINAL REPAIR. THE SAME PART HAS FAILED AGAIN ACCORDING TO THE DEALERSHIP, BUT UPON CONTACTING THE MANUFACTURER, THEY REFUSE TO REPLACE THE PART AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317298March 10, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE VEHICLE WILL STALL WHEN IT COMES TO A STOP, MID TURN, SLOWING DOWN, AND SOMETIMES ACCELERATING. SEVERAL WEBSITES SHOW 100'S OF COMPLAINTS FROM PEOPLE WITH THE SAME ISSUE. IT IS A MAY SAFETY CONCERN BECAUSE IT DIES AT ANY POINT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311786February 27, 2020
STEERING
I BOUGHT THIS VEHICLE A FEW MONTHS AGO. I WAS DRIVING DOWN THE ROAD ON THE HIGHWAY AT ABOUT 75 MPH AND ALL OF A SUDDEN THE STEERING WHEEL STARTED TO SHAKE. I BECAME SCARED AS I THOUGHT I MIGHT CRASH WHEN I STARTED TO SLOW DOWN AND TRY TO PULL TO THE SIDE OF THE ROAD. STEERING THE CAR EVEN TO THE SIDE OF THE ROAD WAS HARD FOR ME. THE STEERING WHEEL EVEN SHAKES WHEN IT'S IN IDLE. I CONTACTED THE MANUFACTURER AS UPON MY GOOLE SEARCH, IT SHOWED AN OLD RECALL WITH THIS SAME ISSUE I AM HAVING. I TOOK MY VEHICLE TO A MECHANIC WHO GAVE ME THE CODE OF B2278 WHICH IS STEERING SHAFT TORQUE SENSOR WHICH WILL CAUSE THE VEHICLE TO BE HARD TO STEER. I LOOKED BACK AT PAST COMPLAINTS AND IT SHOWS SEVERAL OWNERS HAVING THE SAME STEERING ISSUE BUT DID NOT REPORT IT TO THE MANUFACTURER. I DO NOT BELIEVE THAT WHEN THE RECALL WAS ACTIVE THAT THIS ISSUE WAS REPAIRED AT THAT TIME. I CALLED FORD AND THEY REFUSE TO CORRECT THE ISSUE SO THAT LEAVES ME TO GET THIS REPAIRED WHICH WILL BE SEVERAL HUNDRED DOLLARS I DON'T HAVE. I COMPLETED FURTHER RESEARCH AND FOUND THAT THERE IS NO STATUE OF LIMITATIONS ON ANY RECALL AND IN FACT I HAVE 10 TO 15 YEARS AFTER AN ACTIVE RECALL TO HAVE THE RECALLED ISSUE REPAIRED BUT NO ONE WILL HONOR THIS. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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