Mercury Mariner Complaints (2011)

87 consumer complaints on file.

#10851908March 28, 2016
VISIBILITY/WIPER
VEHICLE PARKED IN DRIVEWAY. CLOSED MAIN REAR HATCH AND REAR WINDOW EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823990February 3, 2016
POWER TRAIN
2011 MERCURY MARINER TRANSMISSION FAILED WITHOUT WARNING, THE COMPUTER CHIPS SHOULD HAVE GIVEN SOME KIND OF WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783395October 19, 2015
ELECTRICAL SYSTEM, STEERING
I WAS DRIVING MY VEHICLE AT A LOW RATE OF SPEED ON A CITY STREET ON 10/16/15 AND AS I TURNED A CORNER, ABOUT TO PULL INTO A DRIVEWAY, THERE WAS A COMPLETE LOSS OF POWER STEERING ! THE VEHICLE WAS VERY DIFFICULT TO CONTROL AND IT TOOK ALL MY STRENGTH IN BOTH ARMS TO COMPLETE THE TURN AND PULL INTO THE DRIVEWAY SAFELY. THE VEHICLE WAS TOWED TO CREST FORD DEALERSHIP IN FLAT ROCK, MI AND THE DIAGNOSTIC CODE THEY DETECTED INDICATES THEY NEED TO REPLACE THE ENTIRE STEERING COLUMN AND IS SUPPOSED TO BE COVERED UNDER FORD'S RECALL 14S05. DAVE IN THEIR SERVICE DEPARTMENT TOOK WHAT HE DESCRIBED AS "THE FIRST STEP" BY SENDING AN EMAIL TO REQUEST THAT THIS REPAIR SERVICE BE PERFORMED UNDER THE RECALL. IT WAS DENIED BY FORD BECAUSE A DIFFERENT CODE, ALSO COVERED BY THIS RECALL, WAS ADDRESSED BY LIBERTY FORD IN BRUNSWICK OH ON 5/11/15 (AT WHICH POINT THEY UPDATED THE POWER STEERING CONTROL MODULE). I CONTACT FORD CUSTOMER SERVICE MYSELF ON 10/19/15 AND WAS TOLD THAT THE "PROGRAM HAD BEEN CLOSED" ON MY VEHICLE BECAUSE SERVICE UNDER THE RECALL HAS ALREADY BEEN PERFORMED. IT'S RIDICULOUS THAT THEY AREN'T NOW GOING TO SERVICE THE ADDITIONAL PROBLEM THAT HAS OCCURRED AND IS SUPPOSED TO BE COVERED BY THIS RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700846March 21, 2015
STEERING
I WENT TO MY MECHANIC WITH A STEERING PROBLEM, AND IT WAS PART OF THE TORQUE SENSOR ISSUES THAT WAS RECALLED. MY CAR FALLS IN THOSE DATES BUT THERE IS NO RECALL ON MY VIN FOR THAT PART. AND I DON'T GET WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679887January 30, 2015
AIR BAGS
IN DECEMBER OF 2013, I WAS INVOLVED IN A FENDER BENDER. AFTER THIS ACCIDENT THE AIR BAG LIGHT REMAINED ON. IN JANUARY OF 2015 I WAS BUMPED FROM BEHIND WITH NO DAMAGE. HOWEVER, I THEN DECIDED I SHOULD TAKE IN MY CAR TO SEE WHY THE LIGHT WAS STILL ON. AS IT TURNS OUT, THE AIRBAG MODULE WAS APPARENTLY DAMAGED BEYOND REPAIR. I BELIEVE THAT THIS PART WAS DEFECTIVE AS THE SPEED OF EITHER COLLISION SHOULD NOT HAVE BEEN ENOUGH TO CAUSE THE AIRBAG SYSTEM TO COMPLETELY SHUT DOWN. ADDITIONALLY, THE HIGH COST OF THE MODULE ALSO MADE IT VERY COSTLY TO REPAIR. THIS MODEL OF MARINER HAS BEEN SUBJECT TO A RECALL BEFORE. I HAD TO TAKE IT INTO A SHOP BECAUSE IT WOULD SHUT DOWN ON THE HIGHWAY WHILE I WAS DRIVING. I BELIEVE THAT MORE MARINERS WILL SEE FAILURES OF THIS AIRBAG MODULE IN THE FUTURE AND THAT THIS WILL REQUIRE A RECALL. I STILL HAVE THE OLD MODULE SHOULD NHTSA LIKE TO INSPECT IT TO SEE IF IT IS DEFECTIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10676145January 16, 2015
VISIBILITY/WIPER
VEHICLE WAS PARKED AND IT WAS A VERY COLD (28 DEGREES) AND REAR HATCH GLASS JUST SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664424December 15, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, STEERING
DRIVING AT 40 MPH CAR STALLS, PULL OVER, CAR STARTS UP ENGINE LITE ON, (SAT) TAKE TO DEALER ON MON (12/15/2014), EXPLAIN TO DEALER, THEY CALL 3 HOURS LATER TO SAY "PURGE VALVE NEEDS TO BE REPLACED"OK THIS SHOULD BE COVERED RIGHT? SHE SAYS NO! THE COST TO YOU WILL BE $320.33. I TOLD HER THIS IS PART OF THE EMISSIONS, IT HAS TO BE, SHE SAID NO ITS NOT! I PURCHASED THIS CAR FROM THIS DEALER 3 1/2 YEARS AGO, (BOUGHT IS NEW) STILL UNDERWARRANTY.. BUT THIS IS NOT COVERED! THE 800 NUMBER TO FORDS BLEW ME OFF! AND SAID WHAT THE DEALER SAYS GOES!>. WHY DID SHE SUGGEST I CALL THEM THEN! (NOT GOOD CUSTOMER SERVICE) I WAS HOPING FOR EXPLANATION! PLEASE HELP, THIS SHOULD BE COVERED. LOOK AT YOUR ON LINE COMPLAINTS ABOUT THIS! SHAME SHAME SHAME. OF COURSE I PAID IT, I NEED MY CAR! PLEASE NOTE I WAS TOLD THAT THERE WERE AT 5 OR MORE CARS WITH THE SAME/SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649966October 25, 2014
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW EXPLODED UPON CLOSURE. THERE WAS NO INTERFERENCE. OAT WAS 58* INTERIOR TEMPERATURE WAS 72*. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632274September 10, 2014
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING AT HIGHWAY SPEEDS (60PMH) IT WOULD LOSS POWER AND KINDA LIMP ALONG. I CAN PULL OFF TO THE SIDE OF THE ROAD AND TURN THE CAR OFF AND START IT BAKE ON AGAIN AN RUN JUST FIND AFTER THAT. THIS HAS HAPPEN THREE TIME SINCE. IT IS BECOME REALLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608499July 7, 2014
ENGINE
I WAS DRIVING AND THE ENGINE CUT OUT ON ME AND I HAD TO PULL OVER IT WOULDN'T TAKE ANY GAS WHEN I PULLED OVER AND STOPPED I SHUT THE ENGINE OFF AND TURNED IT BACK ON I RAN RUFF I SHUT IT OFF AGAIN AND TURNED IT BACK ON THEN IT RAN FINE. THEN ABOUT 3 HOURS LATER IT DID THE SAME THING AGAIN. I AM AFRAID TO GO ON THE HIGHWAY WITH THIS VEHICLE WHAT IF I AM IN THE HIGH SPEED LANE AND THIS HAPPENS I HAVE ONLY HAD THE VEHICLE 3 MONTHS I BOUGHT IT FROM RODMAN FORD IN FOXBORO MASSACHUSETTS. THANK YOU [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606077June 26, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY ON MY AFTERNOON COMMUTE HOME WITH MY 3 YR OLD DAUGHTER IN THE BACK SEAT AND MY VEHICLE LOST POWER AND THE CHECK ENGINE LIGHT AND A WRENCH LIGHT CAME ON AND IT WOULD NOT GO ABOVE 25 MPH. I ALMOST GOT HIT IN THE REAR OF MY VEHICLE CAUSE I WAS NOT EXPECTING THIS TO HAPPEN BY ANY MEANS, BUT I WAS ABLE TO COAST OFF THE HIGHWAY AND SHUT THE ENGINE DOWN FOR A FEW MINUTES AND RESTARTED IT DROVE ABOUT 5 MILES AND IT DID IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586703May 5, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
I WAS DRIVING THROUGH MY NEIGHBORHOOD ON THE WAY HOME FROM GOING OUT TO DINNER. I WENT AROUND A CURVE AND THEN WHEN I STARTED GOING UP A SLIGHT HILL, THE ENGINE SURGED. I DIDN'T THINK TO MUCH ABOUT IT UNTIL I LOST ALMOST ALL POWER. I COULD NOT GET UP TO A SPEED HIGHER THAN 5 MILES PER HOUR. I WAS ABLE TO GET WITHIN ONE BLOCK OF MY RESIDENCE. I WAITED FOR ABOUT AN HOUR AS I LOOKED UP THE DIAGNOSTIC CODE THAT MY ODB2 SCANNER GAVE ME. I FOUND OUT THAT IT IS CODE P2111, THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. I WENT BACK TO MY CAR, AFTER ABOUT AN HOUR, AND IT STARTED JUST FINE. I WAS ABLE TO DRIVE MY SUV TO MY LOCAL FORD DEALER, WITH SOMEONE IN ANOTHER CAR FOLLOWING TO MAKE SURE THAT I DIDN'T HAVE A REPEATING ISSUE. I DID A NIGHT KEY DROP TONIGHT, THE SAME DAY AS WHEN THE ISSUE HAPPENED. I INCLUDED THE WARRANTY LETTER THAT I HAD RECEIVED FROM FORD REGARDING THE THROTTLE BODY REPLACEMENT. I CANNOT UNDERSTAND WHY FORD WOULD NOT ISSUE AN OFFICIAL RECALL TO FIX THIS ONGOING PROBLEM. I FEEL VERY FORTUNATE THAT I WAS NOT ON A BUSY INTERSTATE HIGHWAY OR OTHERWISE CONGESTED ROAD WHEN THIS HAPPENED. WILL THERE HAVE TO BE NUMEROUS REPORTS OF FATALITIES OR SERIOUS PROPERTY DAMAGE BEFORE THIS ISSUE IS ACTUALLY RECTIFIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559592January 13, 2014
ENGINE
THE VEHICLE LOST ALL POWER FROM THE MOTOR AND I HAD TO CROSS LANES TO GET TO THE SHOULDER WHILE FREE WHEELING. THIS HAS NOW HAPPENED ON 3 OCCASIONS. THE MOTOR WAS STILL RUNNING BUT WITH NO PULLING POWER. ONCE I HAD SWITCHED THE MOTOR OFF AND WAITED A FEW MOMENTS I WAS ABLE TO RESTART AND THE VEHICLE OPERATED PERFECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555380December 9, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WAS ON A VERY BUSY FOUR-LANE ROAD DRIVING APPROXIMATELY 55 MILES PER HOUR; IT WAS DARK AND RAINING. THE CAR SUDDENLY SLOWED TO ALMOST NO MOVEMENT, BUT THE ENGINE WAS RUNNING. WAS ABLE TO DRIFT INTO A LOWE'S PARKING LOT SAFELY OFF THE HIGHWAY. THE ENGINE LIGHT AND A WRENCH SYMBOL APPEARED; I CUT THE ENGINE OFF AND WAITED ABOUT 10 MINUTES AND RESTARTED. VEHICLE GOT ME TO THE HOTEL WHERE I WAS STAYING ABOUT A 1/2 MILE AWAY. NEXT MORNING, I HAD SOMEONE FOLLOW ME SO THAT I COULD ATTEMPT TO GET IT TO THE FORD DEALER IN PRINCETON, WEST VIRGINIA. CAR STALLED ON 5 OCCASIONS; RESTARTED IT, GO A MILE OR SO AND HAD TO RESTART AGAIN. THE SERVICE DEPARTMENT WAS EXCELLENT - THEY IMMEDIATELY TOOK THE CAR IN (I WAS IN TOWN FOR A FUNERAL); TECH DISCOVERED IT WAS THE THROTTLE BODY. IT WAS REPLACED, BUT AT A COST OF $594.85. THIS WAS THE SECOND INCIDENCE IN LESS THAN 4 DAYS WITH THIS SAME PROBLEM. ON DECEMBER 2, I TOOK THE VEHICLE TO THE LOCAL FORD GARAGE IN GREENEVILLE, TENNESSEE, WHERE I LIVE. THE ENGINE LIGHT HAD COME ON AND I WAS CONCERNED SINCE THE MANUAL SAID TO SEE THE DEALER IMMEDIATELY. LOCAL FORD GARAGE CLEANED OUT THE FUEL LINE AND SAID I SHOULD NOT HAVE ANY MORE PROBLEMS. ENGINE LIGHT WAS OFF AND I THOUGHT THE CAR WAS OKAY. THEN ON DECEMBER 5, DROVE TO PRINCETON, WEST VIRGINIA, AND THE NIGHTMARE BEGAN. IT APPEARS THAT THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM SINCE SO MANY OWNERS HAVE COMPLAINED. THERE SHOULD HAVE BEEN A RECALL AND THE PROBLEM RESOLVED. IT IS EXTREMELY UNSAFE TO BE ON THE INTERSTATE OR ANY ROAD WHERE TRAFFIC MOVES FAST WHEN YOUR CAR GOES TO A BASIC IDLE AND WILL NOT ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555198December 7, 2013
VEHICLE SPEED CONTROL
DRIVING DOWN A HIGHWAY AT 60MPH THE 2011 MERCURY MARINER STOPPED ACCELERATING. PULLED OVER TO THE SIDE OF THE ROAD. WAITED 3 SECONDS AND RESTARTED THE CAR. IT HESITATED TO TURN OVER BUT DID RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553036November 20, 2013
POWER TRAIN
MY WIFE WAS DRIVING THE 2011 MERCURY MARINER ON THE INTERSTATE AT 60 MPH WHEN THE WRENCH LIGHT (THROTTLE CONTROL/POWERTRAIN) CAME ON AND THE CAR SPEED DROPPED RAPIDLY TO ABOUT 20 MPH. FORTUNATELY SHE WAS ABLE TO PULL THE MARINER OVER TO THE SIDE OF THE INTERSTATE AND CAME TO A STOP AND SHUT THE ENGINE OFF. WHEN SHE RESTARTED THE MARINER THE LIGHT WENT AWAY AND POWER TO THE MARINER WAS RESTORED. THIS IS HAS HAPPENED TO THE MARINER TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546331September 30, 2013
ENGINE, POWER TRAIN
ON THE MORNING OF SEPTEMBER 10, 2013, AFTER ABOUT A 30 MINUTE COMMUTE TO MY PLACE OF WORK, I PULLED INTO MY WORK DRIVEWAY, AND MY 2011 MERCURY MARINER STALLED. THE ENGINE SEEMED TO CUT OFF, THE WRENCH LIGHT CAME ON, AND MY VEHICLE ROLLED INTO THE PARKING SPOT. UNSURE OF WHAT HAD HAPPENED WITH MY VEHICLE (AS IT HAD NEVER HAPPENED BEFORE), I IMMEDIATELY CALLED MY LOCAL FORD DEALERSHIP SERVICE DEPARTMENT. THE SERVICE MANAGER WAS EXTREMELY HELPFUL AND TOLD ME IT SOUNDED LIKE A THROTTLE BODY PROBLEM, AS HIS SERVICE DEPARTMENT HAS REPLACED A NUMBER OF THESE ON BOTH THE FORD ESCAPES AND MERCURY MARINERS. ON MY LUNCH BREAK, I DROVE OVER TO THE DEALERSHIP AND MADE IT WITH NO STALLING OUT PROBLEMS. THE MANAGER THEN TOLD ME HE WOULD DRIVE ME BACK TO WORK IN THE VEHICLE TO SEE IF IT WOULD "ACT UP." IT DID NOT "ACT UP" WHILE HE DROVE ME BACK TO MY PLACE OF WORK, BUT ON HIS WAY BACK TO THE DEALERSHIP, IT STALLED OUT ON HIM WHILE HE WAS ATTEMPTING A LEFT TURN. HE HAD TO TURN THE VEHICLE OFF FOR APPROXIMATELY 30 SECONDS TO LET IT RESET. HE SAID AT THIS POINT THE CHECK ENGINE LIGHT ALSO CAME ON. HE GOT IT INTO THE SERVICE DEPARTMENT AND HOOKED IT UP TO THE COMPUTER. THE COMPUTER GENERATED CODE P2111, ELECTRONIC THROTTLE BODY ASSEMBLY. HE LUCKILY HAD ONE IN STOCK AND IT WAS PROMPTLY REPLACED. I HAVE NOT HAD ANY MORE STALLING OUT ISSUES WITH MY MARINER AND THE ISSUE APPEARS TO BE RESOLVED. THIS PROBLEM COULD HAVE HAD DEADLY CONSEQUENCES HAD IT STALLED OUT AT THE WRONG PLACE AND WRONG TIME, PARTICULARLY IN AN ONCOMING TRAFFIC SITUATION. AS THE SERVICE MANAGER MENTIONED TO ME, THIS HAS BEEN AN ONGOING PROBLEM THAT IS FACING A POTENTIAL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545508September 26, 2013
POWER TRAIN
VEHICLE WAS EXITING A PARKING LOT, STOPPED IN THE RIGHT TURN LANE. PRESSED ACCELERATOR TO PULL OUT OF PARKING LOT AND VEHICLE BEGAN JOLTING VIOLENTLY BACK AND FORTH AND BARELY MOVING FORWARD - BUT DID MOVE INTO THE ONCOMING TRAFFIC LANE. EVENTUALLY VEHICLE WAS UNABLE TO MOVE AND ENGINE STOPPED. HAD TO PUSH VEHICLE TO SIDE OF ROAD TO RESTART. DEALER ADVISED BROKEN "THROTTLE BODY AND MO" NOT COVERED BY WARRANTY AND FORCED TO PAY FOR REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544299September 18, 2013
AIR BAGS, VEHICLE SPEED CONTROL
SHE PULLED INTO A PATIENTS DRIVEWAY AND STOPPED SHE WENT TO PUT IT IN PARK AND THE CAR JUST TOOK OFF INTO THE HOUSE. SHE (THE DRIVER) HAD TO BE TAKEN TO THE ER. SHE HAD HER FOOT ON THE BRAKE STILL WHEN THE CAR TOOK OFF. I HAVE PICTURES OF HOW THE RIGHT FRONT TIRE WAS DRAGGED THROUGH THE DIRT WHILE BRAKE WAS APPLIED. IT DAMAGED THE HOME AND DID OVER 5000.00 DAMAGE TO THE CAR. SHE INSISTS IT ACCELERATED UNEXPECTEDLY. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10543368September 12, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TRAVELING ON 2 LANE ROAD AT 55 MPH. ENGINE SET AT CRUISE CONTROL SPEED WHEN POWER WAS LOST. VEHICLE FELT LIKE IT WAS COASTING, THE ACCELERATOR WOULD NOT WORK. I WAS ABLE TO COAST TO A STOP ON A SIDE STREET, THEN HAD MY VEHICLE TOWED TO THE DEALER FOR REPAIRS. I CHECKED WEB SITES LAST NIGHT AND FOUND THIS TO BE A RECURRING PROBLEM WITH FORD ESCAPES AND MARINERS. COST OF REPAIR WAS $382.37 AND NOT COVERED FOR ANY REIMBURSEMENT BY FORD/LINCOLN. CUTTING OFF LIKE THIS IS EXTREMELY DANGEROUS AND PLACES OCCUPANTS AT RISK FOR SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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