Mercury Mariner Complaints (2006)

101 consumer complaints on file.

#10652709November 5, 2014
AIR BAGS
HEAD ON COLLISION IN MERCURY MARINER, GOING APPROXIMATELY 40 MPH. AIRBAGS FAILED TO DEPLOY, CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL. RESULTED IN LOSS OF CONSCIOUSNESS, CONCUSSION, AND BROKEN TOOTH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10622413August 14, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TONE RING SNAPPED OFF OF AXLE AND CAUSED THE CAR TO GO INTO 2WD AND APPLY THE ABS BRAKES WHEN NOT ACTUALLY BEING NEEDED WHICH ALMOST ENDED UP IN REAR ENDING A CAR WHEN THE FAILURE OCCURRED. TONE RING DESIGN NEEDS LOOKED IT. THIS SHOULD NOT HAPPEN. CORROSION BUILDING UP BETWEEN THE TONE RING AND AXLE SEEMS TO BE WHAT CAUSED THE FORCE OF SNAPPING THIS RING. JUST A POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615247July 22, 2014
TIRES, TIRES:TREAD/BELT
I DROVE FROM ATLANTA, GEORGIA TO EL PASO, TEXAS OVER A TWO DAY PERIOD. I WAS NOT SPEEDING AND THERE WERE NO ADVERSE WEATHER CONDITIONS. PREPARING FOR MY RETURN TRIP, I TOOK MY CAR TO GET AN OIL CHANGE. THE MECHANIC DISCOVERED MY TIRE HAD SEVERE TREAD SEPARATION. THE TIRE HAS NOT YET BEEN REPAIRED OR REPLACED, THOUGH THE CAR IS NOW USING A DONUT TIRE IN ITS PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615391July 22, 2014
TIRES, TIRES:SIDEWALL
I WAS DRIVING FROM ATLANTA, GA TO COLUMBIA, SC. ABOUT 2 HOURS INTO THE TRIP, THERE WAS A SUDDEN NOISE AND CLICKING SOUND (LATER DISCOVERED TO BE THE TIRE HITTING THE AXLE). WHEN THE CAR WAS EXAMINED AT A MECHANICS, IT WAS DISCOVERED THAT THE TREAD INTERIOR WALL BEGAN TO SEPARATE. THE PART WAS REPLACED. THE OLD PART IS NO LONGER AVAILABLE, THOUGH THERE ARE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604596June 19, 2014
STEERING, ELECTRICAL SYSTEM
WHILE ATTEMPTING TO EXIT A PARKING LOT (DRIVING AT LESS THAN 5 MPH AND MAKING A RIGHT TURN TO LEAVE THE PARKING SPOT), THE STEERING BECAME VERY HARD TO TURN. THINKING THAT THE ENGINE HAD SHUT OFF, I RESTARTED THE ENGINE THEN I NOTICED THE MESSAGE IN THE CLUSTER "SERVICE POWER STEERING". I DROVE TO THE NEAREST REPAIR SHOP A FEW BLOCKS AWAY AND THEY CONFIRMED THAT THE POWER STEERING MODULE IS BAD AND WILL HAVE TO BE REPLACED. THEY ESTIMATED REPAIRS WOULD COST ABOUT $1200 IF THEY CAN FIND A USED ONE. I WAS LESS THAN 5 MILES AWAY AND CONTINUED ON HOME. PARKING THIS VEHICLE IN NYC TIGHT SPOTS WITHOUT THE POWER STEERING IS QUITE AN UNDERTAKING. THE WRENCH DISPLAY IN THE CLUSTER AND THE "SERVICE POWER STEERING" MESSAGE HAS BEEN CONSISTENT AND HAS NEVER DISAPPEARED ONCE. I TOOK IT TO MY NEIGHBORHOOD FORD DEALER A FEW WEEKS LATER AND THEY CONFIRMED THAT I WILL NEED "POWER STEERING RACK AND PINION, MODULE AND ALIGNMENT WITH ESTIMATED REPAIRS COSTING $3850 INCLUDING TAXES. THIS PROBLEM SEEMS SIMILAR TO THOSE REPORTED BY THE OWNERS OF THE 2008 - 2011 FORD ESCAPE / MERCURY MARINER SUVS AND IDENTIFIED IN THE RECENT FORD RECALLS FOR POWER STEERING ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597575June 11, 2014
ELECTRICAL SYSTEM, STEERING
IN APRIL 2014 MY GIRLFRIEND WAS DRIVING OUR 2006 MERCURY MARINER WHEN IT SHUT OFF WHILE DRIVING. WAS TOLD TO RESET COMPUTER WHICH WE DID. THE NEXT DAY IT SHUT OFF IN AN INTERSECTION. LUCKILY NO ACCIDENT BUT UNDER NO CIRCUMSTANCES SHOULD THE CAR COMPUTER SHUT THE CAR OFF WHILE DRIVING!!!!!! WAS WIRING HARNESS FOR HYBRID BATTERY. THE NEXT MONTH SHE WAS DRIVING AND LOST ALL POWER STEERING WHILE DRIVING. LUCKILY NO ACCIDENT. TOOK IT TO DEALER, TOLD WOULD NEED TO REPLACE ENTIRE STEERING COLUMN OR SENSOR. WAS SENSOR ($1129). WHY IS THIS YEAR NOT COVERED BY RECALL FOR THIS ISSUE AND 2008 ON IS???? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594886May 29, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
MANY TIMES, EITHER AFTER A STOP OR LETTING MY FOOT OFF THE GAS PEDAL AND THEN TRYING TO PUSH THE GAS PEDAL AGAIN, THE PEDAL WOULD NOT MOVE, AND I COULD NO LONGER ACCELARATE AND HAVE BEEN FORCED A FEW TIMES TO PULL OFF TO THE SIDE OF THE ROAD UNTIL I COULD GET IT TO PRESS DOWN. SOMETIMES WAITING FOR 5+ MINUTES FOR IT TO WORK. I HAD SOMEONE LOOK AT IT, IT'S THE THROTTLE BODY. IT GETS BUILD UP IN IT AND CAN'T COMPRESS, SEEMS TO BE WORSE IN THE COOLER WEATHER (VS SUMMER). THIS IS A VERY DANGEROUS, ESPECIALLY WITH TRAFFICE AROUND, AND I HAVE HAD MY KIDS IN THE CAR WHEN ITS HAPPENED AND I GET NERVOUS IT'LL HAPPEN IN A SITUATION THAT I CAN'T PREVENT AN ACCIDENT. I HAVE NEVER HAD A PROBLEM WITH A THROTTLE ON ANY OF MY OTHER CARS, NOR HAVE I KNOWN ANYONE WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585945May 1, 2014
POWER TRAIN, ENGINE
THE TRUCK SHUTS OFF WHEN I COME TO A COMPLETE STOP. IT USUALLY HAPPENS WHEN I'M ATTEMPTING TO STOP AT A YELLOW LIGHT TO AVOID RUNNING THE RED LIGHT. IF THE TRUCK COME FROM A HIGH RATE OF SPEED (45 MPH) TO (0 MPH) IT JUST TURN OFF. I'M AFRAID SOMEONE IS GOING TO RUN INTO THE BACK OF ME WHEN THE LIGHT TURN GREEN BECAUSE THE DRIVER EXPECTS ME TO MOVE WHEN THE LIGHT TURN GREEN. I THINK THIS IS VERY DANGEROUS FOR A VEHICLE TO JUST STOP. IT HAS HAPPENED ABOUT 20 TIMES SINCE 03-29-2014. I WAS TOLD BY TWO MECHANICS THAT IT'S THE TORQUE CONVERTER AND THAT THERE IS A RECALL ON THE FORD ESCAPE FOR THIS SAME PROBLEM. I BELIEVE THE PARTS ARE THE SAME FOR FORD AND MERCURY AND I WANT IT TO BE KNOWN THAT MERCURY VEHICLES ARE HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583718April 20, 2014
SERVICE BRAKES
WAS DRIVING 50MPH AND CAR SHUTS OFF AND WARNING SAYS PULL OVER AFTER DOING SO I TRY TO START IT CAR DIDN'T START TILL THE 3RD CRANK AFTER IT STARTED I STARTED TO DRIVE WHEN I PRESSED THE BRAKE THE PEDAL WAS REALLY HARD AND THE BRAKE LIGHT AND ABS LIGHT CAME ON I TOOK IT TO THE FORD DEALER SHIP IN NAPERVILLE IL AND THEY DIAGNOSE THAT THE HCU (HYDRAULIC CONTROL UNIT FOR ABS) IS BAD $3900 SMART JUNCTION BOX AND POSSIBLY THE MASTER CYLINDER IS BAD GAVE ME A $5200 ESTIMATE FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563592February 9, 2014
VEHICLE SPEED CONTROL
EARLY ON ONLY HAPPENED A FEW TIMES DURING WINTER. BUT AS OF RECENTLY IT HAS BECOME VERY DANGEROUS TO THE POINT I'VE PULLED OUT AFTER BEING AT A LIGHT OR STOP SIGN INTO TRAFFIC AND UNABLE TO GO. GAS PEDAL WILL NOT BUDGE. I'VE HAD A FRIEND FOLLOWING BEHIND ME AT ONE POINT AND THEY ACTUALLY RAN INTO THE BACK OF MY VEHICLE, LUCKILY NO DAMAGE WAS DONE TO THERE CAR AND MINE SUFFERED MINOR DAMAGES TO THE BUMPER. I'VE BEEN HEARING THINGS ABOUT FORD EXTENDING WARRANTY TO TEN YEARS AND 150,000 MILES TO FIX THIS TYPE OF PROBLEM POSSIBLY WITH FAILURE OF DEFECTIVE THROTTLE BODY SYSTEM. BUT I DON'T KNOW IF THAT'S MY ISSUE. I DO KNOW I'VE ALMOST BEEN IN SEVEN ACCIDENTS WITHIN THE PAST TWO WEEKS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10559011January 8, 2014
STEERING
STOPPED AT GAS STATION TO FUEL VEHICLE. RETURNED TO VEHICLE AFTER FUELING. WHEN I STARTED MY MERCURY MARINER HYBRID, THE INFORMATION SCREEN SAID "SERVICE POWER STEERING". WHEN I STARTED TO MOVE THE VEHICLE, I REALIZED I ONLY HAD MANUAL STEERING AVAILABLE. THIS CONTINUED ALL THE WAY HOME (5 MILES) ON ICY SNOW COVERED ROADS (FOLLOWING OUR NEAR BLIZZARD HEAR IN NORTH EASTERN INDIANA). NEXT MORNING, STARTED VEHICLE AND IT WAS BACK TO NORMAL. MY EXTENSIVE RESEARCH, SO FAR, INDICATES THERE HAVE NOT BEEN ANY RECALLS FOR THIS, WHAT APPEARS TO BE, WIDESPREAD, AND MIGHT I SAY POTENTIALLY VERY DANGEROUS PROBLEM. THIS IS SERIOUS. HOW MANY DEATHS ARE REQUIRED BEFORE A RECALL IS ISSUED ON THIS ISSUE? AFTER READING ABOUT THE VAST NUMBER OF PEOPLE THAT HAVE EXPERIENCED THIS SAME PROBLEM, I'VE STARTED LOOKING FOR ANOTHER VEHICLE. COME ON, SERIOUSLY, THIS IS ONE THAT NEEDS YOUR ATTENTION NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555027December 6, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, STEERING
STOP AT A RED LIGHT THE FUEL PEDDLE GOT STUCK WOULD NOT ACCELERATE. FINALLY THE MARINER STARTED MOVING THEN HAD TO COME TO A STOP FOR STOP SIGN SAME THING HAPPENED. TOOK IT TO THE SHOP SAID THE "THROTTLE" WAS BROKEN ON THIS. THIS IS A VERY DANGEROUS CAN'T DRIVE IT WITH THE THROTTLE BEING BROKEN. NEVER HAD A PROBLEM WITH A THROTTLE ON ANY OF MY PASS CARS. TRACER,LS MUSTANG I HAVE THESE CARS OVER THE YEARS. BOUGHT ALL OF MY CARS FROM THE SAME DEALERSHIP.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552203November 14, 2013
VEHICLE SPEED CONTROL
WHEN THE TEMPERATURE IS COLD, THE ACCELERATOR WILL NOT ALLOW ITSELF TO BE DEPRESSED AFTER 1-2 MINUTES OF DRIVING, AND THEN FOR THE NEXT 10-15 MINUTES. OCCASIONALLY, TAPPING ON THE PEDAL, OR PUSHING EXTREMELY HARD WILL MAKE IT MOVE AND THE VEHICLE WILL DANGEROUSLY AND RAPIDLY ACCELERATE DUE TO THE EXCESSIVE FORCE REQUIRED UNTIL THE DRIVER IS ABLE TO ADJUST THE FORCE, WHICH SOMETIMES CAUSES THE PEDAL TO BECOME STUCK CLOSED AGAIN ON A HIGH SPEED ROAD. OVER THE YEARS, THIS PROBLEM HAS BECOME PROGRESSIVELY WORSE. IT IS VERY DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549494October 25, 2013
FUEL/PROPULSION SYSTEM
I HAVE HAD THE FUEL LINE REPLACE AND NOW I HAVE TO HAVE THE THROTTLE BODY REPLACED. THE MECHANIC SAID FOR BOTH PARTS - THEY WERE DEFECTIVE PARTS. I CAN NOT PRESS ON THE GAS TO ACCELERATE. AT TIMES THIS HAPPENS WHILE I AM DRIVING WHICH CAN CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544087September 17, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534362August 8, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. UPDATED 09/25/13*LJ THE VEHICLE BEGAN TO STALL WHEN COMING TO A STOP. THE DEALER CONFIRMED, THE TRANSMISSION NEEDED TO BE SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531795July 25, 2013
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
WHILE BUILDING SPEED VIA AN ON-RAMP ON CA FREEWAY 680, THE TRANSMISSION BEGAN TO FAIL. WITHIN ROUGHLY 200 YARDS, THE CAR LOST POWER AND, THANKFULLY, I WAS ABLE TO GET MY CAR TO THE SIDE OF THE FREEWAY. THE FIRST TIME I WAS ABLE TO GET THE CAR TO WORK AGAIN, I WAS ONLY ABLE TO DRIVE ABOUT 50 YARDS. I THEN LET THE CAR 'REST' FOR ABOUT 20-30 MINUTES (WHILE I CONTACT MY ROADSIDE ASSISTANCE COMPANY). AFTER THAT AMOUNT OF TIME, I TRIED THE CAR AGAIN AND WAS ABLE TO DRIVE TO THE NEXT OFF-RAMP (INDUSTRIAL WAY, BENICIA, CA). AT THE STOP SIGN OF THAT OFF-RAMP, THE CAR FAILED AGAIN AND I CHOSE TO HAVE IT TOWED INSTEAD OF CONTINUE TRYING TO MAKE IT WORK PROPERLY. MY MARINER IS A 2006 WITH ONLY 77,541 MILES! MY CAR EVENTUALLY GOT TO A TRANSMISSION SHOP TO BE FIXED, BUT IT WAS IN MY RESEARCH OF THE PROBLEM THAT I FOUND FAILING/FAULTY TRANSMISSIONS TO BE A VERY COMMON AND KNOWN ISSUE FOR MARINERS WITH LOW MILEAGE (MODEL YEARS OF 2005-2011, AT LEAST). MY COMPLAINT IS THAT THERE SHOULD BE A RECALL ISSUED BECAUSE THIS IS A WELL KNOWN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521954June 26, 2013
POWER TRAIN
I WAS GOING DOWN THE EXPRESSWAY WHEN I GOT A WARNING AND A MESSAGE TELLING ME TO SAFELY STOP THE VEHICLE, AND I LOST POWER DOWN TO A CRAWL. I TOOK IT TO THE DEALER AND THEY SAID THIS WASN'T COVERED BY THE EXTENDED WARRANTY I PURCHASED EVEN THOUGH THEY SAID IT WAS PART OF THE POWER TRAIN .I EVEN CALLED FORD CUSTOMER SERVICE WARRANTY DIVISION AND THEY SAID IT WASN'T COVERED BUT IF IT WAS RECALLED THEY WOULD REFUND REPAIRS WITH RECEIPT.. I LOOKED ONLINE AND THERE ARE LOTS OF COMPLAINTS OF THIS PART GOING BAD AND REPLACED BY A UPDATED VERSION THAT WILL HOLD UP BETTER FOR THIS GAS/ELE. MOTOR. I BELIEVE THEY SHOULD RECALL THIS PART AND COVER IT UPON REPLACEMENT. THE COST ESTIMATE WAS $670! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516115June 10, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCURY MARINA HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKING SYSTEM FAILED WITH THE ILLUMINATION OF THE ABS AND BRAKE WARNING LIGHTS. AS A RESULT, THE CONTACT CRASHED INTO A STOP SIGN. THE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 267,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10512234May 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MECHANIC CONTACTED AN AUTHORIZED DEALER AND WAS ADVISED NOT TO INSTALL A USED TRANSMISSION BECAUSE THE 2006 TRANSMISSIONS WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 82,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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