Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10622393August 14, 2014
VEHICLE SPEED CONTROL
DRIVING HOME FROM WORK AT 6 PM ON MONDAY AND I WAS GOING 35 MPH AND THE SUV HAZARD LIGHT CAME ON AND THEN SAID "PULL OVER SAFELY NOW" AND I LOST POWER AND COULDN'T ACCELERATE. IM GLADE I WASN'T ON THE FREEWAY. TOOK MY SUV INTO FORD AND THEY SAID IT WAS THE THROTTLE BODY. THEY ARE FIXING IT NOW $845 LATER IM HOPING ITS NOT GOING TO HAPPEN AGAIN, BUT WHAT I HAVE READ TO A LOT OF PEOPLE THAT HAVE FIXED THEIRS, THE PROBLEM PERSISTS. IM NOT FEELING VERY COMFORTABLE DRIVING MY SUV ON THE FREEWAY, AND I HAVE TO DRIVE IT ON THERE 5 DAYS A WEEK FOR WORK. WASN'T EXPECTING THIS TO BE SUCH A BIG ISSUE, MAKES ME NOT WANT TO BUY ANOTHER FORD AGAIN.... THEY NEED TO RECALL THIS FOR 2008 ALSO NOT JUST THE NEWER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622015August 13, 2014
STEERING:COLUMN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE VEHICLE. THE STEERING WHEEL SEIZED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE STEERING COLUMN NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10621162August 9, 2014
POWER TRAIN
MY 08' MERCURY MARINER HAS ONLY 46,000 MILES ON IT AND NOW NEEDS A NEW TRANSMISSION. WHEN I GOT INTO MY CAR AND TRIED TO PUT IT IN REVERSE, THE CAR WOULD NOT MOVE BACKWARDS. IT WORKED IN DRIVE, BUT I HAD TO PUSH MY CAR IN ORDER TO TURN IT AROUND AND DRIVE TO A REPAIR SHOP. I WAS THEN INFORMED THAT I WOULD NEED A NEW TRANSMISSION THAT WOULD COST AROUND $3600 FOR MY CAR INCLUDING THE PART AND LABOR. I HAVE NEVER BEEN IN AN ACCIDENT AND HAVE HAD NO PREVIOUS ISSUES WITH MY CAR INVOLVING THE TRANSMISSION. I BELIEVE THAT IT IS UNBELIEVABLE THAT A CAR WITH SUCH FEW MILES ON IT SHOULD NEED A NEW TRANSMISSION. WHEN I CALLED FORD CUSTOMER SERVICE THEY STATED THAT THEY WOULD NOT HELP ME WITH ANY OF THESE COSTS BECAUSE THERE WAS NO RECALL FOR THIS ON MY VEHICLE. I BELIEVE THAT THIS IS AN ISSUE WITH THIS PARTICULAR VEHICLE MAKE AND MODEL AFTER SOME RESEARCH AND WAS TOLD BY THE MECHANIC SHOP THAT THEY HAD SEEN THIS PROBLEM MANY TIMES BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619541August 7, 2014
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE SHUTS OFF WITH A RED TRIANGLE AND THE DISPLAY SAYS TO PULL OFF SAFELY. THIS HAS HAPPENED ABOUT 6 TIMES ALREADY. I HAVE TAKEN IT BACK TO THE FORD DEALER AND THEY REPLACED THE THROTTLE BODY BECAUSE THERE IS A SENSOR THAT FAILS IN THE UNIT AND THEY EXPLAINED THE FACTORY CALIBRATES THE WHOLE UNIT WITH A STEEP PRICE TAG. LUCKY I STILL HAVE 5000 MILES TILL WARRANTY EXPIRES. I GUESS A NUMBER OF TIMES IT WAS NOT A BIG DEAL TO PULL OVER ON THE SHOULDER AND RESTART THE VEHICLE AND CARRY ON. THIS LAST TIME WE HAD SERVICE DONE TO THE VEHICLE I INFORMED THE FORD SERVICE AGENT THAT WE WERE GOING ON A LONG TRIP AND IF WE SHOULD GET A RENTAL. HE WAS CONFIDENT THE WORK THEY PERFORMED WOULD RESOLVE THE SHUT DOWN ISSUE. WE LEFT LA AND WENT ON OUR WAY TO BISHOP FOR A GROUP HIKING TRIP. THE MARINER RAN FINE FOR 3/4 OF THE WAY AND AGAIN WHILE DRIVING ON A 2 LANE ROAD THE MARINER SHUTS OFF. I NEGOTIATED TO THE RIGHT AS MY SPEED WAS DECLINING AND A 18 WHEELER WAS PASSING ME UP ON THE RIGHT AND THE CAR BEHIND ME WAS GAINING ON MY REAR. IT WAS A BIT SCARY BUT WE MANAGED TO PULL OVER SAFELY. UPON TURNING OFF THE MARINER IGNITION AND RESTARTING WE CARRIED ON TO THE DESTINATION. IT WAS RAINING AND A ROAD CONDITIONS WERE NOT THE BEST BUT WE DID NOT WANT TO BE STRANDED ON THE SIDE OF THE ROAD. ONCE AGAIN AFTER DRIVING FOR 10 MINUTES THE MARINER SHUT OFF AND WITH THE LOSS OF POWER. NOT A SAFE SITUATION TO HAVE YOUR ENGINE SHUT OFF WHILE DRIVING IN A FREEWAY AT SPEED OF 65 AND TO SUDDENLY LOSS YOUR ENGINE WITH NO ABILITY TO ACCELERATE OUT OF A UNSAFE SITUATION. IT COULD BE VERY DANGEROUS IF WE WERE TRAVELING ON A WINDY SINGLE LANE ROAD WITHOUT A SHOULDER AS THERE ARE A BUNCH IN THE HIGHER ELEVATIONS WHERE WE HIKE. IT WOULD NOT BE SAFE TO STOP AND DEAL WITH THIS SITUATION AS CARS ARE COMING UP A HILL AND YOUR TRYING TO RESET THE IGNITION COMPUTER SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620663August 7, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
ENGINE SHUTS OFF AND DISPLAY SAYS TO PULL OFF ROAD. THIS HAS BEEN A ON GOING PROBLEM. THE DEALER REPLACED THE THROTTLE BODY AND IT STILL HAPPENS. IT IS VERY UNSAFE TO LOSE YOUR VEHICLE'S ACCELERATION AND HAVE THE ENGINE TURN OFF. I THINK IT MAY BE A COMPUTER CODE GLITCH BECAUSE BASED ON WHAT I WAS TOLD BY THE DEALER THE ENGINE SHUTS OFF BECAUSE A FUEL MIXTURE ISSUE DETECT THAT MAY EVEN BE A FALSE READING. THIS AUTOMATED ACTION WITHIN THE VEHICLE BRAIN DECISION PUTS MANY AT RISK AS I FOUND OUT WHEN I WAS IN THE FURTHEST LEFT LANE ABOUT A MILE BEFORE THE 55 FREEWAY TURN OFF WHILE TRAVELING SOUTH ON THE 91 FREEWAY WITH THE CAR SHUT OFF IT'S ENGINE. I LOST POWER AND NEEDED TO PULL OVER WHILE A CAR BEHIND ME WAS FLASHING THEIR HEADLIGHTS AND THE CAR TO MY RIGHT WAS SLOWLY PASSING ME UP. NEXT CAME A BIGGER CHALLENGE SINCE THERE WERE 2 BIG RIGS ON THE ROAD AND I HIT THE BRAKES A LITTLE WHILE SIGNALLING A LANE CHANGE WITH MY FLASHERS ON I MANAGED TO SQUEEZE BETWEEN THE TWO RIGS AND ALMOST CAUSED THE ONE BEHIND ME TO REAR END ME. THE BIG RIG IN TURN CAUSED THE CAR BEHIND TO BREAK AND THIS ALMOST LEAD TO A PILE UP. THAT INTERSECTION ON THE FREEWAY WHERE THE 55 FREEWAY BEGINS ON YOUR LEFT LANES AND THE 91 FREEWAYS CONTINUES ON THE RIGHT IS A VERY DANGEROUS PLACE TO HAVE TO NEGOTIATE A PULL OVER. IT IS COMPOUNDED WITH A ENTRY RAMP WITH CARS TRYING TO QUICKLY GET INTO THE LEFT 2 LANES IN ORDER TO GET ONTO THE 55 FREEWAY. I DO NOT SEE A REASON TO HAVE YOUR VEHICLE TURN ITSELF OF FOR ANY REASON OTHER THAN A FIRE OR A VERY SERIOUS SAFELY ISSUE. BASED ON WHAT I KNOW THE COMPUTER OF MY VEHICLE PUTS PEOPLE IN DANGER OVER A POSSIBLE ISSUE WITH THE SMOG POLLUTION BEING TOO EXCESSIVE FOR THE MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618434August 3, 2014
STEERING
I AM CONCERNED THAT THE PROBLEMS WITH THE ELECTRIC POWER STEERING SYSTEM ARE NOT LIMITED TO A FAULTY TORQUE SENSOR BUT TO THE OVERALL POWER STEERING SYSTEM WHICH MAY CREATE THE POTENTIAL FOR OTHER STEERING EMERGENCIES. AS A RESULT, I AM PROVIDING THE FOLLOWING REPORT SHOULD YOU RECEIVE SIMILAR COMPLAINTS FROM OTHER DRIVERS OF FORD VEHICLES ABOUT WORN PARTS OF THE POWER STEERING COLUMN WHICH AFFECTED DRIVING. WHILE STATIONARY IN A PARKING LOT, AFTER TURNING ON THE IGNITION A SOUND LIKE A QUICK POP OCCURRED. AFTER STARTING TO DRIVE AND TURNING THE STEERING WHEEL TO THE RIGHT, A KNOCKING SOUND SUCH AS THAT OF A SMALL HAMMER HAPPENED SEVERAL TIMES. TURNING THE STEERING WHEEL TO THE LEFT PRODUCED A RUBBING SOUND AND MINOR RESISTANCE. THERE ALSO WAS A CONSTANT SQUEAKING IN THE ROTATION OF THE LEFT FRONT WHEEL WHICH EXISTED PRIOR TO THE ABOVE OCCURRENCE. THESE CONDITIONS CONTINUED TO OCCUR. ON JULY 9, 2014 THE DEALER REPLACED THE 8L8Z-38676-E STEERING SHAFT JOINT CONNECTOR. (I WAS UNAWARE OF RECALL 14S055 AT THE TIME.) ON THE TRIP HOME, THE STEERING WHEEL CONSTANTLY SQUEAKED WHILE TURNING TO THE LEFT. RESPONDING TO THE ELECTRONIC POWER STEERING RECALL 14S055 ON 2008-2011 FORD VEHICLES AND A REMEDY FOR THE SQUEAKING, RETURNED TO THE DEALER ON AUGUST 1, 2014. ELECTRIC STEERING UPGRADE PERFORMED. SQUEAKING SEEMS TO BE REMEDIED BY REPLACING SWAY BARS AND 1 TIE ROD. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618259August 1, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, THERE WAS AN ABNORMAL NOISE ON NUMEROUS OCCASIONS. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE TECHNICIAN REPLACED THE STEERING KNUCKLE, UPDATE THE PSCM AND THE IC SOFTWARE BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 9/18/14*CN UPDATED 2/4/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616132July 24, 2014
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED CAUSING HER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED UNKNOWN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10614692July 19, 2014
ENGINE, VEHICLE SPEED CONTROL
ON THE FREEWAY WITH CRUISE CONTROL ON AT 70 MPH IN THE FAST LANE THE MOTOR UNEXPECTEDLY STOPS AND THE "PULL OVER SAFELY LIGHT" CAME ON. THIS CAUSED A VERY DANGEROUS SITUATION CAUSING ME TO MOVE OVER FOUR LANES TO THE SHOULDER OF THE ROAD. AFTER THE VEHICLE WAS COMPLETELY STOPPED AND PUT IN PARK THE MOTOR RESTARTED. OVER THE LAST THREE MONTHS THIS HAS HAPPENED THREE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610770July 15, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHEN RAINING, WATER ENTERED THE VEHICLE THROUGH THE WINDSHIELD. AS A RESULT, THE FRONT DRIVER AND PASSENGER SIDE WOULD GET WET AND CAUSED THE INSTRUMENT PANEL TO FAIL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,400. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610456July 14, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
PCM, "STOP SAFELY NOW" & SHUT-DOWN PROBLEM AND I HAVE A RED TRIANGLE ILLUMINATED ON THE CLUSTER ACCOMPANIED BY AN AUDIBLE CHIME. IN ADDITION, THE MESSAGE CENTER WILL INDICATE "STOP SAFELY NOW" AND THE POWERTRAIN CONTROL MODULE WILL COMMAND THE VEHICLE TO SHUT DOWN. THIS IS WHERE EVER YOU ARE AND IT HAPPENS REALLY QUICKLY IT IS FOR SURE A SAFETY HAZARD.... I DON'T UNDERSTAND WHY THIS HAS NOT BEEN RECALLED, SINCE SO MANY HAVE REPORTED THE SAME PROBLEMS THROUGHOUT THE YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609764July 11, 2014
ENGINE, ELECTRICAL SYSTEM
THE CAR SHUTS OFF WITHOUT WARNING ON THE HIGHWAY AT SPEED CAUSING FEAR, DANGER AND A POTENTIAL FOR DISASTER. STILL DOING THIS MOST RECENT INCIDENT WAS JUNE 25, 2014. FORD REFUSES TO DO ANYTHING ABOUT THIS RECURRING PROBLEM I HAVE, AS DO MAY OTHER OWNERS OF FORD HYBRID VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609330July 9, 2014
ELECTRICAL SYSTEM, STEERING
DECEMBER, 2013, I WAS EXITING PARKING LOT ONTO A MAIN STREET THAT HAD 2 LANES OF ONCOMING TRAFFIC. HALFWAY INTO THE STREET, LOST POWER STEERING BUT WAS ABLE TO DRIFT TO SIDE OF ROAD. JANUARY, 2014 CAR WOULD NOT GO OVER 25 MILES PER HOUR, LOST POWER STEERING. FORTUNATELY I WAS NEAR THE GARAGE THAT DOES MY REPAIRS, OIL CHANGES, ETC.. MARCH, 2014, STEERING WHEEL LOCKED, NO POWER STEERING, HAD TO WAIT ABOUT A HALF HOUR UNTIL POWER STEERING RETURNED...KEPT TURNING CAR OFF AND ON EVERY 10 MINUTES. CONTACTED FORD CUSTOMER SERVICE 3 TIMES BY EMAIL (JAN-MAR). MY LAST 3 CARS HAVE BEEN FORD PRODUCTS BUT APPARENTLY BRAND LOYALTY IS NOT VALUED. REPLIES WERE--SORRY YOU ARE HAVING ISSUES-NO FOLLOW UP FROM FORD EVEN WHEN HEY KNEW THEY WERE ISSUING A POWER STEERING RECALL AS OF APRIL-MAY, 2014. I PAID $2,500 IN REPAIRS FROM DEC'13-MAR'14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606134June 26, 2014
STEERING, STEERING:COLUMN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO MAKE A LOUD POPPING SOUND FROM THE STEERING WHEEL WHICH BECAME VERY HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 97,410 AND THE CURRENT MILEAGE WAS 97,443.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604407June 18, 2014
ENGINE
TRAVELING DOWN THE INTERSTATE, LEFT LANE @ 70 MPH. I HAD 1 VEHICLE BEHIND ME AND A SEMI TRUCK / TRAILER TO THE RIGHT AND ONE BEHIND HIM. WITHOUT WARNING THE ENGINE DIED AND I BEGAN COASTING IN TRAFFIC. I HIT MY FLASHERS AND THANKFULLY THE VEHICLE BEHIND ME WAS ALERT AND NOTICED MY INSTANT LOSS OF SPEED AND FLASHERS. THEY SLOWED LONG ENOUGH FOR BOTH BIG TRUCKS TO PASS ON MY RIGHT AND FOR ME TO GET OVER TO THE SHOULDER ON I-70. QUICK RESEARCH TURNS UP POSSIBLE ISSUES WITH A MECHANICAL / ELECTRICAL PUMP OR MAYBE THE THROTTLE BODY. I CALLED THE FORD DEALERSHIP AND TALKED TO THE SERVICE MANAGER WHO DIDN'T HAVE A CLUE WHAT WOULD CAUSE THE ISSUE AND WAS SURPRISED THAT I FOUND SEVERAL POSTINGS ON THE INTERNET WHERE PEOPLE HAD THE SAME ISSUE IN THE SAME MODEL VEHICLE. I VISITED THE FORD DEALERSHIP AND SPOKE WITH THE PARTS DEPARTMENT (2 INDIVIDUALS) WHO COULDN'T DECIDE WHICH WAS THE CORRECT PART NUMBER FOR THE MECHANICAL / ELECTRICAL PUMP. IT IS JUST A MATTER OF TIME BEFORE SOMEONE EXPERIENCES THIS ISSUE AND CAN'T GET OUT OF TRAFFIC AND IS INVOLVED IN A SERIOUS OR FATAL ACCIDENT AS A RESULT. IT IS A KNOWN ISSUE AND I ALSO NOTICED THERE IS A CLASS ACTION LAWSUIT FILING BECAUSE SO MANY HAVE EXPERIENCED THIS SAME ISSUE. I'D BE INTERESTED TO KNOW WHAT CRITERIA NEEDS TO BE MET BEFORE THE NHTSA TAKES ACTION AGAINST FORD / MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598141June 13, 2014
POWER TRAIN
FOR THE PAST 3 YEARS I HAVE BEEN DEALING WITH MY 2008 MERCURY MARINER HYBRID SHUTTING DOWN IN THE MIDDLE OF TRAFFIC AND GIVING ME THE PULL OVER IMMEDIATELY WARNING. I HAVE HAD TO REPLACE THE HYBRID COOLING SYSTEM DOOR ACTUATOR AND THE ELECTRIC WATER PUMP (MEC UNIT), ALL WITHIN THE PAST YEAR AND HALF. ON JUNE 11, 2014 THE VEHICLE SHUT DOWN AGAIN AND GAVE MY WIFE THE PULL OVER WARNING. I TOOK IT TO THE FORD DEALERSHIP THIS MORNING AND THEY SAID THAT THE THROTTLE BODY NOW NEEDS TO BE REPLACED AND THEY GAVE ME THE ERROR CODE P1A0C. THE FUNNY THING IS, THIS IS THE SAME ERROR CODE THEY GAVE ME WHEN THEY SAID THE ELECTRIC WATER PUMP (MEC UNIT) HAD TO BE REPLACED. I CHECKED THIS UNIT THE OTHER DAY WHEN THE CAR DIED AND IT WAS FUNCTIONING PROPERLY. THERE IS A MAJOR ISSUE WITH THE FORD HYBRID PRODUCTS AND FORD REFUSES TO FIX THEM. THEY SOLD LEMONS TO THOUSANDS OF HYBRID OWNERS WHO HAVE MADE COMPLAINTS AND FORD JUST BRUSHES US OFF. THEY JUST KEEP TELLING OWNERS TO SUCK IT UP AND PAY TO REPLACE DIFFERENT PARTS. PLEASE MAKE FORD TAKE CARE OF THESE VEHICLES BEFORE SOMONE GETS KILLED BECAUSE THEY DO SHUT DOWN WITHOUT WARNING, HAS HAPPENED TO ME NUMEROUS OF TIMES IN HEAVY HIGH SPEED TRAFFIC AND IT IS NOT A GOOD FEELING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598173June 13, 2014
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER THE INCIDENT THE HIGH TEMPERATURE SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 41,000. UPDATED 08/27/14*LJ THE CONSUMER STATED THE COOLANT PUMP WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED. UPDATED 09/5/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596741June 6, 2014
AIR BAGS
SEAT BELT WAS ABLE TO SAVE ME IN THE ACCIDENT BUT AIR BAGS NEVER DEPLOYED AFTER HITTING CONCRETE ALMOST HEAD ON. AIR BAG SENSOR MALFUNCTIONED AND LIGHT TURNED IN BUT DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10593785May 23, 2014
STEERING
WITHOUT WARNING THE STEERING BECAME EXTREMELY LOOSE. THE CHANGE WAS NOT PROGRESSIVE, ABRUPT. THE STEERING WHEEL MAKES NOISE WHEN TURNING RIGHT TO LEFT, LEFT TO RIGHT. THIS IS THE SECOND 2008 MARINER HYBRID I HAVE OWNED AND THAT ONE DID THE SAME THING. IN RESEARCHING ON LINE THIS PROBLEM IS WELL KNOWN AND ARREARS TO BE WIDE SPREAD. THE SERVICE MANAGER WAS WELL AWARE OF THE ISSUE AND SAID THERE HAD NOT BEEN A RECALL ISSUED BUT "HOLD ON TO YOUR RECEIPTS" AS THOUGH HE EXPECTED ONE IN THE FUTURE. HONEST, THE CAR WAS HARD TO POINT STRAIGHT AFTER THE PROBLEM OCCURRED. HOW CAN THIS NOT BE A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593234May 21, 2014
STRUCTURE:BODY
LARGE RUSTING AREAS IN BACK SEAT DOORS, REAR WHEEL WHEELS AND TAILGATE. CONCERN LIES WITH RUST THAT CANT BE SEEN WEAKENING STRUCTURAL INTEGRITY OF DOORS AND/OR WHEEL WELLS AND/OR TAILGATE. FIRST NOTICED BLISTERING PAINT IN 2011 AND THE PROBLEM HAS GROWN SINCE. WARRANTY WAS OF NO HELP. HAVE NOTICED SIMILAR PATTERNS ON NUMEROUS MARINERS OF SIMILAR MODEL YEARS, SO THIS HAS TO BE A MANUFACTURER DEFECT OF SOME KIND. AGAIN CONCERN LIES MOSTLY WITH RUST THAT CAN'T BE SEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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