Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#11462610April 28, 2022
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461323April 19, 2022
UNKNOWN OR OTHER
The wheel wells are rusted out in the rear. Of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459679April 5, 2022
UNKNOWN OR OTHER
The contact owns a 2010 Mercury Mariner. The contact stated while driving approximately 10 MPH and making a left turn, the vehicle came to a complete stop. There was no warning light illuminated on the instrument at the time of the failure; however, the power steering warning had since been illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457045March 16, 2022
STEERING
the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451510February 11, 2022
SUSPENSION
Brakes inspected, back frame rusting out severe holes, mechanic stated you need another vehicle within a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446940January 10, 2022
STEERING
The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446661January 7, 2022
STEERING
"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445817January 1, 2022
STEERING, POWER TRAIN
lost of steering control because of power steering failed. And caused elec. system to go nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429049August 13, 2021
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
I was driving when it felt like the vehicle was reving in park then the "wrench" icon appeared on my dash. I went a couple blocks & my vehicle felt like it wasn't shifting automatically as it should. I pulled over & turned it off. It started right back up with no lights on, I went half a block & stopped at a stop sign but while stopped the engine reved up. I was worried I was going to be in an accident. Then the "wrench" light came back on, since I was close to home I figured I'd just try to get home. About another block, the check engine light came on & was making strange noises. I kept my vehicle at about 5-10 mph & got it home. My car was very jerky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418937May 28, 2021
STEERING
Steering power fault light came on Steering difficulty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394546February 3, 2021
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE ELECTRIC POWER STEERING PUMP TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390977February 1, 2021
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE STEERING BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED AND THAT THERE WOULD BE NO ASSISTANCE IN REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377958December 4, 2020
ELECTRICAL SYSTEM
I WAS LEAVING WORK AND DRIVING DOWN THE HIGHWAY AND MY POWER STEERING WENT OUT BUT THEN IT CAME BACK AND IT KEPT DOING IT OFF AND ON . LUCKILY I ONLY LIVE 15 MILES FROM WORK. ITS HAPPEN BEFORE WHEN I WAS IN A TURN BUT I DIDN'T THINK MUCH ABOUT IT TILL IT STARTED DOING IT TODAY THANKFULLY TRAFFIC WAS LIGHT AND I DIDN'T HAVE A ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361975September 30, 2020
STEERING
I'M VERY UPSET AND ON THE VERGE OF TEARS! AS I PULLED OUT OF THE BANK YESTERDAY, I MADE A LEFT HAND TURN AND MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! ON JULY 21, 2014 I TOOK MY CAR TO FREEDOM FORD IN MCALESTER, OK FOR RECALL #14S05. I WAS TOLD THE MODELS WOULD BE UPDATED TO " POWER STEERING ASSIST FAULT! SO AFTERWARDS I LEFT ON MY MERRY WAY KNOWING THAT I WOULD NEVER HAVE TO WORRY ABOUT THIS ISSUE AGAIN! WRONG! IS THERE ANYTHING FORD CAN DO TO BACK UP WHAT THEY SAID? THEY SAID UPDATING THE MODULES WOULD "PREVENT" THIS FROM HAPPENING? WHY DIDN'T THEY JUST SAY THAT IN A FEW YEARS IT WILL HAPPEN SO BE CAREFUL?? I"M SO UPSET! PLEASE HELP ME! I CANNOT AFFORD TO BUY THE $1,600. PART THAT FORD SAYS I NEED! I REALLY THING THERE SHOULD BE AN UPDATED RECALL FOR THIS ISSUE THAT WAS NOT RESOLVED BY UPDATING MODULES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359928September 19, 2020
STEERING
ON MY DASH IT'S SAYS "POWER ASSIST FAULT" I'VE DONE SOME RESEARCH AND IT SEEMS THERE HAVE BEEN TONS OF THESE MERCURY'S RECALLED BECAUSE OF THE POWER ASSIST FAULT GOING OUT AND VEHICLES LOOSING CONTROL OF THERE VEHICLES. MY VEHICLE IS A FEW MONTHS SHY IF MEETING THE DATE IN WHICH THESE MERCURY'S WERE RECALLED. I THINK IT'S A HUGE SAFETY RISK. AND BEINGS IN A SINGLE MOTHER OF 2 LITTLE GIRLS I THINK MAYBE MY MERCURY SHOULD BE FIXED. MINE IS LEGIT MESSED UP. I CAN BARLEY TURN IT. THE POWER STEERING IS ALL JACKED AROUND AND ITS CAUSING OTHER ISSUES. SUCH AS NOT MY CAR NEEDS ALIGNED. I WANTED TO KNOW HOW COME MINE IS MESSED UP BUT BECAUSE OF JUST A FEW MONTHS MINE DOESN'T HAVE THE RECALL. PLEASE HELP ME KEEP MY KIDS SAFE. THANK YOU I'M LOCATED IN SCOTTSVILLE KY 42164
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351524August 27, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING LOST POWER AND WAS DIFFICULT TO TURN. THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT CALLED THE FORD LINCOLN OF QUEENS SERVICE CENTER DEALER, LOCATED IN QUEENS, NEW YORK, (888) 705-7067, AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350623August 21, 2020
SERVICE BRAKES
WHEN PULLING UP TO HOME TO PARK ALONG STREET AND BRAKES WOULD NOT ENGAGE.HEAR A LOUD NOISE AND BRAKE MESSAGE POPPED UP ON DASHBOARD. BRAKE PEDAL FELL TO FLOOR. PULLED EMERGENCY BREAK TO STOP VEHICLE. HAD VEHICLE TOWED TO CAR DOCS IN ROCKLIN CA WHERE THEY DIAGNOSED THE ABS MODULE (AND OTHER MODULE FAILURE). THEY STATED THAT THIS TENDS TO HAPPEN ON OLDER FORD/MERCURY HYBRIDS, AND THEY WERE SURPRISED THAT THERE WASN'T A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328932June 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE WAS IN MOTION AT A STOPLIGHT. THE LIGHT HAD TURNED GREEN, AND THE VEHICLE WAS BREAKING TO STOP BEHIND THE FIRST VEHICLE. I PRESSED THE GAS PEDAL TO FOLLOW THE FIRST VEHICLE AND THE CAR STALLED. THE CAR COULD NOT BE TURNED BACK ON OR PUT IN MOTION. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THIS THROTTLE BODY FAILURE. THE CAR WAS PUSHED OFF THE ROAD BY 3 PEOPLE AND INTO A NEARBY PARKING LOT. THE PROBLEM THAT MADE THE VEHICLE UNSAFE WAS A DEFECTIVE FORD THROTTLE BODY. THE REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. I RECEIVED THE RECALL NOTICE JUNE 2014, BUT FORD ONLY SUGGESTED A RECALIBRATION (NOT REPLACEMENT). THE RECALIBRATION WAS COMPLETED AT FORD AUTONATION ON JUNE 23, 2014. FORD HAD ESTIMATED A THROTTLE BODY REDUCTION IN MOVABILITY AND NOT FAILURE. THE MILEAGE OF THIS MERCURY MARINER ON THE DATE OF REPAIR WAS 142551 AND THE IN-SERVICE DATE, 06/18/2010. THEREFORE, THE REIMBURSEMENT SHOULD BE COVERED UNDER FORD'S EXTENDED WARRANTY OF 150000 MILES/10 YEARS. THE REPAIR WAS COMPLETED 06/08/2020. TEN DAYS PRIOR TO THE EXPIRATION OF THE EXTENDED WARRANTY. FORD CLAIMS THEY WILL NOT REIMBURSE FOR THE THROTTLE BODY FAILURE. THIS WAS WELL-DOCUMENTED IN THE PREVIOUS CLAIM 13N03 AND THIS CASE SHOULD BE REOPENED, BASED ON THE FATALITY POSSIBILITY OF A THROTTLE BODY FAILURE WITH THE ORIGINAL PART THAT CAME WITH THE VEHICLE, WHICH WAS ALSO RE-CALIBRATED PER FORD'S RECALL IN 2014. THIS INCIDENT PROVES THAT FORD'S RE-CALIBRATION DID NOT PREVENT FAILURE OF THE THROTTLE BODY. ASKING FOR A RECALL FOR THE THROTTLE BODY FOR THE SIMILAR MAKES AND MODELS STILL IN CIRCULATION AS IT'S A SAFETY HAZARD AND ALSO REIMBURSEMENT FOR THIS SERVICE FOR VEHICLES THAT HAD IT COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323485May 6, 2020
STEERING
HAS MY GRANDMA WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH THE STEERING WHEEL LOCKED ON HERE AND WASN?T ABLE TO MOVE IT. LUCKILY SHE WAS AT THE LAST LANE AND ABLE TO GET ON THE EMERGENCY LANE AND NOT CAR HIT HERE. I DID RESEARCH ON THIS AND IT SAID THAT MANY OTHER YEAR MAKE AND MODELS HAD A RECALL. FOR SOME REASON THEY DIDN?T DO A RECALL ON ALL OF THEM JUST SOME DONE AT SOME PARTS OF THE STATE WHEN THEY ARE ALL MADE FOR THE SAME COMPANY. IF YOU CAN LET ME KNOW HOW OR WHY HER SUV AIN'T UNDER THE RECALL. IF SHE DIDN'T HAVE THAT BIT OF LUCK THAT DAY SHE COULD'VE BE INJURED VERY BAD AND INJURED OTHERS AS WELL FOR THE STEERING WHEEL JUST TO LOCK WHILE DRIVING. THIS HAPPEN IN SAN ANTONIO TX ON HIGHWAY 35. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322733April 29, 2020
STEERING
THE OTHER DAY MY GRANDMOTHER STREERING WHEEL LOCKED ON HER MERCURY AS SHE WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH. THANK GOD SHE WAS ABLE TO STOP THE CAR WITH OUT GETTING HIT. I DID SOME RESEARCH ON THIS MAKE AND MODEL AND THEY HAVE A RECALL ON THIS PROBLEM JUST NOT WITH THE VEHICLES JUST DEPENDS ON WHERE IT WAS MADE. WHICH I THING IS WRONG IF THEY HAVE MANY RECALLS IN THE SAME MAKE AND MODEL THEY SHOULD HAVE THEM ON ALL OF THEM..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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