Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#11563540January 4, 2024
STEERING, ELECTRICAL SYSTEM
My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (computer reset or some such process). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time, but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced. They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560107December 14, 2023
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558739December 6, 2023
FUEL/PROPULSION SYSTEM
Charcoal canister and purge valve defective stuck at open. Check engine light, dropped fuel economy. Forced vehicle to shut off engine and no power, stop on freeway at full speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552540October 30, 2023
STEERING
The electronic power steering is not working and have already replaced the torque sensor twice. I need a ECM and steering column to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542465September 4, 2023
STEERING
Purchased used car in what appeared to be very good condition. Within a few months, Power Steering Failure. Very difficult and dangerous to drive without power steering. Need car for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538597August 15, 2023
STEERING
About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521608May 11, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
The PCM shorts out and fails when sparkplug and Coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520043May 2, 2023
STEERING
Power steering failed during left hand turn, and I ran car into a yard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510684March 7, 2023
STEERING
Driving and my steering totally quit...almost wrecked it was so hard to control. Had not had any previous issues prior to this. I had my vehicle towed to mechanic and code that came up says steering assist has failed and will need to replace whole steering column assembly. There was no warning light...nothing! Upon my research, I see this is a frequent problem and there was a recall (1 million vehicles) but only for certain models, and of course mine is not one, in fact I haven't read any reports where the steering column was replaced, only reprogrammed and then the problem comes back. My car was manufactured at the Kansas City plant, which I have seen complaints numerous times for this problem coming out of this facility. Mechanic contacted Ford to inquire about the part...was told it was a 6 month minimum time to get the parts!! 6 months...am I just SOL for 6 months since my car cannot be driven safely? I purchased a Ford because they were not part of the government buyout...big mistake. At this point, I cant have it repaired with no parts. They know this is an ongoing problem, yet refuse to do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506411February 9, 2023
POWER TRAIN, STEERING
I have been intermittently losing power steering. The code is B1342. After researching, it looks like Ford is aware of this problem but is unwilling to fix the issue. This fix must be done at a dealership since it is a software issue and going to cost $2,000. Obviously losing power steering when going at fast speeds is incredibly dangerous for myself and others. There is no check engine light that comes on when the issue arises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504847February 1, 2023
ELECTRICAL SYSTEM, STEERING
Electronic Power Steering System, which was part of a previous recall, and was allegedly fixed, but continues to experience the same loss of power steering. This is a continual problem, meaning that it is not a one time incident. Yes, the vehicle is available for inspection at any time. When the power steering goes out while driving, the steering wheel jerks to one side, and feels like a lock-up. The vehicle is still drivable, but can be dangerous in a situation where attempting to avoid an obstacle, could result in an inability to do so, because the maneuvers are being executed for a vehicle with power steering, so when it goes out, those same corrections will not successfully avoid a collision. The dealership is aware of the problem. They did a system check and insist that the steering column needs to be replaced, and that it has nothing to do with the previous recall, but it is exactly the same problem involved with the recall, therefore I do not believe they are differing issues. I believe the initial recall repair was unsuccessful, or the wrong fix. There were three or four options for fixing the issue. There are no warning lights that come on prior to the power steering going out, but a click can be heard however, at the exact moment when the mechanism for the power steering goes out. The same click can be heard when the vehicle is started and the power steering does come on. It usually comes on when it is cold outside. It will then go out once the car gets warm. I bought the car in January of 2000, and I did not experience the issue for a few months. When it did start happening, it was only once in a while - maybe every few months. The problem started happening more frequently with time, with the current status being that the power steering is predominantly not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504858February 1, 2023
STEERING
The power steering gets stiff as i go down the road after a ding from the dash and no warning lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499934January 3, 2023
STEERING
The contact owns a 2009 Mercury Mariner. The contact stated that while making left or right turns, the steering wheel became difficult to maneuver. No warning light was illuminated. The contact stated that the vehicle was taken to a dealer where the dealer diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline. The failure mileage was approximately 132,596.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499589December 30, 2022
STEERING
The contact owns a 2009 Mercury Marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (EPS) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA Hotline. The failure mileage was approximately 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498827December 26, 2022
STEERING
I went in to the parking lot of the vince lombardi service station turned the car off when i went in on the way out turn the car on and i couldnt move the steering unless i really used force so if this was to happen to me while driving it would have been bad called ford they say for my vin number it does not have a recall for that however diring research i saw other mariners have a 14s05 recall which reflects pretty much what happened to me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495961December 4, 2022
SERVICE BRAKES
While driving vehicle brakes all of sudden go to the floor, no pedal response. This has happened a couple of times without warning. Once when I was approaching an intersection and light changed. My brakes all of the sudden went to the floor and I had to downshift and cut my wheels toward the curb to stop from crashing. Then a couple days later attempting to get it to mechanic it was fine and pumped properly. I wrote it off as a fluke. Then a few months later it happened again. My mechanic can't seem to find the issue and has charged me for new brakes, new master cylinder, new brake line, and another part for the abs power assistant. My car still continues to have this brake malfunction on and off. Somebody is going to end up getting hurt. This obviously is some kind of part defect. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494660November 23, 2022
STEERING, LANE DEPARTURE: ASSIST
THE POWER STEERING ASSIST LIGHT CAME ON AND I KEPT LOSING MY POWER STEERING. I COULD TURN THE CAR OFF THEN BACK ON AND IT WOULD WORK AGAIN AND THEN ALL OF A SUDDEN IT WENT OUT AGAIN IN THE MIDDLE OF A CURVE AND WINT COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490554October 24, 2022
STEERING
The contact's girlfriend owns a 2009 Mercury Mariner. The contact stated while driving approximately 15-20 MPH and making a turn, the steering wheel became inoperable. There was an abnormal beeping sound detected. The contact stated that while his girlfriend was driving in traffic and making a turn on a curve, the steering wheel was pulling to one side. There was a low beeping sound detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred him to the NHTSA Hotline. The approximate failure mileage was 154,204.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483372September 7, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2009 Mercury Mariner. The contact stated that the key was hard to insert into the ignition switch. The power steering assist fault message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the ignition housing. The contact called the local dealer who informed her the power steering was repaired in 2014 under NHTSA Campaign Number 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 198,725.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473918July 14, 2022
ELECTRICAL SYSTEM
My power steering assist is not functioning this is part of a current recall that apparently my car is not included in even though it was a recall for mercury mariners 06-10 and I drive an 09.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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