Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11485177September 19, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in NHTSA Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484711September 15, 2022
UNKNOWN OR OTHER
My power steering light popped on about 6-9 months ago for about 10 seconds and then turned off. About a month ago now, I gently hit a boulder with my front right tire. I dented a couple of steering rods and something else. Got it fixed, and then when the repair guy was backing my car out of their shop, my car just turned on its own. It's the same issue that required a recall of the steering column in this car years ago. (I had it replaced as part of that recall in 2014.) I talked to 3 different Ford dealership parts departments. They all told me the same thing. "Hmm...this is very odd. I've never seen a part number changed so many times. They also changed the location of this specific factory...this is really odd. Right now, Ford is guaranteeing 300 steering columns being manufactured and released in September and another 300 in October. But there are over 850 people on the pre-order list." So tell me why, this part was recalled like 6+ years ago and all of a sudden now, these same parts are having the same issues. The power steering will just stop working whenever it wants. Every single ford parts guy I talked to at the 3 different Ford's I talked to said all of the above is very suspicious. "It seems like Ford never fixed the problem and it trying to cover their ass".
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482031August 30, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while her mother-in-law was driving 70 MPH, the vehicle lost power steering functionality. The contact's mother-in-law pulled the vehicle off the road and drove to an independent mechanic. The contact’s mother-in-law stated there was no warning light illuminated. The mechanic diagnosed the vehicle and determined that the electrical power steering assist needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the vehicle was not included in the recall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479294August 15, 2022
STEERING
Drove fine day before got in next morning wheel very tight hard to turn Took to shop they said loss of electric power steering. Guy said this vehicle had trouble with that Checked for any recalls NHTSA had this on their site as a recall started in 2014 I called dealership here in town and guy basically laughed at me because was a 2008 and said not going to fix your car forever. Recall has expired. It’s a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478775August 11, 2022
SERVICE BRAKES
Brakes go to floor dealer said they see nothing. They gave my vehicle back brake are normal again.two months go by it happens again but it fixed itself after 2 days. This just happen again 8/5/2022. I see a recall NHTSA campaign #19V904000 ,MFG campaign #19S54 Also a NHTSA recall#150546 How am I going to drive with brakes on the floor My vehicle is a 2008 Mercury Mariner Thanks in advance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470835June 24, 2022
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461796April 22, 2022
STEERING
THE PROBLEM IS WITH THE ELECTRIC POWER ASSIST SYSTEM. I HAVE A TORQUE SENSOR PROBLEM OR SOMETHING THAT WANT LET THE POWER STEERING WORK. FORD HAD A RECALL FOR THIS PROBLEM FOR THIS YEAR MODEL. WHEN I CALL THEM THEY RESPOND AS MY CAR WAS NOT COVERED. IM HAVING THE SAME ISSUE THAT THE RECAll WAS FOR. NOT SURE WHY ITS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456629March 14, 2022
STEERING
While driving suddenly a beep on the dashboard and a notice appeared, the steering wheel got too hard to make it turn, the notice on the dashboard "Power Steering Assist Fault" the part can"t be found anywhere but refurbished at a high price, it is very unsafe to drive while making turns. Wondering if this could be a good reason to order recall on this part. Vehicle was inspected by a Mechanic. what do I need to do now? Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455259March 4, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while driving approximately 75 MPH and attempting to make a turn, the vehicle lost power steering assist. The contact was able to continue driving the vehicle in manual steering mode causing the vehicle to be difficult to maneuver. There was no warning light illuminated. The vehicle was driven back to the residence and was diagnosed by an independent mechanic. The contact was informed that the steering sensor was not operating as designed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455085March 3, 2022
STEERING, UNKNOWN OR OTHER
The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454721March 1, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist fault warning message was displayed. There was an abnormal metal on metal noise detected. The steering wheel was unstable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified and referred the contact to NHTSA for assistance. The approximate failure mileage was 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447897January 18, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that at startup, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447057January 11, 2022
UNKNOWN OR OTHER
I was going down the 4lane in my home town an my steering wheel just stopped working could have caused me to have a accident I was going 55 miles an hour it could have been bad if I hadn't had both hands on the steering wheel please Thank you Kathy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446918January 10, 2022
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446400January 5, 2022
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that while stopped at a stop sign, the steering wheel inadvertently moved to the right or left. The vehicle was taken to an independent mechanic and diagnosed with steering control module failure. The steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443239December 9, 2021
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Power steering goes out at regular intervals. in the same type of issue as the following Recall notice 14S05/NHTSA Or the Electric assist system as bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442990December 7, 2021
STEERING
The steering wheel locked up while turning at about 20 MPH. There were not any warning lights that illuminated before, during, or after the incident. This happened on two separate occasions spanning about 7 or 8 months apart. I was fortunate enough to have safely pulled off into the shoulder of the road on both occasions. I turned the vehicle off for about 2-3 minutes and started it back up and the power assisted steering worked again. If I was unable to pull off into the shoulder, it could have resulted in an accident involving another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440974November 18, 2021
POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on the highway my car just cut off in the middle lane. I was able to get into the emergency lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439961November 10, 2021
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that while attempting to park the vehicle, the steering wheel suddenly became very difficult to turn in either direction and the message "Power Steering Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The failure mileage was 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439038November 2, 2021
STEERING
Power steering went out while driving on the interstate. It will not engage at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner