Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10512517May 17, 2013
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING ON HIGHWAY AT 70MPH - IN CRUISE CONTROL, CAR SUDDENLY STARTING LOSING SPEED. TRIED TO RESUME SPEED BUT WAS NOT ABLE TO ACCELERATE, SO I PULLED OVER. WHILE STOPPED, CAR STARTED ACTING LIKE IT WANTED TO STALL SO I SHUT CAR OFF AND HAD IT TOWED TO SHOP. MECHANIC STATES THEY ARE GETTING A THROTTLE BODY ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508144April 14, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
MY WIFE WAS DRIVING DOWN THE STREET IN OUR MERCURY MARINER WHEN IT SUDDENLY WENT FROM 30 TO 0 MPH FOR NO REASON. HER FOOT WAS ON THE ACCELERATOR WHEN IT SUDDENLY SLOWED TO A STOP, RIGHT IN THE MIDDLE OF THE ROAD. WHEN SHE TRIED TO DRIVE IT AGAIN THE POWERTRAIN ALARM WAS ON SO WE HAD IT TOWED TO THE DEALER. FORD MECHANICS FOUND IT TO BE AN INTERNAL SHORT IN THE THROTTLE BODY AND REPLACED IT. UNBELIEVABLY, WE HAD TO PAY $342.47, AFTER FORD REFUSED TO DO THE REPLACEMENT OF AN INTEGRAL PART OF THE ENGINE EVEN THOUGH THE POWERTRAIN WARRANTY WAS STILL IN EFFECT AND IT WAS A POWERTRAIN ALARM. NOT ONLY DO I BELIEVE THIS REPAIR SHOULD HAVE BEEN PAID BY FORD UNDER THE WARRANTY, BUT I BELIEVE WE WERE FORCED TO CORRECT A DANGEROUS DEFECT THAT SHOULD HAVE HAD A RECALL, AS MANY OTHERS HAVE HAD THIS SAME PROBLEMS WITH THEIR FORD PRODUCTS AND IT IS EXTREMELY DANGEROUS FOR A CAR TO COME TO A SUDDEN HALT FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505649April 9, 2013
ENGINE
SEVERAL TIMES, WHILE DRIVING VEHICLE, ENGINE SUDDENLY LOST POWER AND THE CHECK ENGINE LIGHT CAME ON SOON AFTERWARD. AT TIMES I WAS DRIVING AT HIGHWAY SPEEDS, AND AT TIMES SLOWER--THE LAST TIME BEFORE SERVICE WAS APPROX. 40 MPH. HAD TO PULL OVER SEVERAL TIMES TO THE SIDE OF THE ROAD, STOP THE ENGINE, THEN RESTART AND TRY TO CONTINUE DRIVING. AFTER SEVERAL MORE LOSSES OF COMPRESSION AND POWER, RETURNED HOME AND TOOK THE VEHICLE IN FOR SERVICE TO THE DEALERSHIP WHERE IT WAS PURCHASED. THEY RAN DIAGNOSTICS, BUT WERE UNABLE TO DUPLICATE THE PROBLEM. PROBLEM RECURRED SEVERAL TIMES AFTERWARD, AND WITH THE CHECK ENGINE LIGHT STILL ON, RETURNED FOR SERVICE ON 4/02/12, WHERE THE DIAGNOSTICS CONFIRMED A PROBLEM WITH THE THROTTLE BODY. IT WAS REPLACED AND THERE HAVE BEEN NO PROBLEMS SINCE THEN. I HAD TO SPEND THE FOLLOWING AMOUNTS FOR SERVICE: DIAGNOSTICS ON 3/30/12: $59. ACTUAL REPAIR ON 4/02/12: $450.61. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505082April 2, 2013
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION INTERMITTENTLY AT VARIOUS SPEEDS. *SMD THE CONSUMER STATED SHE BEGAN NOTICING THE PROBLEM IN 2011, AFTER A 2010 UPDATE OF THE TRANSMISSION SOFTWARE IN A FACTORY RECALL. IN ADDITION TO THE HESITATION WHEN TRYING TO ACCELERATE, THERE WERE ALSO A FEW INSTANCES WHERE THE CRUISE CONTROL SEEMED TO EITHER SURGE OR BACK DOWN, AS IF IT DIDN'T KNOW QUITE HOW TO RESPOND, USUALLY, BUT NOT ALWAYS, WHEN ON A SLIGHT INCLINE. THE CONSUMER STATED ON ONE OCCASION, WHEN THE VEHICLE WAS IN PARK, WITH THE MOTOR IDLING, SHE WAS UNABLE TO GET THE VEHICLE TO GO INTO TO GEAR ON THE FIRST ATTEMPT, WHEN IT DID SHIFT, IT SHIFTED VERY HARD AND NOISILY INTO GEAR ON THE 2ND ATTEMPT. ALSO, THE VEHICLE WOULD SHIFT ROUGH IN LOWER GEARS, TYPICALLY FROM AS TOP OR ACCELERATING AFTER SLOWING TO ALMOST A STOP. THE CONSUMER WENT TO ANOTHER DEALER, AFTER THE DEALER WHERE SHE ORIGINALLY PURCHASED THE VEHICLE FROM, FAILED TO ADDRESS THE PROBLEMS SHE EXPERIENCING. THE SECOND DEALER INFORMED HER, THE TRANSMISSION VALVE BODY WAS DAMAGED EVEN BEFORE THE RECALL CAME OUT IN 2012. THE PART WAS REPLACED. HOWEVER, THE CONSUMER EXPERIENCED A HESITATION IN JANUARY 2013. THE CONSUMER STATED AFTER READING ABOUT AN INVESTIGATION OF FORD VEHICLE, WHICH INCLUDED HER MODEL YEAR, SHE WAS CONCERNED ABOUT THE THROTTLE BODY, WHICH HAD NOT BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503310March 17, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
SUDDEN LOSS OF POWER, ENGINE IDLES BUT NO PROPULSION, SPEEDOMETER INSTANTLY DROPS TO ZERO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501049March 2, 2013
FUEL/PROPULSION SYSTEM, ENGINE
ENGINE STALLED WHILE DRIVING AT HIGHWAY SPEED, STARTED SURGING, RUNNING VERY ROUGH AND WOULD NOT GO ANY FASTER THAN ABOUT 15 MPH. THE VEHICLE WAS STOPPED AND SHUT OFF. AFTER A FEW MINUTES THE VEHICLE WAS STARTED AND SEEMED TO RUN NORMALLY. THE VEHICLE RAN NORMALLY UNTIL 10/05/2012 WHEN IT STALLED AND RAN VERY ROUGH AGAIN. AT THIS TIME THE VEHICLE WAS BEING DRIVEN TO THE LOCAL DEALER FOR A CHECK. WHILE WAITING FOR A CALL BACK FROM THE DEALER THE VEHICLE WAS RESTARTED AND SEEM TO RUN NORMALLY AGAIN. AFTER TALKING TO THE SERVICE MGR., IT WAS LEARNED THAT THE PROBLEM MOST LIKELY WAS THE THROTTLE BODY AND IT WOULD NOT BE UNDER WARRANTY. AT THIS TIME IT WAS DECIDED TO TAKE THE VEHICLE TO A LOCAL SHOP THAT WE WERE VERY PLEASED WITH FOR PAST SERVICE FOR OTHER VEHICLES WITHIN OUR FAMILY. THE LOCAL SHOP ORDERED AND INSTALLED A NEW THROTTLE BODY AND THE VEHICLE HAS PERFORMED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500857February 28, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT THE DRIVER WAS ABLE TO RESTART THE VEHICLE IMMEDIATELY AFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 50,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500121February 26, 2013
VEHICLE SPEED CONTROL
THIS IS A LETTER I WROTE TO MY REPAIR SERVICE ON 8-3-12. "THIS HAS HAPPENED THREE TIMES IN THE LAST TWO DAYS AND IS A VERY DANGEROUS VEHICLE TO DRIVE. WHEN DRIVING THE VEHICLE ON A SIDE STREET ONCE AND TWICE ON THE EXPRESSWAY, THE VEHICLE SUDDENLY LOSES POWER AND WHILE THE ENGINE IS RUNNING I COULD NOT ACCELERATE. THE ENGINE LIGHT AND TOOL LIGHT BOTH CAME ON AND TWICE JUST THE TOOL LIGHT CAME ON (THE WRENCH). NOTHING COULD BE DONE TO REGAIN SPEED. IT SEEMED AS THOUGH THE ACCELERATOR PEDAL WAS DISABLED. I HAD TO PULL OVER TO THE SHOULDER OF THE ROAD, TURN THE ENGINE OFF AND RESTART THE CAR. IF I HAD NOT BEEN CLOSE TO A SHOULDER, THIS WOULD HAVE BEEN MOST DANGEROUS FOR ME AND FOR THE TRAFFIC BEHIND ME. THE CAR JUST LOSES ALL POWER AND GETTING IT TO THE SIDE OF THE ROAD AND OUT OF THE WAY OF TRAFFIC IS A DANGEROUS ENDEAVOR. THIS CAR CANNOT BE DRIVEN SAFELY. " I DROVE THE CAR TO A CLOSE BY LOCAL REPAIR SHOP. THE SAME THING HAPPENED TO A SHOP EMPLOYEE. THE OWNER OF THE SHOP RECOMMENDED TAKING THE CAR TO A DEALER. I AM NOT A TIMID DRIVER, BUT I WAS AFRAID TO DRIVE THE CAR AND HAD IT TOWED ($52.50) TO THE FORD DEALERSHIP. THE COST TO REPLACE A THROTTLE BODY WAS $516.08. I READ RECENTLY THAT THE CAR WAS REPORTED TO SUPPLY LIMP-HOME SPEEDS. I DID NOT EXPERIENCE THIS AND DEFINITELY FEEL THIS IS A VERY DANGEROUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493558January 20, 2013
VISIBILITY:GLASS, SIDE/REAR
WENT TO SHUT BACK DOOR ON VEHICLE AND THE BACK GLASS JUST EXPLODED. GLASS WENT EVERY WHERE ME AND MY CHILDREN WERE HIT WITH GLASS BUT NO INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488954December 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED TWICE AND WITHOUT WARNING. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MIELAGES WERE 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470221August 11, 2012
ENGINE
ENGINE LOST POWER. RPM DROPPED TO APPROX 1000 AND THROTTLE BECAME UNRESPONSIVE. ENGINE WARNING LIGHT CAME ON. ENGINE WAS RUNNING VERY ROUGH. PULLED OFF INTERSTATE HIGHWAY. SHUT OFF ENGINE. RESTARTED AND RAN NORMALLY. NEXT DAY DEALER STATES THAT NO FAULTS WERE REGISTERED, SUSPECTS THROTTLE BODY DEFECT. CONCERNED THAT I MAY NOT BE SO LUCKY TO BE IN LIGHT TRAFFIC NEXT TIME RESULTING IN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469214August 5, 2012
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SHORT IN LEFT FRONT HEADLIGHT AND FOR CHANGED LIGHT BULB AND 10 MINUTES AFTER PARKING MY CAR AND OWNING IT 1 1/2 MONTHS THE CAR BLEW UP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10452353March 20, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER . THE CONTACT STATED THAT WHILE DRIVING 70 MPH , THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT WAS THEN ABLE TO RESTART THE VEHICLE AND DROVE TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 43,696.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442555January 5, 2012
POWER TRAIN
ON FEB 2010, I SIGNED A 3-YR LEASE ON A 2010 MERCURY MARINER. ON DEC 23, 2011, AFTER 8HRS OF DRIVING, ON THE WAY TO MY RELATIVES, THE VEHICLE STARTED JERKING. WITH 22,250 MILES ON THE VEHICLE, MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. ON 12/24/11, I TOOK IT TO A NEARBY FORD DEALERSHIP AND THEY HAVE HAD MY TRUCK GOING ON TWO WEEKS AND THEY ARE JUST REPAIRING THE TRANSMISSION. SINCE I LEASED THIS THROUGH FORD MOTOR CREDIT, I CONTACTED THEM LAST NIGHT IN HOPES THAT THEY WILL AT LEAST PRO-RATE MY LEASE FOR THE MONTH. TO NO AVAIL, THEY SAID THEY CAN'T. THE DEALERSHIP SAID THAT THERE IS NO RECALL FOR THIS PROBLEM BUT IT SEEMS LIKE I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410864July 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED 2010 MERCURY MARINER AT THE END OF MAY 2010, APPROXIMATELY 21 WEEKS AFTER PURCHASE DATE MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. FORD DEALERSHIP REPLACED TRANSMISSION IN 10/16/10 (13 DAYS WITH DEALERSHIP) AND STATED VEHICLE ISSUES WERE CORRECTED. I RETURNED VEHICLE TO DEALERSHIP FOR CONTINUED TRANSMISSION SAFETY ISSUES (SAME AS NOTED ABOVE) ON 12/06/10 (4 DAYS WITH DEALERSHIP), AGAIN ON 1/11/11 (16 DAYS WITH DEALERSHIP) AFTER I HAD SUBMITTED 30 DEMAND LETTER ON 12/15/10 TO REPAIR OR REPURCHASE VEHICLE AND DEALERSHIP ADVISED EACH TIME TRANSMISSION REPAIR COMPLETED. YET EACH TIME TRANSMISSION ISSUES/CONCERNS STILL REMAIN. DEALERSHIP SERVICE MANAGER DROVE VEHICLE AND AGREED THERE ARE TRANSMISSION ISSUES/CONCERNS. FORD CUSTOMER RELATIONS ADVISED A TSB WOULD BE ISSUED PRIOR TO END OF JUNE 2011 THAT WOULD CORRECT TRANSMISSION AND OFFERED AN EXTENDED POWER TRAIN WARRANTY OF 60 MONTHS OR 100,000 MILES. I HAVE SENT EMAILS TO FORD CUSTOMER RELATIONS INQUIRING ON THE TSB ON 6/27/11, 6/29/11 AND 7/7/11, NO RESPONSE RECEIVED. NO TSB TO DATE. FORD MOTOR COMPANY IS NOT STANDING BEHIND THEIR VEHICLE PRODUCTION NOR THE CONSUMER THAT PURCHASED THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373416December 30, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG LIGHT REMAINED ILLUMINATED WHILE THE PASSENGER WAS SEATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE AIR BAG SENSOR WAS REPLACED, BUT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WILL BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 14 AND THE CURRENT MILEAGE WAS 7,290. UPDATED 07/08/11*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, WITH NO SATISFACTORY OUTCOME. UPDATED 08/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371577December 16, 2010
VISIBILITY
VIN IN THIS FORM WOULD NOT LET ME ADD THE 17TH DIGIT. THE 17TH DIGIT IS A 6. I SHUT REAR DOOR OF MERCURY MARINER AND REAR WINDOW SHATTERED-EXPLODED INTO LITTLE PIECES NO LARGER AND 1 INCH. TEMPERATURE 40 DEGREES. CLOUDY. NO ONE WAS INJURED. SHATTERED PIECES FELL ONTO A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346069July 29, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHEN THE PASSENGER SEAT WAS OCCUPIED WITH A PERSON WEIGHING BETWEEN 120 AND 135 POUNDS, THE AIR BAG SENSOR WOULD NOT DETECT THE PASSENGER AND WOULD NOT ENGAGE. THE DEALER ADVISED THAT THEY WERE AWARE OF THE FAILURE BUT COULD NOT PROVIDE A REMEDY FOR THE FAILURE. THE CONTACT WAS CONCERNED WITH THE AIR BAG NOT DEPLOYING IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS 6,500 UPDATED 10/0810 *BF THE DEALER REPLACED THE PASSENGER SEAT SENSOR. HOWEVER, THE PROBLEM CONTINUED. FORD STATED THE SYSTEM WAS WORKING AS DESIGNED. PASSENGERS WEIGHING UNDER 135 LBS MAY NOT BE RECOGNIZED BY THE AIR BAG SYSTEM. UPDATED 10/12/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319976March 15, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT REAR WINDOW ON THE LIFT GATE HAD SUDDENLY EXPLODED . A GLASS COMPANY REPLACED THE WINDOW ON 03/07/2010, ONE WEEK LATER AFTER CLOSING THE REAR LIFT GATE THE REAR WINDOW EXPLODED AGAIN. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THE FAILURE COULD NOT BE REPAIRED. THE CONTACT THEN TOOK THE VEHICLE TO A COLLISION CENTER AND SHE WAS INFORMED THAT THE REAR WINDOW SHOCK WAS BROKEN AND WAS REPLACED. THE CURRENT MILEAGE WAS APPROXIMATELY 4,500 AND THE FAILURE MILEAGE WAS APPROXIMATELY 3,800. UPDATED 05/12/11 *BF UPDATED 06/06/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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