Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10538244August 31, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I WAS LEAVING A SOCCER GAME AND THE CAR WENT TO ABOUT 40 MPS AND THE WRENCH LIGHT CAME ON AND THE PEDAL WENT LIMP. I PULLED OVER AND STOPPED THE CAR AND THE CAR STARTED SHAKING LIKE IT WAS OUT OF TIME. I PUT IT IN PART AND SHUT OFF THE CAR WHEN I TURNED THE CAR BACK ON THE LIGHT WAS OFF. I WAS ABLE TO DRIVE 20 MILES BACK AND FORTH AND THEN IT DID THE SAME THING AGAIN. I HAVE TAKEN IT TO RUN THE CODES AND THERE WERE NONE. TODAY 8/31/13 IT DID THE SAME THING AGAIN AND NOW FINALLY THE ENGINE LIGHT CAME ON. CODES WERE RAN AT AUTOZONE AND P1212 THROTTLE BODY SENSOR FINALLY SHOWED UP. I HAD ALREADY CHECKED THE WEB THE FIRST TIME THAT IT DID IT AFTER TALKING WITH A MECHANIC THAT WORKS AT FORD AND HE TOLD ME WHAT IT WAS AND THAT THERE WAS NO RECALL. I AM VERY UPSET. I JUST PURCHASED THIS CAR LESS THAN THREE MONTHS AGO!!! SINGLE MOM SOMEONE HELP!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537878August 29, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR MERGING ON TO THE EXPRESSWAY IN A CONSTRUCTION ZONE AND AS SOON AS I GOT ON THE CAR COMPLETELY LOST POWER. I COULD NOT PUSH ON THE GAS OR ANYTHING. LUCKILY THERE WAS AN OPENING IN SOME CONES FOR ME TO BARELY HAVE ENOUGH POWER TO GET OUT ON ONE LANE OF TRAFFIC IN A CONSTRUCTION ZONE IN MORNING RUSHING HOUR TRAFFIC. I HAD TO TURN MY CAR OFF AND LUCKILY IT CAME BACK ON. I HAVE READ ONLINE THAT THIS HAS BEEN HAPPENING TO SO MANY PEOPLE THAT THE PART IS ON NATIONAL BACK ORDER. THIS IS CRAZY! I HAD MY 1 YEAR OLD DAUGHTER IN THE CAR AND WE COULD HAVE BEEN HIT. THIS IS COMPLETELY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537956August 29, 2013
ENGINE
ON SEVERAL OCCASIONS THE VEHICLE WOULD SUDDENLY LOOSE POWER FROM HIGHWAY SPEEDS AND LIMP TO THE SIDE OF THE ROAD. A LIGHT WOULD COME ON THAT LOOKED LIKE A WRENCH. ONCE THE VEHICLE WAS STOPPED AND RESTARTED I WAS ABLE TO MOVE ON NORMALLY UNTIL THE NEXT EPISODE WHICH BEGAN TO COME MORE FREQUENTLY. AFTER THE FIRST INCIDENT I IMMEDIATELY WENT TO MY FORD DEALER AND SPOKE TO SOMEONE IN SERVICE WHO TOLD ME THEY COULD HOOK THE CAR UP TO THE COMPUTER BUT SINCE THE WRENCH LIGHT WENT OUT IT WOULD MOST LIKELY SHOW NOTHING AND I WOULD HAVE TO PAY $100 FOR THIS SERVICE. I HAVE AN EXTENDED WARRANTY WITH A $100 DEDUCTIBLE THAT WAS GOING TO RUN OUT IN 400 MILES. I HAVE THE VEHICLE IN RIGHT NOW AND THEY JUST CALLED AND TOLD ME THE THROTTLE BODY NEEDS TO BE REPLACED AND IT IS NOT COVERED UNDER THE EXTENDED WARRANTY AND WILL COST ME OVER $500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537784August 28, 2013
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DRIVING TO WORK WHEN THE WRENCH LIGHT CAME ON AND THE CAR STARTED TO BUCK. THEN THE ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN TO 0 WHEN I STEPPED ON THE GAS PEDAL. HAD TO PULL OVER QUICKLY AS I WAS IN TRAFFIC AND SHUT THE CAR OFF. STARTED IT UP AGAIN AND ONLY THE CHECK ENGINE LIGHT WAS ON - CAR WOULD ONLY GO ABOUT 15 MPH. FOUND OUT IT WAS A COMMON PROBLEM BEING LOOKED AT BY NHTSA. POWER TRAIN THROTTLE BODY HAD TO BE REPLACED. NOT COVERED UNDER WARRANTY. I AM NOT A HAPPY CAMPER IT WAS NOT CHEAP TO FIX. EEC TEST CODE P2111 I FOUND THIS ON THE WEB AND WAS SURPRISED TO FIND OUT IT HAS BEEN HAPPENING SINCE THE MODEL YEAR 2009. SHAME ON FORD. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537577August 27, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
VEHICLE STALLED 3 TIMES AND HAD NO THROTTLE RESPONSE. TURN KEY OFF AND RESTART VEHICLE TO REGAIN THROTTLE RESPONSE. WRENCH LIGHT AND ENGINE LIGHT CAME ON. MECHANIC RETRIEVED MEMORY CODES P2111 AND P2112. *TR PERFORMED ELECTRONIC THROTTLE BODY TEST WITH IDS. THROTTLE BODY FAILED AND HAS A FAULT. MECHANIC REPLACED THROTTLE BODY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537259August 26, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THREE SEPARATE OCCASIONS THE VEHICLE UNEXPECTEDLY STALLS WITH NO PRIOR WARNING. THE THIRD TIME I WAS TRAVELING AT APPROXIMATELY 60 MPH ON THE PARKWAY. A DANGEROUS CONDITION TO SAY THE LEAST. I HAVE A SECOND 2010 MARINER WHICH HAD EXACTLY THE SAME PROBLEM IN JANUARY 2013. BOTH WERE REPAIRED BY THE DEALER BY REPLACING A DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537260August 26, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON SEVERAL OCCASIONS THE VEHICLE UNEXPECTEDLY STALLS WITH NO PRIOR WARNING. THE THIRD TIME I WAS TRAVELING AT APPROXIMATELY 60 MPH ON THE PARKWAY. I HAVE A SECOND 2010 MARINER WHICH HAD EXACTLY THE SAME PROBLEM IN AUGUST 2013. BOTH WERE REPAIRED BY THE DEALER BY REPLACING A DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537020August 23, 2013
VEHICLE SPEED CONTROL
VERY DANGEROUS THROTTLE BODY MALFUNCTION: AS I WAS ACCELERATING FROM APPROXIMATELY 35 MPH I PRESSED THE GAS AND SUDDENLY THERE WAS NO POWER...NOTHING. I HAD POWER STEERING AND BRAKES BUT THE CAR SLOWED DOWN RAPIDLY AND WENT INTO WHAT I LATER FOUND OUT WAS SAFE MODE. IT WAS IDLING ROUGH AND THE CAR WAS SLOWING DOWN RAPIDLY BECAUSE I WAS ON A SLIGHT INCLINE. A WRENCH APPEARED ON THE DASHBOARD. THIS HAPPENED FOUR MORE TIME IN THREE DAYS. THE THROTTLE BODY WAS REPLACED. THIS WAS EXTREMELY DANGEROUS BECAUSE WHERE THIS OCCURED THE SPEED LIMIT WAS 55 MPH, I DO A LOT OF HIGHWAY DRIVING AND I WAS VERY LUCKY THIS DID NOT HAPPEN ON THE EXPRESSWAY. NO CODE APPEARED ON THE DIAGNOSTIC CODE READER EVEN THOUGH THIS OCCURED FOUR MORE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536432August 21, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAD JUST GOTTEN BACK FROM A LONG TRIP, AND WAS STOPPED AT A RED LIGHT - I BARELY ACCELERATED ONCE IT TURNED GREEN, AND THE CAR LOST COMPLETE AND TOTAL POWER, IN THE MIDDLE OF THE INTERSECTION. A WRENCH LIGHT CAME ON. NO THROTTLE WAS WORKING AS MUCH AS I PRESSED DOWN. THE CAR KEPT SNAIL PACING UNTIL I GOT TO AN EMPTY PARKING LOT WHERE I TURNED THE VEHICLE OFF. I TURNED IT BACK ON AND IT REVVED ITSELF, SO I TURNED IT BACK OFF. TURNED IT BACK ON AND ALL OF A SUDDEN IT WORKED AGAIN. I TOOK IT TO THE DEALER WHO CLAIMED IT WAS THE "ELECTRONIC THROTTLE BODY" FAILING AND CHARGED ME $98 FOR THE DIAGNOSTIC. I DECIDED FOR A SECOND OPINION, AND THEY TOOK EVERYTHING APART TO SEE IF IT WAS SOMETHING ELSE SINCE THE CAR IS ONLY 3 YEARS OLD AND ONLY HAS 30,000 MILES ON IT. AFTER MUCH TESTING THEY CONCLUDED IT WAS IN FACT THE "ELECTRONIC THROTTLE BODY," AND THE REPAIR COST ME $595. BEFORE THIS HAPPENED, 2 OR 3 DAYS PRIOR, I FELT THE CAR WAS LOSING POWER AND IT WAS HARD TO GET IT TO GO AT IT'S V6 POTENTIAL. CAR STILL HESITATES AND FEELS LIKE THE ENGINE JUMPS OUT WHEN IT STOPS AND MOVES AGAIN... SURE ENOUGH MY ENGINE MOUNTS NOW NEED REPLACING, AND THAT'S ANYWHERE BETWEEN $350-$500. ANOTHER RECALL PERHAPS? IT'S BEEN DOING THIS SINCE DAY 1, AND MY WARRANTY ENDED ABOUT 6 MONTHS AGO. GO FIGURE... JUST WHEN 3 YEARS WAS UP! SIGH *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536312August 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535813August 16, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
LOST POWER WHILE MAKING A LEFT TURN VEHICLE STALLED RESTARTED BUT CONTINUED TO STALL TOWED TO REPAIR SHOP REPLACED THE THROTTLE BODY ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535501August 15, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
SUDDENLY LOST ALL POWER. CAR DID NOT STALL BUT HAD NO THROTTLE. THERE WAS NO SHOULDER ON BUSY ROUTE 46 IN NEW JERSEY. I WAS FORTUNATE TO BE ABLE TO COAST INTO A WENDY'S PARKING LOT TO AVOID A COLLISION FROM THE REAR. EMERGENCY REPAIR WAS PERFORMED BY A LOCAL MECHANIC. IDENTIFIED FAULT CODE AS P2112. CAR RESTARTED AND I WAS FORCED BY PERSONAL CIRCUMSTANCE TO DRIVE THE CAR HOME DESPITE THE INCIDENT. VERY SCARY SINCE I TRAVELED ON NJ TURNPIKE BY NEWARK AIRPORT...ELEVATED HIGHWAY, 3 LANES, NO SHOULDER, 65MPH, 18 WHEELERS. IF CAR HAD STALLED THERE, I WOULD HAVE BEEN KILLED!!!! I WANT MY GOVERNMENT TO TAKE ACTION TO FORCE FORD TO DO THE RIGHT THING AND FORCE A SAFETY RECALL FOR THE THROTTLE BODY ASSEMBLY.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534922August 12, 2013
ENGINE, POWER TRAIN
DRIVING AT APPROX 40 MPH CAR ENGINE REACTS ABNORMALLY AND "WRENCH" WARNING LIGHT APPEARS AND CAR "STALLS" OUT AND, ALTHOUGH FULLY OPERATIONAL WILL NOT DRIVE. TURN THE CAR OFF AND BACK ON AND THE ENGINE EVENTUALLY WILL TURN OVER BUT AGAIN REPEATS THE SAME ISSUE OF "STALLING" OUT. AFTER HAVING THE CAR TOWED, THE DIAGNOSIS IS A DEFECTIVE "THROTTLE-BODY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534995August 12, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS AS THE MIL WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 100,595.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534196August 8, 2013
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE BEGAN TO DECELERATE AND PROCEEDED INTO LIMP MODE AND THE WRENCH LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533848August 6, 2013
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I PURCHASED MY 2010 MARINER 03/26/2013 FROM A LOCAL DEALERSHIP. WHILE DRIVING AT AROUND 35 - 40 MPH I NOTICED A GRINDING SOUND AND DIFFICULTY TO INCREASE SPEED. I THEN NOTICED THAT MY LEFT BLINKER WAS FLASHING AT A FASTER SPEED AND THE TAIL LIGHT WENT OUT. THAT WAS REPLACED. THE CAR THEN WOULD SPORADICALLY GO DEAD AND WOULD HAVE TO BE JUMPED. I HAD 3 DIFFERENT SERVICE SHOPS LOOK AT THE VEHICLE AND FOUND NO ISSUES. I DID REPLACE THE BATTERY AND IT APPEARED TO RUN FINE FOR ABOUT 3 - 4 DAYS. IT IS NOW SPORADICALLY DEAD AND THE LOCAL DEALERSHIP WILL LOOK INTO THE ISSUE ON 8/7/2013. UNDETERMINED PROBLEM AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533175August 2, 2013
POWER TRAIN
WHILE MY WIFE WERE GOING OUT TO DINNER WE WERE DRIVING ON THE HIGHWAY AT 45 MPH. I NOTICED A YELLOW WRENCH WARNING LIGHT APPEAR ON THE DASH. THE CAR STARTED LOSING POWER AND BEGAN JERKING. I COULD NOT ACCELERATE AND THE SPEEDOMETER DROPPED TO 0. I COASTED TO THE SHOULDER AND STOPPED. I HAD TO HAVE AAA TOW THE CAR TO MY MECHANIC. HE RAN DIFFERENT TESTS AND THE READOUT HE GOT FROM THE COMPUTER WAS THE THROTTLE BODY ASSEMBLY. HE HAS A PRIORITY ORDER FOR THE PART AND SAID THERE IS A NATIONAL BACKORDER ON THIS PART. I HAVE AN EXTENDED WARRANTY WITH (NAC) AND THEY TOLD HIM THEY WILL NOT PAY FOR THE PART. I HAVE TO PAY CLOSE TO $820 FOR THE PART AND LABOR. FORD HAS KNOWN ABOUT THIS PROBLEM WITH THE 2010 MARINER BUT WILL NOT HAVE A RECALL. DO PEOPLE HAVE TO DIE BEFORE FORD MOTOR COMPANY ACTS? THIS IS A DISGRACE FOR THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532716July 30, 2013
ENGINE, VEHICLE SPEED CONTROL
MY HUSBAND WAS DRIVING THE CAR AT 65 MPH ON THE HIGHWAY AND THE CARE WENT LIMP AND WOULD NOT ACCELERATE. HE HAD TO PULL OVER TO THE SIDE AND RESTART THE CAR. THIS HAPPENED TO HIM 3 TIMES AND ME ONE TIME. I TOOK IT TO A DEALERSHIP AND IT IS THE THROTTLE BODY. YOU HAVE RECEIVED SEVERAL COMPLAINTS AND THERE IS AN ONGOING INVESTIGATION. IN ADDITION, THE DEALERSHIP WAS GOING TO OVERCHARGE ME FOR THE REPAIR. PLEASE DO EVERYTHING IN YOUR POWER TO GET FORD TO RECALL THIS PARTY AND REIMBURSE THE CUSTOMER BEFORE THERE IS A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532143July 27, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I HAVE NO THROTTLE RESPONSE, ENGINE RPM DROP BACK TO AN IDLE, ENGINE RUNS ROUGH AND STALLS. NO POWER. MOVING TO THE SIDE OF THE ROAD, TURN ENGINE OFF AND RESTART AND WILL RUNS FINE, BUT TODAY THIS PROBLEM RECURRED EVERY 4 MILES. I WAS ONLY 22 MILES FROM HOME BUT THAT IS A LOT OF STOPPING ALONG SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531765July 25, 2013
ENGINE, POWER TRAIN
MY 2010 MERCURY MARINER WENT INTO LIMP MODE AND WOULD NOT RESPOND TO THROTTLE INPUTS. I RESEARCHED THIS ISSUE AND LEARNED THAT THIS PROBLEM APPEARS TO BE RELATED TO A FAULTY THROTTLE BODY OR ELECTRONIC CONTROL PANEL FOR THE THROTTLE BODY. THIS AN EXTREMELY DANGEROUS CONDITION AS IT APPEARS AT RANDOM WITHOUT WARNING. I BELIEVE THIS MUST BE A DEFECT THAT HAS BEEN KNOWN TO FORD FOR SOME TIME AND NEEDS TO BE THE SUBJECT OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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