Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#10148389January 23, 2006
ELECTRICAL SYSTEM:STARTER ASSEMBLY, ENGINE AND ENGINE COOLING
AS SOON AS I BOUGHT THE CAR USED WITH 49000 IT WOULDN'T START. REPLACED THE STARTER, STILL WASN'T RIGHT. HAD TO REPLACE THE FLYWHEEL BECAUSE THE OLD AND NEW STARTER NEVER MATCHED PROPERLY WITH FLYWHEEL. THEN, THE ENGINE LIGHT CAME ON. THE EGR SENSOR WAS BAD. REPLACED THE SENSOR. ALL OF THIS WITHIN ONE MONTH OF OWNING THE CAR. THEN A FEW MONTHS LATER COOLANT LIGHT WASN'T JUST COMING ON, BUT STAYING ON, HAD TO REPLACE COOLANT TANK DUE TO SHORTING OF THE SENSOR IN THE TANK. NOW, SIX MONTHS AFTER OWNING CAR, ENGINE LIGHT IS BACK ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147933January 17, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, VEHICLE SPEED CONTROL
DT*: THE CONSUMER STATED WHILE DRIVING ON AN ICY ROAD, THE REAR BRAKES FAILED AND THE CONSUMER HIT INTO A CURB. THE THROTTLE HAS STUCK INTERMITTENTLY SINCE AUGUST OF 2005. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. THERE ARE TWO RECALLS, #00V075000 REGARDING THE SERVICE BRAKES AND #99V194000 REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10147941January 17, 2006
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, EQUIPMENT:ELECTRICAL
3/21/05 VEHICLE TAKEN TO LINCOLN MERCURY DRIVEABILITY CONCERN BY>>( MY WIFE)>>>CHECK ENGINE LIGHT ON, THEY FOND INTAKE GASKETS LEAKING VAC & BANK 2 ALSO MONITOR ARE VERY ACTIVE NEED TUNE UP AND PLUG WIRES AND TIRES... MY WIFE GAVE THEM ALL TECHNICAL SERVICE BULLETINS DIAGNOSTIC TROUBLE CODES PO420 & PO430 PAPER....ALSO,TOLD THEM 99-MERCURY COUGAR 2.5L ENGINE STALL AND HAVE INABILITY TO START CAR...THEY KEPT PAPER, AND TOLD HER SHE NEED NEW BATTERY CABLES!!!! CALL MANUFACTURER ON TSB AND RECALL, WE WAS TOLD THERE WAS NO RECALL ON OUR VEHICLE I.D. NUMBER....ETC........CONSUMER REPORTS USED CAR BUYING GUIDE FOND RECALL ---99-00 MERCURY COUGAR WITH 2.5L V6 ENGINE----NATSA NUMBER #01I009000 PLEASE HELP............. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146830January 3, 2006
FUEL SYSTEM, GASOLINE:DELIVERY
DT: THE CONTACT STATED THERE WAS NHTSA RECALL CAMPAIGN 04V421000 REGARDING THE FUEL SYSTEM DELIVERY MODULE. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146385December 29, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF ARMS BREAK AND SUNROOF GOES FLYING OFF THE CAR AT HIGH SPEEDS. THERE ARE ALSO OVER 800 PEOPLE WITH THIS SIMLAR PROBLEM. THE FULL LIST IS AT WWW.COUGARSUNROOFS.COM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146388December 29, 2005
FUEL SYSTEM, GASOLINE
THERE IS RECALL ON MERCURY COUGAR 1999 V6 FOR A FUEL FILTER THAT MAY CAUSE HESITATION, STALLING, SURGING. OVER FIFTY TIMES HAS THIS OCCURRED NEARLY CAUSING SERIOUS ACCIDENTS OVER FIVE TIMES. THE CAR HAS BEEN GIVEN A "TUNE UP" TO ELIMINATE THAT AS THE CAUSE. THE ONLY OTHER CAUSE COULD BE THE FUEL FILTER WHICH HAS BEEN RECALLED AS PER RECALL 04V421000 NHTSA. I HAVE CONTACTED FORD AND FORD DEALERSHIPS AND THEY REFUSE TO DEAL WITH THE PROBLEM. IF THIS HAS HAPPENED ON OTHER VEHICLES THEN IT IS THE CAUSE ON THIS VEHICLE WHETHER THEY WANT TO ADMIT TO THAT OR NOT. THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145090December 13, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I AM THE OWNER OF A 1999 MERCURY COUGAR. I PURCHASED THE VECHICLE NEW AND HAVE MAINTAINED ALL SERVICE REQUIREMENTS. AT THIS POINT, THE VECHICLE STILL HAS LESS THAN 45,000 MILES (I DO NOT DRIVE ALL THAT MUCH). HOWEVER, SINCE PURCHASING THIS CAR I HAVE HAD TO REPLACE TWICE THE ALTERNATOR AND BATTERY, ALL THE BRAKES, TIRES, AND NOW THE FUEL PUMP HAS GONE OUT. I UNDERSTAND THAT THERE IS A RECALL ON THE FUEL PUMPS, SO I CONTACTED FORD, BUT THEY INFORMED ME THAT MY COUGAR IS NOT IN AMONG THOSE ON THE LIST. HOWEVER, MY CAR HAS THE EXACT SYMPTOMS THAT ARE LISTED BY FORD; IT STALLS AND WILL NOT RUN. IN FORD'S STATEMENT, THEY INDICATE THAT THEY WILL REPLACE THE FAILED FUEL PUMP, BUT THEY ARE NOT WILLING TO DO THAT FOR ME. BECUASE OF THIS FAILED FUEL PUMP SITUATION, I HAVE HAD TO HAVE MY CAR TOWED TWICE AND HAVE BEEN STUCK IN SOME VERY INCLEMENT WINTER WEATHER SITUATIONS. I AM NOW FACING A $640 FUEL REPLACEMENT BILL WHICH I DO NOT FEEL THAT I SHOULD HAVE TO PAY GIVEN THE CURRENT RECALL. I HAVE NEVER BEFORE COMPLAINED ABOUT WHAT I CONSIDER TO BE EXCESSIVE REPAIRS, BUT THIS LATEST FAILURE HAS ME LIVID. I DO HOPE THAT OTHERS DO NOT FACE THIS SAME SITUTAION AND THAT FORD WILL RECONSIDER ITS POSITION TO NOT COVER THE COST OF MY FULE PUMP REPLACEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144753December 8, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I WAS COMMUTING TO WORK IN MOUNTAINOUS TERRAIN AND WHILE TRAVELING UPHILL, THE CAR LOST POWER AND THEN THE ENGINE QUIT COMPLETELY. I WAS BARELY ABLE TO ROLL THE CAR OUT OF THE HIGHWAY BEFORE ANOTHER VEHICLE APPROACHED THE BLIND CURVE FROM MY REAR AND SWERVED TO AVOID THE BROKEN DOWN CAR AND MYSELF. I CONDUCTED AN INTERNET SEARCH AFTER FINALLY GETTING THE CAR RESTARTED AND RETURNING TO HOME THAT EVENING AND DISCOVERED THAT FORD MOTOR CO. HAD INITIATED A PROGRAM TO ALLEVIATE THE SYMPTOMS THE CAR WAS EXPERIENCING. ALTHOUGH THE CAR BEHAVED EXACTLY AS DESCRIBED UNDER THE MANUFACTURERS DESCRIPTION OF POTENTIAL PROBLEMS(INCLUDING SURGING, HESITATION, LOSS OF POWER, AND ENGINE STALLING), I WAS TOLD AFTER CONTACTING THE SELLING DEALER AND FORD THAT MY CAR DID NOT QUALIFY FOR ANY ASSISTANCE BECAUSE IT FELL OUTSIDE OF THE PRODUCTION WINDOW OF THE VEHICLES THEY HAD IDENTIFIED AS HAVING SIMILAR PROBLEMS. THIS PROBLEM HAS RECURRED 4 TIMES SINCE THE INITIAL INCIDENT WHILE DRIVING ON INCLINED SURFACES BUT I DO NOT ATTEMPT TO DRIVE THE CAR ON THE MOUNTAIN ROADS. THE EXTENDED COVERAGE PROGRAM 04N02 IS THE PROGRAM I REFERRED TO WHEN CONTACTING BOTH THE DEALER AND FORD MOTOR COMPANY. AS A RESULT OF THIS, I AM UNABLE TO USE THIS CAR TO COMMUTE TO WORK AND HAVE RESORTED TO THE USE OF RENTAL OR BORROWED VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142892November 16, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAVE HAD MULTIPLE PROBLEMS SINCE I PURCHASED THE CAR IN 10/99. I HAVE HAD THE SUN ROOF REPLACED ONCE AND NOW NEEDS IT AGAIN FOR THE SAME REASON; THE TRACK BROKE ($1000 TO FIX, $2000 IF I GO TO THE DEALER). THE IGNITION SWITCH HAS BEEN CHANGED TWICE BECAUSE IT STICKS (IT NEED TO BE CHANGED AGAIN). IN 2/00 IT STARTED: WHENEVER THE CAR GOT COLD, THE CAR WOULD EITHER NOT TURN ON OR WOULD JUST SHUT DOWN WHILE I WAS DRIVING. THE CAR WAS BROUGHT TO THE DEALER MULTIPLE TIMES FOR THE SAME PROBLEM. HE CHANGED NUMEROUS PARTS BUT WAS UNABLE TO RESOLVE THE ISSUE, UNTIL A 2004 RECALL FOR SOMETHING TO DO WITH THE FUEL SYSTEM. ABOUT THREE YEARS AGO THE ENGINE LIGHT CAME ON AT WHICH TIME THE DEALER REPLACED THE CATALYTIC CONVERTER. A FEW WEEKS LATER THE ENGINE LIGHT CAME ON AGAIN AT WHICH TIME THE DEALER TOLD ME IT WAS THE HEAD GASKET. THAT, I HAD REPLACED BY AN INDEPENDENT MECHANIC AND THEN STILL HAD TO BRING IT BACK TO THE DEALER TO HAVE THE CATALYTIC CONVERTER DONE A SECOND TIME, AND TO HAVE THE COMPUTER RESET TO HAVE THE ENGINE LIGHT SHUT OFF. ANYTIME I HAVE WORK DONE ON THE CAR, EVEN JUST MAINTENANCE, THE CHECK COOLANT LIGHT OR THE ENGINE LIGHT COMES ON AND I HAVE TO BRING IT TO THE DEALER TO HAVE IT SHUT OFF. IN 9/05 THE COOLANT LIGHT ILLUMINATED AND A DAY LATER THE ENGINE LIGHT CAME ON, I BROUGHT THE CAR TO AN INDEPENDENT MECHANIC WHO CHANGED THE OVERFLOW TANK BECAUSE HE BELIEVED IT TO BE A BAD SENSOR. AFTER FIXING THAT, THE ENGINE LIGHT WOULD NOT GO OFF AS WELL AS ONE OF MY BRAKE LIGHTS. HE DID MULTIPLE TESTS AND DETERMINED THAT IT IS SOMETHING ELECTRICAL, UNFORTUNATELY HE COULD NOT PINPOINT THE EXACT CAUSE OF THE ELECTRICAL PROBLEM. FOR SOME REASON THOSE LIGHTS HAVE GONE OFF BUT I EXPECT THEM COME BACK ON SOON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140290October 19, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE STARTING THE VEHICLE ,THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE COMPUTER CODE NEEDED TO BE RESET AND RESET IT TWICE. HOWEVER, THE PROBLEM STILL OCCURS AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140139October 18, 2005
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT: CONTACT OWNS A 1999 MERCURY COUGAR. HE HAS BEEN LOOKING ON THE INTERNET AND FOUND RECALLS 04V4210000, 04V4210000,1V0320000, AND 01V0310000 . HE CALLED THE MANUFACTURER, AND THEY TOLD HIM THAT THIS VEHICLE WAS NOT INCLUDED IN THESE RECALLS DUE TO VIN ALTHOUGH THE CONTACT'S VEHICLE EXPERIENCED THE SAME FAILURE AS DESCRIBED IN AFOREMENTIONED RECALLS. WHILE DRIVING AND ACCELERATING THE VEHICLE SURGED. HE HAD NOT NOTICED THIS WHEN THE CRUISE CONTROL WAS ON. BUT, NOTICED THIS IMMEDIATELY AFTER PURCHASING THE VEHICLE FROM AN AUCTION ON 9-18-05. ALSO, THE LEFT REAR TAIL LAMP BLEW OUT THREE TIMES IN A SHORT TIME FRAME. HE BOUGHT THE EXTENDED LIFE BULBS, BUT THEY STILL BLEW OUT. HOWEVER, SOME OF THE LIGHTS WORKED ON THE DASHBOARD. . THE ENGINE LIGHT DID NOT COME ON WHEN HE FIRST STARTED THE VEHICLE. THE CONTACT NOTICED THIS 10-04-05. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140992October 13, 2005
FUEL SYSTEM, GASOLINE
1999 MERCURY COUGAR ENGINE HESITATES, LOSSES POWER AND BUCKS WHEN ATTEMPTING TO ACCELERATE. *TS THE CONSUMER TOOK THE VEHICLE TO THE DEALER AFTER HAVING THE VEHICLE FOR 4 DAYS, THEY STILL HAD NOT MADE A DETERMINATION AS TO WHAT WAS CAUSING THE ENGINE TO HESITATE. THE CONSUMER TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS TOLD THE CATALYTIC CONVERTER NEEDED TO BE REPLACED, HOWEVER AFTER THE REPLACEMENT THE PROBLEM CONTINUED. THE CONSUMER TOOK IT BACK TO THE MECHANIC AND THE INLET MANIFOLD RUNNER CONTROL WAS REPLACED, BUT THAT DID NOT RESOLVE THE PROBLEM EITHER. THE CONSUMER TOOK IT BACK AGAIN AND WAS TOLD THEY HAD NO CLUE AS TO WHAT THE PROBLEM WAS. AFTER DOING SOME RESEARCH , THE CONSUMER CAME ACROSS A BULLETIN WHICH DESCRIBED THE PROBLEM HE WAS EXPERIENCING AND A RESOLUTION, WHICH WAS A DEFECT IN THE FUEL DELIVERY MODULE. THE CONSUMER DISCOVERED THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE PROGRAM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135460September 6, 2005
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
DT: CONTACT OWNS A 1999 MERCURY COUGAR. WHILE CONTACT'S SON DROVE THE VEHICLE THE HOOD LATCH BROKE, CAUSING THE HOOD TO FLY UP AND SHATTER THE WINDSHIELD. THE CONSUMER HAS CONTACTED SERVICE DEALER, BUT THEY STATED THERE WAS NO RECALL, AND THAT THE CONSUMER WOULD BE RESPONSIBLE FOR THE COST. THE CONSUMER HAS CONTACTED THE MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131075September 6, 2005
ELECTRICAL SYSTEM
DT: THE CONSUMER OWNS A 1999 MERCURY COUGAR. THE HEATER BLOWER MOTOR RESISTER WAS REPLACED, BECAUSE WHEN THE DASHBOARD WAS PULLED OFF IT WAS BURNED. THERE WAS A RECALL FOR THIS, AND THE DEALERSHIP STATED THAT SIMILIAR TO OTHER VEHICLES THAT HAD BEEN FIXED. WHEN CONTACTING FORD, THEY STATED THIS VEHICLE WAS NOT PART OF THE RECALL. THE MOTOR SWITCH WOULD NOT WORK ON ONE OF THE FOUR SPEEDS; THEREFORE, THE VEHICLE WAS TAKEN INTO THE DEALERSHIP. THIS WAS FIRST NOTICED ON JULY 11, 2005. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133579August 19, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS
NHTSA CAMPAIGN ID NUMBER 01V032000. FORD MOTOR COMPANY HAD A RECALL FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH. EVEN THOUGH MY VEHICLE HAD THE SAME ISSUES AS THE VEHICLES UNDER THE RECALL. THEY WILL NOT HONOR. OCTOBER 30, 2001 I HAD THE BRAKE SWITCH AND JUMPER HARNESS REPLACED. DUE TO THE MALFUNCTION OF MY EXTERIOR BRAKE LAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115598June 3, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
NHTSA RECALL CAMPAIGN 01V032000; FORD ISSUED A BRAKE LIGHT RECALL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN ALTHOUGH THE BRAKE LIGHTS MALFUNCTIONED AND HAVE BEEN FIXED THREE (3) TIMES WITH CHARGES OF $402.47 INCURRED. *AK DEALER REPLACED BRAKE SWITCH CONNECTOR AND SWITCH. *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120837May 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 1999 MERCURY COUGAR. I HAVE MAINTAINED THE VEHICLE PER THE SERVICE MANUAL THROUGH THE LOCAL MERCURY DEALERSHIP. SOMETIME DURING EARLY APRIL 2005, I NOTICED THAT THE CAR HESITATED AND JERKED VIOLENTLY AFTER ABOUT FIFTEEN MINUTES OF NORMAL DRIVING. WE WERE ABLE TO DRIVE THE CAR IN FOR SERVICE. THE DEALER "DIAGNOSED" THE PROBLEM AND REPLACED A PART. THE CAR CONTINUED TO MALFUNCTION THE VERY NEXT DAY. I RETURNED TO THE DEALERSHIP AND WAS TOLD THAT THE PROBLEM WAS WITH TRANSMISSION. I HAVE HAD THE TRANSMISSION REPLACED BY A LOCAL FORD DEALERSHIP. I AM NOT SURE WHETHER THE OLD TRANSMISSION IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120452May 9, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IN AUGUST OF 2004, THE PASSENGER SIDE DOOR ON MY 1999 MERCURY COUGAR BECAME STUCK IN THE CLOSED POSITION AND THE AUTOMATIC DOOR LOCKS WERE DISABLED. THERE WAS A RECALL FOR THE DOOR LATCH FOR THIS VEHICLE (RECALL 99V226000). HIGH HUMIDITY HAD CAUSED DAMAGED TO THE DOOR LATCHES, WHICH WERE REPLACED AS A RESULT OF THE RECALL. THE DAY MY CAR DOOR BECAME STUCK IN THE CLOSED POSITION HAD HIGHS CLOSE TO 100 DEGREES, WHICH I BELIEVE WAS THE CAUSE OF THIS MALFUNCTION. I WAS TOLD BY THE MANUFACTURER OF MY VEHICLE THAT THIS PROBLEM WAS CORRECTED BY THE TIME MY VEHICLE WAS BUILT. HOWEVER THE RECALL TOOK PLACE 7 MONTHS AFTER I PURCHASED MY VEHICLE IN 1999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119230April 27, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
RECALL 04V421000 CONCERNING FUEL DELIVERY MODULE. VEHICLE EXPERIENCED INTERMITTENT HESITATION, LOSS OF POWER, AND ENGINE STALLING WHEN SLOWING DOWN TO A STOP POSITION. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT HIS VEHICLE WAS NOT COVERED UNDER THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119217April 20, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE, SUSPENSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
1999 MERCURY COUGAR HAS PROBLEMS WITH THE SPEAKERS, BATTERY EQUIPMENT, BRAKE EQUIPMENT AND INSTRUMENT CLUSTER.***NO ANSWER REQUIRED***. *MR THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. THE CONSUMER STATED ON A SEPARATE OCCASION WHILE DRIVING SHE NOTICED THE VEHICLE HAD NO BRAKES, THE CONSUMER WAS ABLE TO FIND A MECHANIC WHO DETERMINED ALL FOR ROTORS AND PADS NEEDED TO BE REPLACED. THE CONSUMER STATED THE BRAKE LIGHT DID NOT ILLUMINATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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