Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#10163436July 25, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF ON MY 1999 MERCURY COUGAR HAS STOPPED WORKING. IT STOPPED IN THE RAISED POSITION AND UPON INVESTIGATING THE PROBLEM IT SEEMS THAT THE PLASTIC PIECES ON THE TRACK HAVE BROKEN. WHILE RESEARCHING THE PROBLEM I DISCOVERED THAT THIS IS A KNOWN PROBLEM AND CAN BE DANGEROUS BECAUSE THERE HAVE BEEN MANY REPORTS OF THE SUNROOF PANEL ACTUALLY FLYING OFF THE CAR WHILE MOVING. FORD/MERCURY KNOWS THIS WAS A PROBLEM BECAUSE THEY CHANGED THE PLASTIC PIECES TO ALUMINUM AFTER THIS MANUFACTURE YEAR. IT IS A SHAME THAT SOMEONE DOESN'T MAKE THIS COMPANY FIX THE PROBLEM BEFORE SOMEONE GETS HURT OR KILLED BY ONE OF THESE SUNROOF'S MALFUNCTIONING AND FLYING OFF THE CAR OR FALLING ON SOMEONE WHILE TRYING TO GET IT TO CLOSE. YOUR ATTENTION IN THIS MATTER WOULD BE APPRECIATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162851July 19, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
MOST RECENT INFORMATION IS GIVEN. HAD TO HAVE ALTERNATOR REPLACED TWICE WITH IN A 7-8 MONTH PERIOD DUE TO A RECALL ISSUED BY FORD ON FEBRUARY 6, 2001. NHTSA CAMPAIGN ID NUMBER: 01V031000. I HAD 2 DEALERSHIPS SEARCH FOR RECALLS USING MY VIN, NO RECALLS CAME UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162859July 19, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
FAULTY EQUIPMENT IN THE SUNROOF ASSEMBLY (PLASTIC PIECES THAT HOLD THE SUNROOF TO THE TRACK GUIDES). THESE PIECES ALSO TAKE A CONSIDERABLE AMOUNT OF "STRESS" WHEN THE SUNROOF IS IN THE OPEN POSITION. THEY ARE SUPPORTING MOST OF THE WEIGHT OF THE SUNROOF ITSELF. AND ALSO ON MY CAR, LEFT SIDE TRACK IS BROKEN AND JAMMED. TAKE A LOOK AT WWW.COUGARSUNROOF.COM PLEASE TAKE THE TIME TO READ SOME OF THE COMPLAINTS. THEY FOCUS AROUND THE SAME PROBLEM, AS I HAVE DESCRIBED ABOVE. I THINK A RECALL SHOULD BE ISSUED FOR ANY 1999 AND UP MERCURY COUGAR THAT HAVE SUNROOFS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162917July 19, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF FAILED TO CLOSE ON 99 MERCURY COUGAR LOOKED ON THE WEB AND I AM NOT ALONE HTTP://WWW.COUGARSUNROOF.COM/. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162066July 11, 2006
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
1. CAR BEGAN TO LOSE POWER AND THE STEERING WHEEL BEGAN TO LOCK UP AND LIGHTS BEGAN FLICKERING ON THE DASH. 2. THE CAR STALLED IN THE FAST LANE ON A BUSY FREEWAY. THE CONSEQUENCE WAS A SMALL TRUCK REAR-ENDED THE BACK OF THE CAR AND IT WAS TOTALED. ONE PERSON HAD BUSTED LIP IN TRUCK AND ONE IN THE CAR HAD BUSTED FOREHEAD AND BLACKENED EYES WITH BACK INJURIES AND THE OTHER ONE HAD BACK AND STOMACH EXTREME PAINS AND LEGS. 3. NOTHING COULD BE DONE AT THIS POINT-THE CAR ALWAYS HAD PROBLEMS. TOO BAD, I WAS NOT AWARE OF ALL OF THE RECALLS--MAYBE THAT WOULD NOT HAVE HELPED EITHER. *NM
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10160441June 22, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE ISSUE IS WITH THE DESIGN FLAW FOR A SUNROOF ON THE 1999 FORD MERCURY COUGAR, WHICH HAPPENED ABOUT A MONTH AGO WHEN TRYING TO OPEN ONE DAY. I BOUGHT THE CAR WITH LOW MILEAGE OF 53000, SUNROOF ONE OF MAIN REASON FOR PURCHASE. DID SOME RESEARCH, THERE IS GREAT WEBSITE THAT SHOWS THOUSAND PLUS OWNERS WHO HAVE HAD SAME PROBLEM AND NO HELP FROM FORD. PROBLEM IS SMALL PLASTIC PIECE IN DESIGN OF SUNROOF CANNOT SUPPORT ROOF, THEREFORE BREAKS AND ENTIRE ROOF MUST BE REPLACED EVEN THOUGH PART COST A FEW DOLLARS. THE COST TO FIX VEHICLE FROM FORD WITH LABOR HAS BEEN QUOTED BETWEEN 1500-2500 DOLLARS, UNBELIEVABLE FOR DESIGN FLAW. ALSO CAUSES SAFETY ISSUE FOR SOME AS SUNROOF IS LOOSE ON TOP OF ROOF AND WILL NOT SHUT ALL THE WAY FOR MANY OWNERS, BUT SINCE NO INJURIES HAVE BEEN REPORTED YET, FORD HAS NOT RECALLED FAULTY DESIGN. MY ONLY REQUEST IS THAT SOMEONE FROM AGENCY TAKES A LOOK AT THE THIS WEBSITE AS THE ADMINISTRATOR HAS DONE A TERRIFIC JOB EXPLAINING THE PROBLEM, THE UNFAIR TREATMENT FROM FORD, AND ALSO COMPLIES A VERY LONG LIST OF OWNERS WHO HAVE ALL HAD THE EXACT SAME PROBLEM. THE WEBSITE WILL ALLOW THE AGENCY A VERY GOOD UNDERSTANDING OF THE ISSUE AND HOPEFULLY TAKE ACTION FOR THOSE WHO FEEL CHEATED BY THE COMPANY (I WAS DIRECTED TO THE NHTSA FROM THAT SITE). PLEASE REVIEW THIS WEBSITE AS IT WILL EXPLAIN ALL THAT IS NEEDED FOR THE COMPLAINT AND HOPEFULLY ALLOW THE AGENCY TO TAKE SOME ACTION FOR THE CONSUMERS. HTTP://WWW.COUGARSUNROOF.COM/FAQS.PHP AND HTTP://WWW.COUGARSUNROOF.COM/INDEX.PH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160273June 20, 2006
EQUIPMENT, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I WOULD LIKE TO COMPLAIN ABOUT MY COUGAR. I CANNOT PASS THE IL. EMISSIONS TESTS, DUE TO THE FACT THAT THE O2 SENSORS ARE DEFECTIVE. MY ENGINE LIGHT IS CONSTANTLY ON. I HAVE HAD MY CAR SERVICED FOR THE ENGINE LIGHT, ALONE, 8 DIFFERENT TIMES. EIGHT! THIS IS INCREDIBLE. ALSO, MY CAR MAKES A LOUD SCREECHING NOISE WHEN I ATTEMPT TO START IT. -IF IT STARTS AT ALL.- I HAVE HAD MY STARTER REPLACED TWICE. TWICE!!! THIS CAR IS A LEMON. NOTHING BUT A LEMON. HOW COULD MERCURY SALE SUCH CRAP AND GET AWAY WITH IT. MY DRIVERS' LICENSE WILL BE SUSPENDED BECAUSE I CANNOT PASS THE EMISSIONS TEST. IF I CAN EVEN GET MY CAR TO THE TESTING FACILITY. I HAVE HAD THE ALTERNATOR CHANGED, THE FUEL PUMP, THE ELECTRICAL WIRING CHANGED, SUNROOF, TURNING SIGNAL, EVEN THE RADIO WAS DEFECTIVE. I SINCERELY HOPE THAT THERE IS A CLASS-ACTION LAWSUIT AGAINST MERCURY, BECAUSE I WILL BE THE FIRST ONE IN LINE TO SUE. *NM *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160107June 18, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
1999 MERCURY COUGAR SUNROOF BROKE AND THE COST OF REPAIR IS UNBELIEVABLE! I HAVE SEEN MANY WEBSITES WITH THE SAME COMPLAINT. THOUSANDS OF COMPLAINTS. SOMETHING HAS GOT TO BE DONE. THERE HAS TO BE SOMETHING WRONG WHEN ALL THESE SUNROOFS ARE BREAKING CONSTANTLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159893June 15, 2006
FUEL SYSTEM, GASOLINE
DT*: THE CONTACT STATED THE VEHICLE HESITATED, STALLED, LOST POWER AND BACKFIRED WHEN THE FUEL TANK REACHED A LEVEL OF THREE QUARTERS TO ONE HALF FULL. THE VEHICLE RESTARTED IMMEDIATELY AFTER IT STALLED. THE CONTACT DISCOVERED NHTSA RECALL 04V421000, CONCERNING THE FUEL SYSTEM ONLINE. THE VIN WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159319June 8, 2006
STRUCTURE
1999 MERCURY COUGAR LEAKS WATER INTO HATCH AREA DIRECTLY ONTO THE INTERIOR EXPOSED ELECTRICAL WIRING AND CONNECTIONS FOR TAIL LIGHTS AND HATCH RELEASE. DEALERSHIP CANNOT DETERMINE SOURCE OF LEAK AND THEREFORE CANNOT REPAIR. MERCURY WILL NOT RELEASE BLUEPRINTS OF SHEET METAL LAYOUT TO HELP IN DETERMINING WHERE WATER LEAK MIGHT BE ORIGINATING. NEITHER DID MERCURY COVER DIAGNOSIS AND WILL NOT COVER REPAIR EVEN IF PROBLEM SOURCE WAS IDENTIFIED. SIGNIFICANT WATER INSIDE THE VEHICLE AND DIRECTLY ON EXPOSED ELECTRICAL COMPONENTS COULD EASILY RESULT IN A CATASTROPHIC FIRE HAZARD AND LOSS OF LIFE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10156394April 28, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF FAILED TO CLOSE AT 40K MILES AND IS STUCK OPEN. IT WILL COST ABOUT $2K TO FIX. IT RATTLES WHEN DRIVEN AND I AM AFRAID IT WILL FLY OFF ON THE FREEWAY. I AM CONCERNED FOR THE SAFETY ISSUE NOT TO MENTION THAT ALL SORTS OF WEATHER CONDITIONS HAVE RUINED THE INTERIOR OF THE CAR. I READ ABOUT THIS SITE ON A WEB SITE DEVOTED TO BROKEN COUGAR SUNROOF'S ( WWW.COUGARSUNROOF.COM ) AND THERE ARE OVER 800 PEOPLE WITH THE SAME COMPLAINT ALREADY. PLEASE LOOK INTO THIS BEFORE SOMEONE DOES GET HURT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156296April 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF BROKE, IS A COMMON AND KNOWN PROBLEM (WITH A WEBSITE DEDICATED WITH OVER A THOUSAND TESTIMONIALS). FORD REFUSES TO DO ANYTHING. ONLY OPTION IS $1700 REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156086April 25, 2006
STRUCTURE, UNKNOWN OR OTHER
MOONROOF ON A 99 COUGAR DOESN'T WORK. WASN'T MUCH OF A PROBLEM UNTIL THE ROOF FLEW UP AND CRACKED THE WINDSHIELD OF THE PERSON BEHIND ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155450April 16, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE BOUGHT OUR FIRST COUGAR IN 2001. IT IS A 1999. A MONTH AFTER I BOUGHT IT, THE SUNROOF BROKE AND FROZE IN THE UP POSITION. I HAD AN EXTENDED WARRANTY THAT WAS TOLD TO US COVERED THIS PART. WHEN TOOK IT IN TO GET LOOKED AT, IT DID NOT COVER IT AND THEY SAID THAT THE SUNROOF WOULD COST $2000 TO FIX. RAIN, SNOW, AND ANYTHING ELSE COMES INTO MY CAR NOW AND THE FABRIC IS NOW RUINED. IT IS UTTERLY RIDICULOUS THAT THIS MANUFACTURER MADE SUCH A FAULTY PRODUCT AND REFUSES TO DO ANYTHING TO HELP FIX IT. I HAVEN'T SEEN A COUGAR SINCE WITH A SUNROOF THAT IS NOT BROKEN. PLEASE RECALL THIS ITEM!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155394April 14, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF BROKE AND ALMOST FLEW OFF OF MY CAR!!!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152767March 15, 2006
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE ENGINE STALLS CAUSING ALL THE LIGHTS ON THE DASH TO ILLUMINATE. ADDITIONALLY THE SPEEDOMETER, GAS GAUGE AND ODOMETER BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP BUT BECAUSE IT WAS PURCHASED AS IS THEY WILL NOT INSPECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152261March 9, 2006
FUEL SYSTEM, GASOLINE
DT*: THE CONTACT STATED WHILE STOPPED AT A RED LIGHT, THE VEHICLE HESITATED, A LOSS OF POWER OCCURRED AND THE VEHICLE STALLED. THERE IS A NHTSA RECALL, # 04V421000, REGARDING THE FUEL SYSTEM. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151336February 27, 2006
ENGINE AND ENGINE COOLING:ENGINE
SINCE MOVING TO TEXAS IN 2001 I HAVE HAD REPEATED PROBLEMS WITH THE CHECK ENGINE LIGHT COMING ON. I HAVE SPENT IN EXCESS OF $5,000 TRYING TO GET THIS FIXED. I JUST PICKED UP MY CAR AGAIN TODAY AFTER SPENDING ANOTHER $700+ TO GET THE PROBLEM FIXED. I ONLY WENT APPROXIMATELY 3 MILES WHEN THE LIGHT CAME ON AGAIN. I AM TRYING TO FIND OUT WHAT THE PROBLEM IS. I FEEL THIS IS A RECALL ITEM AND WOULD LIKE SOMETHING DONE CONCERNING THIS PROBLEM. I HAVE BEEN TOLD IT WAS A WEATHER ISSUE, ETC. IT SEEMS NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. HELP!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151231February 26, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
(1) SUN ROOF WAS CLOSED FOR ABOUT 1 MONTH PRIOR TO EVENT. (2) SUN ROOF BEGAN TO OPEN AND STOPPED, REMAINING IN A PARTIALLY OPEN POSITION. (3) FAILURE IS NOT CORRECTED. PARTS AND LABOUR WILL RUN $1500. SAFETY CONCERN IN THE EVENT OF A CRASH, SUN ROOF IN A PARTIALLY OPEN POSITION MAY CAUSE ADDITIONAL INJURIES TO PASSENGERS. ADDITIONALLY, CONCERN ABOUT SUN ROOF REMAINING INTACT IN THE OPEN POSITION FOR EXTENDED PERIOD OF TIME DURING INTERSTATE DRIVING. POSSIBILITY THAT SUN ROOF MAY DISLODGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151083February 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR WAS DRIVING FINE. I GOT IN IT, STARTED IT, AND PUT IT IN REVERSE, AND IT DIDN'T GO. I PUT IT BACK IN PARK, THEN IN DRIVE, AND I COULDN'T GO FORWARD BECAUSE OF THE CURB. SO I PUT IT IN REVERSE AGAIN, EVENTUALLY, I WAS ABLE TO PULL BACK OUT OF MY PARKING SPOT, BUT IT WENT BACK HARD, AND I COULD HAVE HIT ANOTHER CAR IF ONE WAS IN THE SPACE BEHIND ME, AND WHEN I DID, IT WAS VERY STUTTERED MOVEMENT. WHEN I P WENT FORWARD (DRIVE), IT HAD A RUBBING SOUND, LIKE SOMETHING WAS RUBBING ON SOMETHING. WE HAVEN'T DONE ANYTHING TO THIS CAR BECAUSE WE HAVE NO MONEY TO EVEN TOW IT. I JUST BOUGHT THIS CAR 5 MONTHS AGO. IT HAS RUN VERY WELL UNTIL THIS DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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