Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#563078September 10, 2001
TIRES:SIDEWALL
THE VEHICLES REAR TIRE WAS FLAT, THE FRONT TIRE WAS GOING FLAT AND THE PASSENGER SIDE TIRES WERE ALL LOW, UPON CLOSER EXAMINATION THE SIDEWALLS ON ALL 4 TIRES HAD A SPLIT IN THE RUBBER THAT WAS PERFECTLY CIRCULAR AND ON THE FLATTEST TIRE THE RUBBER HAD SPLIT AND WAS GAPING OPEN. THE SEPARATION IS THIN AND SMOOTH-EDGED NOT TORN(FIRESTONE FIREHAWK GTA,P205/55R16). *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751702September 5, 2001
ELECTRICAL SYSTEM:IGNITION
MY CAR WILL NOT START. AFTER I HAVE DRIVEN IT AND START IT B ACK UP IT WILL NOT START. THIS HAS BEEN GOING ON SINCE JANUARY 2000. I'VE TAKEN MY CAR TO THE DEALER FIVE TIMES AND THEY KEEP SAYING THEY CAN'T FIND THE PROBLEM. I'VE FILED A SUIT WITH THE LEMON LAW BUT ITS TAKING TO LONG. PLEASE HELP ME. I CAN'T CUT THE CAR OFF WHEN I DROP MY KIDS OFF AT THE DAY CARE. I'M BEYOND FRUSTRATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895744September 5, 2001
ELECTRICAL SYSTEM:IGNITION
SOMETIMES VEHICLE WILL NOT START. AFTER VEHICLE IS STARTED, CONSUMER WILL TURN IT OFF TO SEE IF IT WILL START, AND IT WON'T. CONSUMER HAS CONTACED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895567August 30, 2001
TIRES:TREAD/BELT
ON ALL FOUR TIRES PRESSURE WAS LOW AND TREAD WAS SEPARATING. CONSUMER CHECKED RIGHT REAR TIRE ,AND THERE WAS TREAD SEPERATION AS WELL. FIRESTONE, FIREHAWK GTA-02, SIZE205/60R15 ON A 1999, MERCURY, COUGAR. *AKALL FOUR TIRES HAD SIDEWALL SEPARATION AT THE SAME TIME,THE VEHICLES REAR TIRE WAS FLAT, THE FRONT TIRE WAS GOING FLAT AND THE PASSENGER SIDE TIRES WERE ALL LOW, UPON CLOSER EXAMINATION THE SIDEWALLS ON ALL 4 TIRES HAD A SPLIT IN THE RUBBER THAT WAS PERFECTLY CIRCULAR AND ON THE FLATTEST TIRE THE RUBBER HAD SPLIT AND WAS GAPING OPEN. THE SEPARATION IS THIN AND SMOOTH-EDGED NOT TORN(FIRESTONE FIREHAWK GTA,P205/55R16). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895172August 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:BRAKE LIGHTS
BRAKE LIGHTS ARE NOT WORKING. ALSO, IT IS HARD TO GET VEHICLE IN AND OUT OF GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895079August 23, 2001
EXTERIOR LIGHTING:BRAKE LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION
THERE ARE NO BRAKE LIGHTS ,AND ITS HARD TO GET VEHICLE IN AND OUT OF GEAR. PLEASE PROVIDE ANY FURTHER INFOMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562503August 15, 2001
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
THE VICTIMS PARENTS BELIEVE THAT RECALL 01V-031 OF THE MISROUTED BATTERY CABLE MAY HAVE BEEN THE RESULT OF THERE DAUGHTERS DEATH, THE RECALL WAS RECIEVED 1-MAR-01, 4 MONTHS AFTER THE ACCIDENT OCCURED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#750220August 10, 2001
POWER TRAIN:CLUTCH ASSEMBLY:PEDAL/HAND LEVER(MOTORCYCLE)
INTERMITTENT ENGINE RACING TO 3000-3500 RPM, WHEN CLUTCH IS ENGAGED, WHICH LASTS FOR APPROXIMATELY 10 SECONDS AND INTERMITTENT OVERDECELERATION (AS IF THE BRAKES WERE APPLIED) THAT RELEASES WHEN THE ACCELERATOR IS TAPPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750221August 10, 2001
SUSPENSION
VIBRATION IN STEERING WHEEL AT 70-75 MPH- DEALER CAN'T FIND ANY PROBLEM AND TIRES AND BALANCE ARE OK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893770August 8, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:STARTER ASSEMBLY
ON 4 DIFFERENT OCCASIONS VEHICLE WILL SHUT OFF SUDDENLY ANDWITHOUT WARNING AS THOUGH SOMEONE SHUT KEY OFF, AND THEN EVERYTHING LOCKS UP/ LOSS OF POWER OCCURS, AND CANNOT EVEN SHIFT OUT OF GEAR. DEALER HAS REPLACED STARTER, BUT IT DID NOT FIX DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749073July 24, 2001
TIRES
THE TIRES ON THIS CAR WERE NOT SEVERLY WORN OR CUPPED IN ANY WAY. I TOOK MY CAR HOME AND ROUGHLY A WEEK LATER A BULDGE ABOUT THE SIZE OF A HALF DOLLAR APPEARED ON THE RIGHT FRONT TIRE, LUCKILY MY FREIND CAUGHT IT BEFORE I DID AS WE WERE ABOUT TO GO ON A TRIP AND IT COULD HAVE BEEN BAD. I TOOK THE CAR TO THE DEALERSHIP AND THEN TO FIRESTONE DEALER, BOTH SAID I HAD HIT A POT HOLE, SPEAKING IT WAS MY NEW CAR, I KNOW I HADNT. THE DEALERSHIP AND FIRESTONE DEALER SAID TO JUST REPLACE THIS TIRE. SO I RELUCTANTLY BOUGHT A NEW SET OF GTA02 FOR MY CAR (LIKE AN IDIOT) AND THEN I GO HOME AND GET ON THE INTERNET. I FOUND THAT THE SIZE UP FROM MINE HAVE BEEN RECALLED FOR SOMETHING QUITE SIMILAR. NOT ONLY THAT BUT I HAVE FOUND MANY NEW FOCUS, CONTOUR, AND COUGAR OWNERS WHO HAVE FACED THE SAME PROBLEM. I JUST WANT TO BE SURE SINCE I WILL NOW START TO TRAVEL BACK AND FOURTH FIVE HOURS ONE WAY THAT I WILL BE SAFE. THANKS. *AK (TIRESIZE: 215/50R/16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748798July 20, 2001
TIRES
WHILE ON INTERSTATE 10 A VIBRATION STARTED, STOPPED AND LOOKED SEVERAL TIMES AND DIDN'T FIND ANYTHING, WHEN I EXITED THE INTERSTATE IT APPEARED THAT I HAD A FLAT TIRE, WHEN I PULLED INTO A GAS STATION THE TIRE APPEARED TO BE INFLATED, UPON FURTHER INVESTIGATION I FOUND A LARGE SECTION OF THE STEEL BELT/TREAD WAS MISSING AND THERE WAS BITS OF METAL SHOWING THROUGH SIDE OF TIRE. AT THIS TIME I COULD HEAR AIR BEGINNING TO ESCAPE FROM THE TIRE. I HAD TO HAVE THE TIRE REPLACED. I HAVE TRIED TO DEAL WITH FIRESTONE AND HAVE GOTTEN NO WHERE.*AK (TIRESIZE: 205/60R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748324July 12, 2001
TIRES:SIDEWALL
TIRE BLEWOUT SIDEWALL AFTER LESS THAN 10 MINUTES OF DRIVING. VEHICLE RECENTLY SERVICED AT A LINCOLN MERCURY DEALERSHIP TIRES WERE INSPECTED AND DETERMINED TO BE IN GOOD CONDITION. *AK (TIRESIZE: 215/50/16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891106June 25, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THERE WAS A RECALL FOR WIRING HARNESS. WIRING HARNESS SHORTED OUT WHOLE BRAKE LIGHT SYSTEM. DEALER ONLY REPLACED WIRING HARNESS. CONSUMER FEELS DEALER SHOULD HAVE REPLACED BRAKE LIGHT HARNESS, AND BRAKE MODULE. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891001June 22, 2001
STRUCTURE:BODY:DOOR, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHILE STANDING OUTSIDE OF VEHICLE WITH WINDOWS ROLLED DOWN WHEN DOOR CLOSED AND AUTOMATICALLY LOCKED. CONSUMER NOTED THIS WAS NOT A FEATURE OF VEHICLE. KEY FAILED TO UNLOCK THE DOOR, CONSUMER REACHED INSIDE VEHICLE TO MANUALLY UNLOCK DOOR. DEALER STATED IF A NEW ALARM SYSTEM WAS PUT IN TO REPLACE THE OLD ONE, PROBLEM MIGHT BE CORRECTED. *AK AIR CONDITIONER TURNS ON AND OFF. RADIO WILL NOT COME ON AT TIMES. MOTOR WILL DIE OUT. ALARM WENT OFF, DOOR LOCK BY THEMSELVES. KEY WILL NOT CRANK VEHICLE AT TIMES. VEHICLE JUMPED AND JERKED ALMOST HITTING CONSUMERS SISTER WHO WAS STANDING IN FRONT OF THE VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891003June 22, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AIR CONDITIONER TURNS OFF AND ON WITHOUT MANUALLY OPERATING THE SYSTEM, ONCE AIR CONDITIONER TURNS BACK ON THE AIR IS NOT COOL.AIR BLOWS LIKE VENT IS CLOSED. ALSO, ENGINE WILL CUT OFF WITHOUT PRIOR WARNING. DEALER UNABLE TO DUPLICATE PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747064June 19, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
VEHICLE EXPERIENCED SEVERE LEAKAGE OF TRANSMISSION FLUID THROUGH VENT AND UP THROUGH DIPSTICK, EJECTING ENOUGH FLUID WITH ENOUGH FORCE TO RENDER VEHICLE INOPERABLE WITHIN LESS THAN 5 MINUTES. THIS MAJOR LEAK OCCURRED UPON PARKING OF VEHICLE, BUT MAY ALSO HAVE BEEN TAKING PLACE WHILE DRIVING. A FORD-ISSUED TECHNICAL SERVICE BULLETIN REPORTEDLY RECOGNIZES THE VENT DESIGN AND SIDE COVER DESIGN ON THIS MODEL AS DEFICIENT/FLAWED AND IN NEED OF REPLACEMENT WITH NEWLY DESIGNED PARTS (RELATED SERVICE BULLETIN NUMBERS MAY BE: 99249, 12119, 985136 - I HAVE NOT SEEN THE ACTUAL TSB). SAFETY CONCERNS ARE OBVIOUS; SLIPPING/FALSE SHIFTING OF TRANSAXLE WHILE DRIVING, SLIPPING OR FAILING TO FULLY ENGAGE WHEN DEPARTING A PARKED POSITION, DANGER FROM LEAKED FLUID ITSELF, ENVIRONMENTAL CONTAMINATION, ETC. FORD MOTOR COMPANY REFUSED TO REPAIR THIS DEFECT AT ITS OWN EXPENSE. MINE IS A HIGHER-THAN-NORMAL MILEAGE VEHICLE FOR THIS YEAR, AND MAY BE ONLY THE FIRST OF MANY THAT WILL EXPERIENCE THESE DANGERS AS THEY REACH THIS LEVEL. OUT-OF-POCKET REPAIRS FOR THIS DEFECT ARE APPROXIMATELY $350-500 FOR THE CONSUMER; LESS THAN $25 IN PARTS AND 4-5 HOURS LABOR FOR THE MANUFACTURER. PLEASE CONTACT ME WITH ANY ADDITIONAL QUESTIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746350June 3, 2001
SUSPENSION:FRONT:WHEEL BEARING
FIRST TIME MY WHEEL BEARINGS WERE REPLACED 08/30/00 UNDER WARRANTY.I THINK THAT WHEEL BEARINGS SHOULDN'T HAVE TO BE REPLACED WITH SUCH LOW MILEGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561177May 10, 2001
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
CONSUMER RECEIVED RECALL NOTICE (01V-032) ON THE BRAKE LAMP SWITCH. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR THE SERVICE, HOWEVER THE DEALER DIDN'T HAVE THE PART. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560996April 30, 2001
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
VEHICLE EXPERIENCES SUDDEN ACCELERATION CAUSING TEMPORARY CONTROL PROBLEMS, CONSUMER STATES ON SOME OCCASIONS THE ACCELERATOR WILL PAT HER FOOT JUST BEFORE IT SUDDENLY ACCELERATES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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