Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#8003944February 12, 2002
STRUCTURE:BODY:DOOR
REMOTE CONTROL DOES NO LONGER UNLOCK DOORS. REMOTE CONTROL WAS REPLACED, BUT PROBLEM PERSISTS. RECALL 96V070000 ON LOCKS WAS DONE, IT DID NOT REMEDY THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003864February 11, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
ON WET ROAD CONDITIONS POWER STEERING WILL LOCK UP INTERMITTENTLY. VEHICLE WAS TAKEN TO DEALERSHIP, IT WAS DETERMINED THIS WAS NORMAL OPERATING PROCEDURE FOR THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003868February 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING 35-40 MPH AND APPLYING BRAKES THERE WAS A GRINDING NOISE, AND VEHICLE PULLED TO THE LEFT. CONSUMER INSPECTED BRAKES, BRAKE PAD HAD GROUND INTO THE ROTOR. CONSUMER REPLACED LEFT FRONT ROTOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003869February 11, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BATTERY WILL DRAIN INTERMITTENTLY IN A FEW HOURS OR OVERNIGHT. THIS HAPPENS FROM 1-7 TIMES A MONTH. DEALER INSPECTED VEHICLE AND FOUND NO PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757900February 7, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, INTERIOR LIGHTING
I HAVE TAKEN MY VEHICLE IN 4 DIFFERENT TIMES FOR THE SAME PROBLEMS. THE CAR BOAGS DOWN AND STALLS WHILE DRIVING. THIS HAS CAUSED ME TO STALL IN TRAFFIC SEVERAL TIMES. THE PROBLEM HAS STILL NOT BEEN FIXED IN THE 4 TIMES I'VE TAKEN IT IN. NOT TO MENTION ALL THE OTHER SMALL THINGS.CONSTANT RATTLE IN THE DASH AND WINDOWS, BATTERY LIGHT STUCK ON, TRUNK WILL NOT UNLATCH, AND THE DASH LIGHTS WILL SURGE EVEN AFTER I'VE HAD THE DASH REPLACED. I AM VERY UPSET WITH THIS CAR AND EVEN MORE WITH THE LACK OF SERVICE BEING PROVIDED BY THE DEALERSHIP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757404January 27, 2002
TIRES, WHEELS
THE FIRST TIME THE WHEEL CRACKED WHILE EXITING INTERSTATE AND RUNNING OVER A SMALL POTHOLE. THOUGHT IT WAS SOMETHING MY DAUGHTER DID. THE SECOND TIME A FEW MONTHS LATER, ANOTHER ONE CRACKED IN THE SAME LOCATION ON THE WHEEL AND CAUSED THE TIRE TO BLOW OUT. CHECKED WITH THE DEALER WHO REFUSED TO TAKE ANY ACTION OR EVEN INVESTIGATE ANY CHANCE OF MALFUNCTION OF WHEELS. SEVERAL MONTHS LATER WHEN HAVING THE CAR SERVICED, WAS TOLD THE OTHER 2 WHEELS WERE BENT CAUSING THE CAR TO VIBRATE WHILE DRIVING AT 55 TO 60 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002363January 17, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE SUDDENLY ACCELERATES. DEALER HAS YET TO BE CONTACTED. *AK CONSUMER STATES THAT WHEN THE VEHICLE SUDDENLY ACCELERATES, THE LIGHTS ON THE DASHBOARD AND THE HEADLIGHTS GO OUT, THEN THE VEHICLE STALLS IT WILL NOT CUT BACK ON, DEALER REPLACED THE FUEL PUMP AND THE ALTERNATOR, HOWEVER VEHICLE CONTINUED TO STALL, A MECHANIC STATED THAT THE ALTERNATOR HAD BURNED AND NEEDED REPLACING AGAIN, ALTERNATOR CONTINUES TO BURN AND NO ONE CAN FIGURE OUT WHY. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756979January 17, 2002
STRUCTURE:BODY
WHEN MAKING A RIGHT HAND TURN, THE CONTENTS MY CUP IN THE CUP HOLDER (USUALLY HOT TEA) SPILLS INTO MY DRIVER'S SEAT WHEN MAKING A RIGHT HAND TURN. 30-35 MI P/HR IS THE MINIMUM SPEED THAT I'VE NOTICED. THIS DISTRACTION CAUSES ME TO TAKE MY EYES OFF THE ROAD TO STRAIGHTEN THE CUP TO STOP THE SPILLAGE. AT TIMES I'VE FOUND MYSELF SWERVING A BIT IN THE TURN BECAUSE OF THE "INITIAL SHOCK" OF FEELING MY HOT BEVERAGE ON MY THIGH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756751January 12, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PLEASE CONTACT ME AT [XXX] TO FURTHER DESCRIBE THE PROBLEM. FRONT TIRE ROTORS WERE SHOT AFTER ONLY 30000. THIS IS HIGHLY UNUSUAL AND UNSAFE FOR OTHER MERCURY COUGAR OWNERS. WOULD LIKE TO GET 300 DOLLAR REIMBURSEMENT FROM FORD-MERCURY FOR REPLACEMENT / REPAIR OF ROTORS.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756594January 8, 2002
ELECTRICAL SYSTEM:IGNITION
ENGINE> VEHICLE HAS BEEN HESITATING SINCE 10/01. VEHICLE BROUGHT IN FOR REGULAR CHECK AND DESCRIPTION OF HESITATION/BUCKING ESP. ON HIGHWAY PROVIDED TO SERVICE REP. VEHICLE SERVICED HESITATION PROBLEM DIAGNOSED AS IGNITION WIRES IN NEED OF REPLACEMENT. IGNITION WIRES REPLACED, LUBE, OIL, FILTER, AND FLUIDS TOPPED. ALSO TOLD ALL FOUR TIRES WOULD NEED TO BE REPLACED. DECLINED TIRE REPLACEMENT AT THIS TIME. TOTAL COST FOR SERVICE WITH TAX &LABOR=$346.70 VEHICLE CONTINUED TO RUN THE SAME WAY. ALSO COOLANT AND AIRBAG ICONS CAME ON AND WOULD NOT GO OFF. SCHEDULED FOR SERVICING AGAIN ON 12/5/01. DIAGNOSIS AIRBAG CENSOR IN NEED OF REPLACEMENT (STILL UNDER WARRANTY ) AND IN NEED OF A NEW COLLANT EXPANSION CONTAINER (APPROX. COST $200.) CAR IN ON 12/31/01 ,AIRBAG SENSOR REPLACED AND CAR CHECKED AGAIN FOR CAUSE OF HESITATION. RESPONSE UNABLE TO DUPLICATE CUSTOMER'S CONCERN. HESITATION CONTINUED AND ON 1/05/02 WHILE RETURNING HOME ON SECONDARY ROAD, CHECK OIL LIGHT ICON CAME ON. DEALERSHIP NEARBY SO ATTEMPT WAS MADE TO DRIVE CAR THERE . VEHICLE DIED, NO POWER STEERING. LARGE PUDDLE OF OIL UNDER VEHICLE. ROADSIDE ASSISTANCE TOWED VEHICLE TO DEALERSHIP. DIAGNOSIS> ENGINE GONE AND IN NEED OF REPLACEMENT. IMPLODED FROM WITHIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001232December 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CUTS OFF ON AN INTERMITTENT BASIS WHILE TRAVELING ANY SPEED ON HIGHWAY. DEALER HAS BEEN CONTATCED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001233December 31, 2001
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CUTS OFF ON AN INTERMITTENT BASIS WHILE TRAVELING ANY SPEED ON HIGHWAY. VEHICLE ACCELERATES AND HEADLIGHTS, AND WARNING LIGHT ILLUMINATE BEFORE VEHICLE SHUTS DOWN. DEALER HAS BEEN CONTACTED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000748December 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS. WHEN DRIVING IN RAIN AND HIT A PUDDLE ,VEHICLE WILL STALL. ALSO, WHEN HITTING A BUMP WHEEL WILL LOCK/ LIGHTS WILL COME ON, AND VEHICLE WILL STALL. CONTACTED DEALER, AND DEALER STATED COULD NOT FIND ANYTHING WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755600December 13, 2001
STEERING:RACK AND PINION, ELECTRICAL SYSTEM
5 MONTHS AFTER PURCHASING THIS COUGAR, THERE WAS A HUGE POWER STEERING LEAK. CALLED AROUND FOR SOMEONE TO FIX IT, BUT DEALER WAS THE ONLY CHOICE. WE WERE TOLD IT COULD BE A BAD PUMP AND THAT WOULD COST $450 TO FIX. THEY CALLED BACK AND SAID THE WHOLE GEAR WAS BAD AND HAD TO BE REPLACED AND WOULD COST US $700. WE HAD NO CHOICE BUT COMPLAINED TO THE DEALER THAT RACK AND PINION GEAR SHOULD NOT GO BAD ON A 2 YEAR OLD CAR. WE ALSO CONTACTED FORD CUSTOMER RELATIONS, WHO DID NOTHING TO HELP US. WE WANT OUR MONEY BACK. DEALER ALSO FAILED TO NOTIFY US OF 5 OUTSTANDING RECALLS ON THIS CAR. THEN, 2 DAYS AFTER PICKING IT UP FROM STEERING BEING FIXED ELECTRICAL SYSTEM SHORTED OUT AND STRANDED OUR 19 YEAR DAUGHTER AT 2 IN THE MORNING. THIS IS DIRECTLY RELATED TO ONE OF THE RECALLED ITEMS. THE DEALER SHOULD HAVE FIXED THIS DURING THE 3 DAYS WHEN THEY HAD THE CAR .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563829November 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE CONSUMER IS NOT SATISFIED WITH THE VEHICLE DUE TO THE AMOUNT OF RECALLS THAT HAVE BEEN ISSUED ON THE VEHICLE SINCE THE DATE PURCHASED, BRAKE PRESSURE CONTROL VALVE 00V-075, BATTERY CABLE ROUTING 01V-031, BRAKE LAMP SWITCH JUMPER HARNESS 01V-032. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899664November 29, 2001
AIR BAGS:FRONTAL
WHILE DRIVING 45 MPH CONSUMER'S VEHICLE HIT ANOTHER VEHICLE ON PASSENGER'S SIDE, TOTAL FRONT CRASH. UPON IMPACT, DRIVER'S AIRBAG DID NOT DEPLOY, NO INJURIES. DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755059November 29, 2001
AIR BAGS:FRONTAL
DRIVER SWERVED TO MISS DEER AND IMPACTED A LIGHT POLE HEAD ON AT 75 MPH, CAR ROLLED - AIR BAGS DID NOT DEPLOY - WILL NOTIFY FORD IN THE MORNING.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#754416November 12, 2001
TIRES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TIRE HAS CONTINUOUSLY LOST AIR SINCE DAY ONE. IT HAS BEEN BACK TO THE DEALER AT LEAST THREE TIMES FOR THIS PROBLEM, EACH TIME THEY FIND NO CONSTANT PROBLEM. ONCE THEY STATED THAT A PATCH WAS LEAKING. THE TIRE IS SO THIN IN SPOTS THAT A 1/4" SCREW PUNCTURED IT, THUS THE PATCH. THAT WAS NOT THE PROBLEM. THE VEHICLE SPENDS MORE TIME AT AIR PUMPS THAT GAS. NOW I HAD IT ALIGNED AND BALANCED, WHERE I WAS INFORMED THAT BOTH FRONT TIRES ARE SEPARATING. I HAVE LONG CONTENDED THERE IS A PROBLEM. I HAVE COMPLAINED TO FORD AND NEVER RECEIVED A REPLY. THE TIRES ARE NOW ON THE REAR, AND I WILL TAKE IT BACK TO THE DEALER, I ALSO EXPECT TO GET A MAJOR RUN AROUND. THE DEALERSHIP I TAKE IT TO IS NOT WHERE I PURCHASED IT. I AM TAKING IT TO HOLMAN LINCOLN MERCURY IN HOLLYWOOD, FL. I HAVE NOT TAKEN IT TO THE SELLING DEALERSHIP DUE TO DISTANCE.ANY ADVISE?*AK (TIRESIZE: P215/50R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753708October 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING
THE ENGINE WILL KILL WITHOUT ANY INDICATIONS AT HIGH SPEEDS OF 50+ MPH. WHEN ATTEMPT IS MADE TO HIT THE BRAKES OR STEER, THEY BOTH LOCK UP AND THAT IS WHEN I DISCOVER THAT THE CAR IS DEAD. LUCKILY, I NEVER NEEDED TO USE MY BRAKES OR STEERING WHEN IT HAPPENED, I COASTED THROUGH TRAFFIC WHILE HAVING TO TURN THE IGNITION OFF AND THEN ON AGAIN. THE DEALERSHIP HAS HAD IT FOR TWO WEEKS, THEY HAVE HAD THE VEHICLE FAIL FOR THEM, YET IT STILL READS AS IF THERE IS NOTHING WRONG WITH IT ON ALL OF THEIR DIAGNOSTICS. IT IS UNDER WARRANTY AND FORD IS NOT OFFERING TO REPLACE OR REIMBURSE ME FOR THE AUTOMOBILE. THEY ACTUALLY TOLD ME TO COME PICK IT UP AND DRIVE IT TILL IT HAPPENED AGAIN. SHOULD TRAFFIC HAD BEEN SLIGHTLY DIFFERENT WHEN THIS HAPPENED TO ME, I COULD BE DEAD, MY BABY COULD BE DEAD AND WHOMEVER I HIT COULD BE DEAD. YET FORD IS TAKING LITTLE RESPONSIBILITY FOR IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752386September 19, 2001
TIRES
DUE TO VIBRATION IN STEERING, I HAD MY TIRES ROTATED AND BALANCED IN MAY, 2001. ONE TIRE WAS FOUND TO HAVE "THROWN" A BELT, A DEFECT IN THE TIRE. UPON CONTACTING BF GOODRICH IT WAS FOUND THAT THE NEAREST TIRE INSPECTOR/ADJUSTER WAS 90 MILES FROM MY HOMETOWN. I SET AN APPOINTMENT FOR APPROXIMATELY 1 WEEK LATER. IN THE MEANTIME I EXPERIENCED A BLOW-OUT OF THAT TIRE AND HAD TO HAVE IT PATCHED. ACCORDING TO THE INSPECTOR/ADJUSTER, THE PATCH DEEMED ANY WARRANTY VOID AND NO ADJUSTMENT WAS MADE ON A NEW TIRE. THEN IN SEPTEMBER, 2001 I AGAIN NOTICEED SIMILAR VIBRATION. I TOOK THE VEHICLE TO ANOTHER TIRE DEALER TO HAVE THE TIRES ROTATED AND BALANCED. ANOTHER OF THE TIRES WAS FOUND TO HAVE "THROWN" A BELT, WHICH AGAIN WAS SAID TO BE A DEFECT IN THE TIRE. 2 OF THE 4 ORIGINAL EQUIPMENT TIRES EXPERIENCED THE SAME PROBLEM/DEFECT. I CONTACTED BF GOODRICH WITH MY CONCERN FROM A SAFETY STANDPOINT BUT WAS TOLD AS LONG AS THE OTHER 2 TIRES WERE OK THEY CAN ONLY MAKE AN ADJUSTMENT ON THE CURRENT DEFECT ISSUE, PRIOVIDED I DON'T HAVE ANOTHER BLOW-OUT IN THE MEANTIME!*AK (TIRESIZE: P215/50R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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