Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#8008701April 26, 2002
STRUCTURE:BODY
WHILE TRAVELING ON HIGHWAY CUP HOLDER HAD A DRINK INSIDE. CUP HOLDER WILL DUMP THE DRINK IN DRIVER'S LAP. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761147April 24, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSON HAS FAILED. I'VE TAKEN MY VEHICLE BACK TO THE DEALER A MONTH AFTER I PURCHASED THE VEHICLE TO ADVISED THEM OF THE JURKING PROBLEM WITH THE CAR ALSO ADVISED THEM THAT THE COOLANT LIGHT WILL NOT GO OFF. DEALER HAS CHECKED THE VEHICLE AND STATED THEY COULD NOT FIND ANYTHING WRONG. AS OF NOW I AM NOT ABLE TO DRIVE THE VEHICLE. WAS ADVISED BY SALES REP THAT SOLD ME THE VEHICLE THE EXTENDED WARRANTY WOULD BE WORKED INTO MY PAYMENTS HOWEVER THIS IS NOT STATED IN THE CONTRACT. NOT TO MENTION THE BRAKES GRIND WHEN BACKING UP IN THE VEHICLE THEY HAVE BEEN REPLACED ON THE VEHICLE 3 MONTHS AGO AND THE BRAKE LIGHT IS FLASHING AGAIN. I WAS TOLD BY THE DEALER I WOULD BE RESPONSIBLE TO PAY $2700.00 TO FIX THE TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008523April 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER WAS HAVING PROBLEMS WITH BRAKES WHICH WERE CAUSING VEHICLE NOT TO STOP .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760974April 21, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LAMP SWITCH CONTINUALLY OVERHEATS, CAUSING SPEED CONTROL/BRAKELAMPS FUSE TO BLOW. ELECTRICAL SYSTEM FAILS AT OR ABOVE 5,000 RPM (ALL ELECTRONICS SUFFER FROM REDUCED POWER UTILL RPM IS BELOW 5,000)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007476April 12, 2002
SEATS
FRONT PASSENGER'S SEAT MOVES FORWARD WHILE DRIVING, DEALER NOT NOTIFIED YET. *AK CONSUMER STATES THAT THE PASSENGER SEAT WILL NOT STAY LOCKED INTO POSITION. WHEN THE VEHICLE COMES TO A STOP, THE SEAT WILL SLIDE FORWARD, NO MATTER HOW LIGHT THE BRAKES ARE APPLIED. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760619April 12, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, POWER TRAIN
THE SPEEDOMETER JUMPS AND AT TIMES DOES NOT WORK AT ALL. THIS SAME PROBLEM HAS OCCURRED AT LEAST 5 OR 6 TIMES IN THE PAST TWO YEARS. THE INSTRUMENT CLUSTER HAS BEEN REPLACED EACH TIME. THE INTRUMENT CLUSTER INSTALLED LAST MONTH WAS BAD WHILE DRIVING IT HOME FROM THE DEALERSHIP. IT WILL PROBABLY HAVE TO BE REPLACED AT ITS NEXT OIL CHANGE. THE VEHICLE IS ALMOST OUT OF WARRANTY AND THE DEALER ADVISED ME THAT I WOULD BE RESPONSIBLE FOR ANY INCIDENTS AFTER THE WARRANTY EXPIRES EVEN WITH ITS HISTORY, AND I WAS TOLD BY THE DEALER THAT THEY HAVE SEEN THIS PROBLEM WITH OTHER COUGARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760444April 9, 2002
TIRES
PURCHASED NEW TIRE FROM DEALERSHIP - TIRE HAD SEAM-LIKE CUT ON OUTSIDE WALL - TIRE LOST ABOUT 2 TO 10 LBS OF PRESSURE PER DAY - TOOK CAR IN TO DEALERSHIP SEVERAL TIMES OVER THIS MATTER - WAS TOLD BY DEALERSHIP THAT THERE WAS NOTHING WRONG WITH THE TIRE - TIRE WAS FINALLY REPLACED BY DEALER AFTER CONSUMER COMPLAINED MULTIPLE TIMES. TOOK VEHICLE IN TO HAVE CHECKED OUT AFTER HIT BY UNLICENSED/UNINSURED MOTORIST IN THE SIDE - WAS TOLD BY DEALERSHIP (ETTERS FORD IN CRAWFORDSVILLE, IN) THAT TRANSMISSION DESPERATELY NEEDED SERVICED - WAS TOLD THAT IT HAD A KNOCK AND WOULD CAUSE MAJOR PROBLEMS IF NOT DEALT WITH - CUSTOMER BROUGHT UP THAT VEHICLE WAS NOT OVERDUE OR EVEN DUE FOR A TRANSMISSION SERVICE FOR QUITE A WHILE AND POINTED TO OWNER'S MANUAL SPECIFICATIONS - WAS TOLD, AFTER CAR RELOOKED AT, THAT IT WAS A MISTAKE AND THAT TRANSMISSION WAS FINE - HAVE HAD A KNOCK AND SLIPPING OF TRANSMISSION SINCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760373April 7, 2002
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF CEASED OPERATING. TAKEN TO MERCURY DEALER APPROX. AUG/SEPT. 2001 WAS TOLD WHOLE ROOF ASSEMBLY HAD TO BE REPLACED. COST APPROX. $ 1500.00. MOONROOF ONLY HAD APPROX. 40-60 HRS. USE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006655March 29, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE ONLY HAS ABS ON DRIVER'S SIDE AND STANDARD BRAKES ON PASSENGER'S SIDE. PLEASE PROVIDE ANY FURTHER INFORMATION, AND VEHICLE IDENTIFICATION NUMBER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006404March 26, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THE FAN MOTOR BLOWER DOESN'T WORK RESULTING IN ONE OF THE RESISTORS BURNING, THE DEALER IS AWARE OF THE PROBLEM AND THE POTENTIAL OF A FIRE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759721March 24, 2002
ENGINE AND ENGINE COOLING:ENGINE
THE TIMING CHAIN FAILED & BROKE, RESULTING IN EXTENSIVE DAMAGE TO THE CAR'S ENGINE. CAR LOST POWER & STALLED ON A STATE HIGHWAY. ACCORDING TO INDEPENDENT REPORTS FROM (2) REPAIR SHOPS, PREMATURE FAILURE OF THE TIMING CHAIN WAS INDICATED, RESULTING IN THOUSANDS OF DOLLARS WORTH OF DAMAGE TO THE ENGINE - HEADS & VALVES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005774March 15, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE TRAVELING ON HIGHWAY AND APPLYING BRAKES ANTI-LOCK BRAKE SYSTEM WILL LOCK UP. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759349March 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL
ENGINE LIGHT CAME ON I THAUGH IT WOULD BE AN ELECTRICAL PROBLEM, IT WAS NOT.THE CAR WOULD JUMP AND ACCELERATE WHEN STOPING AT TRAFFIC LIGHTS AND STOPPED TRAFFIC WHEN I WOULD PRESS ON THE GAS LIGHTLY. DEALERSHIP SAID IT WOULD BE $2000. TO FIX. I DID NOT EXTEND MY FORD WARRANTY. THEY SAID THERE WAS A HIDDEN WARRANTY WITH THE ENGIN AND THAT I WOULD HAVE TO PAY $500. HE ASLO SAID I COULDN'T HAVE BEEN ANYTHING I DID, THE ENGINE WAS COMING APART, THAT WOULD BE THE MANUFATURER'S FAULT. I WISH I WOULD HAVE NOT BAUGHT THIS COUGAR, ITS BEEN NOTHING BUT PROBLEMS AND RECALLS. I HAVE WENT TO THE DEALERSHIP SO MANY TIME I'VE LOST COUNT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8004798February 28, 2002
SUSPENSION:FRONT:CONTROL ARM
CONTROL ARM BROKE WHILE DRVING IN A PARKING LOT. DEALER/ MANUFACTURER WERE NOTIFIED AT THIS TIME.*AK. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758768February 28, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SHORTLY AFTER OWNING THE CAR, I NOTICED THAT BRAKES SEEMED INSUFFICIENT FOR THE VEHICLE. I TOOK IT TO THE DEALER A FEW TIMES TO GET CHECKED, BUT THEY DENIED ANY THING BEING WRONG. WHILE DRIVING WHEN THE BRAKES ARE APPLIED, THE VEHICLE DOES NOT STOP AT A SUFFICIENT TIME. I ALSO HAD TO BUY SEVERAL TIRES SINCE THE PURCHASE DATE, BECAUSE THE TIRES WOULD GET LEAKS BY SIMPLE ROAD DEBRIS SUCH AS GLASS AND METAL PIECES. I REPORTED MY PROBLEMS IN PERSON AND BY PHONE TO THE DEALER I BOUGHT FROM, BUT THEY WOULD NOT GIVE ME ANY INFORMATION ABOUT THE CAR'S HISTORY. THEY ONLY STATED THAT ALL NECESSARY CHANGES WERE MADE IN DECEMBER THE MONTH BEFORE I BOUGHT THE CAR. I ALSO TOLD THEM ABOUT THE SHIFTING IN THE STEERING WHEEL WHEN DRIVING, BUT THEY DISREGARDED THE COMPLAINT ABOUT THE STEERING AND THE INAPPROPRIATE STOPPING OF THE VEHICLE.*AK (DOT NUMBER: W2B0IRB TIRESIZE: P215/50R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9006394February 26, 2002
TIRES
HAD TWO TIRES COMPLETELY SHREADDED, BOTH TIRES HAD THE SAME EXACT PROBLEM THAT OCCURRED AROUND THE SAME TIME. HEARD A POPPING SOUND AND THE CAR VEERED OFF TO THE RIGHT, RESULTING IN A UNCONTROLABLE ISSUE WHERE THE VEHICLE WENT ONTO THE GRAVEL SHOULDER OF THE RAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004583February 26, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE PARKING VEHICLE IN DRIVEWAY A FIRE STARTED UNDER THE DASH, DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORM ATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8004218February 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKE FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004219February 19, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKE FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003941February 12, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, UNKNOWN OR OTHER
ENGINE LIGHT COMES ON INTERMITTENTLY. AT FIRST IT STARTS IN RAINY OR COLD WEATHER. DEALER INSPECTED VEHICLE, AND STATED DIAGNOSICS SHOWED OXYGEN SENSOR WAS THE PROBLEM, PART HAS NOT BEEN REPLACED YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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