Mercedes-Benz Sprinter Complaints (2020)

103 consumer complaints on file.

#11426618July 27, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
On July 7, after driving a half hour late morning, we stopped to tour Skyline Caverns, Front Royal, VA. Parked in the shade. The vehicle was turned off for 90 minutes. Starting up, the following warnings began displaying: -- Active Lane Keeping Assist Inoperative -- LOW RANGE Malfunction - To Park, Apply Parking Brake -- ESP® (Electronic Stability Program) Inoperative -- Active BAS (Brake Assist System) Functions Limited. See Operator's Manual. -- Blind Spot Assist Inoperative -- Active Distance Assist DISTRONIC Inoperative. Looked up items in the owner's manual. Accessed the MBUX on-line manual. Accessed the Assistance menu. Malfunctioning systems showing as "Function Unavailable". Called MB Roadside Assistance. They said vehicle drivable, but must be careful. Asked about the "LOW RANGE Malfunction" -- after the support person consulted with others, all uncertain about the impact highway driving would have on the "LOW RANGE Malfunction". Authorized tow to Euro Motorcars Bethesda Sprinter, 9030 Comprint Ct, Gaithersburg, MD 20877 Tel: 301-652-9000 / 301-881-5160. After the vehicle was parked at Comprint Ct after the tow, the same warnings continued to appear. I don't believe the dealer's mechanics were able to start working on the problem until July 12 at which time the warning messages were no longer appearing. Dealer has been unable to replicate malfunction. Mechanic supervisor drove vehicle 100 miles over the weekend of July 17 without replicating malfunction. Vehicle currently at Comprint Ct. Received NHTSA Recall #21V411 on July 24; the above described Malfunctions may be related to this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425962July 22, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notifications of NHTSA campaign numbers: 20V802000 (Service Brakes, Hydraulic), 21V055000 (Electrical System), and 21V411000 (Electrical System, Back Over Prevention) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423116July 1, 2021
SERVICE BRAKES
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the brakes applied independently. The contact stated that the brake warning light was illuminated. The local dealer was made aware of the failure. The vehicle was not diagnosed and continued to experience failure. The manufacturer had been informed of the failure. The failure mileage was approximately 18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422602June 28, 2021
UNKNOWN OR OTHER
CONSTITUENT WRITES SEEKING A WAIVER TO COLLECT THEIR VEHICLE WHICH IS BEING HELD BY THE DEALERSHIP DUE TO A VOLUNTARY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422302June 25, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz Sprinter 3500. After the purchase of the vehicle, the contact was informed that he was unable to take possession of the vehicle because of NHTSA Campaign Number: 21V055000 (Electrical System) and that the parts for the recall repair were not yet available. The manufacturer was notified of the recall and initially informed him that the recall update would be available in mid-June however, the contact was recently informed that the update was still unavailable and there was no estimated date for the availability for the update. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414689May 1, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
POWER STEERING HOSE IS NOT LONG ENOUGH, IS POORLY CONNECTED/CLAMPED, AND HAS BEEN DISCONNECTING FROM MULTIPLE OF THESE VEHICLES, CAUSING AN IMMEDIATE EMERGENCY SITUATION (LOSS OF POWER STEERING), AND AN IMMEDIATE VEHICLE BREAKDOWN. MERCEDES IS AWARE OF THIS ISSUE BUT HAS THUS FAR FAILED TO ADDRESS IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414506April 29, 2021
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
BOUGHT VEHICLE 26 SEP 20 FROM GENERAL RV IN DRAPER, UTAH I WAS INFORMED OF THE WINNEBAGO REVEL 2ND ALTERNATOR RECALL NUMBER 162 HAD TO BE COMPLETED BEFORE I DROVE THE VEHICLE OFF THE LOT. SO, I WAS TOLD [PER MANAGER MIKE MALLORY] IT WAS COMPLETED ON OCTOBER 10TH AND THUS DROVE IT OFF THE LOT ON OCTOBER 22ND, 2020. FAST FORWARD FOUR MONTHS TO FEB 2021 AS STARTED TO NOTICE A GOD-AWFUL SQUEALING SOUND WHEN I STARTED THE VEHICLE NO MATTER WHAT TEMPERATURES AND IT HAS PROGRESSIVELY GOT WORSE UP UNTIL APRIL NOW. ON 8 APRIL 21 WHILE AT A MERCEDES-BENZ DEALER IN FARMINGTON, UT I WAS TOLD THE SECONDARY ALTERNATOR WAS OUT OF ALIGNMENT AND THE ONE AND ONLY SERPENTINE BELT HAD EXCESSIVE WEAR, PLUS THE ISSUE WAS NOT A MERCEDES-BENZ WARRANTY ISSUE,, BUT RATHER A AN UP-FITTER (WINNEBAGO) PROBLEM PER MECHANIC TREVOR AND SERVICE REP ALEX! SO, ON 9 APR 21 I CONTACTED GENERAL RV AGAIN & SAID WHAT THE MERCEDES DEALER TOLD ME AND ON THE 22ND OF APRIL I PROVIDED PHOTOS OF THE ALTERNATOR ISSUE, SO THEY (PAUL DELUCA LEAD SVC REP) ORDERED THE RECALL KIT #162 FROM WB. HOWEVER, HERE'S THE REAL KICK IN THE FACE AKA COMPLAINT... WHY WOULD THEY NEED TO ORDER ANOTHER RECALL KIT WHEN THEY TOLD ME THEY STALLED IT IN OCTOBER 2020 BEFORE I COULD EVEN DRIVE IT OFF THE LOT? THEREFORE, GENERAL RV FLAT OUT LIED TO ME WHICH IS UNBELIEVABLE AND TOTALLY UNACCEPTABLE ESPECIALLY WITH THE SEVERITY OF A SERPENTINE BELT FAILURE AT SPEED EQUALS LOSS OF STEERING AND CRASH AND/OR DEATH NO TO MENTION TOTALLED VEHICLE! SECOND ISSUE/COMPLAINT IS MY ACTIVE BRAKE AND DISTANCE SENSOR BEHIND THE GRILL HAS BEEN RANDOMLY FAILING ESPECIALLY AT THE WORST TIMES I.E. LONG ROAD TRIPS! SO, THIS RENDERS THE CRUISE CONTROL & SMART BRAKING INOPERABLE WHICH IS UNACCEPTABLE ON A NEW VEHICLE WITH ONLY A FEW THOUSAND MILES ON IT. SO, I HAVE BEEN TO THE SAME MB DEALER IN FARMINGTON, UT 3NOR 4 TIMES TO FINALLY FIX IT, BUT NO FIX!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407676April 16, 2021
STRUCTURE, ELECTRICAL SYSTEM
2020 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES REGARDING A DEFECTIVE BACKUP CAMERA AND LANE WATCH. *LD THE CONSUMER STATED THE BACK UP CAMERA/LANE WATCH WAS UNABLE TO BE SEEN IN THE DAYLIGHT, THE UPPER DOOR LOCK WAS INOPERATIVE, THE KITCHEN FAUCET LEAKED. THE TV NEEDS TO BE REPLACED. THE MIRRORS WERE INSUFFICIENT IN ALLOWING THE CONSUMER TO VIEW WHAT IS BEING TOWED. THE CAMERA/RADIO WOULD NOT TURN OFF, BUT THIS WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408142April 14, 2021
POWER TRAIN
I ONLY HAVE ABOUT 2200 MILES ON THIS VEHICLE BUT I HAVE NOTICED 3 TIMES THAT THE ELECTRONIC 4 WHEEL DRIVE ENGAGED BY ITSELF AS I WAS MOVING DOWN THE ROAD. YOUR ARE ONLY SUPPOSED TO BE ABLE TO ENGAGE THE 4 WHEEL DRIVE WHILE STOPPED. I NEVER NOTICED ANYTHING UNTIL I SAW THE RED LIGHT WHICH COMES ON WHEN THE 4 WHEEL IS ENGAGED. I WENT ON LINE TO SEE IF OTHERS HAD EXPERIENCED THIS AND I SAW SEVERAL REPORTS OF THE SYSTEM ENGAGING AND NOT BEING ABLE TO GET IT DISENGAGED AS WELL AS HAVING THE VEHICLE NOT BE DRIVABLE AFTERWARDS. I HAVE NOT EXPERIENCE ANYTHING BUT IT GOING INTO 4 WHEEL DRIVE ON ITS ON WITHOUT ME ENGAGING IT. IT OCCURRED WHILE IN MOTION AND TWICE ON EXPRESSWAYS AND ONCE ONN A LOCAL LOW SPEED ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406089April 2, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE ACCELERATES UNCHARACTERISTICALLY SLOWLY UPON COLD START IN COLD TEMPERATURES / HIGH ELEVATION. MANY DOCUMENTED CASES IN PREVIOUS AND CURRENT MODEL SPRINTER WHICH USES THE SAME OM642 DIESEL ENGINE. HTTPS://SPRINTER-SOURCE.COM/FORUMS/INDEX.PHP?THREADS/71254/ THERE HAVE BEEN MULTIPLE TIMES WHERE I TRIED TO CROSS AN INTERSECTION OR MAKE A LEFT ACROSS A HIGHWAY UPON RECENT COLD START AND THE VAN ACCELERATED VERY SLOWLY, LEAVING ME MOVING VERY SLOWLY ACROSS THE OPPOSING TRAFFIC LANE(S).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405317March 29, 2021
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE COOLANT WARNING LIGHT INTERMITTENTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020) WHERE THEY DISCOVERED NO FAULT WITH THE COOLANT SYSTEM HOWEVER, THE WARNING LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THE CONTACT THEN PERFORMED A VIN SEARCH ON THE NHTSA WEBSITE AND DISCOVERED NHTSA CAMPAIGN NUMBER: 21V055000 (ELECTRICAL SYSTEM) AND 21V152000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020, (413) 624-4100) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397255February 21, 2021
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHILE DRIVING ON A HIGHWAY AND PASSING UNDER A ROAD SIGN DESCRIBING THE NEXT EXIT, THE SPRINTER VAN AUTOMATIC CRASH AVOIDANCE KICKED IN, CAUSING THE VAN TO AUTOMATICALLY JAM ON THE BRAKES AND LOSE APPROXIMATELY 20 MPH WHILE CAUSING THE WHEEL TO PULL DECIDEDLY TO THE LEFT. THERE WERE NO VEHICLES IN FRONT OR BEHIND, AND THANKFULLY ENOUGH NONE CLOSE ENOUGH TO CAUSE AN ACCIDENT. THIS IS A FAIRLY COMMON OCCURRENCE, AND EVEN IF THE BRAKES DO NOT ENGAGE, THE CRASH AVOIDANCE ALERT SOUND WILL OFTEN TIMES CHIME AND STARTLE THE DRIVER FOR OTHER OVERHEAD OBSTACLES LIKE TRAFFIC SIGNS AND TUNNEL ENTRIES. THIS FEATURE, ALONG WITH LANE DEPARTURE ASSIST (WHICH ALSO IS BUGGY) AUTOMATICALLY TURNS ON AFTER EVERY RESTART, EVEN AFTER BEING TURNED OFF MANUALLY. IT IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390785January 30, 2021
STEERING
I TOOK MY VAN TO THE LOCAL MERCEDES DEALER CONCERNED ABOUT NHTSA RECALL 20V-663. I KNOW OWNERS OF SPRINTER VANS WHO ARE TAKING THEIR VANS IN FOR THIS RECALL AND THE SPRING TYPE POWER STEERING CLAMP IS BEING REPLACED WITH A SCREW CLAMP. MY 2020 SPRINTER BUILT IN FEB. 2020 IS NOT BEING CAPTURED BY THE SCOPE OF THIS RECALL YET HAS A SPRING CLAMP INSTALLED AND THE HOSE IS NOT FULLY SEATED. MY VS30 PLATFORM 907 VAN WAS MANUFACTURED IN GERMANY RATHER THAN CHARLESTON, SC AND FOR SOME REASON IS BEING EXCLUDED FROM THIS RECALL. MY LOCAL MERCEDES DEALER WILL NOT ADDRESS THIS FOR ME. IT IS MY BELIEF THAT THE SCOPE OF THIS RECALL NEEDS TO BE OPENED UP TO INCLUDE VS30 PLATFORM 907 SPRINTER VANS MANUFACTURED IN GERMANY DURING THIS SAME TIME PERIOD. PHOTO INCLUDED SHOWS A VERIFIED COMPLETED RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388261January 15, 2021
STEERING
POWER STEERING HOSE IS TOO SHORT FOR ITS FITTING, AND AT RISK OF SEPARATING AND CAUSING A LOSS OF POWER STEERING AND LOSS OF VEHICLE CONTROL. THE VEHICLE IS BRAND NEW. A RECALL SHOULD BE ISSUED FOR THIS, AND/OR IT SHOULD BE REPAIRED UNDER WARRANTY. THIS IS A DANGEROUS SITUATION THAT APPEARS MERCEDES BENZ IS FAILING TO ADDRESS.*DT*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387576January 11, 2021
ENGINE
MY BRAND NEW 2020 MERCEDES SPRINTER 2500 VAN JUST LIKE. EVERYONE ELSE'S ON THAT VEHICLE HAS A POWER STEERING HOSE THAT IS TOO SHORT. BECAUSE OF THIS A FAIR AMOUNT OF PEOPLE HAVE HAD THIS COME OFF AND ENDED UP STRANDED. WHEN IT COMES OFF YOU LOSE POWER STEERING. IF THIS HAPPENS WHILE DRIVING IT COULD BE DANGEROUS. I CALLED MERCEDES BENZ OF WESTMINSTER IN CO AND THEY SAID THEY CANNOT FIX THIS UNTIL THERE IS A RECALL FOR MY PARTICULAR VIN. OTHER VINS HAVE RECEIVED A RECALL ALREADY. I AM AFRAID THAT BY DRIVING THIS VEHICLE LIKE THIS IT PRESENTS A DANGER TO MYSELF AND OTHER ON THE ROAD. I AM TRYING TO BE PROACTIVE AND FIX THIS BEFORE THERE IS A BIGGER PROBLEM. I DO NOT KNOW WHAT ELSE TO DO. I THINK THEY SHOULD BE. HALTED FROM SELLING THESE VEHICLES UNTIL THIS IS FIXED. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384512December 22, 2020
STEERING
HIGH PRESSURE POWER STEERING HOSE IS TOO SHORT AND DISCONNECTS FROM THE POWER STEERING PUMP.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384511December 22, 2020
LANE DEPARTURE: ASSIST
THE ACTIVE LANE ASSIST BRAKES TOO AGGRESSIVELY WHEN APPROACHING LANE LINES. SEVERAL TIMES IT HAS ACTIVATED UNDER SLICK CONDITIONS AND HAS INITIATED A SKID.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384483December 21, 2020
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
THIS FEATURE IS DANGEROUS. WHEN I DRIVE THIS VEHICLE ON A 2 LANE HIGHWAY WITH ON COMING TRUCKS THE "ASSIST" PUSHES ME INTO THE ONCOMING TRUCKS BECAUSE IT THINKS I AM DRIFTING FROM MY LANE. I AM TRYING TO GIVE THE SEMI-TRUCK A BIT OF SPACE!*DT ASK: LET ME TURN THIS "FEATURE" OFF PERMANENTLY. IT'S THE WORSE WITH THAN WITHOUT. RIGHT NOW I HAVE TO PUT TAPE OVER THE CAMERA TO DISABLE THIS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375245November 18, 2020
STEERING
THE POWER STEERING HOSE SLIPPED OFF THE FITTING AND SPRAYED HYDRAULIC FLUID IN THE ENGINE BAY. THIS DISABLED VEHICLE AND REQUIRED US TO BE TOWED. THERE WAS ALREADY A RECALL ON THIS ITEM IN CANADA, MERCEDES NEEDS TO COME UP WITH A PERMANENT FIX TO PREVENT THIS FROM HAPPENING. I EVEN TOOK SOME ADDITIONAL PRECAUTIONS AND HAD MERCEDES INSTALLED A STRONGER CLAMP ON THE POWER STEERING HOSE. EVEN WITH THIS CLAMP IN PLACE, THE HOSE STILL CAME OFF AFTER DRIVING LESS THAN 1000 MILES. THE HYDRAULIC FLUID THAT MERCEDES SPECIFIES IS NOT COMMONLY FOUND ALSO LEADING TO DELAYS IN GETTING IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354158September 10, 2020
ELECTRICAL SYSTEM
MERCEDES HAS LOCATED A DASHBOARD DRINK HOLDER DIRECTLY ABOVE A VENT THAT OPENS TO THE STARTER ELECTRICAL MODULE AND CIRCUIT BOARD. THE DRINK HOLDERS ARE VERY SHALLOW, AND UNSTABLE. THE LOCATION ON THE DRIVER'S SIDE DASH, NEXT TO A VENT THAT LEADS TO THE STARTER CIRCUIT BOARD IS EXTREMELY DANGEROUS. I ACCIDENTLY SPILLED COFFEE ON THE DASH DRINK HOLDERS, AND THE SUBSEQUENT SPILL LED TO THE STARTER MODULE TO SHORT CIRCUIT, STRANDING OUR SPRINTER VAN, WHICH WOULD NOT START FOR OVER AN HOUR. ONCE STARTED AND DRIVEN FOR AWHILE, THE VAN WOULD NOT TURN OFF UNTIL PUSHING THE STARTER BUTTON CONTINUALLY FOR 20 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz Sprinter