Mercedes-Benz Sprinter Complaints (2016)

92 consumer complaints on file.

#11407428April 10, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
MY ROOF IS LEAKING. I HAVE BEEN WONDERING WHERE THE STAINS ARE COMING FROM ON MY CEILING. TODAY IS A RAINY DAY IN CINCINNATI. I GO TO PUT MY GROCERY IN THE VAN THE CEILING IS SOAK AND WET. NOW I UNDERSTAND WHY MY DISABLED CHILD AND I STAY SICK AND WHY ITS RUSTING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403912March 19, 2021
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403650March 18, 2021
UNKNOWN OR OTHER
I'VE OWNED THIS CAR 2 YEARS. IN THE SUMMER TIME WHEN WE TURN ON THE A/C THERE IS A BAD ODOR COMING OUT OF THE VENTS. ONLY IN THE SUMMER IT'S NOT A PLEASANT SMELL. DURING THE WINTER TIME LAST YEAR WAS A GASOLINE SMELL BUT THAT GOT FIXED. I WOULD LIKE FOR YOU TO LOOK INTO IT PLEASE IT'S A MOLDY SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394837February 5, 2021
POWER TRAIN, WHEELS
ON SEPTEMBER 30, 2019, I WAS DRIVING DOWNHILL ON A MOUNTAIN ROAD WHEN OUR RV, A 25' LTV UNITY ON A MERCEDES SPRINTER 3500 CHASSIS, SUDDENLY LURCHED AND FELT OUT OF CONTROL. THE BREAKS AND STEERING WERE UNRESPONSIVE, AND I WAS PUMPING THE BREAKS, HARD! AFTER ABOUT 10 MINUTES OF STRUGGLING TO CONTROL THE VEHICLE AROUND A CURVEY DOWNHILL ROAD, CONTROL WAS RESTORED. LUCKILY, I WAS GOING SLOW ENOUGH THAT NO ACCIDENT RESULTED, BUT IT REALLY SHOOK ME! A COUPLE OF DAYS LATER THE VEHICLE (STILL UNDER WARRANTY) WAS LOADED ONTO A FLATBED TRUCK AND HAULED 2 HOURS AWAY TO KNOXVILLE, TN; THE CLOSEST MERCEDES SPRINTER VAN SERVICE CENTER. THEY REPLACED THE RIGHT REAR WHEEL SPEED SENSOR. I WAS TOLD THE OTHER SENSORS MIGHT ALSO FAIL, BUT THEY COULD NOT BE REPLACED UNTIL THEY FAILED. SINCE THEN, WE HAVE HEARD FROM SEVERAL OTHER RVERS WITH MERCEDES SPRINTER CHASSIS THAT THIS IS A COMMON PROBLEM. FOR US, THE VEHICLE NO LONGER FEELS SAFE TO TAKE ON THE ROAD SINCE WE HAVE NO IDEA WHEN THE NEXT SENSOR WILL FAIL. (PS - I TRIED TO SUBMIT THIS FORM EARLIER, BUT ACCIDENTALLY SELECTED 'I DO NOT WISH TO RECEIVE SAFETY RECALL ALERTS' - I DO WISH TO RECEIVE THOSE ALERTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390889January 31, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WHEEL SPEED SENSORS KEEP FAILING. I HAVE HAD EIGHT SENSORS FAIL IN THREE YEARS OF OWNERSHIP. TRANSMISSION SHIFTS ERRATICALLY, SPEED SURGES, ABS, CHECK ENGINE LIGHT AND BRAKING IS IMPAIRED. THIS HAPPENS WHEN VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389262January 21, 2021
VEHICLE SPEED CONTROL
FOR THE THIRD TIME THE ESP AND ABS SYSTEM WARNING MESSAGE IS SHOWN, AT FIRST THE SPEED OF THE VEHICLE INCREASES, IN THIS CASE FROM THE SET 60 MPH TO 70, AT WHICH POINT I SHUT THE CRUISE CONTROL DOWN. FROM THEN ON FOR THE REST OF THE DAYS TRAVEL C.A.200 MILES AND FOR THE REST OF THE TRIP (450 MILES) CRUISE CONTROL WAS INOPERATIVE. EACH TIME IT HAPPENS A MECHANIC VISIT IS NECESSARY. THE VEHICLE IS A WINNEBAGO NAVION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387156January 8, 2021
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I OWN AN RV ON A MERCEDES 3500 SPRINTER CHASIS. I HAVE EXPERIENCED NUMEROUS FAILURES THAT CAUSE THE RV TO SPEED UP RAPIDLY AND I HAVE TO TAKE EMERGENCY ACTION TO AVOID AN ACCIDENT. USUALLY, I SHIFT INTO NEUTRAL TO DISENGAGE THE TRANSMISSION. I HAVE ~43,000 MILES ON MY RV AND I HAVE EXPERIENCED THIS ISSUE AND MERCEDES HAS REPLACED THE WHEEL SENSORS 6 DIFFERENT TIMES. ALL MAINTENANCE PERFORMED ON THE VEHICLE HAS BEEN PROVIDED BY A MERCEDES DEALER SERVICE CENTER. DOESN'T SEEM TO MATTER IF I AM DRIVING ON THE FREEWAY OR CITY STREETS, WHEN THE FAILURE HAPPENS, THE VEHICLE STARTS TO ACCELERATE RAPIDLY, RPMS SKYROCKET, THE DASHBOARD GETS THREE TROUBLE INDICATOR LIGHTS THAT COME ON, THE CHECK ENGINE LIGHT COMES ON. I AM PICKING UP THE VEHICLE FROM THE LOCAL MERCEDES DEALER TODAY AFTER JUST HAVING ANOTHER SENSOR FAILURE. I WAS DRIVING ON I-10 WHEN THE MOST RECENT FAILURE OCCURRED. THE VEHICLE BEGAN TO ACCELERATE, RPMS WENT VERY HIGH. VERY SCARY SITUATION. THE "WHEN DID THIS HAPPEN" DATE I'VE ENTERED IS FOR THE MOST RECENT FAILURE. I HAVE EXPERIENCED THIS ISSUE NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386418January 4, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DRIVING ON A DRY DAY, SMOOTH ROAD, WITH CRUISE CONTROL ON 65MPH AT 7:45PM. THIS VEHICLE IS CONVERTED WITH A THOR 24HL CAMPER ON THE CHASSIS. FIVE HOURS INTO THE DAYS DRIVE THE VEHICLE FLASHED ASR/ESP TRIANGLE - AND JERKED ABRUPTLY BUT INSTANTANEOUSLY BUT REMAINED ON CRUISE CONTROL. 2 SECONDS LATER: ABS LIGHT ON, ASR/BAS LIGHT ON, ESP LIGHT ON CRUISE CONTROL STOPPED FUNCTIONING (FYI - A VERY HEAVY ACCELERATOR PEDAL SPRING MAKES DRIVING DIFFICULT, FOR HOURS ON END, WITHOUT CRUISE WORKING - ESPECIALLY FOR THE OLDER DRIVERS LIKELY TO BE DRIVING THIS RIG.) PULLED OFF THE SIDE OF THE ROAD, SET FLASHERS, AND TURNED OFF ENGINE FOR ONE MIN HOPING TO RESET THE FAULT. TURNED BACK ON - NO CHANGE OFF THEN BACK ON AND THE YELLOW CHECK ENGINE CAME ON STEADY ALONG WITH THREE PREVIOUS AUCTION LIGHTS (ABOVE) VEHICLE HAD EXPERIENCED (WITH THE PREVIOUS OWNER) A PREVIOUS 'WHEEL SPEED SENSOR FAILURE' AND IT WAS REPAIRED. . 'WHEEL SPEED SENSOR FAILURE' APPEAR AT EPIDEMIC LEVELS ON THE TWO RV FACEBOOK GROUPS ASSOCIATED WITH THIS VEHICLE. THE 5TH KEY TURN AFTER INITIAL FAULT AND FAILURE OF CRUISE CONTROL THE THREE LIGHTS WENT OUT BUT THE CHECK ENGINE LIGHT REMAINED ON. ON APPROXIMATELY THE TENTH KEY TURN THE CHECK ENGINE LIGHT WENT OUT. VEHICLE RETURNED FOR SERVICE AT MERCEDES DEALERSHIP 'UNDER WARRANTY'. MY ISSUE LAYS IN THE POTENTIAL FOR THE VEHICLE TO ENTER INTO THE LIMP MODE IF ANOTHER CENSOR SHOWS A FAULT AND I'M ON THE ALASKA HIGHWAY 200 MILES FROM THE NEAREST POSSIBLE SERVICE. DEALER REFUSES TO SHARE TECH DATA CONCERNING RESET OF FAULT CONDITION OR A MERCEDES FIX FOR THIS NOW WELL KNOWN AND DOCUMENTED VEHICLE SHORTCOMING. THIS ISSUE CAN AND WILL GET PEOPLE KILLED AS THEY 'LIMP' DOWN THE HIGHWAY TO GET SERVICED OR ARE FORCED TO PULL OVER IN HEAVY TRAFFIC TO CHECK OUT WHAT MERCEDES SHOULD BE WARNING IS ALL ABOUT PROACTIVELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378628December 9, 2020
UNKNOWN OR OTHER
I HAVE HAD TO REPLACE OUT OF POCKET ALL FOUR BRAKE SPEED SENSORS WHILE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY LOCAL MERCEDES DEALER EVENTUALLY ACKNOWLEDGED THIS, BUT WILL NOT REIMBURSE SINCE THEY DID NOT REPLACE THEM. THIS ALL HAPPENED BETWEEN 17 AND 21,000 MILES AND CREATED UNSAFE DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377384December 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
REAR WHEEL SPEED SENSOR HAD TO BE REPLACED AT 30,000 MILES AND NOW BOTH FRONT WHEEL SENSORS ARE FAULTY AT 50.000 MILES. IN MY READING THIS IS A COMMONLY FAULTY PART AND IT COST $ 760.00 TO REPLACE BOTH SENSORS. FORTUNATELY THE FIRST SENSOR WAS UNDER WARRANTY. IT WOULD BE GREATLY APPRECIATED IF YOU WILL LOOK INTO THIS ISSUE. BECAUSE YOU CANNOT AFFORD TO TRADE AN RV. I WAS ON A TRIP WHEN THE INDICATOR LIGHTS CAME ON ON DASH AND I WAS ABLE TO DRIVE 7 HOURS HOMES. MY OWNERS MANUAL EXPRESSED I SHOULD SEEK TECHNICAL ASSISTANCE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376973November 29, 2020
SERVICE BRAKES, WHEELS
BOTH LEFT AND RIGHT REAR WHEEL SPEED SENSORS FAILED RESULTING IN TRANSMISSION LIMITED TO 2ND GEAR AND BACK UP. VEHICLE HAS DRIVEN 9800 MILES TOTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375781November 22, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
THE WHEEL SENSORS ON THIS VEHICLE ROUTINELY FAIL. WHEN THEY FAIL AT HIGH SPEEDS(FREEWAY DRIVING) THE CRUISE CONTROL, ABS, STABILITY CONTROL, 4WD IS NO LONGER FUNCTIONAL. IF IT FAILS AT START UP, ALL THE SAME SYSTEMS ARE EFFECTED IN ADDITION YOU CANNOT DRIVE THE VEHICLE OVER 30MPH, IT WILL ACCELERATE ON ITS OWN, IT WILL SURGE ALSO. THIS HAS HAPPENED EVERY YEAR I HAVE OWNED THE VEHICLE. SOMETIMES TWICE A YEAR. EACH WHEEL SENSOR HAS FAILED, SOME TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373892November 9, 2020
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN I WENT TO TRY THE 4 WHEEL DRIVE THE FOLLOWING THINGS HAPPENED: A CLUNKING SOUND IN THE REAR OF THE VEHICLE. NUMEROUS WARNING LIGHTS CAME ON . ABS, COLLISION AVOIDANCE, CRUISE CONTROL, CHECK ENGINE, ESC OR ESP. OVER TIME THE LIGHTS CLEARED BUT CAME BACK ON WEEKS APART. I AM A RETIRED NASA SAFETY/RELIABLY ENGINEER. IN MY OPINION ALL OF THESE LIGHTS COME ON AS A RESULT OF FAILURES OF ONE OR MORE WHEEL SPEED SENSORS. THIS IS A MAJOR SAFETY PROBLEM AS WHEN THERE IS A FAILED OR INTERMITTENT OPERATION OF A FAILED SPEED SENSOR. ALL OF THESE SAFETY SYSTEMS FAIL WHEN THE ONE SENSOR FAILS. THIS FAILURE COULD OCCUR UNEXPECTEDLY AT ANY TIME. LEADING TO LOSS OF LIVES AND VEHICLE. I HAVE NOT RECEIVED ANY WARNING LETTERS ON THIS MAJOR SAFETY FAILURE. ACCORDING TO THE DEALER MERCEDES IS AWARE OF THIS ISSUE. AFTER THE VEHICLE IS OUT OF WARRANTY MERCEDES SAYS THEY WILL CHARGE THE OWNER TO FIX IT. AT THE VERY LEAST THE ISSUE CLEARLY NECESSITATES THAT THIS ISSUE BE ELEVATED, TO CONSUMERS, AND THAT THE ISSUE BE FIXED . A WARNING THAT DESCRIBES THE ISSUE AND MERCEDES STATUS ON A FIX SHOULD GO OUT TO ALL THE APPROPRIATE PARTIES IMMEDIATELY. THE VEHICLE WAS STOPPED PUT IN NEUTRAL THEN 4 WHEEL DRIVE WAS ENGAGED, IMMEDIATELY WHEN MOVING THERE WAS A BIG CLUNK AND THE WARNING LIGHTS CAME ON. THEY WENT OUT THEN CAME BACK ON INTERMITTENTLY FOR MONTHS. ONE TIME THEY CAME ON JUST SITTING AT THE LIGHT. FAILURE OF MULTIPLE SAFETY SYSTEMS DUE TO A SENSOR FAILURE IS UNACCEPTABLE. I BELIEVE A DESIGN FIX IS URGENTLY NEEDED AND SHOULD BE PRESSED FOR HARD BY THE GOVERNMENT. CURRENTLY THERE IS NO FIX. AND MERCEDES IS NOT ADEQUATELY WARNING THE PUBLIC OF THE ISSUE. UNTIL I PRESSED MERCEDES HARD ON THIS INTERMITTENT PROBLEM I WAS NOT MADE AWARE OF WHAT EXACTLY THE PROBLEM WAS. THE FAILURE OF ONE SENSOR SPEED CAUSES MULTIPLE SAFETY SYSTEMS TO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373244November 5, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
THIRD-TIME SPEED SENSOR FAILED WHILE DRIVING ' ALL 3 TIMES WHILE DRIVING ON HIGHWAY. CAUSES THE VEHICLE TO SPEED UP / SLOW DOWN AND LURCH WITH THE ENGINE DOING HIGH REVS. CRUISE CONTROL BECOME INOPERABLE. ABS, FORWARD COLLISION, AND PARKING SENSORS BECOME INOPERABLE. BRAKES PERFORM ERRATICALLY FOR SEVERAL MOMENTS AND THEN ABS INDICATES IT IS INOPERABLE. VAN BECOMES HAZARDOUS TO DRIVE WHILE THE ELECTRONICS ATTEMPT TO SORT OUT WHAT IS GOING ON. VERY GLAD I WAS NOT IN CONGESTED TRAFFIC EACH TIME THIS HAPPENS AS THE VAN BECOMES UNSTABLE. M-BENZ SOLUTION IS TO REPLACE SENSOR ' THIS DOES NOT SEEM SAFE NOR VIABLE LONG TERM FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366659October 27, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V003000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED TROPHY MERCEDES-BENZ OF VALENCIA (23355 VALENCIA BLVD, SANTA CLARITA, CA 91355, (661) 753-5555) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366386October 26, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING ALONG IN CRUISE CONTROL AROUND 65 MPH ALL OF A SUDDEN CRUISE CONTROL STOPS WORKING AND VEHICLE BUCKS QUITE A BIT,VERY STARTLING.THEN I NOTICE ON DASHBOARD THE SO CALLED THREE STOOGES LIGHTS APPEAR.THIS WAS MY FIRST ENCOUNTER AROUND 18,000 MI.AUGUST 2020.PROBLEM FIXED IN CT UNDER WARRANTY. TWO MONTHS LATER DRIVING THROUGH VIRGINIA,SAME STOOGE LIGHTS APPEAR IN THE MOUNTAINS SHIFTING ERRATICALLY.CALLED M B TECH, VERY HELPFUL,DIRECTED ME TO MERCEDES BENZ OF FREDERICKSBURG VA 77 MILES AWAY.INCONVENIENCED BUT GRATEFUL WORK WAS DONE UNDER WARRANTY.I BELIEVE THIS IS A HAZARD ON THE ROADS AND SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365059October 18, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MB SPRINTER HAS FAULT THAT GENERATES INSTRUMENTS INDICATORS OF ABS, SKIDDING AND ANOTHER. BEFORE THIS OCCURRED TRANSMISSION SHIFTING BECAME ERRATIC AND WHEN BREAKING THE ENGINE REVVED UP AND ALSO MADE BRAKES UNLESS. NO ACCIDENT OCCURRED BUT WAS ALMOST OUT OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362944October 5, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEEL SPEED SENSOR FAILURE CAUSED VEHICLE TO DISABLE CRUISE CONTROL, ABS BRAKE SYSTEM AND PUT THE TRANSMISSION IN LIMP MODE. CANNOT ACCELERATE MORE THAN 25 MPH ON THE INTERSTATE. WAS TRAVELLING AT 62 MPH WHEN EVENT OCCURED. FRIGHTENING EXPERIENCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362948October 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
WHEEL SPEED SENSOR FAILED AT 10000 MILES (REFER TO PREVIOUS COMPLAINT), AGAIN FAILS AT 20000 MILES CAUSING ERRATIC TRANSMISSION SHIFTING AND PROPULSION WITHOUT DRIVER INPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360859September 24, 2020
ELECTRICAL SYSTEM
RV TRANSFER SWITCH CAUGHT FIRE WHILE SLEEPING. 5100 SERIES TRANSFER SWITCH.*DT CONSUMER STATED DIDN'T KNOW WHY IT HAPPENED BUT COULD OF BEEN THE VIBRATION WHICH MAY HAVE LOOSEN THE SCREWS.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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