Mercedes-Benz Sprinter Service Bulletins (2024)
95 manufacturer communications on file.
- October 10, 2024•Document ID: 11009855Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- LI14.30-N-075882
- Date Added:
- November 5, 2024
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" present in engine control unit. Cause These faults can be set if: 1. A leakage upstream of the exhaust gas turbocharger causing a to high EGR rate. 2. Carbonized parts, e.g., the intake module, housing intermediate flange on high-pressure EGR valve (assembly of exhaust pressure sensor P3) or the intake ports also let through too little air. 3. The air filter has been highly soiled, incorrectly positioned or has a deformation.
Associated Products (5)Associated Documents - September 25, 2024•Document ID: 11008717Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- LI49.20-N-076565
- Date Added:
- October 8, 2024
- Manufacturer:
- FREIGHTLINER
SummaryComplaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect the NOx connectors, pins, crimps, and harnesses between N37/7 and N37/8 to F152f59, Z7108, W105/3, and X30/81. 3. Provide actual values/sensor plausibility test results for all pressure and temperature sensors with the engine com- pletely cooled off for at least eight hours, the key on, and the engine off. Repeat the test with the engine/exhaust at operating temperature and the engine idling. 4. Perform a pressurized smoke test of the intake, charge air system, and exhaust to verify that there are no leaks. Apply overpressure (not exceeding 26 psi) from the exhaust pipe end and seal the system at the clean airline toward the air filter housing. Manipulate all components during the smoke test. 5. Provide diesel particulate filter actual values and regeneration history. 6. Inspect the SCR temperature sensor wirings and pins for electrical and physical correctness. Determine whether this sensor reaches operating temperature while driving and document the time it takes to reach operating temperatu- re. 7. Inspect the Adblue injector nozzle/s for clogging or leaking, and provide photographs. 8. With the Adblue injector/s removed from the exhaust system, perform two to three Adblue pressure tests and check for leaks. If leaks are detected, provide photographs. 9. Collect an Adblue sample, test fluid quality, and provide notes on its condition and quantity (color, clarity, separati- on, odor, etc.), along with a photograph for review. Also, provide a photograph of the spray pattern. 10. Separate the exhaust pipe downstream of the diesel particulate filter, inspect the diesel particulate filter and SCR, and note any soot, blockage, or damage. Provide photographs. 11. Inspect the SCR catalyst interior for dried Adblue residue, and provide photographs. 12. Perform several test drives at varying speeds to gather graphical illustrations (screenshots of the completed graphs in PDF format) of signals from NOx sensors. Provide three to four graphs or actual values of operational NOx sensors with XENTRY; see attachments for examples. Additionally, provide one graph/screenshot of the vehicle idling at operating temperature. Disconnect the Adblue injection valve, drive for approximately 30 minutes to exhaust all Ad- blue within the SCR catalytic converter, and provide two to three additional NOx graphs/screenshots with the sensor disconnected. (see attachments for needed graphs)
Associated Products (11)Associated Documents - July 27, 2024•Document ID: 11005571Service CampaignUNKNOWN OR OTHER
- Mfr Comm. #:
- VS3RADREK
- Date Added:
- August 3, 2024
- Manufacturer:
- MERCEDES-BENZ
SummaryMercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is inconsequential as it relates to motor vehicle safety. MBUSA will conduct a service campaign to remedy new vehicles in dealer inventory. An authorized Mercedes- Benz dealer will replace the Certification Label on the affected vehicles.
Associated Products (2)Associated Documents - July 14, 2024•Document ID: 11005575Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI88.30-N-078036
- Date Added:
- August 3, 2024
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors.
Associated Products (12)2024 Freightliner Sprinter2024 Mercedes-Benz Sprinter2023 Freightliner Sprinter2023 Mercedes-Benz Sprinter2022 Freightliner Sprinter2022 Mercedes-Benz Sprinter2021 Freightliner Sprinter2021 Mercedes-Benz Sprinter2020 Freightliner Sprinter2020 Mercedes-Benz Sprinter2019 Freightliner Sprinter2019 Mercedes-Benz SprinterAssociated Documents - July 5, 2024•Document ID: 11005574Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- LI72.10-N-077998
- Date Added:
- August 3, 2024
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder.
Associated Products (12)2024 Freightliner Sprinter2024 Mercedes-Benz Sprinter2023 Freightliner Sprinter2023 Mercedes-Benz Sprinter2022 Freightliner Sprinter2022 Mercedes-Benz Sprinter2021 Freightliner Sprinter2021 Mercedes-Benz Sprinter2020 Freightliner Sprinter2020 Mercedes-Benz Sprinter2019 Freightliner Sprinter2019 Mercedes-Benz SprinterAssociated Documents - June 27, 2024•Document ID: 11003187Service CampaignUNKNOWN OR OTHER
- Mfr Comm. #:
- VS3RADREI
- Date Added:
- July 4, 2024
- Manufacturer:
- FREIGHTLINER
SummaryMercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety. Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is inconsequential as it relates to motor vehicle safety. MBUSA will conduct a service campaign to remedy new vehicles in dealer inventory. An authorized Mercedes-Benz dealer will replace the Certification Label on the affected vehicles.
Associated Products (12)2024 Freightliner Sprinter2024 Mercedes-Benz Sprinter2023 Freightliner Sprinter2023 Mercedes-Benz Sprinter2022 Freightliner Sprinter2022 Mercedes-Benz Sprinter2021 Freightliner Sprinter2021 Mercedes-Benz Sprinter2020 Freightliner Sprinter2020 Mercedes-Benz Sprinter2019 Freightliner Sprinter2019 Mercedes-Benz SprinterAssociated Documents - May 8, 2024•Document ID: 11001110Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- LI72.10-N-071190
- Date Added:
- June 6, 2024
- Manufacturer:
- FREIGHTLINER
SummaryComplaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection of door holder in front door. 3. Replace lower hinge of front door on affected side of vehicle. (lower hinge will need to be painted) 4. Replace door holder (on both sides) with modified, shortened door holder. 5. For a repeat failure on a vehicle that has been previously repaired with the updated parts, Please create a PTSS case.
Associated Products (10)Associated Documents - July 13, 2023•Document ID: 10240168Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- LI46.35-N-076604
- Date Added:
- August 2, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryVarious concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
Associated Products (14)2024 Mercedes-Benz Sprinter2023 Mercedes-Benz Sprinter2022 Mercedes-Benz Metris2022 Mercedes-Benz Sprinter2021 Mercedes-Benz Metris2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Metris2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Metris2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Metris2017 Mercedes-Benz Metris2016 Mercedes-Benz Metris2015 Mercedes-Benz MetrisAssociated Documents - March 8, 2023•Document ID: 10233787Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; FUEL SYSTEM, DIESEL
- Mfr Comm. #:
- LI49.20-N-075995
- Date Added:
- April 5, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in AdBlue® (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue® (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue® warning message with XENTRY Diagnosis has not been carried out. Information: In order to reset the SCR/AdBlue® warning message for SCR Generation 4, the AdBlue® system needs to be checked. Remedy Follow Diagnostic Instructions
Associated Products (6)Associated Documents - March 1, 2023•Document ID: 10233790Service Bulletin/Repair InstructionsSTRUCTURE; STRUCTURE:BODY:DOOR
- Mfr Comm. #:
- LI72.10-N-075789
- Date Added:
- April 5, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that they are free of grease in order to guarantee secure bonding.
Associated Products (6)Associated Documents - February 13, 2023•Document ID: 10232322Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI03.10-N-075843
- Date Added:
- March 3, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: ⢠On engine 642 cylinder 6 is affected. ⢠On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
Associated Products (18)2024 Mercedes-Benz Sprinter2023 Mercedes-Benz Sprinter2022 Mercedes-Benz Sprinter2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - February 3, 2023•Document ID: 10232325Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI14.30-N-075882
- Date Added:
- March 3, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: ⢠Due to incorrectly installed component parts of the clean air line between the air filter box and the exhaust gas turbocharger, it is possible that leaks may occur in the system which subsequently result in air mass faults ⢠A fouled air filter or leaks in the intake or charge air system downstream of the exhaust gas turbocharger may also cause these faults. b) In the case of fault P300CA9: ⢠Computational model for programmed values of air intake, in particular, for the high load mode, calculates this high load correction programmed value incorrectly. This leads to the programmed value drifting too quickly towards the limit. Remedy Install the following add-ons: 18937 for XENTRY 12/2020 18938 for XENTRY 03/2021
Associated Products (6)Associated Documents - December 11, 2022•Document ID: 10228818Service Bulletin/Repair InstructionsVISIBILITY; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Mfr Comm. #:
- LI83.10-N-071291
- Date Added:
- January 5, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the normalization process. May include fault code: B1A9C07 the output for control valve "Left water valve" has a malfunction. There is a mechanical fault. The component is called N29/12 (rear additional heat exchanger ) . Remedy: See instructions
Associated Products (6)Associated Documents - December 10, 2022•Document ID: 10228812Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI54.71-N-075673
- Date Added:
- January 5, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy ⢠Check the area of the front radar for damage. ⢠Check whether fault code "C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned" is set in the B92 or B92/1 Active Brake Assist/Active Distance Assist DISTRONIC (ABA/DTR) (FCW177) control unit. ⢠If the fault code is present, check the vertical actual values. ⢠If these are not OK, please correct the value with inspection of installation position or calibration of installation height (see attachment 2021 NDTD_Vans_Radar Sensor for best practices and functionality info) ⢠If the actual values are OK, please update the software.
Associated Products (6)Associated Documents - November 17, 2022•Document ID: 10228609Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR
- Mfr Comm. #:
- NCU-VS3TU72EST
- Date Added:
- January 3, 2023
- Manufacturer:
- MERCEDES-BENZ
Summary(SC)Replace Front Door Check
Associated Products (6)Associated Documents