Mercedes-Benz Sprinter Service Bulletins (2018)
59 manufacturer communications on file.
- July 4, 2024•Document ID: 11005573Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- LI14.20-N-073867_5
- Date Added:
- August 3, 2024
- Manufacturer:
- FREIGHTLINER
SummaryComplaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20-N-073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
Associated Products (32)2022 Freightliner Sprinter2022 Mercedes-Benz Sprinter2021 Freightliner Sprinter2021 Mercedes-Benz Sprinter2020 Freightliner Sprinter2020 Mercedes-Benz Sprinter2019 Freightliner Sprinter2019 Mercedes-Benz Sprinter2018 Freightliner Sprinter2018 Mercedes-Benz Sprinter2017 Freightliner Sprinter2017 Mercedes-Benz Sprinter2016 Freightliner Sprinter2016 Mercedes-Benz Sprinter2015 Freightliner Sprinter2015 Mercedes-Benz Sprinter2014 Freightliner Sprinter2014 Mercedes-Benz Sprinter2013 Freightliner Sprinter2013 Mercedes-Benz Sprinter+ 12 moreAssociated Documents - May 24, 2024•Document ID: 11001114Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- LI14.20-N-073867
- Date Added:
- June 6, 2024
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
Associated Products (34)2022 Freightliner Sprinter2022 Mercedes-Benz Sprinter2021 Freightliner Sprinter2021 Mercedes-Benz Sprinter2020 Freightliner Sprinter2020 Mercedes-Benz Sprinter2019 Freightliner Sprinter2019 Mercedes-Benz Sprinter2018 Freightliner Sprinter2018 Mercedes-Benz Sprinter2017 Freightliner Sprinter2017 Mercedes-Benz Sprinter2016 Freightliner Sprinter2016 Mercedes-Benz Sprinter2015 Freightliner Sprinter2015 Mercedes-Benz Sprinter2014 Freightliner Sprinter2014 Mercedes-Benz Sprinter2013 Freightliner Sprinter2013 Mercedes-Benz Sprinter+ 14 moreAssociated Documents - February 13, 2023•Document ID: 10232322Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI03.10-N-075843
- Date Added:
- March 3, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: ⢠On engine 642 cylinder 6 is affected. ⢠On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
Associated Products (18)2024 Mercedes-Benz Sprinter2023 Mercedes-Benz Sprinter2022 Mercedes-Benz Sprinter2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - January 13, 2023•Document ID: 10231020Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI00.19-N-075749
- Date Added:
- February 3, 2023
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
Associated Products (23)2023 Mercedes-Benz Sprinter2022 Mercedes-Benz Sprinter2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Metris2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Metris2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Metris2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Metris2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Metris2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Metris2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter+ 3 moreAssociated Documents - September 13, 2022•Document ID: 10222473Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI54.21-N-075296
- Date Added:
- October 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: ⢠Digital rear view display will no longer operate after Amazon specific PSM software is removed! ⢠MY18 will show the reverse camera image on the Audio 15 screen. ⢠MY19-21 will lose reverse camera functionality completely! Cause Strategic fleet customer removed the OEM rear view mirror with integrated reverse camera display to install an aftermarket digital rear view display that gets its power supply and reverse signal from PSM. When the Amazon-specific PSM software is removed, the aftermarket digital rear view display no longer has a power supply or reverse signal supplied by the PSM. It is not possible for the OEM PSM software to provide a power supply or reverse signal to the aftermarket digital rear view display. Remedy 1. Notify customer the aftermarket digital rear view display will not operate after PSM software is updated, AND: Reverse camera image will be displayed on the Audio 15 screen (MY18 ONLY) OR Aftermarket digital rear view display must be replaced with the OEM rear view mirror with integrated reverse camera display (MY19-21). 2. Perform software update of Parameterizable Special Module (PSM) using XENTRY > Adaptations > Control Unit Update > Updating of control unit software. This will remove fleet-specific PSM software and load the OEM PSM software from VeDoc. 3. MY19-21: Remove aftermarket rear view display and install OEM rear view mirror with integrated reverse camera display.
Associated Products (4)Associated Documents - January 18, 2022•Document ID: 10207197Service Bulletin/Repair InstructionsFUEL SYSTEM, DIESEL; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI49.20-N-073931
- Date Added:
- February 4, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but show in VMI as eligible only for the Canada BlueTEC II Field Measure or as currently registered in Canada. Only vehicles currently registered in the United States, or held by a US dealer, are eligible to receive the US Approved Emission Modification (AEM), including vehicles originally built for the Canadian market. This LI is intended to help you evaluate how to proceed when presented with such a vehicle. Complaint 1: VMI shows Canada BlueTEC II Field Measure AND vehicle is currently registered in Canada. Complaint 2: VMI shows Canada BlueTEC II Field Measure AND vehicle is currently registered in the US or held by a US auto dealer. Complaint 3: VMI shows US Approved Emission Modification (AEM) AND vehicle is currently registered in Canada. Cause Cause 1: Canadian client traveling in the US. Cause 2: Vehicle came from Canada, but is now registered in the US or held by a US auto dealer. Cause 3: Vehicle came from the US, but is now registered in Canada Remedy Remedy 1: Vehicles registered in Canada are not eligible for the US Approved Emission Modification (AEM). Refer the client to visit https://www.BlueTECSettlement.ca for further information and to determine eligibility. Remedy 2: Verify the vehicle is currently registered in the US, or is owned by a US auto dealer. Open a PTSS case with a reference to LI49.20-N-073931 and upload a copy of the vehicle's current US registration or proof of ownership by a US auto dealer. Further instruction will be provided by PTSS. Remedy 3: Verify the vehicle is currently registered in Canada. Vehicles registered in Canada are not eligible for the US Approved Emission Modification (AEM). To assist us with correcting VMI, please open a PTSS case with a reference to L
Associated Products (5)Associated Documents - January 6, 2022•Document ID: 10207182Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI01.00-N-074210
- Date Added:
- February 4, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
Associated Products (15)2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - December 14, 2021•Document ID: 10206072Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI00.30-N-074118
- Date Added:
- January 6, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary"The âmonitor status this driving cycle (PID 41)â can be displayed as âdisabledâ in the generic scan tool although no monitor of this group is disabled "
Associated Products (12)2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz SprinterAssociated Documents - December 7, 2021•Document ID: 10206073Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI54.22-N-074063
- Date Added:
- January 6, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryVarious complaints due to aftermarket OBDII device installed
Associated Products (15)2021 Mercedes-Benz Sprinter2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - August 5, 2021•Document ID: 10202549Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- MB NC3DREZAHA Re
- Date Added:
- October 25, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace Wheel Speed Sensors
Associated Products (7)Associated Documents - August 5, 2021•Document ID: 10202548Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- FTL NC3DREZAHA R
- Date Added:
- October 25, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace Wheel Speed Sensors
Associated Products (7)Associated Documents - May 3, 2021•Document ID: 10191557Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 511329
- Date Added:
- June 2, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryMercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak resulting in the loss of power steering.
Associated Products (5)Associated Documents - January 14, 2021•Document ID: 10187796Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 2017030004
- Date Added:
- March 1, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace 3rd brake lamp, remove soft top compartment cover to access.
Associated Products (10)Associated Documents - December 18, 2020•Document ID: 10186324Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- V-RC-2020120007
- Date Added:
- February 1, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryInspect Power Steering Hose Clamps
Associated Products (6)Associated Documents - August 21, 2020•Document ID: 10179906Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- LI14.20-N-071638
- Date Added:
- September 21, 2020
- Manufacturer:
- MERCEDES-BENZ
SummaryEngine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
Associated Products (14)2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - August 3, 2020•Document ID: 10179954Service Bulletin/Repair InstructionsSTEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS; FUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- LI46.00-N-069137
- Date Added:
- September 21, 2020
- Manufacturer:
- MERCEDES-BENZ
SummaryPower Steering Hose Updated Repair Method
Associated Products (14)2020 Mercedes-Benz Sprinter2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - June 30, 2020•Document ID: 10178714Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- LI82.10-P-062051
- Date Added:
- August 24, 2020
- Manufacturer:
- MERCEDES-BENZ
SummaryHeadlamps fogged
Associated Products (14)2018 Mercedes-Benz S-Class2018 Mercedes-Benz SLC-Class2018 Mercedes-Benz SL-Class2018 Mercedes-Benz Sprinter2017 Mercedes-Benz S-Class2017 Mercedes-Benz SLC-Class2017 Mercedes-Benz SL-Class2017 Mercedes-Benz SLK-Class2017 Mercedes-Benz Sprinter2016 Mercedes-Benz S-Class2016 Mercedes-Benz SLC-Class2016 Mercedes-Benz SL-Class2016 Mercedes-Benz SLK-Class2016 Mercedes-Benz SprinterAssociated Documents - December 17, 2019•Document ID: 10170541Service Bulletin/Repair InstructionsSEAT BELTS
- Mfr Comm. #:
- LI91.40-N-062773
- Date Added:
- January 21, 2020
- Manufacturer:
- MERCEDES-BENZ
SummarySeat belt does not roll up correctly
Associated Products (19)2020 Mercedes-Benz Metris2019 Mercedes-Benz Metris2019 Mercedes-Benz Sprinter2018 Mercedes-Benz Metris2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Metris2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Metris2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Metris2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - December 4, 2019•Document ID: 10170524Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- LI82.85-N-070620
- Date Added:
- January 21, 2020
- Manufacturer:
- MERCEDES-BENZ
SummarySOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
Associated Products (12)2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents - December 4, 2019•Document ID: 10170523Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- LI82.85-N-069563
- Date Added:
- January 21, 2020
- Manufacturer:
- MERCEDES-BENZ
SummaryMBUX multimedia system: Central display goes dark temporarily (Connect5)
Associated Products (12)2018 Mercedes-Benz Sprinter2017 Mercedes-Benz Sprinter2016 Mercedes-Benz Sprinter2015 Mercedes-Benz Sprinter2014 Mercedes-Benz Sprinter2013 Mercedes-Benz Sprinter2012 Mercedes-Benz Sprinter2011 Mercedes-Benz Sprinter2010 Mercedes-Benz Sprinter2009 Mercedes-Benz Sprinter2008 Mercedes-Benz Sprinter2007 Mercedes-Benz SprinterAssociated Documents