Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10508601April 17, 2013
SUSPENSION
I TOOK CAR IN BECAUSE IT HAD LOWERED DOWN. I PAID FOR IT.I TOOK IT HOME WIFE SAID IT IS STILL DRIVING WRONG. SHE TOOK IT IN AND SERVICEADVISOR DROVE AROUND WITH HER AND SAID HE FEELS IT. WE DROVE TO DALLAS CHECKED IN HOTEL WENT OUT TO CAR LOWERED AGAIN PRESSED BUTTON TO RAISE IT. MADE IT HOME TO HOUSTON AND LOWERED AGAIN. TOOK IT IN TO SERVICE AT MERCEDES AND NOW IT NEEDS FRONT STRUTS ARE LEAKINGAND SOME OTHER THINGS. THE AIR BAGS IN THE BACK WERE REPLACED ALSO WHEN I TOOK IT IN BEFORE. I HAVE SEEN SEVERAL CARS LIKE MINE ON THE SIDE OF THE ROAD WITH THE CAR LEANING&LOWERED SO SOMETHING HAS TO BE WRONG WITH THIS MAKE MODEL CAR. THERE ARE A LOT OF WEB SITES WITH CUSTOMER COMPLAINTS ABOUT THE SUSPENSION OF THIS CAR. NHTSA ITS TIME TO INVESTIGATE. I SEE NO INVESTIGATION FROMNHTSA WEBSIGHT. NO ONE HAS INVESTIGATED THIS CAR. WILL YOU PLEASE INVESTIGATE?THIS IS JUST A COUPLE OF THE PROBLEMS I'VE HAD THERE ARE MORE WITH JUST 52000 MILES MERCEDES IF I AM HAVING ONE PROBLEM AFTER THE OTHER WHAT IS WRONG WITH THIS CAR ? THE STICKER PRICE WAS $68,000.00 OR $70,000.00 IT WILL MAKE YOU NOT WANT ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505737April 9, 2013
SEATS, ELECTRICAL SYSTEM
WHILE DRIVING, SMELLED BURNING ODOR BUT SAW NO SMOKE OR FIRE. DRIVER'S SIDE SEAT HEATER WAS ON AT TIME ODOR WAS NOTICED. TURNED IT OFF IMMEDIATELY AND STOPPED VEHICLE. ODOR WENT AWAY BUT NOTICED UPPER LEFT OF SEAT BACK HAD TWO BURN HOLES. MADE APPOINTMENT FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502787March 14, 2013
SUSPENSION
THE REAR END OF MY WIFE R 350 LOWER ITSELF FOR SOME REASON THE REAR END RISE ONCE CRANKED BUT OVER NIGHT THE VEHICLE WOULD DEFLATE THE REAR SUSPENSION WOULD JUST DROP LOOK LIKE IT IS ON THE GROUND IT STARTED WITH ONE SIDE THAN THE WHOLE BACK STARTED DROPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502661March 13, 2013
SUSPENSION
JUST WOKE UP ONE MORNING, I WENT TO START MY CAR AND NOTICED THAT IT WAS LEANING TO THE PASSENGER SIDE. I WENT TO A PRIVATE MECHANIC AND HE STATED THAT THE LOWER SENSOR NEEDED TO BE REPAIRED, SO WE DID THAT, IT COST AROUND $350 FOR LABOR AND PART. I DROVE THE CAR A COUPLE OF DAYS AND SAME PROBLEM. SO THE FOLLOWING DAY I WENT TO MERCEDES DEALER AND THEY TOLD ME THAT THE SUSPENSION ARMS NEEDED TO BE REPLACED, SO WE FIXED THAT WHICH COST ABOUT $600. THEY ALSO, MENTIONED THAT THERE MAY BE AN AIR BAG LEAK, BUT THE WORK FOR THAT WAS AROUND $910. I DECLINED. SO, SIX DAYS LATER MY CAR IS LEANING TO THE PASSENGER SIDE AGAIN. I WENT BACK TO THE DEALER AND THE ONLY THING THEY COULD TELL ME IS THAT I HAVE TO DISH OUT MORE MONEY BECAUSE NOW BOTH OF THE AIR BAGS WERE LEAKING AND NOW IT WOULD COST $1800. I AM EXTREMELY FRUSTRATED. BECAUSE THEY OBVIOUSLY CAN NOT PIN POINT THE EXACT PROBLEM. MY CAR IS NOT UNDER WARRANTY ANYMORE. HOW MUCH SHOULD I HAVE TO PAY FOR THEM TAKING GUESSES. I ALSO NOTICED THAT MY FRIEND WHO HAS THE SAME CAR HAS HAD THE SAME PROBLEM, NOT TO MENTION RARE PEOPLE I DON'T KNOW WHO HAVE THE SAME CAR I HAVE NOTICED DRIVING ON THE STREET AND THEIR CAR WAS LEANING TO ONE SIDE. THERE IS OBVIOUSLY SOME FAULTY WORK THAT MERCEDES DID WHEN THEY PUT THIS CAR TOGETHER. READING FROM YOUR WEBSITE THERE ARE MANY TESTIMONIALS OF THIS PROBLEM. THIS NEEDS TO BE A RECALL FOR THE M350 MERCEDES. *TR ## VIN PASSED ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502419March 11, 2013
SEATS
I STARTED MY 2006 MERCEDES-BENZ R350 AND ACTIVATED THE DRIVER SEAT WARMER ON HIGH. AFTER APPROXIMATELY 2.2 MILES INTO MY DRIVE (SPEED 30-45 MPH) MY SEAT FELT VERY HOT ON MY LOWER LEFT SIDE NEAR MY WAIST LINE. I REACHED BACK WHILE DRIVING TO FEEL HOW HOT THE SEAT WAS AND WAS SURPRISED BY A VERY HOT SENSATION AS THOUGH I HAD TOUCHED A HOT NEEDLE. AS I CONTINUED TO DRIVE AND PULL MY BODY FORWARD I NOTICED SMOKE RISING FROM BEHIND MY LEFT SHOULDER. I IMMEDIATELY PULL OVER ONTO A LEFT SIDE STREET AND PUT THE CAR IN PARK LEAVING IT RUNNING AND JUMPED OUT OF THE SEAT. THERE WAS A LARGE HOLE BURNED IN THE LEATHER AND IT WAS STILL SMOKING. I PATTED THE AREA DOWN WITH MY HAND TO NOTICE A GLOWING ORANGE SPARK AND IT CONTINUED TO SMOKE. I REACHED IN AND TURNED OFF THE HEATED SEAT BUTTON BY CYCLING IT THOUGH THE 2ND AND 3RD LEVELS. THE SEAT FINALLY STOPPED SMOKING. I LET THE HOLE IN THE SEAT COOL DOWN. CHECKING MY CLOTHING I REALIZED I HAD A HOLE AND SEVERAL MELTED SPOTS ON MY POLYESTER VEST I WAS WEARING. UPON COMING HOME I NOTICED ALSO A HOLE IN MY LIGHT COTTON SWEATER THAT WAS WORN UNDER THE VEST TWO DAYS PRIOR TO THIS INCIDENT I HAD FELT THE SEAT WAS HOT IN THE SAME AREA BUT THOUGHT MY SHIRT AT THE TIME WAS RAISED EXPOSING MY SKIN TO THE SEAT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10501824March 6, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHERE THE DEALER STATED THAT THE ENGINE WAS OPERATING AT HALF POWER AND THAT THE DOWN SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 51,000. *TR UPDATED 4/24/13 *CN UPDATED 05/21/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501503February 28, 2013
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2007 MERCEDES BENZ R350. CONSUMER REQUESTS AN INVESTIGATION OF FAULTY SEAT HEATER ELEMENT IN VEHICLE. *SMD THE CONSUMER STATED AS SHE WAS DRIVING WITH THE SEAT HEATER ON, SHE SUDDENLY NOTICED SMOKE AROUND HER HEAD AND REALIZED THAT IT WAS COMING FROM OVER HER SHOULDER. SHE IMMEDIATELY TURNED OFF THE SEAT HEATER AND AFTER A FEW MINUTES THE SMOKE STOPPED. WHEN SHE EXITED THE VEHICLE, SHE NOTICED A BURN HOLE IN THE UPRIGHT PART OF THE SEAT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE SHE WAS INFORMED THE SEAT HEATER WAS THE CAUSE OF THE HOLE AND SMOKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500098February 26, 2013
TIRES, SUSPENSION
THE CAR IS LEANING TO THE RIGHT SIDE. WHILE DRIVING I GET A WARNING THAT THE CAR IS TO LOW. I ALSO GET THE WARNING THAT MY TIRE PRESSURE IS LOW, WHILE DRIVING ON THE HIGHWAY. THE CAR BEGAN LEANING A FEW MONTHS AGO AND WOULD COME AND GO. THE CAR IS NOW PERMANENTLY LEANING TO THE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496337February 4, 2013
SEATS, ELECTRICAL SYSTEM
I TURNED ON THE SEAT WARMER AND A MINUTE LATER I SMELL SOMETHING BURNING AND I LOOK TO THE SIDE AND THERE WAS SMOKE COMING OUT OF MY JEANS AND I GOT OUT OF THE CAR AND I SEE SMOKE COMING OUT THE DRIVERS SIDE SEAT. I IMMEDIATELY TURNED OFF THE CAR AND IT OPEN A SMALL HOLE IN THE DRIVERS SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494987January 28, 2013
SUSPENSION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R 350. THE CONTACT STATED THAT THE SUSPENSION SYSTEM CAUSED THE FRONT END TO LEAN TO THE RIGHT. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE THE FAILURE DIAGNOSED AND THE DEALER COULD NOT DETERMINE WHAT CAUSED THE SUSPENSION TO MALFUNCTION. THE CONTACT ALSO STATED THAT THE ELECTRICAL SYSTEM CAUSED THE EXTERIOR AND INTERIOR LIGHTS TO MALFUNCTION. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR REPAIRS BUT THE DEALER WAS UNABLE TO IDENTIFY WHAT CAUSED THE ELECTRICAL SYSTEM TO MALFUNCTION. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT WAS UNABLE TO PROVIDE THE EXACT REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493644January 21, 2013
SEATS, ELECTRICAL SYSTEM
MY WIFE WAS DRIVING OUR MERCEDES R350 WITH TWO OF OUR CHILDREN AND NOTICED A BURNING SMELL IN THE VEHICLE. AFTER STOPPING THE VEHICLE, SHE SOON REALIZED THAT THE HEAT WARMER ON THE SEAT HAD BURNED A HOLE IN THE SEAT AND SINGED HER SWEATER LEAVING A BLACK MARK. SHE TURNED OFF THE SEAT WARMER TO AVOID ANY FURTHER ISSUES, INCLUDING THE POTENTIAL OF A FIRE OR AN INJURY TO HER. THE DEALERSHIP SAID THAT BECAUSE THE CAR WAS OUT OF WARRANTY THE REPAIR WOULD BE $1,200. WHEN WE PASSED ON THE ITEM AND SAID WE SIMPLY WOULD STOP USING THE WARMER, THEY OFFERED 2/3 ASSISTANCE (1/3 FROM THE DEALERSHIP & 1/3 FROM MERCEDES) WITH US PAYING THE REMAINING 1/3. WE ACCEPTED THE OFFERED AND HAD THE SEAT REPAIRED. HOWEVER, THE SITUATION COULD HAVE BEEN VERY DANGEROUS HAD A FIRE OCCURRED, HAD SHE BEEN BURNED OR HAD SHE LOST FOCUS ON THE ROAD CAUSING AN ACCIDENT. I AM APPRECIATIVE THAT THE DEALERSHIP IS DOING WHAT THEY CAN TO HELP ADDRESS THE ISSUE, HOWEVER, I BELIEVE THE MANUFACTURER NEEDS TO TAKE RESPONSIBILITY IN THIS SITUATION - ESPECIALLY SINCE I'VE READ MULTIPLE ACCOUNTS OF VERY SIMILAR INCIDENTS IN MERCEDES VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492541January 8, 2013
STEERING
I HAVE AN MERCEDES R350 MODEL YEAR 2008. IT HAS 60,050 MILES NOW BUT I HAVE JUST BEEN TOLD THAT I NEED TO REPLACE THE ENTIRE STEERING RACK - $4000 QUOTED FROM MERCEDES-BENZ VALENCIA IN CALIFORNIA. IT HAS A FLUID LEAK FROM THE STEERING RACK. I KNOW THAT THERE IS A NHTSA RECALL CAMPAIGN (ID NUMBER 08V682000) FOR CERTAIN 2008 MERCEDES GL, ML AND R-CLASS VEHICLES. I WONDER MERCEDES-BENZ WILL REPLACE THE STEERING GEARS FOR MY CAR WITH FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491651January 7, 2013
SUSPENSION, AIR BAGS
I JUST BOUGHT THIS CAR IN OCTOBER, 2012. ONE MORNING I NOTICED THAT IT WAS LEANING ON THE RIGHT PASSENGER SIDE. I TOOK IT BACK TO THE DEALERSHIP I BOUGHT IT FROM. THEY STATED THAT IT WAS THE AIR BAGS??/SUSPENSION? THEIR MECHANIC SUPPOSEDLY FIXED IT! ON 1/4/2013, I NOTICED THAT IT WAS LEANING AGAIN ON THE RIGHT PASSENGER SIDE. I HAVE CONTACTED A MERCEDES DEALERSHIP AND THEY STATED THAT THESE CARS HAVE PROBLEMS WITH AIRMATIC AND SUSPENSION.WHY ARE THERE NO RECALLS FOR THIS? THE COST TO FIX AT MERCEDES DEALERSHIP IS OVER 1,500 DOLLARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488022December 11, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT THE FRAME APPEARED TO BE LEANING ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN DRIVING VARIOUS SPEEDS, SHE COULD FEEL THE FRAME MOVING AROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS A DEFECT IN THE SUSPENSION. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486094November 26, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 55 MPH OR HIGHER, THE REAR END OF THE VEHICLE WOULD LOWER TO THE GROUND. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WERE APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485921November 24, 2012
SUSPENSION
MY WIFE CAME OUT TO START THE VEHICLE AND NOTICED THE CAR WAS LEANING SEVERELY TO ONE SIDE. THE DRIVER FRONT AND REAR WAS TILTED, SOMETHING I NEVER WITNESSED BEFORE ON ANY VEHICLE I ONCE OWNED. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS A SENSOR THAT CONTROLLED THE BALANCE OF THE VEHICLE. THE SENSOR WAS CHANGED AND A FEW DAYS LATER IT STARTED LEANING AGAIN. I NOTICED WHEN THE VEHICLE SITS IT WILL BEGIN TO LEAN, BUT ONCE IT IS DRIVEN FOR 10 MILES IT BEGINS TO BALANCE ITSELF. I HAVE BEEN TRYING TO CONTACT YOU ALL ABOUT THIS SITUATION, HOWEVER TO NO , SO NOW I WILL BEGIN TAKING FURTHER PROCEDURES TO CORRECT THIS SITUATION, AND NOT HAVE TO CONTINUE PAYING FOR A DEFAULT THAT`S INCONCEIVABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475739September 17, 2012
ELECTRICAL SYSTEM, ENGINE, SUSPENSION, STEERING
THIS VEHICLE HAS A BALANCE SHAFT AND INTAKE MANIFOLD ISSUE AS WELL AS A AIR SUSPENSION PROBLEM. BOTH PROBLEMS ARE A MANUFACTURE DEFECT THAT IS COMMON IN OTHER MB R350 VEHICLES. MB ACCEPTS THAT THIS VEHICLE MODEL HAVE A CONGLOMERATE OF PROBLEMS AND IS NOT TAKING RESPONSIBILITY TO CREATE A RECALL. THIS VEHICLE IS ALWAYS MAINTAIN AND SERVICE BY AN AUTHORIZED MB DEALER AND THEY INSURE THAT IN ANY OF THE PREVIOUS SERVICES THE DIAGNOSIS WAS NEVER IDENTIFIED OR MENTION. THE LOW SUSPENSION IS A SAFETY ISSUE THAT MAY CAUSE THE WHEELS TO RUB AGAINST THE FENDERS AND CAUSE DRIVER TO LOOSE CONTROL. THE BALANCE SHAFT MAY CAUSE THE ENGINE TO LOOSE POWER AND CREATE A REAR ENDING CRASH. *TR 10/01/2012 *JS UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468130July 29, 2012
SUSPENSION
PROBLEMS WITH THE AIRMATIC SUSPENSION. THE HYDRAULIC SYSTEM MALFUNCTIONS AND CAUSES YOUR VEHICLE TO LEAN TO ONE SIDE AT THIS POINT YOUR TURN RADIUS IS HINDERED SEVERELY.YOU ALSO NOW ARE ONLY ABLE TO DRIVE AT A LOW RATE OF SPEED,SO HOPEFULLY YOU ARE NOT ON A MAJOR HIGHWAY WHEN THIS HAPPENS.I KNOW 3 DIFFERENT PERSONS BESIDES MYSELF WHO HAVE HAD THIS ISSUE, AND THANKFULLY THIS MAJOR MALFUNCTION HAS NOT CAUSED ANY TRAFFIC/INJURY INCIDENTS.THIS SEEMS TO BE A MAJOR FLAW IN WHICH CAN CAUSE SERIOUS REPERCUSSIONS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467056July 23, 2012
ENGINE
BALANCE SHAFT,,,,COAD 1200&1208. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459741May 26, 2012
ENGINE
THE CAR IS IN TO REPLACE THE INTAKE MANIFOLD AND THE BALANCE SHAFT. AFTER CHECKING THE INTERNET TO DETERMINE IF THIS PROBLEM HAS OCCURRED WITH OTHER OWNERS OF THIS VEHICLE IT HAD BECOME APPARENT THIS EXACT REPAIR IS VERY COMMON FOR THE 2006 R350. THE TOTAL EXPENSE WILL BE APPROXIMATELY $6,500-7,000 USD. THERE HAS BEEN A CLASS ACTION LAW SUITE FILED IN THE STATE OF NJ AGAINST MERCEDES FOR THIS KNOWN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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