Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11440311November 13, 2021
ELECTRICAL SYSTEM
Instrument Cluster malfunction. Battery drained and replaced. 2.5 weeks later, the new battery drained. After the vehicle was jumpstarted, the instrument cluster remained on with SOS inoperable showing on the panel. The instrument cluster will not turn off, even after the vehicle has been turned off. So it continues to drain the battery. Mercedes has diagnosed the vehicle with a bad instrument cluster and says that it needs to be replaced. There were no warning signs before the malfunction. I drove it and parked it. Then two days later the battery was dead. 10.19.21 - took vehicle to Mercedes for a regular schedule B service 10.21.21 - vehicle battery was dead after trying to crank it. 10.22.21 - Mercedes sent tow truck to bring it back to them. The battery was replaced on 10.25.21 and I picked up the vehicle. 11.10.21 - Vehicle NEW battery was dead again. Mercedes sent tow truck. The tow truck driver jumpstarted the vehicle and couldn't get the vehicle into neutral. Then the SOS inoperable message appeared. Vehicle was towed to Mercedes and diagnosed the next day (11.11.21) with a bad instrument cluster. Apparently there are no new instrument clusters available in the world, according to Mercedes, they are on backorder. And I cannot get a loaner vehicle. So they'd like for me to be without a vehicle for the foreseeable future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437534October 20, 2021
STRUCTURE:BODY
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that roof fabric had begun to detach from the vehicle. Over time, the fabric started to obstruct the contact's vision out of the rear windshield. The contact had taken the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was also notified of the failure and they offered to cover a nominal part of the cost of the repair. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432365September 9, 2021
WHEELS
[XXX] obtained his vehicle from Saint Clair Shores Michigan Mercedes-Benz dealership. The dealership performed recall services, checked tires and brakes. Vehicle was inspected by dealership and released to owner. Owner drove vehicle approximately 20 minutes and tire flew off vehicle onto roadway, resulting in accident. The incident happened in Clinton Township Michigan No reported injuries. Safety equipment worked on vehicle and prevented any significant injuries. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11427522August 2, 2021
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2012 Mercedes-Benz ML350. The contact stated while driving 40 mph, the check engine warning light was illuminated. The contact pulled over to the side of the road and attempted to restart the vehicle to see if the light would disappear however, the vehicle would not restart. The contact called the local dealer who arrived at the scene and connected the vehicle to a diagnostic machine to clear the sensor code for the vehicle to restart however, the failure persisted. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the failure was due to the crankshaft position sensor. The vehicle was not repaired due the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426314July 24, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
3 electrical related issues within a few months. 1. Blind spot and Lane Departure warning come on and off while driving. 2. Blind spot yellow light comes on the side mirrors while applying break 3. This week the turn signal periodically stop working and each time have to stop kill engine and start engine again to reset but reset only last for a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414943May 3, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HELLO, REF: ML350 CAMSHAFT SOLENOID LEAK! I AM SEEKING OUT FOR YOUR HELP WRT TO A SITUATION WITH 2012 ML350. ENCLOSED HEREWITH IS AN INSPECTION REPORT FROM A RECENT SERVICE VISIT REQUIRING CLOSE OF $8K IN REPAIRS FOR YOUR REFERENCE. ENGINE HARNESS (OIL LLED HARNESS AND VARIOUS COMPONENTS HAVE OIL IN THEM, ALL COMPONENTS WITH OIL SHOULD BE REPLACED, QUICK INSP FOUND A FEW COMPONENTS BUT THERE MAY BE MORE THAT NEED TO BE REPLACED) AFTER REVIEWING THE INSPECTION REPORT, I DID SOME RESEARCH AND CAME ACROSS CAMPAIGN NO. 2012070002, SEPTEMBER 2012 (COPY ENCLOSED FOR YOUR REFERENCE), WHEREIN MERCEDES HAD IDENTIFIED IT AS A PART OF RECALL AND SERVICE CAMPAIGN AND AGREES TO COVER THE COST AND LABOR DAMAGES TO ANY DOWNSTREAM COMPONENTS DUE TO THE CAMSHAFT SOLENOID LEAK. THIS SERVICE CAMPAIGN HAS BEEN INITIATED BECAUSE DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES- BENZ VEHICLES, HAS DETERMINED THAT DUE TO THE SETTLING PROPERTIES OF THE SEAL, OIL MAY LEAK FROM THE CAMSHAFT ADJUSTMENT SOLENOID. DEALERS WILL RETROFIT FOUR ADAPTER HARNESSES ONTO THE ENGINE WIRING HARNESS AS A PRECAUTIONARY MEASURE AT THE NEXT WORKSHOP VISIT. PLEASE NOTE THAT RECALL AND SERVICE CAMPAIGNS DO NOT EXPIRE AND MAY ALSO BE PERFORMED ON A VEHICLE WITH A VEHICLE STATUS INDICATOR. APPROXIMATELY 557,108 VEHICLES ARE AFFECTED PLEASE REVIEW AND LET ME KNOW IF YOU HAVE ANY QUESTIONS. MERCEDES IS NOT OWNING THE RESPONSIBILITY FOR REPAIR. APPRECIATE YOUR HELP IN THIS REGARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407897April 13, 2021
POWER TRAIN
WHILE AT A STOP LIGHT VEHICLE SUDDENLY SURGED FORWARD PLOWING INTO VEHICLE IN FRONT CAUSING FOUR CAR COLLISION. VEHICLE ON TWO PRIOR OCCASIONS, HAD SURGED WITHOUT INCIDENT. THIS OCCURRED ON A CITY STREET IN VOHESS, NJ. THE CAUSE IS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11404911March 25, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR BRAKE LIGHT GROUND OVERHEATED AND CAUSED FIRE DAMAGING WIRE HARNESS AND LIGHT ASSEMBLY DURING DRIVING. ALL TAIL LIGHTS AFFECTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11402827March 13, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
THE TURN SIGNALS STOP WORKING AFTER DRIVING THE CAR FOR A FEW MINUTES. TO GET THEM TO WORK AGAIN REQUIRES STOPPING THE CAR, SHUTTING OFF THE ENGINE AND RESTARTING IT WHICH IN TURN RESETS THE COMPUTER. THIS EFFORT DOES NOT PERMANENTLY FIX THE ISSUE AND THEY USUALLY QUIT WORKING AGAIN WITHIN TWO TO TEN MILES. THIS IS THE FIFTH COMPLAINT TO THE NHTSA WITH THIS ISSUE AND THIS PARTICULAR MODEL. THIS IS A SAFETY HAZARD WHICH NEEDS TO BE ADDRESSED BY THE MANUFACTURER AND FIXED FREE OF CHARGE. THIS HAS BEEN AN ONGOING ISSUE FOR THE PAST TWO TO THREE YEARS WITH THIS CAR. TODAY WE WERE ALMOST REAR ENDED WHEN MAKING A LEFT HAND TURN OFF OF A TWO LANE ROAD WITHOUT A DESIGNATED TURN LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397577February 23, 2021
UNKNOWN OR OTHER
SOOTH PARTICULATE SENSOR FAIL, PART OF DIESEL EMISSION SYSTEM. MY CAR HAS 71K MILES AND DEALERSHIP HAD REFUSED TO REPLACE IT UNDER WARRANTY. CANADIAN GOVERNMENT HAS EXTENDED WARRANTY FOR THIS SENSOR UNTIL 120K MILES (ATTACHED)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388853January 19, 2021
STEERING
I BROUGHT MY MERCEDES TO AN INDEPENDANT MERCEDES SPECIALIST FOR A LUBRICATION SERVICE. THEY NOTICED A BOLT BROKEN FROM THE STEERING GEAR. THEY GAVE ME THE INFORMATION CONTAINED IN MERCEDES CAMPAIGN NO. 2019080019 AND TOLD ME I SHOULD CONTACT MY LOCAL MERCEDES NEW CAR DEALER FOR WARRANTY REPAIRS. WHY ISN"T THIS A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375472November 19, 2020
VISIBILITY/WIPER
THE CONROL TO ACTIVATE THE WINDSHIELD WASHER IS A STALK MOUNTED BUTTON ON THE LEFT SIDE OF THE STEERING WHEEL. PRESSING THIS BUTTON WILL CORRECTLY CAUSE THE WINDSHIELD WASHER TO COME ON BRIEFLY, SPRAY THE WINDSHIELD WITH WATER AND FOLLOW UP WITH A FEW STROKES OF THE WIPER TO CLEAR THE WINDSHIELD. THE PROBLEM WITH THIS ARRANGEMENT IS THAT THE SIMILARITY OF THE BUTTON ON THE END OF THE STALK ON THE RIGHT SIDE, WHICH PLACES THE TRANSMISSION IN PARK. THUS IF YOU ARE TRAVELING ON THE INTERSTATE, FOR EXAMPLE, YOU COULD EASILY CONFUSE GOING INTO PARK WITH WASHING THE WINDSHIELD. MY EXPERIENCE IF YOU MAKE THIS MISTAKE IS THAT THE CAR WILL NOT GO INTO PARK WHILE THE CAR IS IN MOTION, BUT WILL GO INTO INTO NEUTRAL UNTIL THE CAR FULLY STOPS. THIS COULD BE A DANGEROUS MANEUVER, ESPECIALLY IN THE RAIN ON A BUSY INTERSTATE. THIS BUTTON AND ITS PLACEMENT SHOULD BE IMPROVED TO CORRECT THIS CONFUSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340376July 20, 2020
STEERING
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ ML250. THE CONTACT WAS TOWING AN UNKNOWN TRAVEL TRAILER WHEN THE VEHICLE BEGAN TO DRIFT TO THE RIGHT AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE WAS UNABLE TO CONTROL THE VEHICLE AND DROVE INTO A DITCH. THE CONTACT STATED ALL 4 AIR BAGS DEPLOYED. THE CONTACT STATED HIS WIFE SUSTAINED A BRUISE FROM THE SEAT BELT BUT DID NOT SEEK ANY MEDICINAL ATTENTION. THE CONTACT STATED THE LOCAL FIRE DEPARTMENT AND TOW COMPANY WAS ABLE TO TAKE THE VEHICLE OUT OF THE DITCH. A POLICE REPORT WAS FILED. THE CONTACT STATED THE VEHICLE WAS DRIVABLE. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11330019June 22, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
WITHOUT WARNING WHILE IN MOTION, ON A COUNTRY ROAD, AN ALARM WENT OFF STATING "RETURN TO WORKSHOP" TURN SIGNALS STOPPED WORKING, DASHBOARD WHEN BLANK (NO SPEEDOMETER WORKING), SRS ALARM AND COULD NOT PUT THE VEHICLE IN PARK OR NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326644May 30, 2020
POWER TRAIN
2014 ML350 TRANSMISSION FAILURE AT 105,000 MILES HAD PROBLEMS WITH TRANSMISSION SINCE 75,000 MILES. BOUGHT NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323391May 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WARNING SIGN COMES UP : BLIND SPOT ASSIST INOPERATIVE . WHEN THE WARNING SIGN COMES UP THE RIGHT AND LEFT BLIND SPOTS IN THE MIRROR REMAIN LIGHT UP AND ALSO I AM NOT ABLE TO SIGNAL TO CHANGE LINES . THESE HAPPENED ALREADY 3 TIMES OVER PAST 3 MONTHS AND LASTS FOR HOURS WHILE ON THE HIGHWAY . I TRY TO STOP AT THE SIDE OF THE HIGHWAY , TURN THE CAR OFF AND ON STILL WON'T WORK FOR SOME TIME . I HAVE TAKEN VIDEOS OF THESE HAPPENING . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320006April 2, 2020
UNKNOWN OR OTHER
DRIVING ON THE HIGHWAY 3O3 SURPRISE AZ 85388 TIME TO 2:15 PM APRIL 1, 2020 THE SUNROOF ON MY 2013 MERCEDES BENZ ML 350 SUNROOF BLOW UP LIKE SOMEBODY SHOT A GUN GOOD THING I HAD THE LID CLOSED AND THE GLASS DIDN'T FELL ON MY FACE OTHERWISE IT WOULD'VE BEEN A DISASTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317721March 12, 2020
AIR BAGS, ELECTRICAL SYSTEM
I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315624March 2, 2020
ENGINE
RIGHT PASSENGER TURBO FAILED AFTER 50,000 MILES SEVERAL THOUSAND DOLLARS TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298140January 9, 2020
EXTERIOR LIGHTING
THE BACK GATE LIGHTS ON ML350 STOPPED WORKING. ACCORDING TO MERCEDES DEALERSHIP, THE BACK LIGHT(BRAKE LIGHTS) ASSEMBLIES ARE ALL CORRODED AND NEED TO BE REPLACED. I ASKED HOW IS THIS POSSIBLE AND THEY STATED THAT THEY DIDN'T KNOW AND THAT THERE WAS NO WATER DAMAGE. I HAVE ALSO HAD FRONT LIGHT ISSUES AS WELL, WITH BULBS BURNING OUT FREQUENTLY. THE LIGHT ASSEMBLY WIRING IS DEFECTIVE. MERCEDES DEALERSHIP IS HAVING ME PAY TO REPLACE THE LIGHT ASSEMBLIES EVEN THOUGH THIS MUST BE SOME SORT OF DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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