Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11130688September 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JACKIE COOPER IMPORTS MERCEDES-BENZ AT (918) 420-9156 (LOCATED AT 9393 MEMORIAL DR A, TULSA, OK 74133) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129683September 15, 2018
AIR BAGS, STEERING
I WAS DRIVING ON THE FREEWAY AND ALL OF SUDDEN MY CAR STARTED STEERING HORIZONTALLY ON THE RIGHT. CAR WAS AUTO CONTROLLED AND OUT OF MY CONTROL. THE STEERING WHEEL FAILED TO RESPOND AND STEER. I GOT INTO A MAJOR LIFE THREATENING CAR CRASH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11129084September 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (4754 CLARK ROAD, SARASOTA, FLORIDA 34233, (941) 275-1293) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE PARTS WOULD BECOME AVAILABLE IN DECEMBER OF 2018. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129190September 12, 2018
ENGINE, SEAT BELTS
I WAS DRIVING ON THE HIGHWAY AT 70 MPH, THE CHECK ENGINE CAME ON AND ABOUT 5 SECONDS LATER, A LOUD NOISE CAME PROBABLY FROM THE ENGINE. THE CAR THEN STARTED JOLTING BACK AND FORTH; I HIT MY HEAD ON THE STEERING WHEEL TWICE AND GOT ALMOST KNOCKED OUT. THE ENGINE STOPPED WHILE I WAS STILL RUNNING AT 70 MPH. MOST IF NOT ALL THE LIGHTS IN MY DASHBOARD CAME ON THEN I STARTED SLOWING DOWN. THE SEAT BELT NEVER TIGHTENED ON ME AS THE CAR WAS JOLTING. I KEPT THE CAR ROLLING AND GOT OUT OF A VERY DANGEROUS SITUATION. AS THE CAR CAME TO A HALT, A LOT OF ENGINE OIL LEAKED ON THE STREET, MAYBE ABOUT AQUART. I TOOK A PICTURE AS I JUST GOT OUT OF THE CAR. ALSO, AS THE TOWING TOOK THE CAR, THE TOWING BED GOT OVER A QUART OF ENGINE OIL THAT LEAKED FROM MY CAR. I TOWED THE CAR TO MERCEDEZ BENZ OF NOVI BUT THEY REFUSED TO TAKE IT. THEY ORDERED ME TO TOWED IT OUT AND TOW IT BACK TO THEM TWO WEEKS LATER. I TOWED IT TO MERCEDES BENZ OF BLOOMFIELD ON SEPTEMBER 6. I NOTIFIED MBUSA OF THIS INCIDENT ON SEPTEMBER 7 AND PROVIDED THEM ACCESS TO CHECK THE CAR BUT THEY SHOWED NO INTEREST WHATSOEVER IN LOOKING AT THE COMPLAINT AS THE VEHICLE HAS 92,273 MILES AND IS OUT OF WARRANTY. THEY INSTEAD OFFERED ME A $2,000 DISCOUNT ON A PURCHASE OF ANOTHER VEHICLE. NEITHER THE DEALERSHIP NOR MBUSA VERIFIED THE CAR FOR SAFETY RELATED ISSUES ON THE ENGINE OR SEAT BELT THOUGH IT WAS AND STILL IS PARKED AT THE MB DEALERSHIP OF BLOOMFIELD. I COULD HAVE EASILY WENT UNCONSCIOUS FROM THE JOLTING AND HITTING MY HEAD ON THE STEERING WHEEL. I THINK THERE IS A MAJOR SAFETY ISSUE THAT REQUIRES AT A MINIMUM FOR THE MANUFACTURER TO LOOK AT LET ALONE ISSUE A RECALL FOR SAFETY REASONS ON THE ENGINE AND THE SEAT BELT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11124204September 4, 2018
AIR BAGS
RECALL ISSUED 10/18/16, ID 276575, RECALL HAS NOT BEEN SATISFIED, I HAVE BEEN TOLD BY 2 NOTICES THAT I WOULD BE CONTACTED. MY COMPLETE MAILING ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122797August 27, 2018
AIR BAGS
TAKATA RECALL -- INACTION FROM MERCEDES BENZ WE FIRST REACHED OUT TO MERCEDES IN EARLY MAY OF THIS YEAR. WE CALLED SEVERAL LOCAL DEALERS TO ASK ABOUT WHEN THEY COULD HAVE THEIR AIRBAG REPLACED, BUT WE COULDN'T GET AN ANSWER. WE THEN CONTACTED MERCEDES CORPORATE. WE HAVE SINCE EXCHANGED MANY EMAILS AND MANY PHONE CALLS, BUT THE CAR REMAINS UNREPAIRED. AT FIRST, IT SEEMED LIKE WE WERE MAKING PROGRESS: WE WERE TOLD PARTS WOULD BE READY IN JUNE 2018. WE ASKED THAT MERCEDES CONFIRM THIS DATE, AND THEY DID, VIA EMAIL ON MAY 18. WE FOLLOWED UP IN JUNE TO ASK IF THE PARTS WERE STILL ON TRACK. WE RECEIVED AN EMAIL ON JUNE 12 FROM MERCEDES QUALITY ASSURANCE DEPARTMENT SAYING "I HAVE CHECKED WITH OUR PRODUCT ADVISOR TODAY AND WAS ADVISED THAT THE JUNE 30 DATE FOR AIRBAG AVAILABILITY IS REALISTIC AND THEY HAVE NO REASON TO BELIEVE THEY WILL BE DELAYED." WE INQUIRED AGAIN AS THE END OF THE MONTH APPROACHED AND MERCEDES WROTE: "I HAVE CONFIRMED THAT THE TAKATA REPLACEMENT FOR YOUR FATHER'S VEHICLE WILL BE CARRIED OUT AS PREVIOUSLY ADVISED. THE CAMPAIGN WILL BE LAUNCHED TODAY AND CUSTOMER LETTERS WILL BE SENT OUT ON JUNE 29TH. THE DEALERS ARE BEING NOTIFIED TODAY." HOWEVER, THE SCHEDULED DELIVERY FOR THE PARTS CAME AND PASSED. WE CALLED THREE MERCEDES DEALERS IN ORANGE COUNTY, CA. NONE HAD THE PART AND NONE KNEW WHEN THE PART WOULD GET THERE. AGAIN, WE HAD TO BE THE BRIDGE BETWEEN THE LOCAL DEALERS AND MERCEDES CORPORATE. ONCE WE FINALLY REACHED MERCEDES, THEY CHANGED THE DATE OF DELIVERY OF THE TAKATA AIRBAG PARTS TO DECEMBER 2018. SCHEDULES SLIP, BUT NOT TO THIS DEGREE AND SO SUDDENLY WITHOUT ANY INSIGHT. LASTLY, WHEN WE PRESSED FOR SOME COMMITMENT THAT THE DECEMBER DATE WOULD BE MET, WE WERE TOLD THAT WE COULD BE YEARS AWAY FROM ADDRESSING THE DANGER. WE ARE DEEPLY CONCERNED FOR OURSELVES AND OTHERS DRIVING THESE DANGEROUS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122812August 27, 2018
AIR BAGS
TAKATA RECALL - MERCEDES BENZ COMMITTED TO A DATE AND THEN RENEGED. OUR VEHICLE IS ONE OF THE OLDEST VEHICLES AND IN THE HIGHEST PRIORITY ZONE FOR THE TAKATA RECALL AND AIRBAG REPLACEMENT. IT IS ALREADY TWO YEARS PAST THE DEADLINE FOR MERCEDES TO HAVE REPLACED THE AIRBAG. AFTER WEEKS OF EMAILS AND PHONE CALLS THIS PAST SPRING, MERCEDES PROMISED US THE PART WOULD BE READY ON JUNE 30. THEY REPEATEDLY CONFIRMED THIS DATE UNTIL THE DAY PASSED AND NO PART ARRIVED. NOW THEY SAY IT WILL BE DECEMBER AT THE EARLIEST, OR THAT IT COULD ACTUALLY BE YEARS UNTIL THE DEFECTIVE AIRBAG IS REPLACED. MEANWHILE, THIS VEHICLE IS DANGEROUS TO DRIVE, BUT UNLIKE OTHER AUTOMAKERS, MERCEDES IS NOT OFFERING A LOANER VEHICLE TO USE SAFEL YIN THE MEANTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121671August 22, 2018
AIR BAGS
TAKATA RECALL HAVE NOT BEEN ABLE TO GET THIS RECALL DONE. WHEN CAN I EXPECT THIS TO BE COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120425August 16, 2018
UNKNOWN OR OTHER
AFTER PULLING OUT OF MY DRIVEWAY AND DRIVE LESS THAN 1000 FT THE CAR FILLED WITH SMOKE TURNED IN FLAMES AND FIRE AND THEN BURNT TO THE GROUND. MBZ DID AN INSPECTION AND INFORMED ME THERE WAS NO FAULT WITH THE VEHICLE. THEY REFUTED AND DENIED EVERYTHING I TOLD THEM AND STATED THEY HAD NO EVIDENCE OF ANYTHING I DESCRIBED. THEY REFUSED TO TELL ME HOW THE FIRE STARTED. THEY WOULD SHOW ME THE REPORT, THE FUSE BOXES APPEARED TO BE MELTED YET THEY SAID THEY WERE INTACT AND DID NOT CAUSE THE FIRE. SO IT MUST HAVE BEEN AND ACT OF GOD? THE WOULD NOT PAY ANY MEDICAL BILLS NOR REPLACE THE VEHICLE. IT WAS ON A CITY STREET, FIRE AND POLICE CAME
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11119900August 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SYRACUSE (5433 NORTH BURDICK STREET, FAYETTEVILLE, NEW YORK, 13066) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115891August 6, 2018
EXTERIOR LIGHTING
THE LEFT AND RIGHT TURN SIGNAL FAILED WHILE DRIVING ON HIGHWAY. IT WAS A PRE-OWNED CAR WHICH I PURCHASED FROM MYRTLE BEACH AUTOMOTIVE ON JULY 28, 2018. HOWEVER, THE LEFT AND RIGHT SIGNAL MALFUNCTION OCCURRED NEXT DAY JULY 29, 30, 31 AND AUG 1 WHEN I WAS DRIVING ON HIGHWAYS. ON AUG 2, THE CAR WAS INSPECTED AND SOFTWARE UPGRADED AT THE DEALER AND WAS DRIVEN HOME THIS SAME DAY. AUG 3, THE CAR RAN WELL AND THE FOLLOWING TWO DAYS IT WAS PARKED IN LOT. AUG 6. THE LEFT AND RIGHT SIGNAL MALFUNCTION APPEARED AGAIN. I AM NOW CONTACTING THE DEALER AGAIN FOR A SOLUTION. IT IS REALLY A DANGEROUS AND DISTURBING SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112099July 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAKER MOTOR COMPANY OF CHARLESTON, INC, 1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111977July 17, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111478July 15, 2018
AIR BAGS
TAKATA RECALL. IT SEEMS TO ME THAT THE GOVERNMENT IS PROTECTING THE MANUFACTURES AND NOT THE PUBLIC. MERCEDES, IN PARTICULAR, KEEPS PUSHING ANY ACTION. IF YOU READ THEIR EXTENSION LETTER DATED 3/1/2018. HTTPS://WWW.NHTSA.GOV/SITES/NHTSA.DOT.GOV/FILES/DOCUMENTS/REDACTED_-_MBUSA_EXTENSION_REQUEST_FOR_PRIORITY_GROUP_4_3.1.18_REVISED.PDF IT'S PRETTY CLEAR THAT ADDRESSING THIS IS LOW ON THEIR PRIORITY LIST. THEY CLAIM TO HAVE TROUBLE OBTAINING A CAR AND SHIPPING IT TO GERMANY. GIVE ME A BREAK. I COULD HAVE THE CAR IN LESS THAN A WEEK AND SHIP IN ANOTHER WEEK TO GERMANY. THEY ASK FOR AN EXTENSION UNTIL 6/30/2018. I NOW SEE THAT THEY HAVE PUSHED IT UNTIL 12/31/2018, PROBABLY BECAUSE THEY ARE HAVING TROUBLE FINDING ANOTHER MODEL. I ASK THAT YOU PROTECT THE PUBLIC AND STOP GIVING EXTENSIONS FOR RIDICULOUS REASON LIKE NOT BEING ABLE TO OBTAIN A PARTICULAR MODEL. THEY HAVE HAD 2 YEARS TO DO WHAT I COULD DO IN A DAY. HERE ARE 79 ON AUTOTRADER.COM HTTPS://WWW.AUTOTRADER.COM/CARS-FOR-SALE/MERCEDES-BENZ/C+280/REDONDO+BEACH+CA-90278?ZIP=90278&STARTYEAR=2008&ENDYEAR=2009&MAKECODELIST=MB&SEARCHRADIUS=0&MODELCODELIST=C280%2CMBC350E%2CC350&SORTBY=DERIVEDPRICEDESC&NUMRECORDS=25&FIRSTRECORD=0 PLEASE DO YOU JOB AND FORCE THE MANUFACTURES TO DO THEIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111375July 14, 2018
UNKNOWN OR OTHER
NO LIGHT OR WARNING ALARM IF TAILGATE IS OPEN. YOU MAY DRIVE CAR WITH NO LIGHT ON DASHBOARD INDICATING THAT TAILGATE IS OPEN. MAY CRASH TAILGATE AND BREAK THE GLASS IF DRIVE INTO A GARAGE. DROVE CAR INTO GARAGE TO PARK AND CRASHED THE TAILGATE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11110678July 11, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I KEEP EXPERIENCING THE "PRE-SAFE LIMITED" WARNING. THE CAR BREAK STARTS FADING, AND THE CHECK ENGINE LIGHT REMAINED ON THE WORKING CONDITIONS. THIS SITUATION IS SO UNSAFE BECAUSE THE CAR BECOMES HEAVY AND THE STEERING TURNS HARD TO MANEUVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110193July 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105013July 1, 2018
VISIBILITY/WIPER
I WAS DRIVING DOWN THE ROAD IN A HEAVY RAINSTORM AND THE PASSENGER SIDE MAIN WIPER ARM DETACHED FROM THE MECHANISM AND WENT UNDER THE DRIVER SIDE WIPER. IT IS NO LONGER CONTROLLED BY THE WIPER MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104704June 29, 2018
ELECTRICAL SYSTEM
WHEN ATTEMPTING TO START THE VEHICLE THE CAR DOES NOT START AND THE DASHBOARD LIGHTS DO NOT ILLUMINATE. IT USUALLY TAKES MULTIPLE TRIES BEFORE IT USUALLY DOES START. HAS BEEN GOING ON FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103403June 22, 2018
AIR BAGS
TAKATA RECALL ; THE RECALL INDICATES THAT PARTS ARE NOT YET AVAILABLE. I HAVE BEEN ON THE LIST WITH THE DEALER FOR THREE YEARS. THIS CAR IS LOCATED IN SOUTH FLORIDA AND WITHIN THE WARNING ZONE PUBLISHED BY NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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