Mercedes-Benz GLA-Class Complaints

329 consumer complaints on file.

#11182527February 26, 2019
ENGINE
I HAVE PROBLEMS WITH MY CAR WHEN IT'S IN "PARK" POSITION AND WHEN IT'S AT A RED LIGHT OR STOPPED. THE CAR WILL ACCELERATE SLOWLY WHEN IT'S AT A RED LIGHT OR WHEN TURNED ON IN PARK POSITION. I TOOK MY CAR TO MB IN DALLAS (10/18) BEFORE WARRANTY EXPIRED TO CHECK ON THE ENGINE AND THE CAMSHAFT RECALL. AFTER PICKING UP MY CAR, THE SAME DAY, MY CAR HAD THE SAME PROBLEM AND NOW IT HAS THE CHECK ENGINE LIGHT ON. I HAVE BEEN TAKING MY CAR TO THE DEALER ON AND OFF FOR THE LAST MONTHS TO GET THIS FIXED. IT'S ONLY 45K MILES AND I'VE NEVER HAD THIS PROBLEM WITH OTHER MERCEDES CARS I'VE HAD. IT IS NOW 02/19 AND THE CHECK ENGINE CAME ON AGAIN. I ASK MERCEDES TO SERIOUSLY CHECK ON THIS PROBLEM IT IS DANGEROUS TO BE AT A RED LIGHT THEN SUDDENLY FEEL THE CAR ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181284February 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
ON 12/23/18 AND AGAIN ON 2/19/19 MY 2017 GLA SHIFTED INTO NEUTRAL WHILE DRIVING. MY DASH LIGHTS WENT OUT, THE VEHICLE SHIFTED INTO NEUTRAL THE RADIO STOPPED PLAYING OR SKIPPED IN AND OUT. AN ERROR MESSAGE APPEARED IN THE INSTRUMENT PANEL "TRANSMISSION MALFUNCTION STOP" ON BOTH OCCASIONS MY DEALER HAS SAID IT NEEDED A SOFTWARE UPDATE AND SHOULD NOT HAPPEN AGAIN. BUT OF COURSE IT HAS HAPPENED 2 TIME IN LESS THAN 2 MONTHS. THIS IS A DANGEROUS AND POTENTIALLY LIFE THREATENING MALEFUNTION. I DON'T BELIEVE THE SOFTWARE UPDATE IS THE ISSUE. SURELY A SOFTWARE UPDATE WOULD NOT CAUSE A LIFE THREATENING MALEFUNTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162549December 19, 2018
AIR BAGS, ELECTRICAL SYSTEM
I STARTED THE CAR AND I GOT A MESSAGE STATING THE RIGHT FRONT AIR BAG MALFUNCTIONED. THERE IS A SHORT. I TOOK THE CAR IN FOR REPAIR, THERE HAVE BEEN SEVERAL RECALLS ON THIS MODEL FOR THE AIR BAG, MINE IS NOT INCLUDED. THE AIR BAG HAS SHORTED OUT. THIS IS A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155898December 4, 2018
STRUCTURE:BODY, SUSPENSION, WHEELS
YOU WOULD ALWAYS NEED TO THINK AND SEARCH WHERE YOU ARE GOING TO INVEST YOUR MONEY REGARDLESS OF CAR BRAND NAME... YES, NON OF THE (8) AIRBAGS EQUIPPED IN MY BRAND NEW 2018 CAR, AS CLAIMED BY MERCEDES BENZ (DISTRIBUTED IN VARIOUS LOCATIONS WITHIN THE CAR), ALONG WITH THE MODERN SOPHISTICATED SAFETY TECHNOLOGY AS CLAIMED, HAS BEEN ACTIVATED/DEPLOYED DURING THAT CAR ACCIDENT TO PREVENT SEVERE PAIN FOR MY WIFE WHO WAS RUSHED THAT DAY TO A HOSPITAL FOR INTENSIVE MEDICAL CARE. AFTER THEIR ENGINEERING CREW INVESTIGATIONS, MB USA COMPANY PROVIDES RIDICULOUS AND UNPROFESSIONAL EXPLANATIONS ON WHY AIRBAGS WHERE NOT ACTIVATED/DEPLOYED DURING THE ACCIDENT, WHICH WAS ALMOST ABOUT CAUSING THE CAR TO BE FLIPPED OVER. I'M LEFT NOW FOR PAYING SOAR MEDICAL EXPENSES AND CAR REPAIR COST.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11152194November 17, 2018
ELECTRICAL SYSTEM
AT 1:10 AM THE 2018 MERCEDES BENZ GLA SPONTANEOUSLY CAUGHT FIRE. THE CAR WAS PARKED IN MY GARAGE AND HAD NOT BEEN USED IN OVER 6 HOURS. THE CAR HAD 11,000 MILES ON IT. IT WAS LAST SERVICED BY MB OF COCONUT CREEK ONE MONTH EARLIER FOR THE ROUTINE 10K SERVICE. THE ONLY PROBLEM WE HAD WITH THE CAR WAS ONCE THE AIR-CONDITIONING FAILED TO WORK. I BELIEVE THE MB DEALERSHIP SAID IT WAS A FAULTY RELAY. THE CAR WAS ONLY SERVICED BY MB AT THE DEALERSHIP WHERE WE BOUGHT THE CAR. THE ENSUING FIRE CONSUMED MY GARAGE AND DESTROYED MY HOUSE. EVENTUALLY THE FIRE HIT OUR FUSE BOX CUTTING THE POWER TO THE HOME. THE LOSS OF ELECTRICITY WOKE ME UP. I HEARD A STRANGE NOISE AND INVESTIGATED. I SAW MY HOUSE ON FIRE AND WOKE EVERYONE UP AND WE ESCAPED UNHARMED. REPRESENTATIVES FROM MERCEDES AND MY HOMEOWNERS INSURANCE WILL BE CONDUCTING AN INVESTIGATION OF DECEMBER 5TH AT 9:00 AM AT MY HOME AT 21311 FALLS RIDGE WAY, BOCA RATON FL 33428
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11150118November 8, 2018
ENGINE, POWER TRAIN
WHILE DRIVING ON FREEWAY AROUND 70 MPH, THE IP DISPLAY JUST SUDDENLY DISAPPEAR FOR 1 SPLIT SECOND, THEN THE CAR SHIFTED ITSELF INTO NEUTRAL AND DISPLAYED THE FOLLOWING MESSAGE: "TRANSMISSION MALFUNCTION STOP", THEN I COASTED TO THE RIGHT SHOULDER AREA OF THE FREEWAY, THEN I TURNED OFF THE ENGINE, WAITED FOR 1-2 MINUTES, THEN RESTARTED THE ENGINE AGAIN WITHOUT ANY ISSUE. IT HAPPENED 2 DAYS IN THE ROW-ONE IS YESTERDAY AFTERNOON; THE OTHER ONE THIS MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128815September 11, 2018
ENGINE
WHILE DRIVING AND WITHOUT WARNING, THE CAR SHIFTED ITSELF INTO NEUTRAL AND DISPLAYED THE FOLLOWING ERROR MESSAGE: "TRANSMISSION MALFUNCTION STOP." I COASTED TO THE SIDE OF THE ROAD AND UPON STOPPING, THE FOLLOWING ERROR MESSAGE WAS DISPLAYED: "SERVICE REQUIRED DO NOT SHIFT GEARS VISIT DEALER." I TURNED THE CAR OFF, RESTARTED IT, AND IT DROVE WITHOUT INCIDENT. THIS HAS HAPPENED 5 DIFFERENT TIMES: ONCE ON A SUBURBAN ROAD, ONCE IN A PARKING GARAGE, AND THREE TIMES ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099748June 7, 2018
AIR BAGS
MERCEDES BENZ GVA 250. CONSUMER WRITES IN REGARDS TO AIRBAGS BEING DEPLOYED UNEXPECTEDLY. *LD THE CONSUMER STATED THE AIR BAG DEPLOYED WHILE DRIVING CAUSING THE VEHICLE TO FLIP AND DRAGGED ON IT'S ROOF. THE CONSUMER SUFFERED MINOR SCRATCHES AND BRUISES, AS WELL AS A POSSIBLE MICRO CRACK IN A RIB. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11098340May 28, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN VEHICLE IS PARKED IN A SPACE UNDER POWER LINES THE VEHICLE LOCKING SYSTEM DEACTIVATES AND THE VEHICLE WILL NOT LOCK. THE VEHICLE MUST BE MOVED TO A SPACE WHERE THERE NO POWER LINES ABOVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096415May 16, 2018
UNKNOWN OR OTHER
RECEIVED LETTER NOV.17 FOR RECALL REF. TOO...."MAY HAVE INSUFFICIENT ELECTRICAL GROUNDING. WANT TO KNOW WHAT THE HOLD UP IS ON GETTING THIS TAKEN CARE OF.? ITS BEEN OVER 6 MOS. THIS IS SECOND RECALL ON MY GLA250...PLEASE TAKE CARE OF THIS EXPEDITIOUSLY.. THERE IS NO EXCUSE FOR WAITING THIS LONG FOR REPAIR ON MY VEHICLE. GET OFF YOUR BACK SIDE AND GET THIS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093660May 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL REPAIR WAS EXCEEDING A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY DID NOT HAVE ANY INFORMATION ABOUT THE RECALL AND COULD NOT ASSIST. THE DEALER (MERCEDES-BENZ OF SMITHTOWN, 630 MIDDLE COUNTRY ROAD, STREET JAMES, NY 11780) STATED THAT THE PARTS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083398April 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (LOEBER MOTORS, 4255 W TOUHY AVE, LINCOLNWOOD, IL 60712) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079661March 15, 2018
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OCCASIONALLY, THE VEHICLE FAILED TO START AND HAD TO BE JUMPSTARTED. THE CONTACT HAD THE BATTERY AND ELECTRONIC BOARD REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA, 95129, 408-641-4610) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR THE REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078579March 11, 2018
ENGINE
VEHICLE DRIVEN TO MERCEDES BENZ (MB) DEALER FOR PERFORMANCE PROBLEM. MB DIAGNOSIS PROBLEM AS ENGINE WATER DAMAGE. VEHICLE WAS NEVER SUBMERGED, NOR EXPOSED TO LARGE PUDDLE OF WATER. MB REPORTED ENGINE REPLACEMENT REQUIRED AS A RESULT OF WATER DAMAGE. NO ELECTRICAL OR WATER DAMAGE TO BODY REPORTED. MB TOOK NO RESPONSIBILITY FOR ENGINE REPLACEMENT ALTHOUGH THIS MODEL VEHICLE REPORTED HISTORY OF FIRE RISK IF ATTEMPTS TO RESTART AFTER DRIVING THROUGH WATER. VEHICLE MILEAGE APPROXIMATELY 25K. I HAVE PURCHASED FIVE MB SINCE 2002 WITH NO ISSUE UNTIL THIS MODEL GLA 250 2015 VEHICLE PURCHASED USED FROM DEALER IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073886February 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (KNOPF AUTOMOTIVE, 3401 LEHIGH ST, ALLENTOWN, PA 18103) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073043February 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER (OPEN ROAD OF BRIDGEWATER, 1250 US-22, BRIDGEWATER, NJ 08807) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064852January 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLA250W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CALLED MERCEDES-BENZ OF RENO IN RENO, NV AT 775-326-4000 (LOCATED AT 11500 S VIRGINIA ST, RENO, NV 89511) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060972January 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A INFANT ON BOARD WITH ME, AND TRAVELS WITH ME, FROM FREDERICKSBURG, VIRGINIA TO HAMPTON, VIRGINIA.WE CLOUD HAVE BEEN KILLED ON THE WAY HOME TO THANKS GIVING DINNER LAST MONTHIN HAMPTON. SO, MY GRANDDAUGHTER AND I LEFT LEFT FREDERICKSBURG, VI ALL OF A SUDDEN MY MERCEDES GLA 250 2016 SLAMMED IN PARK ON I-95 SOUTH, I THOUGH IT WAS THE AUTOMATIC SENSOR, THE GREEN A BUTTON. I WAS ALMOST STRUCK IN THE BACK. I THEN STARTED VEHICLE UP AND MOVED TO THE RIGHT IN THE SLOWER LANES. THEN THE AUTOMATIC SENSOR CAME ON " YOU KNOW THE GREEN A BUTTON,I TURNED IT OFF. IT CAME BACK BY ITSELF. SUDDENLY THE CAR SLAMMED IN PARK AGAIN ON 295-SOUTH, THERE WERE CARS ALMOST RECKING TRYING TO AVOID HITTING US. NOW I AM IN TEARS, BECAUSE I DID NOT KNOW WHAT TO DO. NOW I HAD NO POWER AND WE ARE SITTING DUCKS. I FINALLY REALIZED TO HIT THE EMERGENCY FLASHERS. THANK GOD IT WORKED!!! I STARTED THE CAR UP AGAIN. THE CAR SLAMMED IN PARK AGAIN ON 64 EAST, I DROVE TO NEAREST AND SAFESTPLACE I COULD FINE AND CALLED MY HUSBAND.I STARTED THE CAR UP AGAIN AND PUT IT IN REVERSE, THE CAR WOULD NOT MOVE. NOW I AM IN TEARS AGAIN. ITS GETTING DARK, I WAITED A FEW MINUTES, THENSTARTED IT BACK UP AGAIN. IT STARTED UP I DROVE FIFTEEN MILDS PER HOUR UNTIL I MADE IT HOME. I EXPLAINED TO MY HUSBAND WHAT HAPPENED. MY HUSBAND AND I CALLED TYSINGER THE NEXT DAY TO COME PICK UP THE CAR, BECAUSE NOT ONLY WAS THE CARAUTOMATICALLY SLAMMING IN PARK ON THE MAJOR HIGHWAYS, ALSO HAD A RECALL ON THE GLA 250 2016 MODEL. TYSINGER EMPLOYEE STILL WANTED US TO DROP THE CAR OFF. THEY WERE NOT CONCERNED ABOUT SAFETY. THE CAR WAS NOT DRIVABLE FOR SAFETY REASONS. THE 2016 GLA WENT TO SHOP NOV. 29, 2018 AND IT STILL IN THE SHOP. MERCEDES STILL CAN NOT FIND THE PROBLEM. PLEASE HELP WE AFRAID TO DRIVE THE VEHICLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053466December 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901 (415) 233-6509) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052795December 6, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (165 COMMERCE DR, FAIRFIELD, CT 06825 203-583-4467) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. A TIME FRAME FOR ESTIMATED REPAIR WAS NOT GIVEN TO THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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