Mercedes-Benz EQB-Class Complaints (2023)

96 consumer complaints on file.

#11696868October 31, 2025
UNKNOWN OR OTHER
On October 8, 2025 the sunroof exploded from within while driving. There was no external force involved. It sounded like a gunshot going off in the car. My wife and I looked at each other expecting to see blood, but fortunately, there was none. We were both quite shook up. Upon inspection the remaining shards of glass were pointed upward, although that is difficult to see from the pictures. Fortunately, the shade was closed so the glass shards did not fall on me or my wife. No other debris besides broken glass was found on the shade.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689827September 26, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Mercedes performed a recall and stated the charging would increase only by 10-15 minutes. For my vehicle it is now exceeding 30-45 minutes to get to the same state of charge at a fast charger such as electrify America. Mercedes refuses to do anything about this, instead they want me to drive around with a defective battery which still has a potential to catch on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664100May 31, 2025
UNKNOWN OR OTHER
Prior to the recall this vehicle has had two incidents where it had to be brought into the dealership. One of those incidents caused the SUV to be in the shop for approx. a month where the battery was not holding a charge/could not be charged and the manufacture in Germany had to be contacted. The second time I driving out of town and the battery was fully charged (280 miles) for a 180 mile trip and by the time I arrived at my destination I had 30 miles remaining for a charge. I ran out of battery and had to be towed to another charging station because it failed to hold a charge at the station it was taken too. I informed the dealership then I did not feel safe in the vehicle and wanted to initiate a buy back. Mercedes informed me that the battery life could fluctuate depending on extreme hot or cold. The first time it was in the shop was October and the second was February approx. I reached out to the dealership when I became aware of the recall and said I wanted to be released from the lease and they stated they would look into a buy back and when the legal team contacted me the letter that was sent on May 4th stated that there was not enough repairs attempted on the vehicle to qualify. The letter did not address the open recall. When speaking to Mercedes Benz recall department they did admit that there is no remedy anticipated for the open recall. I have attempted to reach out and not received an answer to discuss options from Mercedes. They have ceased communicating with me about options I have connected to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662245May 21, 2025
ELECTRICAL SYSTEM
On February 3, 2025, a recall (NHTSA Recall No. 25V050 / Manufacturer Recall No. 2025040005) was issued for my 2023 Mercedes-Benz EQB 250+ due to a defect involving the high-voltage battery that may cause a fire. I brought the vehicle to the dealership shortly after the recall was announced. The service department informed me that no remedy is currently available and they do not have a timeline for when one will be. This unresolved recall places my safety—and the safety of others—at risk, as the vehicle could potentially catch fire without warning. Despite contacting the dealership and waiting several months, I have received no updates, no repairs, and no temporary accommodations. The vehicle has not shown specific warning lights or messages, but the issue is acknowledged by the manufacturer as a fire risk. The problem has not been repaired, and I am left with a vehicle that is potentially unsafe to drive. I am requesting a formal investigation and resolution, including the option of a vehicle buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660524May 12, 2025
ELECTRICAL SYSTEM
Dear Sir or Madam, Good day. I purchased a New 2023 Mercedes EQB [XXX] from a Dealership in Florida less than 2 years ago. This VIN is associated with NHTSA Recall 2025020001 25V050 Electrical System Battery Fire Risk dated February 3rd 2025. This recall is due to multiple cars spontaneously catching on fire. No cause has been identified or ruled out. Vehicle was previously serviced multiple times for Charging related issues. I spoke to the Dealership about this recall informally. They recommended against charging the car indoors. They said the part for the Recall was not yet available. While the Manufacturer recommends limiting charging in anticipation of a Remedy, no Remedy is available. They plan on providing a software patch, this could very well could be a hardware issue requiring hardware replacement. Having a recall with No Remedy for months puts this car out-of-service. Having a recall with No Remedy for months is a nonconformity. Only being able to charge to 80% is a nonconformity. Car has been out of service for months. The risk is simply too great to charge the car, store the car inside my home, or drive the car. I reached out to the Manufacturer under the Florida Lemon Law (attached) as this has exceeded a reasonable amount of time for a critical life safety repair. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659224May 6, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Battery Limitation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655254April 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 25V050000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652317April 2, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Mercedes-Benz EQB 250. The contact received notification of NHTSA Campaign Number: 25V050000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 MPH, the vehicle failed to respond as intended. There were no warning lights illuminated. The contact contacted the dealer; however, the vehicle was not taken to the dealer. The vehicle was not diagnosed. The dealer informed the contact to charge the battery and the vehicle started working properly. On a separate occasion, the vehicle stopped unintendedly. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642086February 11, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving above 40 mph, I have experienced seemingly random brakes, which most likely is due to the automatic emergency braking system. I have seen it work properly when a car cuts me off in traffic, which it makes sense then. But in several instances, it's pumped the brakes when there is no obstacle or car around. It's quite scary since you might get hit from behind. One time it braked so suddenly I was jolted forward in my seat. It also has an issue with parking sensors going off also randomly going under 10 mph. All of them activate on red.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641405February 7, 2025
SERVICE BRAKES
The contact owns a 2023 Mercedes-Benz EQB 300. The contact stated that his wife was parking inside the garage, and the brake pedal was depressed she felt the brake pedal was vibrating, and the vehicle then accelerated independently. The contact stated that after several times depressing the brake pedal, the vehicle was able to come to a stop. It was unknown if the warning lights illuminated. On a separate occasion, the contact was driving at 5 MPH coming to a stop, the brake pedal was released and felt abnormal vibration; the vehicle then accelerated independently. The vehicle jumped the curb and crashed into a tree trunk where it came to a stop. The driver’s and passenger’s side air bags did not deploy. The contact was unsure if there was a warning light illuminated on that occasion. A police report was not filed. There were no injuries sustained. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The insurance company was not contacted. The manufacturer was notified of the failure and advised the contact that a case manager would be reaching out. The contact stated that a chemical odor was emitting from the engine weeks before the incident. The failure mileage was 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633248December 30, 2024
ELECTRICAL SYSTEM
The EQB is advertised by Mercedes of having a range of 232 to 260 miles. The actual range currently is 145 miles, far less than what Mercedes advertises. I understand winter charging decrease range but not by 38 percent. That’s not acceptable. There are 4 EV’s at my dealer today all complaining about lack of advertised range. My car has been into service three times over the last month and will be going back in soon forms fourth time. The first two times, the dealer updated EV software, resolved a battery fault and the range only gets worse. I strongly suggest the NHTSA investigate Mercedes on their false advertising and issue a recall regarding poor range. If the NHTSA needs additional information, please email me at [XXX] or call [XXX] . Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628579December 3, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2023 Mercedes-Benz EQB300. The contact stated that while driving 60 MPH, the vehicle lost automotive power and decelerated to 30 MPH. The contact drove the vehicle to a local charging station to recharge the battery; however, the vehicle failed to recharge. No warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the battery had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560751December 18, 2023
WHEELS
Since new in April 2023, I have had 6 flat tires in less than 12,000 miles. Always the same failure mode: tearing by rock chips. I have been advised by the Mercedes dealer that at my own expense, I can replace the tires. The tire dealer noted that the low profile wheel/tire combination as this vehicle has as standard equipment, is subject to rock tears. This is an SUV and there is no advice to avoid gravel roads such as my own driveway. This vehicle is unreliable. I have had the same driveway since 2006 with no history of flat tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559516December 11, 2023
AIR BAGS, SEAT BELTS
Within one week of car purchase, the car is alerting that the SRS system is not working and it needs to be taken to a dealership. Dealership doesn't have am timeline on when they will be able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558792December 6, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
We were driving along a 4 lane state road and the car suddenly applied the brakes hard and swerved to the right. A light blinked on the dash with a picture of the car and a red line on the right hand side. No cars were in the next lane over and there were no issues with the roadway. I was driving straight in the line and not near the left hand side of the Lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556308November 21, 2023
UNKNOWN OR OTHER
There is a reflective chrome accent on the dashboard of the EQB 300 that reflects sunlight directly into the drivers eyes when the car is oriented in certain directions at certain times of day. The light is blinding and impacts the ability of the driver to see the road and respond appropriately. I notified the dealership and Mercedes customer service, and they said there was nothing that they could do and that this was a buyer beware type situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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