Mercedes-Benz CLA-Class Complaints

490 consumer complaints on file.

#11099669June 1, 2018
ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2018 MERCEDES BENZ CLA 250. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE STARTING AND SHUTTING DOWN WHILE DRIVING. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098772May 30, 2018
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
OVER A YEAR I AM COMPLAINING THAT I AM GETTING UNUSUAL NOISE FROM MY CAR. MERCEDES BENZ SILVER SPRING TOLD ME THAT BECAUSE IT HAS LOW PROFILE TIRE AND RIMS GET BEND FROM INSIDE CAUSING THE NOISE. I TOOK THEIR WORD BUT ISSUE REMAIN THERE. I JUST TOOK THE CAR FOR OTHER ISSUE AND TOLD THE SERVICE MANAGER LOOK INTO THE ISSUE AND THEY CAME BACK WITH ISSUE 'SPLIT DIFFERENTIAL ISSUE' IN THE CAR WHICH WILL COST AROUND $4100.00. I DID INTERNET SEARCH AND FIND OUT THAT THERE ARE OTHER PEOPLE WHO CLA 250 IN 2014 GOT THE EXACT ISSUE. I OWN CARS FOR SO MANY YEARS BUT NEVER HEARD ANYBODY HAVE SIMILAR ISSUE. MERCEDES IS NOT DOING ANYTHING ABOUT IT. PLEASE HELP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096760May 18, 2018
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNROOF SHATTERED COMPLETELY. SOME OF THE GLASS PIECE EVEN FELL AND CAUSED INJURY TO MY WIFE. THIS WAS DEFINITELY A MANUFACTURE DEFECT BECAUSE THERE WAS NO IMPACT FROM THE OUTSIDE AT THAT TIME AND YOU CAN ALSO CLEARLY TELL FROM THE PICTURE OF THE CRACK. IT IS NOT CAUSED BY ANY FALLEN FOREIGN OBJECT. I WAS NOT ABLE TO DRIVE THE CAR ANYMORE AT THE RISK OF MY FAMILY'S INJURY SO I CALLED THE MB ROADSIDE ASSISTANCE TO HAVE THE CAR TOLLED. THE SHATTERED SUNROOF NOT ONLY CAUSE DIVERSION OF THE DRIVER'S ATTENTION AND ALSO CAUSE BODY INJURY FROM THE FALLEN GLASS PIECES. MERCEDES IS NOT RESPONDING TO THE COMPLAIN. DEALER IS TAKING THE RESPONSIBILITY ON THIS ISSUE AND CHARGE ME $2,400 TO REPAIR THE SUNROOF. I DID A SEARCH ON INTERNET AND I NOTICED THAT SIMILAR CASES ARE WIDELY SEEN WORLDWIDE, SEE BELOW LINKS TO RECENT INCIDENTS IN CALIFORNIA AND UK. HTTPS://TWITTER.COM/RED_DEVIL718/STATUS/979365018843172865 HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/MERCEDES-BENZ-SUNROOF-SHATTERED.SHTML (CALIFORNIA CLASS ACTION LAWSUIT ON GLA) HTTPS://TWITTER.COM/SRINIVAS_KAMATH/STATUS/814467425190100992 ONE OF THE RECENT CASE EVEN CAUSED INJURY TO A DRIVER WHO IS A PILOT. HE BOUGHT THE CASE TO THE COURT IN CALIFORNIA. I REALLY THINK MERCEDES SHOULD BE RESPONSIBLE FOR THIS ISSUE AND EVALUATE THE RISK, CONSIDER A RECALL SINCE THIS IS NOT AN UNCOMMON CASE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11094135May 16, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED A CONSTRUCTION SITE ON THE SIDE OF THE ROAD AND A WOODEN LIGHT POLE IN THE MIDDLE OF THE ROAD. THE VEHICLE BEGAN TO SKID DUE TO WET PAVEMENT AND CRASHED HEAD ON INTO THE LIGHT POLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THE SUPPLEMENTAL RESTRAINT SYSTEM WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE CONTACT SUSTAINED INJURIES TO THE NECK, HEAD, AND BACK AND WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE CONTACT WAS KEPT AT THE HOSPITAL FOR THREE DAYS AND RELEASED. THE VEHICLE WAS TOWED TO THE DEALER (GREENWICH MERCEDES-BENZ, 261 WEST PUTNAM AVENUE, GREENWICH, CONNECTICUT 06830). THE VEHICLE WAS THEN TOWED TO A COLLISION CENTER FOR REPAIRS. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091205May 1, 2018
AIR BAGS
"TAKATA RECALL" WHY DO IT TAKE SO LONG TO FIX THIS PROBLEM. ALSO I SEE WHERE MERCEDES IS COVERING THEMSELVES BY SENDING A LETTER TO WARN YOU, SO YOU CAN'T BRING UP NO CHARGES. WHY DON'T YOU DON'T OFFER LONER CARS UNTIL THIS PROBLEM IS FIX. YOU SHOULDN'T HAVE ANYONE DRIVING THESE CARS IN THIS CONDITION. YOU NEED TO TAKE CARE OF YOUR CUSTOMERS. THESE CARS COST TO MUCH MONEY TO HAVE THESE PROBLEMS AND YOU NOT TAKE CARE OF YOUR CUSTOMERS. AFTER THIS I WILL NOT BEING BUY ANOTHER MERCEDES AND I WILL LET MY FRIENDS KNOW AS WELL ALL THE PROBLEMS YOU HAVE IF YOU BUY ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090493April 27, 2018
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING TO WORK ON A FREEWAY I SUDDENLY HEARD A BLASTING SOUND AND NEXT THING WHAT I SAW WAS THERE WERE GLASS PIECES EVERYWHERE ON MY BODY AND IN THE CAR. THE PANORAMIC MOON ROOF OF MY CAR EXPLODED OUT OF NO REASON. I AM VERY SURE THAT NOTHING HIT THE ROOF OR FALL ON THE ROOF. THE FREEWAY WAS WIDE OPEN AND FORTUNATELY I WAS WEARING SUNGLASSES SO MY EYES DIDN'T HURT BY THE EXPLOSION. HOWEVER, AFTER TAKING A MEDICAL LEAVE FROM WORK AND HAVING CHECKED UP AT THE HOSPITAL I DECIDED TO TAKE THE CAR TO MBENZ DEALERSHIP TO REPORT WHAT HAPPENED TO THE CAR AND KNOW WHY IT HAPPENED. SURPRISINGLY INSTEAD OF LOOKING INTO THE INCIDENT THEY DECIDED TO AVOID THE ISSUE AND INDIRECTLY ACCUSED ME OF CAUSING IT BY MYSELF. I WAS VERY SHOCKED AND DISAPPOINTED BY THE WAY A SITUATION AND THE CUSTOMER WAS HANDLED. I'D URGE NHTSA TO TAKE FURTHER ACTION TO MAKE SURE SUCH INCIDENTS DO NOT HAPPEN TO OTHER MBENZ CAR OWNERS. WHILE DOING RESEARCH ON INTERNET I FOUND OUT THAT MY INCIDENT IS NOT THE ONLY INCIDENT , THERE ARE MANY OTHER MBENZ OWNERS REPORTED THE SAME COMPLAINT ABOUT SUDDEN SHATTERING OF THEIR GLASS ROOF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11084319April 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER SIX MONTHS AGO. THE DEALER (MERCEDES-BENZ OF TACOMA, 1701 ALEXANDER AVE E C, FIFE, WA 98424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083637April 6, 2018
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW EXPLODED AFTER TURNING ON REAR DEFROST, VEHICLE WAS STATIONARY WHEN REAR WINDOW EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082083March 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SILVER SPRING IN SILVER SPRING, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081579March 27, 2018
AIR BAGS
ON MAR 6 2017 MY AIRBAG LIGHT CAME ON, I CALLED FLETCHER JONES ON ELSTON IN CHICAGO, AND LET THEM NO MY LIGHT WAS ON, THEY TOLD ME IT WAS A CHARGE FOR THIS. I TOLD THEM ANYTIME THERES A PROBLEM WITH AIRBAG I SHOULDNT BE RESPONSIBLE FOR THAT, THEY ARGUED ME DOWN AND MADE ME PAY ALMOST 800.00 NOW I GET A LETTER SAYING ITS A RECALL ON THE AIRBAGS,I CALL AND TALK TO SANDY IN CUSTOMER SERVICE AND SHE TELLS ME IM EXACTLY RIGHT THEY SHOULDNT CHARGED ME. SHE TOLD ME WHEN I RECEIVE MY RECALL LETTER I SHOULD BE ABLE TO GET A REFUND. SO NOW I TALKED TO DAN HOFFMAN AND HE TELLS ME SHE SHOULDNT OF TOLD ME THAT BECAUSE THERE FIXING A DIFFERENT PART. BUT IT SHOULDNT MATTER ANYTIME YOUR AIRBAG IS NOT WORKING THATS ON THE MANUFACTURER NOT ME. SO THEY REFUSE TO GIVE ME MY MONEY BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080990March 22, 2018
WHEELS, UNKNOWN OR OTHER
ALL 4 TIRES HAVE BLOWN OUT, SOMETHING IS WRONG WITH THIS VEHICLE. I HAVE NEVER HIT ANYTHING TO MAKE THEM BLOW, JUST NORMAL CAREFUL DRIVING. THEY ARE BLOWING OUT FOR NO REASON AND IT'S A SAFETY HAZARD DATES 2/11/2018 2/17/2018 3/1/2018 AND THE FIRST TIRE BLEW APPROX MARCH 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074719February 25, 2018
ENGINE
AFTER HAVING 40K SERVICE ABOUT 6 WEEKS AGO ON MY 2014 CLA250, 'SERVICE REQUIRED: DO NOT SHIFT GEARS, VISIT DEALER' LIGHT CAME ON FROM A PARKED POSITION. THANK GOODNESS I WAS PARKED! I'VE READ SEVERAL POSTS WHERE THIS HAPPENED WHILE DRIVING AT HIGH SPEEDS! THIS IS A VERY DANGEROUS OCCUPANCY... A CRITICAL FAILURE! ANYWAY, THE ERROR MESSAGE CAME ON WHEN I STARTED THE CAR AND THE CAR IMMEDIATELY SHUT DOWN. IT HAD TO BE TOWED ON A FLATBED AS THERE WAS NO WAY TO EVEN START THE CAR AND IS AT THE SHOP NOW. MY CAR HAS LESS THAN 42K MILES. THIS REALLY IS UNACCEPTABLE AND I AM SCARED TO DRIVE THE CAR NOW AFTER READING IT HAPPENS WHILE DRIVING TOO! I HAVEN'T READ ANYWHERE WHAT THE ACTUAL ISSUE IS, ONLY THAT AFTER SONE PEOPLE GET IT BACK AFTER A SOFTWARE UPDATE IT HAPPENS AGAIN. MB REALLY NEEDS TO FIND OUT WHAT IS CAUSING THIS CRITICAL ERROR AND FIX IT SINCE IT IS SO DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074451February 23, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I RECEIVED A RECALL LETTER FROM MERCEDES IN NOVEMBER 2017 AND HAVE NOT RECEIVED FURTHER INFORMATION PERTAINING TO REPAIR OR REPLACE PARTS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074225February 22, 2018
AIR BAGS
STILL WAITING FROM NOVEMBER 2017 TO NOW FEBRUARY 2018. NO REPLACEMENT NO NOTICE NO NOTHING. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074020February 21, 2018
ELECTRICAL SYSTEM, STEERING, WHEELS
SENSOR MALFUNCTIONS, BATTERY POWER LOSS WITH COMPLETE ELECTRICAL SHUTDOWN, FAULTY WIRE HARNESSES, LOCKED UP STEERING WHEEL WHILE IN MOTION ON FREEWAY, HEAD UNIT DEFAULTS, FAULTY TIRES WITH BLISTERING, COUNTLESS RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072817February 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
WHEN L DRIVE, SUDENTLY THE PRE SAFE MALFUNCTION ESP COME UP IN MY DASH, AND L LOST MY ACCELERATION IMMEDIATLY L PULL MY CAR OVER THE SIDEWALK.UNTIL NOW L STILL GET THE SAME PROBLEM. I WENT TO 3 MECANIC SHOP, THEY CAN NOT DO NOTHING. ITS NOT SAFE TO DRIVE A CAR LIKE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067174February 6, 2018
UNKNOWN OR OTHER
EARLY AFTERNOON WHILE JUST DRIVING OFF AN EXIT IN TN. MY SUNROOF EXPLODED CAUSING SHARDS OF GLASS TO FLY INTO MY CAR. I HAD MINOR CUTS ON MY LOWER BACK AND ARM FROM THE GLASS COVERING ME WHILE DRIVING. I WAS ABLE TO SAFELY PULL OVER TO ASSESS WHAT HAPPEN BECAUSE MY INITIAL THOUGHT WAS THAT SOMEONE WAS SHOOTING AT ME. THE DEALERSHIP IS NOT CLAIMING ANY RESPONSIBILITY FOR THIS DEFECT . THERE WERE NO OTHER CARS AROUND SO THE DAMAGED COULD NOT HAVE BEEN CAUSED BY A ROCK OR FALLING OBJECT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11066541February 1, 2018
AIR BAGS
SINCE OCTOBER, THEY HAVE NOT TAKEN ANY INITIATIVE TO REPAIR OR GATHER THE PARTS TO MAKE THE REPAIR AND I'VE BEEN FEARFUL TO EVEN DRIVE IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063743January 19, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE SUN ROOF EXPLODED. THERE WERE NO SIGNS OF BREAKAGE FROM THE OUTSIDE AND NO WARNING PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 81,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063551January 18, 2018
AIR BAGS, STRUCTURE:BODY
I WAS INVOLVED IN AN ACCIDENT 12/14/17, IN WHICH MY CAR WAS TOTALED. I WAS DRIVING ON A THREE LANE HIGHWAY WHEN SOMEONE HIT ME ON MY REAR PASSENGER SIDE PANEL & THEN I HIT A LIGHT POLE HEAD ON. THE CARS WERE GOING AT LEAST 65MPH OR MORE. MY AIRBAGS DID NOT DEPLOY FROM THE INITIAL IMPACT (WHICH BLEW OUT MY REAR PASSENGER WINDOW ON IMPACT) OR THE CAR HITTING THE POLE(THE POLE CAME COMPLETELY DOWN ON IMPACT). I HAVE THE INVESTIGATION FORM & THE POLICE REPORT NUMBER IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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