Mercedes-Benz CLA-Class Complaints

490 consumer complaints on file.

#11327504June 6, 2020
ELECTRICAL SYSTEM
ELECTRICAL IGNITION LOCK, REPARKED CAR ONE DAY, NEXT DAY ENGINE WOULD NOT CRANK. VEHICLE WAS STATIONARY IN DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326509May 29, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, A VEHICLE UNEXPECTEDLY MADE A LEFT TURN INTO THE FRONT DRIVERS SIDE OF HER VEHICLE CAUSING IT TO ACCELERATE AND JUMP THE CURB EVENTUALLY COMING TO A STOP. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY HOWEVER AN AIR BAG MALFUNCTION WARNING ALERT ILLUMINATED. THE FRONT PASSENGER TIRE AND THE WHOLE DRIVER SIDE WAS DAMAGED. THE CONTACT SUSTAINED FOUR BROKEN TEETH, EYE DAMAGE, TRAUMATIC BRAIN INJURY, SHOULDER DAMAGE, SEIZURES, AND SPEECH DAMAGE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED UNDRIVABLE HOWEVER REPAIRABLE BY THE INSURANCE COMPANY AS THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE DEALER STATED THAT THE AIR BAGS WERE NOT DEFECTIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11323508May 6, 2020
ENGINE, STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322329April 27, 2020
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING 30 MPH I RECEIVED A RED PARKING BRAKE ERROR AND MY CAR BEGAN TO BE VERY DIFFICULT TO STEER. I THEN PULLED OVER AND RECEIVED A YELLOW PRE-SAFE MODE ERROR WHICH ILLUMINATED THE CHECK ENGINE LIGHT, ABS LIGHT, PARKING LIGHT. I TOOK IT TOOK THE DEALER AND WAS TOLD IT WAS A RIGHT TIRE SENSOR. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THESE CARS AND IT'S DEFINITELY NOT SAFE. THIS DEFINITELY NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321194April 15, 2020
SERVICE BRAKES
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320777April 10, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD HAPPENED AND WHERE THE SMOKE WAS COMING FROM AND JUST AS QUICKLY FLAMES STARTED COMING FROM THE SAME AREA AS THE SMOKE. I CALLED 911 AND IN LESS THAN 3 MINUTES THE ENTIRE INSIDE OF THE VEHICLE WAS IN FLAMES, BURNING DOWN. THE FLAMES THEN BLEW ALL THE WINDOWS AND MOON ROOF TRYING TO ESCAPE THE VEHICLE AND BY THE TIME THE FIRE RESCUE CAME MOST OF THE VEHICLE WAS GONE. I THANK GOD I DIDNT GET TO MOVE THIS VEHICLE AS I HAD ORIGINIALLY PLANNED BECAUSE IT WOULD HAVE COST ME MY LIFE AND MY FAMILIES. I OWNED THIS VEHICLE ONLY ABOUT 3 YEARS AND IT NEVER EVER GAVE ME PROBLEMS. ALL OF ITS MAINTANANCE WAS UP TO DATE AND NEVER HAD ANY ELECTRICAL ISSUES OR MAJOR REPAIRS DUE TO ANYTHING. I AM ALMOST CERTAIN THIS WAS A FUSE OR ELECTRICAL PROBLEM THAT CAUSED THE VEHICLE TO BURST INTO FLAMES DUE TO THE ZAPPING NOISE I HEARD AS THE VEHICLE WAS BEING TURNED ON. I HAD BEEN DRIVING THIS VEHICLE PERFECTLY FINE WHICH IS WHY THIS CAME AS A HUGE SURPRISE. I WANT TO MAKE SURE OTHERS ARE AWARE OF THIS ISSUE SINCE ITS A HUGE RISK. MY SPECIFIC VEHICLE HAS NEVER HAD ANY RECALLS AND IM ALWAYS CHECKING AND UP TO DATE WITH EVERYTHING. I WILL BE CONTACTING THE MERCEDES BENZ MANUFACTURING COMPANY TO LET THEM KNOW OF THIS AS WELL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320344April 6, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, 707-430-0131 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316103March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO THE RESIDENCE. THE CONTACT STATED THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ENCINO DEALER, (16721 VENTURA BLVD, ENCINO, CA 91436) WHERE IT WAS DIAGNOSED, AND THE CONDUCTOR COIL WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, TECHNICIAN COULD NOT FIND A FAILURE. THE CONTACT WAS INFORMED BY THE TECHNICIAN TO DRIVE THE VEHICLE WITH THE ECHO OFF. THE VEHICLE WAS DRIVEN WITH THE ECHO ON AND THE FAILURE RECURRED. THE CONTACT CALL THE SAME DEALER AND SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312261February 29, 2020
ELECTRICAL SYSTEM
I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEARCHED ON NHTSA.GOV, THE RECALL "MBUSA CAMPAIGN NUMBER 2020010007 NHTSA RECALL NUMBER 20V045" WAS REPORTED ON JAN 27, 2020, WHILE STILL "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" ON FEB 28, 2020. I ASK NHTSA TO ACT, AND URGE MERCEDES-BENZ USA TO EITHER RELEASE A RECALL FIX ASAP OR LET THE DEALER DELIVER THE VEHICLE TO CUSTOMER. THEN, A CUSTOMER CAN VISIT A DEALER FOR A RECALL FIX WHEN THE RECALL REMEDY IS ACTUALLY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311395February 25, 2020
ENGINE
WHILE DRIVING THE CAR SHUTS OFF WITHOUT WARNING. AFTER THE ENGINE SHUTS DOWN, IT WILL START AFTER WAITING FOR ABOUT 1 MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310832February 23, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHEN ATTEMPTING TO PASS OR PULLING OUT ONTO ROAD WAY THE CAR WILL SUDDENLY LOSE POWER, CHECK ENGINE LIGHT COMES ON. THIS LEAVES THE DRIVERS IN A VERY DANGEROUS SITUATION WITH ON-COMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309432February 15, 2020
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
AUTOMATIC ENGAGING OF EMERGENCY BREAK WHILE DRIVING OR STATIONARY TOGETHER WITH SIGNALS OF COLLISION PREVENTION ASSISTANT PLUS INOPERATIVE AND TWO OTHER ERRORS (IN PICTURES). CAR WAS BOUGHT RECENTLY BOUGHT AND DELIVERED TO ME ON JANUARY 1ST , 2020. IT HAS BEEN TAKEN BACK TO DEALER TWICE FOR SAME ERRORS. IT WAS REPLACED THE BATTERY TWICE AS DEALER INDICATED IT HAD TO DO WITH AUXILIARY BATTERY MALFUNCTIONING WHICH WAS ALSO ANOTHER ERROR SHOWING IN THE PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307528February 6, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ CLS 550. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN OIL LEAK HAD CAUSED DAMAGE TO A WIRING HARNESS, THE ENGINE CONTROL MODULE AND SEVERAL OTHER UNSTATED ELECTRICAL FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 610,708.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307000February 4, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT CALLED A LOCAL DEALER AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306340January 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE SHUT OFF. THE CONTACT STATED THE AUXILIARY BATTERY LIGHT ILLUMINATED BEFORE THE VEHICLE SHUT OFF. THE CONTACT STATED THE VEHICLE WAS TOWED TO THE DEALER (MERCEDES-BENZ OF ALEXANDRIA: 200 S PICKETT ST, ALEXANDRIA, VA 22304) AND REPAIRED THE CONDUCTOR PLATE WHICH CAUSED THE VEHICLE TO STALL AND SHUT OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301289January 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CARS ECO BUTTON FUSES . ELECTRICAL FUSE . CAR STALLS DOESN'T DRIVE WELL SINCE I BOUGHT IT FROM MERCEDES DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301361January 23, 2020
ENGINE
THE CAM SHAFT INTAKE AND EXHAUST ADJUSTERS NEED TO BE REPLACED AT 77K MI, THIS IS A $5K REPAIR. I INITIALLY REPLACED THE CAM SHAFT POSITION SENORS AT 65K MI AND THE VEHICLE HAS BEEN REGULARLY SERVICED. CONSISTENT WITH REPORTS ACROSS THE COUNTRY THIS CAM SHAFT COMPONENT WILL FAIL AROUND 50K-80K MILES AND AT THAT POINT THE REPAIR IS 2/3 THE VALUE OF THE CAR IF IT WAS IN GOOD WORKING ORDER. NO ENGINE SHOULD GIVE OUT AFTER 75K MILES, THIS COMPONENT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301258January 22, 2020
SERVICE BRAKES
THE BREAKING SYSTEM HAS GONE OUT ON THIS CAR WHILE DRIVING THREE DIFFERENT TIMES. IT'S EXTREMELY SCARY AND HAS ALMOST CAUSED AN ACCIDENT EACH TIME AS THERE IS NO WARNING WHEN THE SYSTEM FAILS. ONE MINUTE THE CAR IS FINE AND THE NEXT YOU CANNOT STOP. NO WAY TO KNOW IT'S ABOUT TO HAPPEN UNTIL YOU PRESS THE BREAK PEDAL. THE FIRST TIME WE HAD IT FIXED FROM THE MECHANIC HE SEEMED TO BELIEVE IT WAS A FLUKE THE BREAK BOOSTER PART WENT BAD SO WE FIXED IT. SECOND TIME WE RETURNED TO THE SAME MECHANIC AND HE SAID THE ENTIRE SYSTEM FAILED AND REPLACED ALL THE PARTS INCLUDING THE BOOSTER. EXCEPT THIS TIME HE WAS ABLE TO EXCHANGE THE BOOSTER UNDER A PART WARRANTY. NOW IN THE LAST FEW DAYS THE ENTIRE SYSTEM FAILED AGAIN WITH NO EXPLANATION. ALL THREE INSTANCES HAVE HAPPENED IN LESS THAN A YEAR. THERE IS OBVIOUSLY A DESIGN FLAW IN THIS CAR AND IT'S EXTREMELY DANGEROUS AND WE DO NOT KNOW WHAT TO DO. WE GOT LUCKY NOT HAVING AN ACCIDENT AS WELL AS SOME OF THE SECOND AND THIRD REPAIRS BEING UNDER A PARTS WARRANTY. THERE CURRENTLY IS NOT A RECALL WE CAN FIND FOR OUR MODEL BUT IF YOU LOOK UP OTHER MERCEDES MODELS THEY HAVE A BREAK SYSTEM FAILURE RECALL. THIS NEEDS ATTENTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300834January 21, 2020
ENGINE, UNKNOWN OR OTHER
I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299944January 16, 2020
UNKNOWN OR OTHER
SUNROOF SHADE HAS UN-GLUED ITSELF IN A MATTER OF TIME THAT WOULD NOT SEEM TO BE CONSISTENT WITH MERCEDES BENZ QUALITY SPEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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