Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11421163June 16, 2021
STRUCTURE:BODY
Sunroof clips are snapping on many w205 2015 mercedes c300 models causing the panoramic roof to come loose potentially flying off the car while driving this has the potential to hurt many people. Mercedes claims there is only a recall for models up to 2011 however hundreds of thousands of later model vehicles have the same issue. I read an article saying they recently opened a recall for the later models but my vin isn’t covered. If the 100 pound panoramic roof flies off while driving on the highway at 70 mph it can definitely kill someone. Please address my concern I cannot afford to come out of pocket for Mercedes defect and lack of help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420613June 11, 2021
ELECTRICAL SYSTEM
There is an open recall on my brand of Mercedes-Benz but my Vin number isn’t included it’s on the sunroof where it stays open or it could possibly fly off it gets off track or whatever happens well mine will not go down I have to manually open it or manually close it it is a safety issue because it will refuse to go down completely and will be shaking while I am driving it puts me and others at risk but the dealership is refusing to fix it under A recall even though my brand and type is included in the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420411June 10, 2021
UNKNOWN OR OTHER
My daughter was driving at freeway speeds, when she heard, what we now know, is a portion of the sunroof panel flapping and break off. There was no warning, no instrument indication, and assume the broken part was a safety hazard to vehicles following. We took her vehicle to Fletcher Jones Mercedes in Newport Beach, but they're hesitating about repairing or reimbursing costs, due to the pending nature of the NHTSA Recall #21V197.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420341June 9, 2021
FUEL/PROPULSION SYSTEM
Heavy fuel/gasoline smell around engine bay began approximately 2 years ago while the car was still under original 5 year warranty. Fuel smell would persist outside of the vehicle despite the vehicle not being driven for multiple days. When driven, fuel smell would permeate into the cabin of the vehicle and cause mild headaches to the occupants. Taken to dealer to find cause of smell and was advised that there was nothing wrong with the vehicle. Fuel smell continues to persist since it was originally noticed without change and vehicle is no longer within warranty period. Recently, this vehicle was taken back to the same dealer for servicing for an unrelated issue. Told the service representative that there was a fuel smell that continues to linger around the vehicle when parked and inside the cabin. This inspection revealed leaks from two fuel lines and technician recommended replacement. Warning lamps, messages, or other indicators from the car never appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420137June 8, 2021
ENGINE
Vehicle won’t start or hard to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419977June 7, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Dear friends, I have received a safety recall message and contacted to my car dealership. Despite I called few times to different Mercedes my dealership (Mercedes DTLA, Mercedes Corporate office) the recall issue has not been fixed. It has been 3 months since I am calling them and requesting to fix the recall as I am psychologically uncomfortable when I have recalls in my car. Unfortunately, recall on my car has not been fixed and they are not able to give me any answer when this issue will be fixed. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419995June 7, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer along with several other unknown dealers were contact and the contact was informed that the recall repair would be done by the manufacturer as an over-the-air (OTA) update. The contact had not experienced a failure. The manufacturer was made aware of the issue and informed the contact that a timeline for the over-the-air (OTA) update was not available. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419835June 6, 2021
SUSPENSION, STEERING
The electronic rear axle differential lock is inoperative; NHTSA previously issued a recall but I was never given a date to fix by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419734June 5, 2021
STEERING, ENGINE
The steering wheel won’t go up or down The auxiliary ratidator keeps getting damaged from road debris my 3 time replacing it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419683June 4, 2021
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2014 Mercedes-Benz C250W. The contact stated while attempting to start the ignition when entering the key. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the unknown ignition component to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419197June 1, 2021
COMMUNICATION, ELECTRICAL SYSTEM
The contact owns a 2017 Mercedes-Benz C300. The contact received notification of NHTSA campaign number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer claimed that the manufacturer was responsible for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419052May 30, 2021
STEERING
Steering failed at low speeds. Something broke. Caused me to lose complete steering. Very scary and dangerous
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418977May 29, 2021
AIR BAGS, ELECTRICAL SYSTEM
Passenger side airbag light keeps coming on when someone is sitting in the car. My electrical system shuts off and on and goes haywire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418912May 28, 2021
AIR BAGS
The contact owns a 2012 Mercedes-Benz C300. The contact stated that the driver’s side air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who cleared the code. The failure recurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,541.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418528May 25, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz C300. The contact stated that her son was driving at an undisclosed speed when another vehicle's muffler detached and crashed into the undercarriage of the contact's vehicle. The front driver and passenger side tires exploded and fractured the rims. The contact stated that the vehicle's alert system failed to warn her son of the incoming object which resulted in the collision. The contact's son did not receive medical attention. A police report was filed. The vehicle was towed to the dealer and repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 6,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418551May 25, 2021
STRUCTURE:BODY
Mercedes dealership mechanic found rear subframe rusted through on 5/20/21 during oil change. Mechanic advised car is unsafe to drive, subframe can break apart while driving and cause accident. Dealership also advised this is a known issue with my model/year vehicle but currently no recall for it in the US, but there is a recall for this issue in Canada. I called Mercedes Benz USA customer care and spoke to a supervisor Benjamin who said they will not cover any repair expense for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418391May 24, 2021
SUSPENSION, STRUCTURE:BODY
1. The (RH) rear suspension forward link attach point on the rear Suspension Cross-Member (Mercedes-Benz P/N: 204-350-01-41), separated from the sub frame due to internal corrosion of the Suspension Cross-Member. Part available for inspection. 2. When part failed, the RH rear wheel alignment was no-longer fixed; some loss of vehicle steering control was experienced, especially during braking and also turning. 3. Numerous reports of similar episodes of this failure are reported in owners' and maintainers' forums. The dealer service department was familiar with this Suspension Cross-Member part failure. 5. This vehicle passed a Maryland State safety inspection performed by the seller of the vehicle 6 months and 5000 mi prior to the part failure. 6. Part failed with no warning, during normal driving on secondary roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418320May 24, 2021
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2018 Mercedes-Benz C43 AMG. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418014May 21, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The panoramic sunroof does not properly seal to car, allowing the glass to detach and fall from the vehicle during operation and likely to impair the operator during use. Furthermore, without properly sealing the internal cabin is exposed to the environment (i.e. rain, snow, ect.) causing further damage to the internal safety and electrical features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418053May 21, 2021
ENGINE
check engine light and check oil light came on in rush hour traffic in atlant during rush hour. Car started sputtering and finally made it to the shoulder of the interstate and oil was low on the dip stick. I added oil and a day later same thing. Took it to the dealer and cracked piston in #1 cylinder service guy said about 3 to 6 a day on this year benz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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