Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10763696September 14, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
I HAD TWO ISSUES WITHIN 2 MONTHS OF BUYING THE CAR EARLIER IN THIS. I PURCHASED THE CAR IN EARLY FEB 2015. I HEARD A LOUD SOUND IN THE HEATING UNIT, THEN A SMALL CLICKING SOUND ENSUED FOR OVER A WEEK. BROUGHT IT IN, THE MOTOR HAD BLOWN, SO THEY REPLACED IT WITHOUT A DIME OUT OF MY POCKET. THEN IN MARCH, I WAS DRIVING ABOUT 35 MILES PER HOUR WHEN A VERY LOUD NOISE LIKE BAD BREAKS STARTED AND WOULDN'T STOP NO MATTER WHAT I DID. WE TOWED IT USING MERCEDES, BUT HAD TO PAY FOR AN UBER TO THE DEALERSHIP. IT WAS AGAIN ANOTHER MALFUNCTION WITH THE NEW MODEL, AND THEY FIXED THE BREAKS AND ROTORS THAT SAME DAY WITHOUT A DIME OUT OF MY POCKET. I NOW HAVE 6500 MILES ON IT SINCE I GOT IT IN FEB THIS YEAR, AND THE CHECK ENGINE LIGHT CAME ON. I TRIED TO REPLACE THE FUEL CAP BUT THAT DIDN'T MAKE IT GO AWAY AND THE CAR IS DRIVING FINE. IM BRINGING IT IN LATER THIS WEEK. I SAW REPORTS THAT THERE ARE SOME CARS WITH THIS FUEL ISSUE THATS CAUSING THIS INDICATOR. OVERALL THIS ONE PARTICULAR CAR I LEASED IS A TOTAL DUD, BUT I HOPE THESE REPORTS HELP OTHERS WITH SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763374September 13, 2015
ELECTRICAL SYSTEM
PASSENGER WAS ATTEMPTING TO GET OUT OF THE CAR. TRIED TO OPEN THE DOOR HANDLE AND THE DOOR HANDLE BROKE. LEAVING DOOR HANDLE TENSION LESS. FORCING ME TO ROLL DOWN THE WINDOW TO LET PASSENGER OUT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763644September 13, 2015
EXTERIOR LIGHTING
LAS LUCES DELANTERAS DEL VEHCULO DE REFERENCIA PRESENTAN UN ALUMBRADO TENUE Y POBRE, LO QUE REDUCE LA VISIBILIDAD HACIA EL FRENTE REPRESENTANDO UN PELIGRO A LA VIDA DE LAS PERSONAS QUE TRANSITAN EN DICHO VEHCULO AL GUIAR DURANTE LA NOCHE. EL 27 DE SEPTIEMBRE DE 2014, LA COMPUTADORA DEL VEHCULO COMENZ A INDICAR PROBLEMAS CON LAS LUCES DELANTERAS, IZQUIERDA Y DERECHO. AL SER LLEVADO A INSPECCIN, SE ME INDICA QUE ES NECESARIO EL REEMPLAZO DE LOS FOCOS DELANTEROS COMPLETAMENTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762669September 9, 2015
FUEL/PROPULSION SYSTEM
I FILLED MY GAS TANK UP FRIDAY EVENING, WENT HOME AND PARKED MY VEHICLE IN THE GARAGE. THE NEXT MORNING THERE WAS A STRONG SMELL OF GASOLINE COMING FROM THE CAR. I TOOK IT TO THE MERCEDES DEALER AND THEY SAID THE SEAL AND CAP UNDER THE PASSENGER BACK SEAT NEEDED TO BE REPLACED. THEY WANTED TO CHARGE $434. NOT ONLY IS THIS DANGEROUS IT SHOULD NOT BE THE CONSUMERS RESPONSIBILITY WHEN THE MANUFACTURER PROVIDED FAULTY MATERIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762414September 9, 2015
STRUCTURE:BODY, STEERING, UNKNOWN OR OTHER
THIS IS A WELL DOCUMENTED ACCIDENT AS IT INVOLVED A POLICE CHASE OF A FELON WHO RAN A RED LIGHT AT APPROXIMATELY 50 MPH. MY CAR WAS HIT ON THE LEFT FRONT SIDE AND IS DEEMED TOTALED. NO AIR BAGS DEPLOYED IN MY VEHICLE AND I REQUIRED EMERGENCY TRANSPORT TO THE LOCAL HOSPITAL EMERGENCY ROOM. THIS ALSO INVOLVED A POLICE SHOOTING INCIDENT WITH THE DEATH OF THE OTHER DRIVER. THE VEHICLE IS PENDING TOWING TO A SALVAGE YARD.THE PRIMARY CONCERN IS A QUESTION OF DEFECTIVE AIR BAG DEPLOYMENT AND FUTURE POTENTIAL INJURY TO OTHERS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10762315September 8, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNED A 2011 MERCEDES BENZ C300. WHILE AT A STOP, THE ACCELERATOR PEDAL WAS APPLIED AND THE VEHICLE VIOLENTLY ACCELERATED TO 30 MPH. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. THE STEERING WHEEL AND THE STEERING COLUMN AIR BAGS DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED KNEE AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10761682September 4, 2015
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON I-5 NORTH COMING FROM LA JOLLA, MY VEHICLE STOPPED ACCELERATING, AND SUDDENLY STOPS IN THE MIDDLE OF A BUSY FREEWAY. I TURNED OFF THE ENGINE, THEN RESTARTED AFTER FIVE SECOND. AFTER RESTARTING MY VEHICLE IT STARTED RUNNING AGAIN. THIS HAS HAPPENED THREE TIMES ALREADY, AND HAVE BROUGHT MY VEHICLE TO THE SERVICE CENTER (ON EACH OCCASION). SERVICE REPORT INDICATE TRANSMISSION ERROR. AT TIMES, THE "SLIPPERY ROAD" SIGN ON MY DASHBOARD WOULD BLINK EVEN THOUGH THE WEATHER IS HOT OR HAS NOT RAIN FOR AGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761728September 4, 2015
UNKNOWN OR OTHER
I NOTICE THE DRIVER'S SIDE FRONT AND REAR OF THE VEHICLE WAS COMPLETELY SOAKED WITH WATER AFTER A NIGHT OF HEAVY RAIN. I CONTACTED THE DEALER AND WAS ADVISED BY THE SERVICE ADVISOR THIS IS A COMMON PROBLEM WITH THESE VEHICLES. AFTER THE VEHICLE WAS AT THE DEALERSHIP FOR A FEW DAYS I WAS ADVISED THAT THERE IS A DRAIN HOSE FROM THE SUNROOF THAT IS CLOGGED AND THE REPAIRS WILL NOT BE COVERED UNDER WARRANTY. I INFACT WENT TO THE DEALERSHIP THE SAME DAY AND WAS ADVISED BY THE SAME SERVICE ADVISOR THAT THERE WAS ANOTHER VEHICLE THAT CAME IN THAT SAME MORNING WITH THE SAME ISSUE!!! I THEN CONTACTED MERCEDES BENZ USA, SINCE THIS INFACT SEEMS LIKE A DESIGN FLAW OR VEHICLE DEFECT WHICH CAN DAMAGE THE ELECTRICAL COMPONENTS OF THE VEHICLE. AFTER SEVERAL DAYS I THEN CONTACTED THE CASE MANAGER AGAIN AT MERCEDES BENZ AND WAS ADVISED THAT AFTER REVIEWING THE CASE THEY WILL NOT ASSIST WITH ANY REPAIRS. I WAS ALSO OFFERED A $1000 TO PURCHASE OR LEASE A NEW VEHICLE EVEN THOUGH THEY WERE NOT ABLE TO ASSIST WITH DEFECT IN THE CURRENT VEHICLE. THIS ISSUED SHOULD BE A RECALL CONSIDERING THE FACT THAT IT IS IN NO WAY THE FAULT OF THE OWNER THESE VEHICLES ARE DESIGNED WITH A DEFECT AND HAVE TO COME OUT OF POCKET FOR REPAIRS. THESE VEHICLES ARE VERY EXPENSIVE AND YOU WOULDNT EXPECT THIS MAJOR REPAIR AFTER JUST 4 YEARS OF OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761483September 4, 2015
ENGINE, FUEL/PROPULSION SYSTEM
LEASED OUR MERCEDES AND SHORTLY AFTERWARDS WE STARTED EXPERIENCING HESITATION, LAGGING AND EVEN STALLING OF THE VEHICLE AS WE TRIED TO ACCELERATE. TWICE THE VEHICLE HAS STALLED AS WE PULLED INTO TRAFFIC, NARROWLY ESCAPING POSSIBLE INJURY AND DAMAGING SEVERAL CARS. HESITATION HAS OCCURRED WITHOUT WARNING, (PRESSING ON ACCELERATOR AND THE ENGINE DOES NOT RESPOND BY EVIDENCE OF NO RPM INCREASE). AGAIN, THIS HAS OCCURED NUMEROUS TIMES. WE HAVE HAD THE VEHICLE BACK TO MERCEDES FOUR TIMES, FOR A TOTAL OF 39 DAYS!!!! AND STILL TO THIS DAY, THE VEHICLE STILL HAS THE ISSUE, WHILE MERCEDES CLAIMS THERE ISN'T A PROBLEM WITH THE VEHICLE. THEY HAVE GIVEN US EVERY EXCUSE IN THE BOOK OF WHY NO PROBLEM EXISTS, EVEN AFTER THE SERVICE MANAGER STATED THAT THE CAR HAS A 6 SECOND DELAY WHICH IS UNACCEPTABLE!!!!!!! TWO DIFFERENT INDIVIDUALS HAVE DROVE THE VEHICLE AND EXPERIENCED THE SAME HESITATION PROBLEM. THE CAR IN OUR EYES IS A HAZARD TO THE STREETS AND HIGHWAYS OF THE STATE OF FLORIDA. WE ARE PAYING FOR A CAR THAT IS DANGEROUS AND HAS THE HIGH PROBABILITY OF CAUSING AN ACCIDENT WITH CATASTROPHIC RESULTS...........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760330August 31, 2015
UNKNOWN OR OTHER
I HAD JUST STOPPED IN DRIVEWAY IN MY HOUSE AFTER A 15 MILE DRIVE FROM MY OFFICE WHEN I TRIED TO OPEN THE DOOR, THE HANDLE FLAPPED ABOUT BUT DID NOT ENGAGE THE LOCK TO OPEN THE DOOR. I HAD TO START THE CAR AGAIN, ROLLED DOWN THE WINDOW (GLASS) BEFORE I COULD OPEN THE DOOR USING THE OUT SIDE HANDLE. THE LOCAL MERCEDES BENZ DEALER AND THE MERCEDES BENZ USA REPRESENTATIVE INFORMED THAT I HAVE TO REPLACE THE WHOLE DRIVER'S SIDE DOOR AT A COST OF $708 AFTER THE LOCAL DEALER DISCOUNT. MERCEDES BENZ HAS INSTALLED A PLASTIC HANDLE AS A DOOR HANDLE BUT REQUIRING BUYERS TO PURCHASE A WHOLE DOOR WHEN THE PLASTIC HANDLE BREAKS. IS THIS ALLOWED? EVEN IF THIS IS ALLOWED IS IT GOOD FOR THE CUSTOMERS? WHAT CAN YOU DO ABOUT THIS? AS FAR AS I AM CONCERNED THEY HAVE LOST A FOUR-TIME MERCEDES BENZ CUSTOMER. BUT I WANT OTHERS NOT TO GET CAUGHT IN THIS MONEY-PIT. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760375August 31, 2015
STEERING
I SAT IN THE CAR, HAD NOT STARTED IT YET, AND A "POWER STEERING MALFUNCTION, SEE OPERATORS MANUAL" WARNING IN RED WAS ON DASHBOARD SCREEN, AND ANOTHER SMALLER RED INDICATOR LIGHT OF A STEERING WHEEL WAS ON IN THE SPEEDOMETER AREA. STARTED THE CAR AND THE WARNINGS REMAINED. SHUT IT OFF AND IMMEDIATELY RESTARTED AND THE WARNINGS REMAINED. STARTING DRIVING THE CAR AND THE POWER STEERING WAS INDEED OUT. I HAD GREAT DIFFICULTY TRYING TO STEER, ESPECIALLY UNDER 5MPH. DROVE ABOUT A MILE AND THEN PARKED AND SHUT THE CAR OFF. CAME BACK ABOUT 10 MINUTES LATER, RESTARTED THE CAR AND THE WARNINGS WERE GONE AND STEERING WAS BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759799August 27, 2015
UNKNOWN OR OTHER
WHEN TRYING TO EXIT THE VEHICLE, USING THE DRIVER INTERIOR DOOR HANDLE, THE HANDLE NO LONGER ENGAGES TO OPEN THE DOOR. THE DRIVER MUST ROLL DOWN THE WINDOW TO RELEASE THE DOOR FROM THE OUTSIDE TO EXIT THE VEHICLE. IN THE EVENT OF AN EMERGENCY WHERE THE VEHICLE ELECTRICAL SYSTEM WAS NOT WORKING, THE DRIVER WOULD BE UNABLE TO LEAVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758700August 23, 2015
TIRES, TIRES:SIDEWALL
THIS IS IN REGARDS TO THE CONTINENTAL CONTI PRO CONTACT TIRES BEING DEFECTIVE. I HAVE 2 TIRES THAT WERE ON MY CPO 2014 MERCEDES BENZ THAT I PURCHASED A FEW MONTHS AGO THAT HAVE DEVELOPED BUBBLES IN THE SIDEWALL FROM NO IMPACT. I PUT LESS THAN 9,000 MILES BEFORE THE DEFECT SURFACED. MY DEALERSHIP SAYS THAT THEY AREN'T WARRANTED OR DEFECTIVE? THIS IS AN EXTREME SAFETY HAZARD AND A CAR THAT MY FAMILY DRIVES DAILY. I HAVE STARTED CONTACT DIRECTLY WITH CONTINENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750015August 20, 2015
AIR BAGS, ENGINE
TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10749702August 19, 2015
STEERING, ENGINE, UNKNOWN OR OTHER
I HAVE 2010 MERCEDES BENZ C300, MY CAR WOULD NOT START WITH MY KEY EVEN THOUGH THE BATTERY CHECKED OKAY. THIS IS A VERY COMMON FAILURE AMONG C300 MODELS (2008 TO 2013). SO MEANING CARS ARE VULNERABLE TO THIS FAILURE AROUND 5 YEAR MARK. MANUFACTURER SHOULD ISSUE A RECALL ON THESE PARTS, AS THEY HAVE A VERY BAD RELIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748041August 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ C300. THE CONTACT STATED THAT AFTER INSERTING THE KEY INTO THE IGNITION SWITCH, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE STEERING WHEEL LOCKING MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747991August 11, 2015
AIR BAGS
I WAS DRIVING DOWN THE ROAD AT 15MPH AND THE AIRBAG IN THE DRIVERS STEERING WHEEL DEPLOYED FOR NO REASON. MERCEDES DECLINES TO COMPLETE AN INSPECTION AND OFFERED TO REPLACE AND RETURN THE VEHICLE TO ME. I AM CONCERNED WITH THE DECISION TO NOT COMPLETE AN INSPECTION DUE TO THE SEVERE NATURE OF THE SITUATION. I WAS BURNED AND BRUISED ON MY LEFT ARM AND SWERVED INTO THE OTHER LANE DUE TO THE SHOCK OF THE AIRBAG DEPLOYMENT. I AM NOT COMFORTABLE DRIVING THE VEHICLE AND I DO NOT FEEL THAT IT IS SAFE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10747042August 7, 2015
SEATS
UNABLE TO MOVE DRIVER'S POWER SEAT FORWARD INTO SAFE OPERATING POSITION. HAD TO DRIVE CAR BY SITTING ON FRONT EDGE OF THE SEAT. BROUGHT TO DEALER FOR SERVICE AND SEAT OPERATION WAS RESTORED TO NORMAL AFTER A SOFTWARE RESTORE/RESET. SERVICE CONSULTANT COULD PROVIDE NO DEFINITE INFORMATION AS TO WHAT IS THE CAUSE OF THE PROBLEM. THE NEXT DAY IN THE MORNING, THE PROBLEM REOCCURED. I AM CONCERNED THAT THIS IS A CHRONIC PROBLEM THAT CANNOT BE REPAIRED. IT IS A BRAND NEW VEHICLE AND I DON'T KNOW IF THIS IS SOMETHING THAT AFFECTS OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746018August 4, 2015
POWER TRAIN
I WAS DRIVING ON A RURAL BACK ROAD AT 30 MILES, THE POWER STEERING STOPPED WORKING. A WARNING APPEARED SAYING "MALFUNCTION OF POWER STEERING". I WAS ABLE TO DRIVE HOME, ABOUT ONE MILE, BUT WITH GREAT DIFFICULTY. I CALLED MERCEDES BENZ. THEY SENT A TOW TRUCK AND TOWED AUTO TO WESTWOOD MERCEDES IN WESTWOOD, MA. I WAS INFORMED IT WAS A SOFTWARE PROBLEM AND IT HAD BEEN REPROGRAMMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735797July 22, 2015
STEERING
I HAVE 2010 MERCEDES BENZ C300, MY STEERING LOCK FAILED RECENTLY. THIS IS A VERY COMMON FAILURE AMONG C300 MODELS (2008 TO 2013). QUITE A FEW CARS ARE VULNERABLE TO THIS FAILURE AROUND 5 YEAR MARK. MANUFACTURER SHOULD ISSUE A RECALL ON THESE PARTS, AS THEY HAVE A VERY BAD RELIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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