Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10993935June 8, 2017
AIR BAGS
TAKATA AIRBAGS DRIVERS SIDE AND PASSENGER SIDE HAVE BEEN ON RECALL SINCE BEFORE FEBRUARY 2016. THE CAR LIVES IN HOUSTON, TEXAS, ONE OF THE MOST HUMID CLIMATES IN THE COUNTRY. NOTHING HAS BEEN DONE. ON THE CONTRARY, BASED ON SEVERAL DISCUSSIONS AND CALLS TO TWO LOCAL DEALERSHIPS, I FEEL LIKE NOTHING WILL EVER BE DONE. MY WIFE AND I ARE AFRAID TO DRIVE THE CAR WITH DEFECTIVE AIRBAGS AND HAVE HAD THEM DISCONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993954June 8, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY CAR AND IT SUDDENLY TURNED OFF ON ME. I TRIED TO START IT AGAIN BUT IT WOULD CRANK BUT NOT TURN ON. I HAD A LIL LESS THAN HALF A TANK OF GAS BUT THERE WAS NO GAS BEING DELIVERED TO THE ENGINE. AFTER INSPECTING THE FUEL SENDING UNIT I NOTISED THAT THE PLASTIC AROUND THE WIRE CONNECTOR PINS WAS A BIT MELTED AND THERE WAS A SMALL HOLE THAT WENT STRAIGHT TROUGH THE SENDING UNIT COVER. I REPLACED THE SENDING UNIT BUT THE MELTING STILL CONTINUES. IT SEEMS LIKE THE WIRE GETS TOO HOT AND THE PLASTIC MELTS AROUND THE PINS. IM AFRAID THIS CAN EVEN CAUSE A FIRE SINCE ALL THE FUEL IS JUST INCHES BELLOW IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993753June 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE ATTEMPTING TO START THE VEHICLE, AN ABNORMAL SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO INSKIP MERCEDES, LOCATED AT 1557 BALD HILL ROAD, WARWICK, RI 02886, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SIGNAL ACQUISITION MODULE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,282.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10993019June 3, 2017
ELECTRICAL SYSTEM
THE BLOWER OF THE CLIMATE CONTROL DOES NOT WORK WHEN THE CAR IS PARKED OUTSIDE IN THE SUN. AS A RESULT THE CAR AIR CONDITIONING SYSTEM IS IMPACTED WITH THE RISE IN TEMPERATURE. WHEN THE CAR IS PARKED IN THE GARAGE OR IN SHADE, THE BLOWER AND AIR CONDITIONING SYSTEM WORKS FINE. IT APPEARS THAT THERE IS A SHORT CIRCUIT AS A RESULT OF HIGH TEMPERATURE WHICH PREVENTS THE BLOWER / AIR CONDITIONER FROM OPERATING. PLEASE CHECK IF THIS IS A SAFETY RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992939June 2, 2017
ELECTRICAL SYSTEM
MY REAR LEFT TAIL LAMP LIGHTS WAS GOING DIMMER AND NOW IT DOES NOT WORK I CHECKED WIRES AND ONE LOOKS LIKE IT'S BURNING ...I'M NOT SURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992646June 1, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, MERCEDES BENZ OF FORT WASHINGTON 404 PENNSYLVANIA AVENUE FORT WASHINGTON, PA 19034, WAS CONTACTED AND INFORMED THE CONTACT THAT THEY HAD NOT HEARD OF THE RECALL PREVIOUSLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE DUE TO A CONSTANT HOLD TIME APPLIED TO THE CALLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED THE HE WANTED TO WITHDRAW HIS COMPLAINT. UPDATED 09/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992425May 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MERCEDES BENZ OF TAMPA FLORIDA DEALER WAS CONTACTED AND STATED THAT THERE HAD BEEN NO INCIDENCES IN WHICH THE AIR BAG FAILED DURING A REPORTED CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY HAD NOT SERVICED THIS YEAR, MAKE, AND MODEL VEHICLE AS OF YET. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992424May 31, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF EL CAJON LOCATED AT 875 EL CAJON BLVD, EL CAJON, CA 92020; (619) 365-9439) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL OCTOBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992494May 31, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (DICK DYER MERCEDES-BENZ AND VOLVO, 5825 TWO NOTCH RD, COLUMBIA, SC 29223, (803) 786-8888) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. IN ADDITION, THE KEY WOULD NOT TURN OVER INTERMITTENTLY AND PREVENTED THE VEHICLE FROM STARTING. THE DEALER REPLACED THE IGNITION SWITCH, WHICH DID NOT PREVENT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE CONTACT WAS UNCERTAIN IF THE DEALER AND THE MANUFACTURER WOULD BE ABLE TO PROVIDE A SOLUTION OR IF THE OEM PART WOULD FAIL AGAIN, IF REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONCERNS WITH THE TWO AIR BAG RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992211May 30, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS TURNED OVER IN THE IGNITION. THE DEALER (CARLTON MOTORCARS, 2446 LAURENS RD, GREENVILLE, SC 29607, (864) 213-8000) DIAGNOSED THAT THE ELECTRONIC EMISSIONS SWITCH NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS TO CHECK TO DETERMINE WHEN A DEALER COULD SCHEDULE THE RECALL REPAIRS THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/22/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992065May 29, 2017
FUEL/PROPULSION SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
TAKATA RECALL. AFTER PURCHASING MY 2010 MERCEDES C-300 I'VE NOTICED A GAS SMELL FROM THE REAR PASSENGER SIDE BUT THIS HAS GOTTEN WORSE AFTER I PARK MY CAR IN MY GARAGE OVERNIGHT. THE ENTIRE GARAGE AND VEHICLE INTERIOR SMELL LIKE GAS. I THEN NOTICE A GAS LEAKAGE SPOT FROM THE REAR PASSENGER SIDE TIRE. THIS HAPPENS WHEN I HAVE FULL TANK OR HALF OF THE TANK FULL OF GAS. I RED ABOUT THIS ONLINE I CALLED THE DEALERSHIP BUT I WAS TOLD THE RECALL/ EXTENSION TANK WARRANTY DOES NOT APPLY TO MY CAR. CONCERNING THE SEAT-BELT THE REAR PASSENGER SIDE SEAT BELT IS DEFAULT. IT DOES NOT BUCKLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992096May 29, 2017
SEAT BELTS
WHENEVER A PASSENGER IS SEATED IN THE REAR SEAT (EITHER SIDE) AND THE CAR IS BRAKED OR EXPERIENCES A BUMP IN THE ROAD, THE SEAT BELT LOCKS AND STARTS TO TIGHTEN THEREAFTER WITH A RATCHETING SOUND EACH TIME THE PASSENGER MOVES EVEN A LITTLE BIT. THIS TIGHTENING CONTINUES UNTIL THE PASSENGER STARTS SUFFOCATING FROM THE PRESSURE. WHEN THIS HAPPENS, THE ONLY OPTION IS FOR THE PASSENGER TO UNBUCKLE THE SEAT BELT AND START OVER. BUT THEN THE PROCESS REPEATS ITSELF. MY FAMILY MEMBERS NOW EITHER REFUSE TO RIDE IN THE BACK SEAT OR THEY DO NOT BUCKLE THE SEATBELT AND HOLD IT IN THEIR HAND INSTEAD. OBVIOUSLY THIS IS A SAFETY ISSUE THAT COULD RESULT IN SERIOUS INJURY IN CASE OF AN ACCIDENT. I HAVE TAKEN THE CAR TO 2 DIFFERENT DEALERS ON 4 OCCASIONS BUT EACH TIME THEY HAVE TOLD ME THAT THE SEAT BELTS ARE WORKING AS DESIGNED. I HAVE ASKED OWNERS OF 2 OTHER MERCEDES CARS OF SIMILAR MAKE AND MODEL AND THEY HAVE ASSURED ME THAT THIS PROBLEM DOES NOT HAPPEN IN THEIR CARS. I HAVE ESCALATED THIS ISSUE TO MERCEDES DIRECTLY BUT THEY HAVE REDIRECTED ME TO ONE OF THE DEALERS AND NOW I CAN'T EVEN GET THEM OR THE DEALER TO RESPOND TO MY EMAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991754May 26, 2017
AIR BAGS
I HAVE A ERROR MESSAGE ON MY CAR ABOUT MY AIRBAG ALSO I HAVE CALLED ABOUT RECALL ON THEM SEVERAL TIMES AND THEY KEEP TELLING ME WHEN THEY GET ALL THE RECALLS AND PARTS IN THEY WILL DO A MASSIVE REPAIR THIS HAS BEEN GOING ON FOR 1 LAST 18 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991697May 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED (SILVER STAR MERCEDES-BENZ 3905 AUTO MALL DR, THOUSAND OAKS CA, 91362 805-356-3067) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991351May 24, 2017
ELECTRICAL SYSTEM
ALL OTHER .MODELS RECALLED FOR IGNITION SWITCH AND STEERING LOCK. NOT THIS CAR. TOOK TO DEALER 128000 MILES AND MY EIS FAILED AND STEERING LOCK. IN ADDITION RECALLS ON AIRBAG BUT MERCEDES HAS NO PARTS TO FIX IT. THE REPAIR 1300.00$ .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991510May 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991126May 23, 2017
POWER TRAIN, STEERING, UNKNOWN OR OTHER
I GOT MERCEDES BENZ C300 2010 IN LESS THAN 6 MONTHS, THE VEHICLE DEVELOPED POWER STEERING LOCK ISSUE; THE VEHICLE WILL NOT START AND GOT ME STRANDED IN A PARKING LOT OF A GROCERY STORE. I RESEARCHED THE PROBLEM ONLINE AND REALIZED SEVERAL INDIVIDUALS HAVE HAD SIMILAR ISSUE. I BROUGHT THE ISSUE TO MBUSA, THEY DID NOT DENY ITS A COMMON ISSUE BUT SAID BASED ON THE HISTORY OF THE VEHICLE I AM NOT ELIGIBLE FOR ANY RELIEVE ON THE COST OF REPAIR. I FEEL IT IS UNFAIR THAT I WILL HAVE TO PAY FOR SOMETHING I BELIEVE ITS A MANUFACTURER DEFAULT. NOW I AM COMPELLED TO PAY $1,700 FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991195May 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THEY WERE WAITING FOR NHTSA TO APPROVE THE REPLACEMENT PARTS AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.....UPDATED 06/21/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990845May 22, 2017
FUEL/PROPULSION SYSTEM
ABOUT 5 MONTHS AGO I SMELLED A STRONG ODOR OF GAS FUMES OMITTING FROM MY CAR WHILE I WAS DRIVING ON THE FREEWAY. I LIVE IN SOUTHERN CALIFORNIA WHERE THE WEATHER GETS EXTREMELY HOT. I BROUGHT MY CAR IN TO GET CHECKED OUT AT A LOCAL MECHANIC SHOP ON 12/23/2016 AND IT TURNS OUT THAT THE FUEL TANK WAS CRACKED AND LEAKING FUEL. I LOOKED ON THE NHTSA DATABASE AND FOUND A RECALL REPORTED ON 12/03/2012 REGARDING A FUEL FILTER LEAK AS MENTIONED BELOW. NHTSA CAMPAIGN NUMBER: 12V557000 MANUFACTURER MERCEDES-BENZ USA, LLC. COMPONENTS FUEL SYSTEM, GASOLINE SUMMARY MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2011-2012 S400, S550, S550 4MATIC, S63 AMG, C300, C300 4MATIC, E350, GLK350, GLK350 4MATIC, CL550 4MATIC, AND CL63 AMG VEHICLES I MANUFACTURED FROM APRIL 18, 2011, THROUGH JULY 12, 2011. DUE TO AN IRREGULARITY STEMMING FROM THE MOLDING PROCESS OF THE FUEL FILTER FLANGE, THE FUEL FILTER FLANGE MAY CRACK WHEN OPERATED IN HIGH TEMPERATURES. ALTHOUGH THE RECALL WAS SPECIFICALLY FOR MERCEDES BENZ C300 MANUFACTURED IN 2011, I BELIEVED IT SHOULD ALSO EXTEND TO THE PREVIOUS YEAR; 2010. IM REPORTING THIS TO SEE IF ANY OTHER CARS HAD THE SAME EXACT ISSUE AS WHAT WAS DESCRIBED ABOVE. I BELIEVE THIS IS A DEFINITE FIRE RISK ESPECIALLY TO THOSE LIVING IN VERY HOT LOCATIONS SUCH AS SOUTHERN CALIFORNIA. I WOULD LIKE TO KNOW IF THE RECALL COVERS MY CAR AND IF SO I WOULD LIKE TO GET REIMBURSED FOR THE SERVICES I PAID TO THE MECHANIC SHOP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990903May 22, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT FOUND WATER ON THE FLOOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAINAGE CHANNEL ON THE SUN ROOF WAS PLUGGED AND CAUSED WATER TO DRAIN INTO THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WAS ADVISED TO CONTACT THE INSURANCE COMPANY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,234. UPDATED 06/23/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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