Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11048485November 26, 2017
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
NOTICES OF RECALL; SCHEDULED WITH DEALER AND NEVER RECEIVED A CALL BACK TO REPLACEMENT. THE CALL SMELLS STRONGLY OF BURNT PLASTIC SINCE I BOUGHT THE CAR. EVERY SINGLE CAR MAINTENANCE PERSON TELLS ME THE CAR EMITS THAT SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048503November 26, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE CAR ENTERS LIMP MODE IN THE HIGHWAY WHERE IT LOOSES ALL THE POWER AND WARNING POPS UP AS ACTIVE BRAKE ASSIST IS INOPERATIVE, TRACTION CONTROL LIGHTS COME ON AS WELL. IF YOU MANAGE TO GLIDE THE CAR TO A STOP AND RESTART THE CAR, THE CAR STARTS TO BACK UP AS NORMAL. TOOK THE CAR FOR SERVICE SEVERAL TIMES, INTAKE AIRFLOW SENSOR WAS REPLACED BUT THE CAR STILL HAS THE SAME ISSUE. UPON SEARCHING ONLINE, THIS IS A VERY WELL KNOWN ISSUE WITH THE NEWER MECEDES CARS WHERE THE CAR GOES INTO A SAFETY MODE WHERE THE ENGINE CUTS ALL THE POWER TURNING THE SITUATION INTO A EVEN MORE DANGEROUS SCENARIO. AS PART OF THE SAFETY MODE, IF THE CAR LOOSES ALL THE POWER, THEN THERE IS FEW THINGS THAT CAN BE DONE TO COME OUT OF IT. THIS IS A MAJOR SAFETY CONCERN AS REPEATED OCCURENCE OF THIS PROBLEM HAS THE ABILITY TO CAUSE A SEVERE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048515November 26, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TAKATA RECALL, NOT ACTION TAKEN IN A EFICCIENT TIME BRAKES 2017 ELEC STABILITY CONTROL 2013 AND 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048428November 26, 2017
AIR BAGS
TAKATA RECALL MANUFACTURER (MERCEDES DEALER) IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER BECAUSE THE PART(S) IS/ARE NOT AVAILABLE. MERCEDES DEALER IS NOT ABLE TO PROVIDE ANY DATE WHEN THE PART WOULD BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048371November 25, 2017
AIR BAGS
TAKATA RECALL - MY CAR IS ON THE MERCEDES TAKATA RECALL LIST AND THE DEALERSHIP HAS FAILED TO PROVIDE A REPLACEMENT AIRBAG FOR NEARLY 2 YEARS. THE NOTICE LETTER SAYS DRIVING THE CAR WITH DEFECTIVE AIRBAGS INVOLVES RISK OF INJURY OR DEATH. MERCEDES HAS FAILED TO OFFER ANY REMEDY AND I AM DRIVING A CAR WITH A DEFECTIVE AIRBAG. MERCEDES HAS FAILED TO PROVIDE UPDATES OR INFORMATION ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048392November 25, 2017
AIR BAGS
TAKATA RECALL..: I RECEIVED A NOTICE THAT THE AIRBAG IN MY CAR IS ON RECALL...WOULD LIKE TO KNOW WHEN I SHOULD EXPECT THE REPLACEMENT. THE BEVERLY HILLS DEALERSHIP DIDN'T KNOW WHEN THEY WOULD HAVE A REPLACEMENT FOR MY CARE. I DON'T FEEL SAFE DRIVING MY CAR KNOWING ABOUT THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048186November 24, 2017
AIR BAGS
TAKATA RECALL I WAS INVOLVED IN A HEAD ON COLLISION IN 2015 DRIVING MY 2012 MERCEDES C250. THE IMPACT WAS SEVERE AND TOTALED MY CAR, BUT THE AIRBAGS DID NOT DEPLOY. MY CRASHING SPEED WAS WELL OVER 45MPH. I PURCHASED A MERCEDES BENZ FROM THE DEALER FOR ITS SAFETY AND I AM DISAPPOINTED THAT MERCEDES BENZ FAILED TO RECOGNIZE THE DEFECT BEFORE SELLING ME A CAR THAT WASN'T SAFE. I AM LUCKY TO WALK AWAY WITH MINOR INJURIES, I HAVE BEEN TERRIFIED OF DRIVING A MOTOR VEHICLE EVER SINCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11048019November 22, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 65 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE DUE TO AN ABRUPT STOP. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED MINOR INJURIES AND PAIN THAT REQUIRED MEDICAL ATTENTION AND A PHYSICAL THERAPIST. THE VEHICLE WAS TOWED TO AN UNKNOWN BMW COLLISION AUTO CENTER. THE VEHICLE WAS NOT DECLARED TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047700November 21, 2017
AIR BAGS
TAKATA RECALL - REPLACEMENT AIRBAGS ARE STILL NOT AVAILABLE FOR MY VEHICLE AND ARE NOT REPLACED. NEED REPLACEMENT ASAP AS CAR IS NOT USED AND IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047734November 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF PITTSBURGH (4709 BAUM BLVD, PITTSBURGH, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047741November 21, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047852November 21, 2017
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 65 MPH AND THE PANORAMIC SUNROOF ON MY MERCEDES C300 EXPLODED. I SAY "EXPLODED" BECAUSE NOTHING STRUCK THE GLASS AND MOST OF THE GLASS BLEW OUT AND OFF THE CAR, NOT IN. THE SUNROOF WAS CLOSED AT THE TIME, SO THERE WAS NO WIND PRESSURE. AFTER I STOPPED, YOU CAN EVEN SEE WHERE THE GLASS REMAINING IS STICKING UP, NOT DOWN. THE SHADE WAS OPEN SO GLASS DID FALL INTO MY CAR, CUTTING MY ARM. IF KIDS OR OTHERS WERE IN THE CAR, IT WOULD LIKELY HAVE CUT THEM OR COULD HAVE RESULTED IN GLASS DUST IN THEIR EYES, ETC. IT ALSO COULD HAVE CAUSED AN ACCIDENT BY SCARING ME BUT ALSO SINCE MUCH OF IT BLEW OFF MY CAR, IT PUT THE CARS BEHIND ME IN DANGER AND COULD HAVE CAUSED THEM TO CRASH. MERCEDES HAS NOT TAKEN RESPONSIBILITY OF THIS YET, BUT I HAVE BROUGHT THIS TO THEIR ATTENTION. THE VEHICLE WAS ONLY A LITTLE OVER 1 YEAR OLD AND ONLY ABOUT 17,000 MILES ON IT. NO WAY SHOULD THIS HAVE HAPPENED. I HAVE MORE PICTURES, IF YOU WANT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047429November 20, 2017
AIR BAGS
TAKATA RECALL CONTACTED MERCEDES BENZ IN ENCINO , CA OVER YEAR AGO REGARDING AIR BAG RECALL. NEVER HEARD BACK ABOUT OBTAINING FREE REPLACEMENTS. I WAS TOLD THEY WOULD GET BACK TO ME. WE HAVE BEEN DRIVING AN AT RISK VEHICLE FOR WHAT WILL SOON BE OVER TWO YEARS SINCE THE RECALL WAS ANNOUNCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047440November 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AUDI FORT LAUDERDALE DEALER LOCATED AT 1200 N FEDERAL HWY, FORT LAUDERDALE, FL 33304 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047482November 20, 2017
AIR BAGS
TAKATA RECALL- DUE TO THE TAKATA AIRBAG RECALL MY VEHICLE CAN NOT BE SOLD OR TRADED TO A DEALERSHIP UNTIL A REMEDY IS AVAILABLE. THIS ISSUE, IN ADDITION TO BEING FRUSTRATING, NEGATIVELY IMPACTS THE VALUE OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047484November 20, 2017
AIR BAGS
TAKATA RECALL- NHTSA RECALL #16V363 AND MANUFACTURER RECALL # 2016070003 ACTIVE RECALL SINCE MAY 25, 2016. NO REMEDY YET AVAILABLE. UNSAFE TO OPERATE VEHICLE. MANUFACTURER HAS NOT ADDRESSED THIS IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047491November 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF UPDATED 8/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047600November 20, 2017
AIR BAGS
TAKATA RECALL SINCE MAY 2016 OR EARLIER, I HAVE BEEN FOLLOWING UP WITH DEALER AS TO WHEN THE DEFECTIVE AIRBAG THAT POSE A PERSONAL SAFETY RISK WILL BE REPLACED. BUT ALMOST A YEAR AND HALF LATER, DEALER STILL STATES THAT NO AVAILABLE PARTS ARE AVAILABLE FOR REPLACEMENT. A LOT OF OTHER CARS OF OTHER MAKES AND MODELS HAVE ALREADY BEEN REPLACED BUT MINE STILL HAS NOT YET. IN THE MEANTIME, THERE IS NO SCHEDULE EVEN AS TO WHEN THIS WOULD BE FIXED. SHOULDN'T THERE BE A DEADLINE? IN THE MEANTIME, I AM STILL TAKING SAFETY RISK EVERYDAY AND IT IS HARD TO SELL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047375November 20, 2017
AIR BAGS
"TAKATA RECALL" I'M STILL WAITING AS OF NOVEMBER 20, 2017 TO HEAR BACK ON WHEN MY RECALLED DRIVER AIRBAG CAN BE SERVICED. RECALL NUMBER16V081
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047277November 19, 2017
AIR BAGS
I RECEIVED A RECALL NOTICE A LONG TIME AGO (AS MUCH AS 2 YEARS OR MORE?). I KEEP CHECKING WITH THE DEALER ONLY TO BE TOLD THEY HAVEN'T RECEIVED REPLACEMENT AIRBAGS. I DON'T LIKE THE SAFETY IMPLICATIONS AS WELL AS THE POSSIBLE IMPACT ON THE VALUE OF MY CAR. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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