Mercedes-Benz AMG GT Complaints

36 consumer complaints on file.

#11476111July 27, 2022
ENGINE
2016 MERCEDES BENZ AMG. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-478. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462109April 25, 2022
SEATS, WHEELS
1)The side cover on the driver’s seat covering the seatbelt harness area detaches from the seat. The defect has been shown to the Mercedes dealer, Autohaus on Eden of Northbrook, IL several times. The dealer refuses to fix it. 2) The wheel hubcaps fly off during a normal drive of 30 mph risking injuries to other vehicles. The recall has been issued by NHTSA, but the same dealer refuses to acknowledge and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454702March 1, 2022
POWER TRAIN
The contact owns a 2017 Mercedes-Benz AMG GT. The contact received a notification for NHTSA Campaign Number: 21V478000 (Power train) however, the part to do the recall repair was not yet available. The dealer was contacted twice and confirmed twice that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and transferred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450273February 3, 2022
EXTERIOR LIGHTING
Unable to read onboard computer screen in daylight conditions. The dimmer switch does not change the light setting on the computer screen, but does change the lighting illumination on the tach and speedometer. The computer screen has come on bright a few times in the past year, but only for less than a minute. It then goes back to the dim setting. This has been checked by two MB dealers who have said that “this is the way it is.” I know that isn’t right as the the computer screen has illuminated a few times to bright so it can be read in daylight conditions. I am unable to view the computer screen in daylight conditions, so unable to tell if cruise control is on or off and what speed it is set at. There are many other functions on the screen that can not be read. This includes outside temperature, time, active systems and fault notifications, to name a few. While driving, I try to read what’s on the screen which takes my attention away from driving. I would call this a safety issue. Based on internet search, I am not the only one with this problem on a 2019 Sprinter. MB knows of this problem, but will not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427627August 3, 2021
POWER TRAIN
The contact owns a 2018 Mercedes-Benz AMG GT-R. The contact received notification of NHTSA campaign number: 21V478000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there were abnormal sounds while shifting gear. The dealer was made aware of the failure and scheduled an appointment for diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was 3,200. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421188June 16, 2021
WHEELS:HUB
The contact owns a 2019 Mercedes-Benz GT53. The contact stated while driving 55 mph, the rear driver's side center wheel hub detached without warning. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406344April 4, 2021
POWER TRAIN
DRIVING ON THE INTERSTATE AND HEARD 2-3 LOUD POPS, CAR WAS IN MOTION AND LOSS POWER AND WOULD NOT ACCELERATE. LUCKY THERE WAS NO OTHER CARS ON THE INTERSTATE AT THE TIME, CAR WILL START BUT WILL NOT MOVE. HAD IT TOWED TO THE NEAREST MERCEDES DEALERSHIP AND THEY SAID IT WAS THE 2 PIECE DRIVESHAFT THAT CAME APART. THE DEALERSHIP SAID THERE WAS A RECALL BUT ITS NOW CLOSED, AND WOULD NOT REPAIR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364837October 17, 2020
SERVICE BRAKES, WHEELS
I COULDN'T GO TO TAKE THE CAR ON A TEST DRIVE. I WAS 3 HOURS AWAY BUT THEY HELP ME GET EVERYTHING DONE ONLINE. AND WHEN I WENT TO GET THE VEHICLE.MY BROTHER NOTICE A BUBBLE ON THE TIRE. TOLD THE REPRESENTATIVE HE SAID HE WILL SEND ME A NEW TIRE. HE SUBMITTED IT THROW THE INSURANCE. AND WHEN I TOOK THE CAR ON DRIVES BRAKES WERE MAKING NOISES. I ASKED HIM HE SAID IT PASSED INSPECTION I TOOK IT TO MERCEDES DEALER AND THEY SAID I NEED BRAKES FOR BACK TIRES AND A NEW BACK TIRE AS WELL CUZ THERE'S BUBBLE ON IT AS WELL.I HAVE 60 DAYS WARRANTY. TEXTING THEM CALLING THEM THEY KEEP SAYING THEY WILL GET BACK TO ME BUT NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363478October 8, 2020
SERVICE BRAKES
I BOUGHT A C63 AMG 2016 FROM DCH FORD OF THOUSAND OAKS CA ON 9/18/20 AND 9/21 I HEARD BRAKE NOISE I CALL THE DEALER TO INFORM THEM ABOUT THE NOISE AND THEY SAID I BOUGHT AS IS, I TOOK THE CAR TO MERCEDES BENZ OF ENCINO CA TO GET A FULL INSPECTION . I GOT A REPORT STATING THAT THE BRAKES WERE 2 MM ALMOST NO BRAKES I CALL THE DCH FORD AND ALSO SEND THEM THE REPORT FROM MERCEDES BENZ DEALER AND THEY SAID THAT THE BRAKES WERE 4 MM WHEN I BOUGHT THE CAR, I ONLY DROVE THE CAR FOR 273 MILES WHICH IS NOT ENOUGH FOR WEARING DOWN THE BRAKES AND ENDING WITH BAD BRAKES. I JUST NEED THEM TO TAKE CARE OF THIS ISSUE AS WE ALL KNOW THIS IS A SAFETY MATTER EVEN IF I BOUGHT IT AS IS , THEY CAN'T SELL A CAR WITH BAD BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354951September 14, 2020
ENGINE
THE ENGINE STARTED TO MISFIRE AT 39,427 MILES IN WHICH MY WARRANTY HAD JUST EXPIRED A MONTH PRIOR TO THE ISSUE I TOOK THE VEHICLE TO A MECHANIC AND HE DETERMINED THE SPARK PLUG WAS BREAKING DUE TO A ENGINE MALFUNCTION FROM THE MANUFACTURE AND THAT COOLANT WAS MIXING WITH THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353885September 8, 2020
POWER TRAIN
MY GLC300 2016 COULDN'T START AND THE INFORMATION APPEARED ON THE SCREEN: 'POWER STEERING MALFUNCTION'. ON THE NHTSA WEBSITE, I FOUND THAT MY CAR NEEDED TO BE RECALLED DUE TO STEERING PROBLEMS, BUT I DID NOT RECEIVE A CALL ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341031July 23, 2020
UNKNOWN OR OTHER
WHILE LEAVING WORK AND MAKING A RIGHT TURN MY CAR DIED, A QUICK MALFUNCTION NOTIFICATION CAME ON THE DISPLAY THEN NOTHING. I WAS STUCK IN THE MIDDLE OF THE ROAD. IT TOOK MINUTES TO BE ABLE TO START UP THE CAR AND GET IT TO SHIFT. IT WAS A COMPLETE FAILURE IN MIDDLE OF TRAFFIC. IT'S NOW BEEN AT THE DEALER FOR 16 DAYS. NO END IN SIGHT. MBUSA HAS BEEN HORRIFIC IN THEIR CUSTOMER SERVICE. NOTHING SHOWS ON THE DIAGNOSTIC CHECK. BUT. ON A TEST DRIVE WHILE LEAVING THE CAR IN THE HOT PHOENIX SUN AND IT DID THE SAME FAILURE. THE SAME ISSUE HAPPENED WITH MY HUSBANDS CAR ON THE SAME DAY SAME MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340800July 22, 2020
SUSPENSION, UNKNOWN OR OTHER
THE PANORAMIC SUNROOF WAS ALMOST DETACHED WHEN I TRIED TO OPEN IT ON THE FREEWAY,AND THE PROBLEM NOW IS NOT CLOSING ALL THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339593July 15, 2020
UNKNOWN OR OTHER
IN A BUSY INTERSECTION I WAS MAKING A LEFT TURN, AS I WAS EDGING OUT MY CAR DIED, EVERYTHING STOPPED, A QUICK MALFUNCTION ERROR WAS SEEN ON DISPLAY. TOOK MY 5 TRIES TO GET GOING AND PULL OFF, VERY SCARY, MY WIFE HAS THE SAME 2020 MODEL, SHE HAD THE SAME ISSUE TWO HOURS LATER, IT WAS THE HOTTEST DAY TO DATE IN PHOENIX, BOTH CARS WERE OUTSIDE, SHE WAS LEAVING HER PARKING LOT AT WORK WHEN IT HAPPENED. TWO CARS THE SAME MODEL, SAME DAY HAVE TIS ISSUE WITH LESS THAN 3K MILES, BOTH CARS ARE IN THE SHOP, 8 DAYS AND COUNTING, I FILED A COMPLAINT WITH MEBEN THAT WE WANT ARE MONEY BACK, LOCAL DEALER AND MBENZ ENGINEERS ARE INVOLVED,. NO RESOLUTION. DEALER RAN DIAGNOSTIC TEST, SHOWED NOTHING, BUT LEAVING THE CAR OUT ALL DAY AND TAKING FOR A TEST RIDE THEY HAD THE SAME CATASTROPHIC FAILURE. MY WIFES VIN IS [XXX], ITS A HUGE SAFETY ISSUE AND THE ATTITUDE IS A MERE SHRUG OF THE SHOULDERS REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309465February 16, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE VEHICLE IS A 2018 MERCEDES-BENZ E63S AMG. THIS COMPLAINT TIES TO COMPLAINT NUMBERS 11301860 AND 11307931 REGARDING VIN [XXX]. IN ADDITION TO THE MESSAGES REFERENCED IN THE PRIOR COMPLAINTS, THE CAR NOW MESSAGES THIS: ?NO ESP ASSISTANCE -- DRIVE ON CAREFULLY; CONSULT WORKSHOP? AND ?ELECTRONIC REAR AXLE DIFFERENTIAL LOCK INOPERATIVE.? ADDITIONALLY, THE CAR IS EQUIPPED WITH AN ELECTRONIC EMERGENCY BRAKE WHICH ON ONE OCCASION AUTONOMOUSLY PREVENTED THE CAR FROM MOVING FORWARD. THE M-B DEALERSHIP HAS SO FAR FAILED TO CORRECT THESE PROBLEMS AND, AS FAR AS I CAN TELL, HAS NO PLAN TO DO SO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180427February 15, 2019
STEERING
DRIVING THE CAR IN THE HIGHWAY AND STEERING WHEEL LOCKED AT 40 MILES PER HOUR (MIRACLE THAT I DID NOT HAVE AND ACCIDENT. SENT THE CAR TO THE DEALER MULTIPLE TIMES AND SAID IT WAS A ELECTRONIC (SOFTWARE ISSUE ). SAME PROBLEM CAME BACK AFTER TRYING TO TURN OUT OF A BUSY STREET. CAR IS AT THE DEALER AND I DO NOT THINK THEY KNOW WHAT IS THE ISSUE OTHER THAN REPLACE ALL KINDS OF PARTS. I NEED HELP SINCE MERCEDES DOES NOT FEEL THAT IS A PROBLEM THAT SHOULD MOBILIZE THEIR EFFORTS TO RESOLVE- I GUESS IF I HAD LET THE CAR GET TO THE DITCH AND CRASH THEY WOULD BE MORE RESPONSIVE. THE CAR STILL AT THE DEALER 2/14/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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