Mercedes-Benz A-Class Complaints (2019)

50 consumer complaints on file.

#11580830April 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The moonroof is not working properly the shade part gets stuck and won’t open completely it gets to certain point and stop and shade part bunches up. I have noticed all lot of owners online with this same A220 2019 make and model and year are having the same issues. I taken it Mercedes and was told it’s no longer under warranty and that it would cost me $265 just if diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566730January 20, 2024
UNKNOWN OR OTHER
While turning on my Rear defrost to defrost my windshield I heard a explosion then my rear windshield started crackling and shattering all over. I then turned the rear defrost off. Got out to see my whole windshield has shattered from each edge corner spreading from top to bottom. But I don't smell anything burning it sounded like something had blown out but it was extremely loud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559413December 11, 2023
ELECTRICAL SYSTEM
On 03/10/23, I contacted the Mercedes-Benz service department regarding the black screen on the driver's side display. The Mercedes-Benz service personnel informed me that the screen needed to be replaced, with an estimated cost of around $2000. I agreed to their suggestion and authorized the replacement. Later, the Mercedes-Benz service personnel contacted me again, stating that the black screen issue was not resolved and recommended replacing the computer mainframe, which would cost over $6500. I refused their suggestion as the cost exceeded what I was willing to pay. When I went to pick up my car from the Mercedes-Benz dealership, I noticed that the central control display screen was also blacked out. I confronted them about it, and they admitted that they were responsible for the damage. However, they stated that they were not liable for compensation because I did not pay the initial $2000 for the replacement of the screen. My argument is that I was willing to pay for the replacement, but they failed to fix the screen. Why should I be held responsible for the payment? Additionally, they did not even replace the screen, so why should they use the excuse of the unpaid replacement cost to avoid compensating me for the damage they caused to my central control display? It is unfair to expect a fair exchange when they neither replaced the screen nor fixed it. I feel that this situation is an act of consumer mistreatment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550072October 15, 2023
ELECTRICAL SYSTEM
The display screen of the driver's seat was damaged due to the automatic update last month. The dealer told me to replace the display screen for US$2,000. After I agreed to pay, I was told that the central control display screen was broken again and needed to be replaced for nearly US$7,000. I refused the dealer. However, the central control display screen was still good originally. Now the main driver does not have a display screen, and even the central control screen is damaged. The central control screen is damaged due to their operation. How should I protect my rights in this situation?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530109July 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Mercedes-Benz A220. The contact stated while driving approximately 30 MPH, there was a loud banging sound coming from the roof of the vehicle. The contact stated that after stopping to inspect the vehicle it was discovered that the glass sunroof had shattered. The contact stated that there was no impact to glass sunroof to cause the glass sunroof to shatter. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526088June 8, 2023
ENGINE
The contact owns a 2019 Mercedes-Benz A220. The contact stated that the engine check warning light was illuminated. The vehicle was taken to the dealer and PCV and purge valve and other unknown valves were replaced but the failure persisted. The vehicle was taken back to the dealer and a software updated was performed; however, the failure reoccurred. The vehicle was taken to the dealer and the contact was informed that the vehicle needed another software update. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519449April 28, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Mercedes-Benz A220. The contact stated that upon attempting to refuel the vehicle, the gas cap failed to open. The vehicle was towed to the dealer, where the fuel door intermediate lid was opened, and the contact returned to the gas station to refuel the vehicle; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the fuel door release motor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513666March 24, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513138March 21, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
For about two years, I have been experiencing problems with my Mercedes Benz, and Mercedes Benz has done nothing to help. The jolting issues on my 2019 Mercedes Benz A220 4 matic have never been fixed. I am afraid to drive because I am a young woman, and I cannot afford to get a new car due to financial issues. I have been without a car for several weeks because they haven't been able to fix the same issue. In addition, I have had to request Mercedes loaner cars consistently when my vehicle is being repaired. I want this to be over and to have my car fixed for good. It has caused me emotional and mental distress to have to pay for rentals when they don't have loaner cars. Mercedes has found the issue, however, the problem will return. I have been to their locations approximately 10 times due to this issue, and I feel there is never a resolution. It has been evident each time I visit Mercedes Benz that they don't care about me as a client. The whole process of trying to "fix" the jolting issue has taken nearly over a month, which has become unbearably stressful for me. The car problems have affected my work as well as my academic life as a student.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505702February 5, 2023
UNKNOWN OR OTHER
I have leased this vehicle from New in 2019. Since early 2020 I had the check engine come on as well as Tire Sensors. I informed Dealership and they took in for repair. My vehicle is repaired and handed back only for the check engine light and tire sensors to come back on. My vehicle has been in the service department for about 8 times and each time the check engine returns. No reason is given for the failure other than "bring it back and we will fix again". My check engine light is currently now back on and I have to return it again on Tuesday 7th Feb. It would have been in for repair more times but in 2020 I was told by the Dealership Service Manager at that time that it was safe to drive with the check engine light on..which I did. At this time I did contact MBusa and dealt with Executive Referral Manager [XXX]. I also contacted her again in 2022 for assistance. The Dealership can not fix the Check engine light as they have proved by the multiple failed attempts. They have has my vehicle in for weeks during my 42 month lease which ends on 30th March 2023. For nearly all this time the check engine light has been on I have recently again discussed this with MBusa and last week I was connected to another MB Executive Referral Manager called [XXX]. He confirmed that MBusa can not give vehicle mechanical or safety advice [which I found strange] as there is no department within MBusa that deals with this type of enquiry. He stated that whatever the Dealership sees as being safe then MBusa will stand by that decision. I have driven for nearly the whole of my lease with Check engine light on and tire sensor readings. I am handed back my vehicle with the assurance that it has been repaired only for it to fail .on one occasion within 2 miles drive from picking it up. Service Manager does not see this as an issue but I am totally unsure as to what the warning light is telling me and this has made me not enjoy my vehicle or to feel safe. Hence the reason it has 22k. INFORMATION Redacted PURSUANT TO THE FREEDOM OF I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501844January 15, 2023
ENGINE
Failed Cylinder head. Car diagnostic completed. The issue will cause the engine to stall in traffic and have acceleration issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499584December 30, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Engine misfiring. The cylinder needs to be replaced which causes the fuel-air mixture not to operate correctly. I see a recall for the issue for the 2019-2020 A class Mercedes but my VIN number does not appear to be associated. Please see the recall below: NHTSA CAMPAIGN ID: 21V961000 Report Date: DEC 12, 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499408December 29, 2022
SUSPENSION, STEERING
The contact owns a 2019 Mercedes-Benz A220. The contact received notification of NHTSA Campaign Number: 21V990000 (Suspension, Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470964June 25, 2022
AIR BAGS, ELECTRICAL SYSTEM
My A220 has numerous problems starting the airbag failure light comes on very often which I took in for a repair - Mercedes of downtown stated they fixed but it still has the airbag failure light appearing every now and again. The second issue that keeps happening is what I believe is a transmission failure, the first time I bought the car I noticed it kept jolting when accelerating and or going up a hill. I was quite scared because I had a ford focus that did the same thing and would die on me all the time. This A220 has the same exact jolting as my ford focus did but does not die. I kept bringing my car into Mercedes and explaining my concern, they didn't find any issues until recently when Mercedes stated it was the "battery" after they "supposedly fixed the issue, I noticed a month went by and the car continues to have the same jolting. I am extremely terrified of driving this car at this point and need assistance in having Mercedes look into this deeper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461961April 24, 2022
WHEELS
A few weeks ago, I abruptly noticed that my front right tyre pressure was lower than the rest. I went to a gas station and filled air in the tyre and all was good. I drove over 200 miles in 3 days and did not see any significant issues. After this, I didn't drive for about 3 days as I was working for home. Over these 3 days the tyres seemed to have lost pressure again! I got my types checked and turns out the wheel rims, which are manufactured by Mercedes have a crack in them. This has happened out of nowhere and for absolutely no reason at all. I did not hit anything or go over any potholes. As a certified engineer, I can attest to the fact that this is not normal, the wheel rims getting damaged before the tyres of the car are affected is not good design on the part of Mercedes. I have seen a lot of forums and a lot of people complaining about this issue and I firmly believe action needs to be taken against Mercedes to rectify this life threatening issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456666March 14, 2022
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle has a open recall which has made me lose money due to not being able to trade it or even sell it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454887March 2, 2022
ENGINE
The contact owns a 2019 Mercedes-Benz A220. The contact stated that while driving approximately 45 MPH, the vehicle erroneously reduced speed to 12 MPH with the check engine warning light illuminated. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449312January 28, 2022
STEERING, SUSPENSION
The contact owns a 2019 Mercedes-Benz A220. The contact stated that he received notification of NHTSA Campaign Number: 21V990000 (Steering, Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446252January 4, 2022
AIR BAGS
We was driving 3 days ago at night was heavy raining and the passenger bag deployed for not reason scare my daughter and I few bruises on her .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441309November 22, 2021
UNKNOWN OR OTHER
The contact owns a 2019 Mercedes-Benz A220. The contact received a notification for NHTSA Campaign Number: 20V045000 (Unknown or Other) however, the part to do the recall repair was not yet available. The dealer was notified about the recall and the contact was informed that the NHTSA had to confirm the approval of the recall. The manufacturer had been notified of the recall and confirmed the information. MBAG intended to submit a petition for inconsequential noncompliance for NHTSA review. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz A-Class