Mazda CX-90 Complaints (2024)

331 consumer complaints on file.

#11722423March 6, 2026
VISIBILITY/WIPER
good morning, i'm [XXX]. i have taken untold number of caps off of windshield washer fluid reservoirs so i could put in fluid. this is the first time i've ever had issues with the little flange on the underside of the cap breaking. this is the second time it has happened and this time i was extra extra gentle with removing it and attempting to put it back on since they cost over $20, which in itself is abhorrent price for such a cheap piece of junk, but one of the little cheap plastic flanges broke again. this is plain and simple highway robbery. this is a $50k suv and this is what we get? this is horrible and should not be allowed to stand. i know these companies MO is to cut their cost and make their parts as cheap as possible and sell it for more and more. please please please look into this and make mazda make a quality cap that customers can depend on instead of being outraged at. mazda is making millions off the people who trust them to make quality parts. i called a mechanic at our local mazda dealer when i was trying to put the cap back on cause i didn't want to force anything. he knew exactly what the problem was. he said these caps are pieces of junk and most people just go without it. this is unacceptable to me and i'm sure everyone who's had this unfortunate experience. we are supposed to go without a cap on a $50k vehicle???? Again please please please make mazda make a quality cap for their customers. thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722324March 5, 2026
UNKNOWN OR OTHER
NOTES FROM SERVICE TO MY CX90 MAZDA FROM HILEY MAZDA OF HUNTSVILLE 256-578-1915 During my last oil change with Maza on Nov. 12, 1pm the dealership noticed my windshield wiper fluid leaking into the radiator. They had to order a new radiator and repair this problem. They gave me a loaner CX90 for a week until a new radiator and parts arrived. On Dec 03 new radiator came in and my Mazda dealership and they replaced the radiator and windshield wiper mechanisms. Now on [XXX] I noticed my coolant reservior was empty while I was filling my windshield washer reservior. I drove my vehicle to the nearest Kelley Car Parts store and they filled the reservior for me and suggested I get the vehicle to Hiley Mazda asap. I called Mazda on Monday March 2 and they said to bring the vehicle in on March 3 at 1pm. They are now keeping my vehicle to find out what the problem is. I believe they never replaced the new radiator properly. I now have been give a CX50 as a loaner while they again try to fix my car. I am [XXX] and should not have to deal with this. A Mazda 2024 CX90 with only 20, 202 miles on it should not be having these issues. I researched and have found out the Mazda CX90s are having major problems with the radiators leaking from the sides and customers have to have their radiators replaced. This problem should not be happening to a vehicle I purchased brand new [XXX]. I believe Mazda should replace my vehicle with a new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721941March 4, 2026
UNKNOWN OR OTHER, STEERING, ENGINE
My car is giving me various problems with a gear box(a) and accelerations(b). a. It shift from one gear to another on its own. The gear can be put in Reverse, but the light would indicate Park, and the car would not move. Sometime I put the car into Drive and the Parking Break would come up and wont let me release it until I put the car back into Park mode. I've already had multiple"glitches" like this. Couple of weeks ago, when coming out of a stop sign, the gear shifted from Drive into Neutral in the middle of intersection with 2 minors in the car. b. The car experiences acceleration problems every time it come from a stop. It moves very slow and "jerks" as if it is about to shut down. This problem has gotten getting worse in the last couple of weeks. I brought the car to Mazda dealer last summer, as the gear box would take forever to unlock for driving. They said it is normal and thats just like the car is. I have my 3 children [XXX] and [XXX] ) with me 95% of my driving. I have big concerns about this vehicle and its safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720818February 26, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The authorized dealer, Cochran Mazda, previously bypassed the vehicle’s hybrid system and returned the vehicle to us stating it was safe to operate and that we could disregard warning messages until a replacement hybrid battery became available. Prior to this, we had reported repeated drivability concerns, including jerking during operation. We were advised that this behavior was normal for hybrid vehicles. While awaiting a follow-up service appointment, the vehicle displayed a “Critical Engine Malfunction” warning and experienced a significant loss of power while traveling across the Liberty Bridge in Pittsburgh, PA. The vehicle would not accelerate beyond approximately 15 mph and then stalled out on the bridge. We activated hazard lights and were able to proceed slowly to a nearby parking lot, where the vehicle required towing. This incident created a hazardous traffic condition and raised significant safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720028February 23, 2026
STEERING, WHEELS, UNKNOWN OR OTHER
Component Involved: Front suspension – Lower control arms Braking system (ongoing unresolved brake noise) Description of the Safety Issue: The front lower control arms on my 2024 Mazda CX-90 show visible erosion/corrosion and looseness. The condition was identified during inspection by a national tire service center and documented on video. The component remains on the vehicle and is available for inspection. The dealership has been notified of persistent brake noise during the last five oil change visits, but the concern has not been resolved. Safety Risk: The loose and eroded lower control arms create a significant risk of: •Loss of steering control •Suspension instability •Increased likelihood of component failure •Potential crash risk at highway speeds There were no warning lights related to suspension failure prior to discovery. The defect was identified during independent inspection rather than through vehicle alerts. Confirmation: The condition was observed and documented by an independent service center. The manufacturer has not yet conducted a formal inspection beyond routine service appointments. No crash has occurred to date, but the condition poses a clear safety risk. Additional safety information will be provided once the inspection is complete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719952February 23, 2026
STEERING
I was driving the car on a highway. About 2 hours into my trip the steering became very difficult when banking to the left. Felt like there was no power steering and I had to muscle the car through banking turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719621February 21, 2026
STEERING
While turning, the resistance = how heavy is steering, suddenly drop for few millisecond which causes unpredictable understeering , i almost hit the other car on opposite side it happens not every turn but randomly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719160February 19, 2026
STEERING
My vehicle was subject to a 2024 recall for what has been described as "sticky steering." The recall repair was completed by Mazda in April, 2024, however the problem persists. The repair was completed before I purchased the vehicle. When I turn my vehicle to the left or right my steering feels heavy and the steering wheel feels like it is sticky when turning. This does not happen every time I turn my car but it does occur frequently. Speed does not seem to make a difference; I have the problem turning in a parking lot at low speeds or on a highway or road at higher speeds. The date that I provided is the date of the most recent event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718158February 15, 2026
STEERING, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
To Whom It May Concern, I am submitting this complaint to report serious and ongoing safety concerns regarding my Mazda CX-90. I believe this vehicle presents a significant safety risk to occupants and other drivers on the road. Since the date of purchase, this vehicle has been subject to numerous recalls, repeated software updates, and multiple mechanical issues. The number of recalls alone raises concern about the safety and reliability of this model. In addition, the vehicle has been in service many times, and I have frequently been provided a loaner vehicle due to unresolved problems. On the day of purchase, the vehicle suffered a mechanical failure and had to be towed. While driving in my neighborhood with my children inside, the vehicle suddenly stopped moving and became stuck in reverse. A brand-new vehicle should not experience this type of failure. More recently, I experienced a dangerous steering event on the highway. While traveling in the left lane, the vehicle suddenly swerved into the right lane, then back to the left, and continued oscillating between lanes. The steering felt momentarily out of my control. If surrounding traffic had been heavier, this could have resulted in a serious collision. After inspection, the service department stated that no issue was found and offered no corrective action. Additional safety-related concerns include: The vehicle has unexpectedly stopped driving while in motion on multiple occasions. The steering system behaves unpredictably at times. The hybrid system has malfunctioned repeatedly, the vehicle has overheated and emitted a strong smoke odor. These repeated failures involving steering, powertrain, and hybrid systems raise serious safety concerns.Given the pattern of recalls, ongoing mechanical failures, and the inability of the service to diagnose or correct these issues, I believe this vehicle poses an ongoing safety hazard I respectfully request that NHTSA formally investigate these issues Kim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718134February 15, 2026
ENGINE
The vehicle was leaking coolant. The Mazda dealership Technician concluded it was a cracked radiator. There was no warning sign. Took vehicle in for an oil change and that's when the problem was discovered. Mazda completed service with replacing a new radiator on 2/12/26. On 2/15/26 the coolant is burning in/on engine. Reservoir is completely empty after being capped off during service. I believe the new radiator has cracked again. The vehicle didn't show a rise in temperature which would allow a driver to continue driving with this issue until they have a major engine failure due to lack of coolant in the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718090February 15, 2026
STEERING
I have a 24 CX-90 that is experiencing the steering issue (Recall 24V022) where the steering effort feels like it binds up and locks during slow to medium speed turns, primarily when turning left. No warnings, no codes thrown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717244February 11, 2026
STEERING
All of a sudden I have experienced sticky steering every time I turn the wheel it does not come back by itself, so need some effort to push it back. Mazda dealership service inspected the car and informed that they already put the order for the part, but it will take around 3 months to get it from mazda. I am not thinking to wait 3 months to get the car repaired. It is basically a new car with 25k miles and costed around $ 60K. I don't understand why they don't have available parts if they know about the issue since the beginning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716976February 10, 2026
STEERING
The steering wheel has been sticking when turned even in the slightest. It is so dangerous because I have to over correct which causes the car to jerk. I took it to the dealership and was informed that this is a known problem but there is no recall from Mazda. They said it’s going to cost me $4500 to replace the steering rack and gear motor. It’s a 2 year old car I shouldn’t be having these kind of major repairs. I get regular maintenance and always take it in for any recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716657February 9, 2026
STEERING
Sticky Steering. noise in front left wheel when doing a right turn on slow speeds. steering wheel stays in place when doing a full right turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716548February 8, 2026
STEERING
The steering wheel sticks when driving on highway and going around an extended turn or bend on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715993February 5, 2026
STEERING
The steering wheel keeps sticking when turning left or right. It does not matter what speed you are going. I almost hit a car due to this. The previous steering recall has been performed without fixing the issue. I took the car to Mazda in Corpus Christi, TX and they claim they can not find an issue. I can repeat the issue l even parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715983February 5, 2026
STEERING
Steering wheel still sticks, even after multiple recalls and replacement of steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715953February 5, 2026
STEERING
When I’m going around the corner, the steering feels sort of sticky and either won’t stay in one place or feels a little bit stuck in one place. It sometimes feels like someone else is making micro adjustments to the steering as I’m holding the steering wheel. This has been happening for about the last 10,000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715711February 4, 2026
STEERING
When traveling down a road normally, the steering becomes suddenly harder to manipulate. It has a sticky feel when trying to turn normally. This has caused occasions where the car veers out of lane temporarily due to not responding to steering inputs normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715689February 4, 2026
STEERING
When driving the vehicle and going into a sweeping turn on the road at highway speeds, mostly while turning into a left sweeping turn, the steering wheel will "jerk", and on a few occasions felt as if it was "stuck" and then would "snap" loose and allow the wheel to come back to center when coming out of the turn. I mentioned it to the dealer as there seems to be a growing number of people experiencing the same issues with the Mazda CX-90's in the 2024 year, but they said they couldn't reproduce it, but it happened to me again just driving away from the dealership. I tried to write it off as it was just my imagination, but I they also only had the vehicle for 15 minutes before they reported to me that they could not reproduce. This is happening after the initial recall for the steering was performed by Mazda on the vehicle. Safety would be at risk if for some reason the steering complete locks up at highway speeds, but any resistance in the steering wheel at driving is not a safe issue. No warning lamps or messages appeared on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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