Mazda CX-90 Complaints (2024)

464 consumer complaints on file.

#11594863June 17, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
I was driving 65 mph and the hybrid system malfunction warning came up. Car dropped to 25mph - pressing the gas pedal would not increase the speed. Continued to coast with no acceleration until it came to a stop and shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594720June 17, 2024
VISIBILITY/WIPER
The car’s driver side mirror shakes (glass in mirror) and causing distraction while driving, which seem to be the widespread case. Other 2 CX-90 driven in dealership had the similar issues. The shaking is more prominent at highway speed and while going over bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594049June 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
4 weeks ago my wife was driving on a busy highway and lost propulsion. Hybrid System malfunction message. She was able to pull over before causing an accident and put the car in gas only mode. She never shut the car off and drove on to her destination. I met her and picked up the car and took it to the dealer. Car is new and has 5000 miles on it. Car has been at dealer for 4 weeks with no answers and several unanswered phone calls to customer service at Mazda Corporate. Been told that is is a software problem with no fix and no time frame of when there will be a fix. I do have a case number with Mazda. Today after threatening calls to invoke "Lemon Law" in my state Mazda has suddenly said that the car has a faulty inverter and that the part is available and will be replaced. My feeling is that they are just throwing parts at a problem. This car is unsafe and NHSTA should put pressure on Mazda to either resolve issue or buy back cars. The majority of the complaints listed here are the same. Please take action!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592158June 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car senses a vehicle in a lane to the left or right of me as a vehicle in my lane and slams on the breaks. There is a recall on this with Mazda, but not for my manufacturing date yet. It's very dangerous. Occurs all of the time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590027May 21, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The fix done as part of remedy for NHTSA Recall #: 23V-718 didn’t actually fix the issue. In fact, I feel the frequency of blacked out 360 view monitor is increasing. Below are the details of the recall related to the same issue. Mazda Recall #: 6223J NHTSA Recall #: 23V-718 Recall Date: 10/26/23 Recall Repair Status: Repair Completed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589395May 17, 2024
FUEL/PROPULSION SYSTEM
Gas door stuck closed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587857May 9, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot warning system gives false alarms repeatedly when no vehicle or obstruction is present. System is completely unreliable and creates an unsafe driving situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587858May 9, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When cruise control is active but slower than set speed vehicle will full throttle acceleration to get to set speed creating a situation where loss of control of the vehicle partially occurs. If this happened in wet or winter conditions loss of vehicle control is very possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587861May 9, 2024
FUEL/PROPULSION SYSTEM
On several occasions vehicle while in EV mode has lost all propulsion at highway speeds creating an unsafe condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587863May 9, 2024
FUEL/PROPULSION SYSTEM
At highway speeds on a few occasions when traffic I slowing vehicle appears to continue to accelerate for 1-2 seconds after removing foot from accelerator almost causing accident since traffic ahead is slowing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586439May 1, 2024
SUSPENSION
When you back up and turn left or right there is a loud clunking noise. This noise can also be heard when pulling into a driveway or going over a small bump. You can hear this while going 0 MPH Mazda put out a service bulletin - Mazda TSB #06-003-23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585543April 26, 2024
STRUCTURE:BODY, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror vibrates to the point where items in the rear view mirror are not clear or visible. The mirror becomes unusable on the driver side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584563April 22, 2024
FUEL/PROPULSION SYSTEM
Car suddenly, unexpectedly, and without warning lost power while driving putting us at risk for serious collision/injury with inability to drive the car and then gave "Hybrid System Malfunction" warning. This occurred AFTER performing the recall which was supposed to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584367April 21, 2024
EXTERIOR LIGHTING
Car jas adaptive headlight and it malfunctions every other But when it happen low beam and high beam depth go down atlest 20%. This car has very bright light for low beam and since low beam projection tilt down and stuck there while you r driving this make situation so dangerous in night. Light low beam depth(till where it illuminates the road) is so bad it makes you blind and wont be able to judge where the road solid line going to turn. I almost ran into road divider Mazda dealer saying they don’t have solution and mazda has to provide it. I had this in writing when last went for servicing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584033April 19, 2024
SERVICE BRAKES, ENGINE
On April 3rd, around 5:20 PM, while driving with my daughter on a suburban street, my Mazda hybrid experienced sudden brake failure as I approached a stop sign. Attempts to engage the brakes failed, but they unexpectedly resumed, allowing the car to stop safely. This incident triggered multiple dashboard warnings including "Engine Malfunction," "Hybrid System Malfunction," and "i-Activesense System Malfunction." The hybrid battery’s range indicator also fluctuated erratically between 1 and 4 miles. The primary malfunction involved the vehicle’s braking system, with concurrent issues in the engine and hybrid systems as indicated by the alerts. The vehicle and all related components, along with the computer fault codes, are available for inspection and further testing at the Mazda dealership. The brake failure significantly endangered the safety of both myself and my daughter, as we nearly entered an active intersection uncontrollably, which could have led to a severe collision, posing a grave risk to both occupants and pedestrians. Despite extensive diagnostics and approximately 33 miles of test driving under various conditions, the dealership was unable to replicate the brake failure, raising serious concerns about the braking system’s reliability and predictability. The dealership's technicians, in cooperation with Mazda corporate engineers, have inspected the vehicle and analyzed the diagnostic data and fault codes. As of April 19th, the car remains with the dealership for further analysis. No additional inspections by police, insurance, or independent service centers have been reported. The inability to reproduce the brake failure and the spontaneous nature of the dashboard warnings underscore the necessity for continuous investigation by Mazda. Without a clear resolution, my trust in the vehicle’s safety is deeply shaken, especially for driving in high-speed or heavily trafficked areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583951April 18, 2024
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Driving up snowy pass on I-90 approaching the top of Snoqualmie Pass. Vehicle stalled and warning lights flashed critical warning and loss of power. The vehicle stopped in the middle of the highway and would not start or go into drive. After a few minutes, because of speeding and adverse conditions, another driver collided with my vehicle from behind. Another following vehicle lost control and ran off the road. Nobody was injured. Mazda has not provided any information to what happened with the vehicle. We added about 12k miles in the 5 months of driving it, so we had lots of testing with it, and never ran into this serious of an issue with this or any other vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11583119April 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using adaptive cruise control on multiple lane highways/freeways the vehicle detects other cars/trucks that are in other lanes as being in your lane. (Shows on the dash display as in your lane). This fools the vehicle into believing it needs to make an emergency brake as a vehicle is in your lane and a crash is imminent when no such maneuver is necessary. This could cause a rear end crash or loss of control of the vehicle when it brakes unexpectedly with no real world cause. This has been an issue since vehicle is owned (July 2023) it is also widespread with this specific model [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578228March 19, 2024
ELECTRICAL SYSTEM
While connected to a level 2 charger, overheating caused both the charger and charging port of the vehicle to melt together such that it was very difficult to disconnect, and both were then unusable – needing replacement. (photos attached) We feel that there should be some safeguard in the vehicle to prevent this situation as it is a fire hazard. There were no warning lights, sounds, nor signals from the vehicle to warn of the problem. We were present when this occurred, so we could disconnect before a potential fire may have occurred. When we called for service, we had to wait two weeks for an appointment, and then were told that the car was not safe to drive until repaired. This was not considered a warranty item even though the car had fewer than 2800 miles and only owned by us for fewer than 7 months. We were charged $5000 for the charging port and cable assembly and $800 labor. (Copies of service receipts attached.) We contacted Mazda regarding our concern and were given Case #00182286. We received a reply by phone telling us that Mazda bears no responsibility for this (they feel ii was the fault of the charger) and that it is an insurance matter. In fact, auto insurance does NOT cover this. Our concern is that it very well may be a safety issue as people usually charge in their garages or near other cars and buildings in public. In either situation, a fire could be a serious hazard for many people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578372March 19, 2024
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 12/09/23, my 2024 Mazda CX-90 PHEV, purchased on 11/11/23, just got out of the driveway to make a left turn around 500 feet from the driveway when there was resistance in turning the steering wheel left, causing vehicle to swerve to the right and hitting the fire hydrant on the side of the road located just around the corner. Both airbags deployed causing extensive damage to the passenger front side of the car. The automatic emergency braking did not engage to avoid collision with the fire hydrant. One of the passengers suffered avascular necrosis of the hip as a result of the accident. The vehicle was towed to a collision center, then towed to the Mazda dealership, but according to the dealership, no inspection report was available in their system as of 03/19/24. The insurance company declared the vehicle a total loss. There were no warning lamps, messages, or other symptoms of the problem prior to the failure.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11577948March 18, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
At 3200 miles the vehicle had a major powertrain malfunction causing the vehicle to throw multiple error codes - Hybrid System Malfunction; Charging System Malfunction; Electrical Leakage Detected. Was instructed to pull over to a safe area immediately. Was unclear how long car would continue to be drivable. Once car stopped it became completely immobile. Repeated restart attempts would not let vehicle start ICE engine or shift into gear. Had to be towed via dollies to nearest dealer for diagnosis and repair. Dealer found a failed PTC heater unit as source of problem and replaced it (Mazda part- KMV6-61-FHX). Vehicle is once again drivable, but the dealer has no idea what would cause the unit to fail and how to avoid future problems. Dealer has heard about this with many vehicles and repaired several similarly. We are fortunate to have found a safe place to pull off the road before powertrain shutdown, but if not we would have been stuck on the road with no ability to move the vehicle and occupants to safety. I hope NHTSA can investigate whether a recall of that part or the software that controls it is needed. NHTSA should also look into the failure mode of the vehicle to see if a different approach is safer and more appropriate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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