Mazda CX-9 Service Bulletins
439 manufacturer communications on file.
- February 13, 2024•Document ID: 10251361Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- 09-001-24a
- Date Added:
- March 6, 2024
- Manufacturer:
- MAZDA
SummarySome customers may experience a âTelematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified.
Associated Products (15)Associated Documents - February 12, 2024•Document ID: 10251387Service Bulletin/Repair InstructionsWHEELS; SERVICE BRAKES, HYDRAULIC; POWER TRAIN; STEERING; ENGINE AND ENGINE COOLING; TIRES
- Mfr Comm. #:
- SA-011-24
- Date Added:
- March 6, 2024
- Manufacturer:
- MAZDA
SummaryMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Associated Products (25)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 moreAssociated Documents - February 8, 2024•Document ID: 10251390Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-009-24
- Date Added:
- March 6, 2024
- Manufacturer:
- MAZDA
SummaryFrequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
Associated Products (21)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 1 moreAssociated Documents - February 2, 2024•Document ID: 10251363Service Bulletin/Repair InstructionsSTRUCTURE:BODY:HATCHBACK/LIFTGATE; LATCHES/LOCKS/LINKAGES
- Mfr Comm. #:
- 09-006-24
- Date Added:
- March 6, 2024
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing sealing performance. Snow and water may enter the PLG drive unit. Humidity then causes rust inside of the unit, resulting in noise. Clacking noise: Since the grease applied on the spring end of the PLG drive unit is insufficient, interference noise is caused when the spring end interferes with the spring guide. The noise has been eliminated by the following mass-production changes: Creaking noise: The sealing structure has been modified to prevent dust/dirt from entering the unit. Clacking noise: The production procedure of the PLG drive unit has been modified to apply sufficient grease to spring end.
Associated Products (6)Associated Documents - February 1, 2024•Document ID: 10251373Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-006-24
- Date Added:
- March 6, 2024
- Manufacturer:
- MAZDA
SummaryCustomers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
Associated Products (21)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 1 moreAssociated Documents - January 23, 2024•Document ID: 10249497Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 06-001-24
- Date Added:
- February 1, 2024
- Manufacturer:
- MAZDA
SummarySome customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.
Associated Products (7)Associated Documents - December 18, 2023•Document ID: 10248394Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 09-001-23a
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit an âIn Vehicle Network Malfunctionâ message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified
Associated Products (15)Associated Documents - December 18, 2023•Document ID: 10248386Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
- Mfr Comm. #:
- 09-023-23b
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummarySome customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). - It does not start charging. - Soon after starting, it stops charging with the indicator flashing in red. - Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software of the wireless charger (Qi). To eliminate these concerns, the specification of the wireless charger (Qi) has been modified. NOTE: The modifications for the symptoms are different depending on the model.
Associated Products (5)Associated Documents - December 8, 2023•Document ID: 10248390Service Bulletin/Repair InstructionsSTRUCTURE; STEERING
- Mfr Comm. #:
- SA-082-23
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummaryBefore judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
Associated Products (19)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-302021 Mazda MX-5Associated Documents - December 7, 2023•Document ID: 10248388Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
- Mfr Comm. #:
- SA-021-23b
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummaryQi Wireless Charger symptom troubleshooting
Associated Products (17)Associated Documents - December 7, 2023•Document ID: 10248387Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-015-23e
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummaryFrequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page
Associated Products (20)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3Associated Documents - December 5, 2023•Document ID: 10248392Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-081-23
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummaryThere is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.
Associated Products (24)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-5+ 4 moreAssociated Documents - December 5, 2023•Document ID: 10248389Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-025-23a
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummaryWhen the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.
Associated Products (20)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3Associated Documents - December 1, 2023•Document ID: 10248384Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 06-004-23b
- Date Added:
- January 6, 2024
- Manufacturer:
- MAZDA
SummarySome customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.
Associated Products (7)Associated Documents - November 20, 2023•Document ID: 10246133Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- 09-007-23c
- Date Added:
- December 5, 2023
- Manufacturer:
- MAZDA
SummaryAt PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Associated Products (25)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 moreAssociated Documents - November 14, 2023•Document ID: 10246210Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-027-23c
- Date Added:
- December 5, 2023
- Manufacturer:
- MAZDA
SummaryIn-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
Associated Products (19)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3Associated Documents - November 14, 2023•Document ID: 10246147Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- 09-039-23
- Date Added:
- December 5, 2023
- Manufacturer:
- MAZDA
SummarySome customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tuner control software has been modified.
Associated Products (16)Associated Documents - November 7, 2023•Document ID: 10246121Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 01-007-23a
- Date Added:
- December 5, 2023
- Manufacturer:
- MAZDA
SummaryThe Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
Associated Products (22)2024 Mazda CX-902023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda3+ 2 moreAssociated Documents - October 23, 2023•Document ID: 10244669Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- SA-009-23i
- Date Added:
- November 1, 2023
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (20)2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3Associated Documents - October 17, 2023•Document ID: 10244671Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- 02-003-23
- Date Added:
- November 1, 2023
- Manufacturer:
- MAZDA
SummarySome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Associated Products (7)Associated Documents